Rated 4.1 out of 5 by 47
Rated 5.0 out of 5.0 by MrDMan Very nice hotel at fair price - EXCELLENT OVERALL
I highly recommend the hotel. Very safe, close to restaurants and the Naval bases. Also, a very nice park is across the street. Front desk, food handlers, and cleaning crew were all very friendly and accommodating. I would not hesitate for a moment in selecting this hotel next time I am in the Great Lakes area.
July 18, 2014
Rated 2.0 out of 5.0 by maka Do not spend the money
- Hostess was rude
- Wireless internet doesn't reach all of the rooms
- No courtesy hours, and not managed even when complained about noise levels in the hallways after 10:30pm
July 2, 2014
Rated 3.0 out of 5.0 by A business visitor No Complaints
This hotel met my expectations for a hotel of this type. The room was good, the hotel was clean. The breakfast food was good and the variety was sufficient to suit different tastes and requirements. The food was attended to and kept fresh.
The staff was excellent. This includes the front desk staff as well as the maids and people attending the food in the breakfast buffet. All staff smiled at the guests, asked how the guests were doing, if the guests needed anything, and seemed to genuinely care about the condition of the guest.
Beyond the usual pleasantries the staff were personable and friendly. This is refreshing and not always encountered at hotels I would otherwise rate as equivalent to this hotel.
Because of the staff I would select this hotel to stay at when I am in the area again.
July 1, 2014
Rated 3.0 out of 5.0 by Snacksss Not that impressed
My shower head kept sliding down (handicap room). Plus the rooms need some renovating, especially for the price I paid.
June 21, 2014
Rated 5.0 out of 5.0 by gonavyvt good stay
Very clean rooms.
very good breakfast
Very nice staff
June 10, 2014
Rated 4.0 out of 5.0 by AlisonS Friendly Staff, Clean Hotel, Lousy Internet
The room was comfortable and clean, the hotel lobby and breakfast area were clean and welcoming. The breakfast quality and selection were great.
We came in to town to watch my son graduate from Navy basic training, with the expectation of my husband being able to work from our room on his laptop during a large portion of our stay. Instead, we didn't have wireless internet in our room (we were told this was an ongoing problem in corner hotel rooms). Our internet jack in our room wasn't functional, so that wasn't an option. The person that came to look at it from the front desk told us he would have someone from maintenance come and change it out. That never happened.
My husband spent half the day dealing with the connectivity issues, and the other half trying to work from a busy hotel lobby (the only place we could really get him connected).
Everything else during our stay was great, and the staff is super friendly. However, this inconvenience really threw a wrench in our whole stay. When we returned home on Sunday, instead of relaxing after a long trip, my husband had to spend the entire day making up work to present to clients Monday morning.
I wouldn't have expected this from any hotel, especially one that is supposed to cater to business clients.
June 10, 2014
Rated 4.0 out of 5.0 by JohnTSR Very good but noisy A/C
Everything fine but would like cool quiet sleep other than that my week was ok at work, I come to libertyville once a month usually dodn't really want to put in a live review but here are 50 characters
June 3, 2014
Rated 4.0 out of 5.0 by Proud Navy Dad My Stay at H.I. Express Libertyville
I chose this location as I was attending my son's graduation from RTC Great Lakes. Overall my stay was satisfactory. Ongoing construction prevents me from making a more favorable assessment. On the first night of my stay my room smelled of paint fumes and the hallway was under construction.....I believe they were in the process of attaching wall paper. Then there was a wedding party booked on my floor.....THEY WERE LIVE AND IN LIVING COLOR both nights of my stay. I'm sure they could be heard all the way in the lobby but no one ever attempted to stop them. Not that I know of. I'm not a party crasher so I tried my best to block it out. My bed and the pillows were EXCELLANT! Very comfortable. The breakfast was adequate for being on the go. The staff were very pleasant and courteous. I would stay at this Holiday Inn Express again.
June 3, 2014