Rated 4.3 out of 5 by 145
Rated 3.0 out of 5.0 by Domino John Good hotel for Business trips to Gurnee area
There are a lot of hotels in the Gurnee area but most cater to families visiting Great America them Park. The holiday Inn is one the few that focuses on the business traveler and this is a very good thing. The rooms And hallways are usually quiet at night. The Restaruarnt and bar are inviting. The staff is superb. Some constructive suggestions. The new management needs to just chill and let the staff do their jobs. They know what they need to do. The new managers are always running around getting in the way. The breakfast buffet could use an update. Maybe some variety during the week and not the same old same old eggs, bacon, sausage, hot cakes, French toast every day. How about some eggs Benny, eggs with cheese, onions, peppers, how about some toppers, shredded cheese, salsa, sour cream, chopped onions and peppers, etc. fresher breads and bag,es would be nice many morning the bakery good seems stale.and how about mixing up the potatoes with some real ones from time to time.
Otherwise this is a good property. The staff is superb
August 19, 2014
Rated 5.0 out of 5.0 by Deb W Great attention to detail!
Excellent service from hotel staff. Great shuttle service. Excellent breakfast.
Very good experience!
August 18, 2014
Rated 5.0 out of 5.0 by penncl Alwaya a great stay!
This hotel is always great - staff is friendly and very helpful. Very clean hotel and overall just a great experience.
August 18, 2014
Rated 5.0 out of 5.0 by Tracey28 Excellence!!!
We travel a lot and stay in A LOT of hotels everywhere. This was by far one of our best experiences. We were in town for the theme park. This hotel offered accommodations for this. But most of all the staff through out the entire hotel was over the top helpful and friendly. We've not had a lot of experiences where everyone in the entire place was this way. Front desk. Restaurant staff. Shuttle drivers. Housekeeping! All of them. Hotel was very clean and comfortable. Would recommend and totally stay again. Location great as well. Across from gurnee mall. And not far from six flags.
Thanks Holiday Inn!!!
August 17, 2014
Rated 5.0 out of 5.0 by Thrill Seeker Poor Pillows and no late room service
Pillows were uncomfortable and need new ones, with a late return from the adventure park there was no late room service
August 15, 2014
Rated 4.0 out of 5.0 by G82014 Good Location
Hotel in a good location near shopping and dining. However, had to move to another room upon check in since the bathroom was not very clean. The bathroom sink had hairs in it and was dirty. Appears housekeeping missed cleaning the sink all together.
August 14, 2014
Rated 5.0 out of 5.0 by tpearce Excellent Customer Service
I am a regular visitor to this property. From the front desk staff to the restaurant staff every one is extremely helpful, caring, and professional.
The focus on customer service at this property is outstanding every time!
August 13, 2014
Rated 5.0 out of 5.0 by 6 flags friendly staff
friendly staff, great breakfast, might I suggest placing bunk beds in the king rooms for the adults have a BIG comfortable bed. I think this would be a big draw for families visiting Six Flags
August 12, 2014