Rated 4.3 out of 5 by 116
Rated 5.0 out of 5.0 by Rooster183 After a long day at Great America
This hotel was the perfect place to unwind with the family after a full day at the local amusement park. Rooms were very clean and comfortable. I couldn't believe our boys even hit the pool before retiring. Everything about this place was a plus. Breakfast in the morning at the hotel restaurant was outstanding. Would definitely recommend staying here.
June 19, 2014
Rated 5.0 out of 5.0 by Skylark57 Great for conferences
Good rooms, comfortable beds, and great room for a conference. The food was excellent and the wait staff was great.
June 12, 2014
Rated 5.0 out of 5.0 by My nickname is Mikey Gurnee
We had great customer care. Additionally, the pool and hot pool areas were very clean and stocked with plenty of towels.
June 11, 2014
Rated 5.0 out of 5.0 by ElizabethAnn47 Celebrate Life 2014
We were in Illinois for the Cancer Treatment Center of America's "Celebrate Life" event. The hotel did an excellent job with the dinner on Thursday night and again with the breakfast buffet on Friday morning. We were very pleased with the level of service in the lounge and the staff at the front desk. Although I will say that at times they seemed slightly understaffed at the front desk even though they handled it efficiently. All in all, they did a great job helping us celebrate.
June 10, 2014
Rated 5.0 out of 5.0 by mikeywiu Ideal location
This Holiday Inn Express was clean and offered friendly service. The location makes it ideal for patrons wishing to attend Six Flags. The hotel offered a Six Flags package which allowed me to save $35 on one Six Flags ticket. I would have liked, however, to have been told that breakfast was extra money. My partner and I went down into the breakfast area and just before we grabbed a plate, we were told that it was $11.99 extra per person. All we wanted was a muffin.
June 9, 2014
Rated 5.0 out of 5.0 by Mary5827 Very nice hotel
Great location ,very nice hotel,super nice staff. the only thing I would like to see is two queen beds instead of double beds. The pool was large and the kids had fun.
June 7, 2014
Rated 5.0 out of 5.0 by Grandma & her best boys Excellent Customer Service
The rooms were bright, clean and comfortable. My grandchildren loved that they had a cartoon channel to watch. I was happy to have coffee and tea for the coffee maker. The only con was the drapery was not able to close all the way so as soon as it was light out it was difficult to stay asleep.
June 4, 2014
Rated 5.0 out of 5.0 by Bob2001 Great Place Great Value
The hotel in Gurnee seems to be new and shows it. Once you walk into the place, it is real clean and nice. The staff there is very helpful and answers your questions.
The rooms were spacious and everything is nice and new, could not make 1 complaint.
June 4, 2014
Rated 5.0 out of 5.0 by Phers Mom Excellent service
Hotel was clean and quiet. Front desk staff was amazing. Would definitely stay again.
June 2, 2014
Rated 5.0 out of 5.0 by janetiern Buffet funeral lunch
Holiday Inn was right around the corner from Warren Funeral Home making it very convenient for guests. There were several food choices but we choose to have the Italian buffet which was EXCELLENT. The staff was polite and helpful. Everything was PERFECT and I especially liked the fact that my friends/family didn't have to lift a finger to make a dish and help with serving/cleanup at a church which is the way we've done it in the past. It was great just to pay the bill and drive away.
May 23, 2014
Rated 4.0 out of 5.0 by slbrown Hot water
Our stay was great until the second morning we woke up to having no hot water. It was fixed a couple of hours later, but it delayed us in leaving because I didn't want to leave without a hot shower. Hopefully this was an isolated occurrence, because it is a nice hotel. We had a good experience staying there otherwise.
April 16, 2014
Rated 4.0 out of 5.0 by Maggie272 Nice Place
The hotel was easy to get to and from off the highway and really close to Gurnee Mills and Six Flags; which I will remember for this summer. The room was comfortable with clean, quality linens and, happily, an iron and ironing board. No fridge and not much in the way of coffee accessories (i.e. creamer and sugar).
The hotel "Shop" was hardly more than a vending machine without the glass. No aspirin or anything all that useful that we may have forgotten to pack. (That is not the hotel's fault, but it was odd)
The staff was very nice and helpful. Overall, it was a nice place, decent price and convenient.
April 3, 2014
Rated 5.0 out of 5.0 by evlfrk winter weekend getaway
staff was excellent, food was good. we enjoyed the pool eventhough the water was a little cold and so was the room the pool was in but we relaxed and had fun. the beds were comfortable and the rooms were quit nice
April 3, 2014
Rated 5.0 out of 5.0 by livindahl Clean and Comfortable
Stayed for only one nite but I would recommend this property.
April 2, 2014
Rated 5.0 out of 5.0 by Hearher21 Clean and Quiet
The rooms were clean, comfortable, and quiet. Staff was friendly and helpful.
March 13, 2014
Rated 4.0 out of 5.0 by Dyella1 NO Fridge or Microwaves in all rooms
We stayed for the weekend for our annual Family mini getaway and out of the total 6 rooms everyone had together only one of our family members had a fridge and microwave in there room. We had a small child so that was a bummer for us other than that service and hotel was good.
February 26, 2014
Rated 3.0 out of 5.0 by VeeBee Great hotel, poor customer service.
Our room was not ready but the staff accomodated us with a complimentary drink for myself & snacks for my kids while we waited the 20 minutes until it was.
Hotel and stay were nice, very convenient for shopping.
Rang the front desk later to ask about the pool hours, & was put on hold for almost 5 minutes and never gotten back to. When I went downstairs to ask instead, I told him I was forgotten on hold & he apologized & said he had gotten busy & forgot me.
We were then told there were beach towels in the pool area to use, but in actuality the towels were half the size and thickness of the bathroom towels.
On multiple occasions I had to stand back and wait while staff finished talking to each other about random things, tried to find one another, or argued instead of acknowledging me.
It was also nice that the kids got to eat free at breakfast.
February 25, 2014
Rated 5.0 out of 5.0 by Khaldoun Special thanks for the lady at the reception I believe her name jovaz she was very helpful and extremely nice person
Good experience and recommend this hotel for many reason close to Shoping area,good amenities friendly employee
February 24, 2014
Rated 4.0 out of 5.0 by tpearce Great Front Desk Service
Getting into Gurnee late and after 5 hours of driving in traffic it was very refreshing to be greeted with a warm smile and positive attitude from the front desk.
February 13, 2014
Rated 5.0 out of 5.0 by Ald1 One of the Best HI properties
Everything was better than you would expect. I congratulate the mangers and the hiring manager for assembling such a strong team!
January 27, 2014
Rated 5.0 out of 5.0 by LowT Elite Appreciation
LEMAR was a professional and assisted my business associate and I with ease and comfort after I incorrectly made my reservations for the wrong day. Changed reservations and included breakfast too ! Made a future customer of both of us. Good Job !
January 26, 2014
Rated 2.0 out of 5.0 by Cipolla35 BAD room location!
If you get the room 206 upgrade, decline it. The bed in on the other side of the elevators and the windows look out to the lobby. The room's a joke and should not be given to Plat members. On a positive note, the bed itself was pretty comfortable.
January 17, 2014
Rated 4.0 out of 5.0 by Bears Fan Lay Over
Helpful Staff and very nice accommodations. We had a very nice stay. Also enjoyed being able to have dinner and drinks and watch the game on the flat screen at our own table
January 16, 2014
Rated 5.0 out of 5.0 by Khaldoun Mr
The bad experience we had that the alarm went on twice for the last two visit we had and I knew later on that it was testing without letting us know in which it get us panic while we were taking a nap
January 12, 2014
Rated 3.0 out of 5.0 by jenniw Amazing Suite....horrible breakfast buffet and sales staff misinformation
We decided to bring a group of 8 rooms to this hotel after we were told by the sales manager that our group could congregate in any areas together and enjoy the evening and that breakfast included made to order omelet station. There was no omelet station and the food offered on the breakfast buffet was cold and there were not many choices. Would have been upset if we had to pay for that food it was nasty. That evening we were not allowed to be in many of the public areas with our own snacks and beverages due to liquor and food licensing laws. I understand those rules but would have liked to know that in advance and not been given false information. Pool areas was fantastic for the kids and our room suite was also wonderful. All the staff were very nice and friendly and tried to help some even when we found out we didn't have what we were told.
January 6, 2014
Rated 3.0 out of 5.0 by TEaton Cleanliness??
We dropped something beside the bed and found all sorts of dirt and debris next to and behind the bed table. Also, I the bathroom, the soap dish in the shower had been broken off. Plus, the halls were loud. It was a comfortable place overall, but needed some housekeeping attention.
January 5, 2014
Rated 3.0 out of 5.0 by tim80 Great Room but given incorrect information.
I called in advance to make sure the other person staying in my room could use the internet and phone for working from the hotel room. I asked specifically if the room would have an exact number with no extension and was told that is correct. When I arrived I was unable to work from the hotel room due to incorrect information given to me over the phone. The room itself was clean and okay.
Also, one of the people in my party was told they could not drink at the bar again because they had a verticle license even that it was valid and not expired...
January 5, 2014
Rated 5.0 out of 5.0 by MomJAM Wonderful and helpful staff!
We were very impressed with how helpful and friendly the staff was. Everyone went out of their way to see that we were comfortable and all our needs were met.
January 1, 2014
Rated 5.0 out of 5.0 by Kimberly22 Black Friday Shopping
My sister and I have been shopping Black Friday for 17 years. This is the first hotel we have stayed at more than once. We normally stay 3 nights and have a list of amenities we like a hotel to have. First is a comfortable bed. Second is breakfast included with our room. That is very important before we hit the pavement shopping for the day. Third is a nice pool/hot tub. Very important for our return from shopping all day. Fourth would be an efficient and friendly staff. Last year the hot tub was not working and that was a downfall, however, the staff friendliness made up for it. We decided to return this year and we again were very pleased. The most important surprise was seeing a lot of the same staff from the previous year. That tells you the manager of this hotel takes pride in not only the appearance, comfort, cleanliness, etc...but also his employees. I also needed a hotel in November for my sons graduation from Great Lakes navel base. My family and another I recommended stayed here. They were also very pleased. It goes without saying my sister and I will again be staying here next November.
December 19, 2013
Rated 5.0 out of 5.0 by DRMartin18 Great Staff
We have stayed at this hotel when visiting our son at Great Lakes. The staff is friendly and helpful, and the breakfast is great!!...Will be staying again!
December 18, 2013