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Rated 4.3 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Good Value. Great Service. Family Room a bit small. Leisure trip. Excellent value and service but the family room we had was rather small for 2 adults, a 15 year old and a cat. Very considerate about staff not going into room whilst cat in there and when we were out. When sofa bed was out there was little room to move. Sleep was ok but very hot, even with heating off, on the 1st floor. 3 bodies so close together didn't help. Would however recommend and use again. November 1, 2014
Rated 4.0 out of 5.0 by Convenient location Recently stayed for 2 nights and was impressed that the price is per room not per person. I shared a twin room with a friend October 31, 2014
Rated 5.0 out of 5.0 by Great visit The staff here were great - could not do enough to ensure we settled in and knew where everything was .... even booked taxi for us and helped make dinner choices/bookings etc. Caring team who go over and above to ensure your stay here is great ... thanks ! October 30, 2014
Rated 5.0 out of 5.0 by lovely helpful staff our stay was for two nights and we could not have asked for better service. the staff in every department were efficient, helpful and really cheerful. Nothing was too much trouble and it made our stay so much more enjoyable. The hotel was lovely and clean. Breakfast was varied and plentiful. It was good value for money and we would definitely stay again and recommend to friends and family. October 29, 2014
Rated 5.0 out of 5.0 Holiday Inn Express Lichfield Easy to find, sat nav took me past the roundabout I should have turned right at but as I spotted the hotel it was easy to turn back and get there, good parking area, appearance of the hotel very good, friendly and swift check in, the downstairs disabled friendly room I asked for is exactly what I got, room well maintained and spotlessly clean, everything worked fine, wifi free and very swift, hotel was quiet enough at night to get a good sleep despite being near a busy roundabout, didnt eat dinner there but went the Frankie and Benny's adjacent, to hotel, expensive for what you get so I will eat in the hotel at my next stay, breakfast selection good and fresh, lots of choice of cereals, croissants, jam, sausages, scrambled egg, toast, yogurt, coffee, tea juice so something to suit everyone, will definitely stay there again. October 29, 2014
Rated 4.0 out of 5.0 by Very pleasant and attentive staff... Stayed at the hotel, to attend a wedding locally, and this was so convenient, including free, and plentiful parking on site. The staff were very helpful, especially as we had arranged to arrive earlier than the normal check-in time, in order to get ready. The hotel staff had arranged a room to be cleaned early enough for our arrival, so we were not delayed. The room was perfectly fine for our brief one night stay, and included continental breakfast... which we discovered also included hot sausages, scrambled egg, and beans too!... All in all, a great overnight stay, with very pleasant and attentive staff. (One very minor point, would be the soundproofing from the corridor... any passers by could be heard chatting as they walked, but this did not detract from our stay...). October 28, 2014
Rated 4.0 out of 5.0 by Great service Extremely courteous staff, willing to listen and respond to questions. Overall a relaxed atmosphere. October 25, 2014
Rated 4.0 out of 5.0 by Basic and simple Hotel room is basic and simple. It is what you would expect from a normal Holiday Inn Express. The is no cupboard in the room but there is hanging space if you need to hang some cloth. For this hotel, there is no air condition in the room but they provide a small desk fan in the room. There is not restaurant in the hotel but hotel reception can help to order takeaway or there are two restaurant outside the hotel (McDonald and Frankie & Benny's) The hotel is just off the motorway and just about 10-15 mins drive to Drayton Manor. Only one negative comment I can say. The window is not that sound proof. I saying this is because I can hear people conversation clearly in the car park in front of my room and I'm staying on the 3rd floor. October 23, 2014
Rated 5.0 out of 5.0 by Great Value, Great Location, Great Staff At the price all I expect is a clean room and good bed, but you also get a great location (right next to a quality gym and very close to the Belfry), a great bar / work area downstairs, and very, very efficient and friendly staff. October 21, 2014
Rated 5.0 out of 5.0 by Great value Would def. recommend. Very clean and tidy. Room was great. My only criticism would be the breakfast. Would liked to have had a full cooked breakfast. Staff friendly. Could not fault . Brilliant value. October 19, 2014
Rated 5.0 out of 5.0 by Friendly Professional Hotel Arrived at the hotel to a friendly greeting checked in within minutes and no issues October 16, 2014
Rated 5.0 out of 5.0 by friendly helpful staff very nice place, spotlessly clean. lovely comfy bed. very nice friendly staff. easy to get to. couldn't fault the place October 16, 2014
Rated 5.0 out of 5.0 Family stopover Enjoyable family stopover with a warm welcome. A personal service that provided a comfortable stay in a clean and well organised hotel. Just what you expect from Holiday Inn Express October 16, 2014
Rated 4.0 out of 5.0 by 干净卫生,服务很好 房间干净卫生,但是设备比较陈旧。住的房间临近道路开窗噪声比较大,不过窗户的隔音不错。酒店服务很好,早餐也不错。 October 12, 2014
Rated 5.0 out of 5.0 Superb service and great room After trying out the Holiday Inn Express experience for the first time it will definately not be the last if all HIE are like this then we are converts, from the check in to the call about 1 hr after to check we were ok breakfast was good October 11, 2014
Rated 5.0 out of 5.0 My Favourite I stay all over the country with IHG, but always enjoy coming to Lichfield HIE, the staff are helpful & friendly & the rooms clean & comfortable. October 7, 2014
Rated 1.0 out of 5.0 by business stay 22-9-2014 Lichfield Not the best experience, rooms are oke (for 1 night) and clean but not more than that, the room interior seems to be backdated. Breakfast area and quality of breakfast is poor. Reception / lobby / breakfast area is one big area, no space dividers etc. October 6, 2014
Rated 3.0 out of 5.0 by Reserva y check-in rápidas Es realmente fácil y rápido reservar habitación y registrar tu entrada. Aunque accedas con demora para el check-in, siempre tienes garantizada la disponibilidad de habitación October 3, 2014
Rated 4.0 out of 5.0 by Overall stay The hotel, does what it says. Clean, pleasant environment, which works at a reasonable price. The breakfast is good, for what is charged. However, the mattress was too soft. Every time, you moved, it bounced one of us out of bed. We are not big, at all. The web site is a nightmare when booking as a member. Ended up calling the contact centre. All very nice and efficient, but what a waste of time. Overall, the stay was good October 2, 2014
Rated 5.0 out of 5.0 by Pleasant overnight stay I had to stay overnight at the Holiday Inn as I had to attend a meeting very close by for my company. The hotel was very clean, comfortable and close to my head office. My overall experience was very pleasant. October 1, 2014
Rated 5.0 out of 5.0 by Good overnight hotel Staff very friendly, hotel comfortable and in general excellent value for money. October 1, 2014
Rated 5.0 out of 5.0 by Anniversary stay Sept 2014 This is the second Holiday Inn Express that we have have stayed in and we enjoyed every minute, the staff were excellent especially Sian who greeted us when we booked in. When I filled in the card giving our car details and the reason that we were visiting Lichfield I put celebrating our 41st Wedding Anniversary. I then went to my car and when I returned my wife said she had received a card and and a little gift from the hotel, we were both amazed in this mad world we live in these days that a hotel chain like this would be so thoughtful, so different from the other companies that do not give you a clean room, free breakfast allow you dog to stay over and treat you in such a special way providing a value for money break like this. We enjoyed ourselves in the last Holiday Inn Express and gave it 9 out of 10 but we would give this Hotel 10 out of 10 and recommend it to anyone. Many thanks Sian and all the staff for a wonderful stay. September 30, 2014
Rated 3.0 out of 5.0 by Poor Breakfast breakfast is poor, not enough choices of hot food and quality isn't the best. Otherwise the rest of the hotel is great. September 30, 2014
Rated 5.0 out of 5.0 by peaceandquiet great location and everything about the place is quality September 26, 2014
Rated 2.0 out of 5.0 by Good inside it gets you on leaving The room and overall service is good, if I had been arriving at the hotel instead of leaving, I would not have stayed; first impressions are critical, cigarette ends and a smoking brigade are not what I want to be confronted with. However good the rest of the hotel is, the first or last in this case impression leaves an imprint; you have one chance to get it right, this is the critical factor when experiencing your stay, but to leave and be subjected to an experience there is no way back from reduces the overall balance and results in a poor customer care result. September 22, 2014
Rated 4.0 out of 5.0 by Value for money, good location Rubbish TV choice - bare minimum of channels. Small desk, not really good for working on. Desk lighting not great, but adequate. Apart from that comfortable modern room. And free, quality internet. September 22, 2014
Rated 4.0 out of 5.0 by family break we stayed here as a family of 4 the day before we went to drayton manor.the staff where all really friendly,hotel room was nice and clean.no problems taking the kids in the bar area.we where made to feel more than welcome.a good nights sleep and a good breakfast,cant fault it September 18, 2014
Rated 5.0 out of 5.0 by Friendly hotel, great service. Friendly and helpful staff. Clean, fresh looking room with everything you might need, such as a heater, a fan, hairdryer, kettle, tea, coffee, etc. Free wifi is great, as is the free breakfast. September 17, 2014
Rated 3.0 out of 5.0 by Clean an comfortable room but woken up by cleaning staff Room was clean and comfortable but I was woken up at around 9.15 by cleaning staff knocking very loudly on the door several times! September 15, 2014
Rated 4.0 out of 5.0 by Bar Area Seating During our stay we enjoyed a drink at the bar. However, the seating was less than comfortable and we had to sit on the dining / breakfast chairs. We would have happily stayed in the bar longer had we been able to sit comfortably and relax. September 6, 2014
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