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Rated 4.3 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by NIce Hotel. Good value. Arrived late afternoon. Reception staff were attentive, quick at check in, pleasant. I asked for a ground floor room due to difficulties with walking which was made available without question. Room was clean and and quiet. Breakfast was good and check out swift and pleasant. Nice hotel. November 11, 2014
Rated 4.0 out of 5.0 by Convenient to where I was going As an Express Inn it was a quick efficient service. Staff were very friendly, and able to repsond to queries. Will have a need to use this hotel again in the future, and will be happy to do so. November 10, 2014
Rated 5.0 out of 5.0 by Usual great HI Express Experience HI Express offers great value for money and the Lichfield hotel is another example November 7, 2014
Rated 3.0 out of 5.0 by Brief stay Hotel is handy for our reason for visiting, a trip to Drayton Manner. Well located for this and for access to the M6 (albeit the Toll Road). Other amenities in close proximity and in nearby Lichfield itseld. Staff, as always, courteous and helpful, and the hotel is clean and presentable. However, on this occasion, I found the bed to be of very poor quality - very lumpy, and appeared to slope downwards towards my head - and the sheets did not fit the mattress. The result - the sheets tangled inside your legs and feet as you tossed and turned throughout the night. I honestly don't remember it being this bad on previous visits. Overall its a good hotel, especially for the price, but this will need to improve if it's to remain that way. November 6, 2014
Rated 2.0 out of 5.0 by Not the best Unfortunately, this is not a Holiday Inn Express we would want to return to. We stayed here several years ago and had no problems. However, this last stay was not up to the usual standards we usually get with this brand. There was an overpowering smell of urine in our bathroom, although it looked clean and we did not think the towels felt fresh, in that they did not have the usual crisp folded freshly laundered feel to them, they just felt limp and used. My husband had the first shower and said the floor mat was definitely not newly washed. Breakfast was ok although the beans and scrambled eggs were not particularly inspiring...very sloppy beans! Parking was good and we did not experience any noise from other rooms so a good nights sleep was had. Just a shame about the bathroom mainly, but this will prevent us from choosing this venue again. November 6, 2014
Rated 4.0 out of 5.0 by Near to Lichfield Good, clean, friendly hotel. Ideal base for surrounding countryside. November 4, 2014
Rated 5.0 out of 5.0 by Stay at Lichfield HI Express for Alton Towers visit Friendly staff, clean and modern hotel. Highly recommended November 4, 2014
Rated 5.0 out of 5.0 by Good Value. Great Service. Family Room a bit small. Leisure trip. Excellent value and service but the family room we had was rather small for 2 adults, a 15 year old and a cat. Very considerate about staff not going into room whilst cat in there and when we were out. When sofa bed was out there was little room to move. Sleep was ok but very hot, even with heating off, on the 1st floor. 3 bodies so close together didn't help. Would however recommend and use again. November 1, 2014
Rated 4.0 out of 5.0 by Convenient location Recently stayed for 2 nights and was impressed that the price is per room not per person. I shared a twin room with a friend October 31, 2014
Rated 5.0 out of 5.0 by Great visit The staff here were great - could not do enough to ensure we settled in and knew where everything was .... even booked taxi for us and helped make dinner choices/bookings etc. Caring team who go over and above to ensure your stay here is great ... thanks ! October 30, 2014
Rated 5.0 out of 5.0 by lovely helpful staff our stay was for two nights and we could not have asked for better service. the staff in every department were efficient, helpful and really cheerful. Nothing was too much trouble and it made our stay so much more enjoyable. The hotel was lovely and clean. Breakfast was varied and plentiful. It was good value for money and we would definitely stay again and recommend to friends and family. October 29, 2014
Rated 5.0 out of 5.0 Holiday Inn Express Lichfield Easy to find, sat nav took me past the roundabout I should have turned right at but as I spotted the hotel it was easy to turn back and get there, good parking area, appearance of the hotel very good, friendly and swift check in, the downstairs disabled friendly room I asked for is exactly what I got, room well maintained and spotlessly clean, everything worked fine, wifi free and very swift, hotel was quiet enough at night to get a good sleep despite being near a busy roundabout, didnt eat dinner there but went the Frankie and Benny's adjacent, to hotel, expensive for what you get so I will eat in the hotel at my next stay, breakfast selection good and fresh, lots of choice of cereals, croissants, jam, sausages, scrambled egg, toast, yogurt, coffee, tea juice so something to suit everyone, will definitely stay there again. October 29, 2014
Rated 4.0 out of 5.0 by Very pleasant and attentive staff... Stayed at the hotel, to attend a wedding locally, and this was so convenient, including free, and plentiful parking on site. The staff were very helpful, especially as we had arranged to arrive earlier than the normal check-in time, in order to get ready. The hotel staff had arranged a room to be cleaned early enough for our arrival, so we were not delayed. The room was perfectly fine for our brief one night stay, and included continental breakfast... which we discovered also included hot sausages, scrambled egg, and beans too!... All in all, a great overnight stay, with very pleasant and attentive staff. (One very minor point, would be the soundproofing from the corridor... any passers by could be heard chatting as they walked, but this did not detract from our stay...). October 28, 2014
Rated 4.0 out of 5.0 by Great service Extremely courteous staff, willing to listen and respond to questions. Overall a relaxed atmosphere. October 25, 2014
Rated 4.0 out of 5.0 by Basic and simple Hotel room is basic and simple. It is what you would expect from a normal Holiday Inn Express. The is no cupboard in the room but there is hanging space if you need to hang some cloth. For this hotel, there is no air condition in the room but they provide a small desk fan in the room. There is not restaurant in the hotel but hotel reception can help to order takeaway or there are two restaurant outside the hotel (McDonald and Frankie & Benny's) The hotel is just off the motorway and just about 10-15 mins drive to Drayton Manor. Only one negative comment I can say. The window is not that sound proof. I saying this is because I can hear people conversation clearly in the car park in front of my room and I'm staying on the 3rd floor. October 23, 2014
Rated 5.0 out of 5.0 by Great Value, Great Location, Great Staff At the price all I expect is a clean room and good bed, but you also get a great location (right next to a quality gym and very close to the Belfry), a great bar / work area downstairs, and very, very efficient and friendly staff. October 21, 2014
Rated 5.0 out of 5.0 by Great value Would def. recommend. Very clean and tidy. Room was great. My only criticism would be the breakfast. Would liked to have had a full cooked breakfast. Staff friendly. Could not fault . Brilliant value. October 19, 2014
Rated 5.0 out of 5.0 by Friendly Professional Hotel Arrived at the hotel to a friendly greeting checked in within minutes and no issues October 16, 2014
Rated 5.0 out of 5.0 by friendly helpful staff very nice place, spotlessly clean. lovely comfy bed. very nice friendly staff. easy to get to. couldn't fault the place October 16, 2014
Rated 5.0 out of 5.0 Family stopover Enjoyable family stopover with a warm welcome. A personal service that provided a comfortable stay in a clean and well organised hotel. Just what you expect from Holiday Inn Express October 16, 2014
Rated 4.0 out of 5.0 by 干净卫生,服务很好 房间干净卫生,但是设备比较陈旧。住的房间临近道路开窗噪声比较大,不过窗户的隔音不错。酒店服务很好,早餐也不错。 October 12, 2014
Rated 5.0 out of 5.0 Superb service and great room After trying out the Holiday Inn Express experience for the first time it will definately not be the last if all HIE are like this then we are converts, from the check in to the call about 1 hr after to check we were ok breakfast was good October 11, 2014
Rated 5.0 out of 5.0 My Favourite I stay all over the country with IHG, but always enjoy coming to Lichfield HIE, the staff are helpful & friendly & the rooms clean & comfortable. October 7, 2014
Rated 1.0 out of 5.0 by business stay 22-9-2014 Lichfield Not the best experience, rooms are oke (for 1 night) and clean but not more than that, the room interior seems to be backdated. Breakfast area and quality of breakfast is poor. Reception / lobby / breakfast area is one big area, no space dividers etc. October 6, 2014
Rated 3.0 out of 5.0 by Reserva y check-in rápidas Es realmente fácil y rápido reservar habitación y registrar tu entrada. Aunque accedas con demora para el check-in, siempre tienes garantizada la disponibilidad de habitación October 3, 2014
Rated 4.0 out of 5.0 by Overall stay The hotel, does what it says. Clean, pleasant environment, which works at a reasonable price. The breakfast is good, for what is charged. However, the mattress was too soft. Every time, you moved, it bounced one of us out of bed. We are not big, at all. The web site is a nightmare when booking as a member. Ended up calling the contact centre. All very nice and efficient, but what a waste of time. Overall, the stay was good October 2, 2014
Rated 5.0 out of 5.0 by Pleasant overnight stay I had to stay overnight at the Holiday Inn as I had to attend a meeting very close by for my company. The hotel was very clean, comfortable and close to my head office. My overall experience was very pleasant. October 1, 2014
Rated 5.0 out of 5.0 by Good overnight hotel Staff very friendly, hotel comfortable and in general excellent value for money. October 1, 2014
Rated 5.0 out of 5.0 by Anniversary stay Sept 2014 This is the second Holiday Inn Express that we have have stayed in and we enjoyed every minute, the staff were excellent especially Sian who greeted us when we booked in. When I filled in the card giving our car details and the reason that we were visiting Lichfield I put celebrating our 41st Wedding Anniversary. I then went to my car and when I returned my wife said she had received a card and and a little gift from the hotel, we were both amazed in this mad world we live in these days that a hotel chain like this would be so thoughtful, so different from the other companies that do not give you a clean room, free breakfast allow you dog to stay over and treat you in such a special way providing a value for money break like this. We enjoyed ourselves in the last Holiday Inn Express and gave it 9 out of 10 but we would give this Hotel 10 out of 10 and recommend it to anyone. Many thanks Sian and all the staff for a wonderful stay. September 30, 2014
Rated 3.0 out of 5.0 by Poor Breakfast breakfast is poor, not enough choices of hot food and quality isn't the best. Otherwise the rest of the hotel is great. September 30, 2014
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