Rated 4.2 out of 5 by 90
Rated 4.0 out of 5.0 by Marcopolo1701 Ideal base for exploring the midlands
The no smoking twin room was comfortable, clean and served its purpose. We were pleased Frankie & Benny's was next door as the place is in the middle of no where. It was ideal for our weekend visiting places of interest in the midlands. Breakfast was adequate. We would stay again.
August 21, 2013
Rated 4.0 out of 5.0 by Ancestry27 Clean comfortable inexpensive hotel
The hotel was conveniently placed and easy to find. The room was clean and comfortable and worth the money we paid for it. The second night we only had one set of towels and didn't notice until the morning so we decided to share. Breakfast was ok but not so good if you have anyone in your family/party who needs a gluten free meal. I was told at reception that they don't do gluten free food so I got my own bread and the first morning had a scrambled egg sandwich but the second morning they 'ran out' of eggs so I just had my own bread with some butter and jam. Plenty of fruit juice and tea or coffee which was good. We went to the Vintage Inn for dinner (about 5 miles away) as they have a full gluten free menu. It would cost nothing for the Holiday Inn to switch to gluten free beans and sausages. Management just need summon up the will power to look into this. For the money we paid, the overall experience, was good and we would certainly book the same hotel again.
August 21, 2013
Rated 3.0 out of 5.0 by Gumbo123 family room with 4 year old
stayed for two nights so we could go to Thomas land and were quite happy. The pull out bed was already made when we arrived and the shower was really powerful and the room was very clean. Breakfast wasn't much kop. the bread for toast was thin and tasteless and the cereal was awful. Thank god for McDonald's next door...
August 20, 2013
Rated 4.0 out of 5.0 by monks clean and friendly
loved this hotel very comfortable and clean through out, the bed was great best nights sleep I've had for ages'.
I would stop here again, the only thing that was disappointing was the breakfast it was very poor.
August 19, 2013
Rated 5.0 out of 5.0 by ESTAM Excellent stay with superb and friendly service
The overall service, room and package far outweighed the cost. Many thanks folks.
August 19, 2013
Rated 4.0 out of 5.0 by Railsparky1971 Great Hotel
Stayed in the above hotel again, Staff are very pleasant and Helpful. Rooms are comfortable and have everything you need.
Food is Good for an express Holiday Inn
August 19, 2013
Rated 4.0 out of 5.0 by charles95 very helpful staff.
Great stay. Especially helpful staff even found my missing phone before I left! Thank you.:-)
August 18, 2013
Rated 3.0 out of 5.0 by EDTAST Pretty average really
The hotel is leanly staffed and the breakfast was probably the poorest of any IHG hotels I have stayed in (corporate customer). Great location.
August 17, 2013
Rated 5.0 out of 5.0 by Sue2060 Ticked all the boxes
We arrived before check in as we were attending a wedding in the local area. We were given a room to change and leave our bags in. Checked in and then the hotel arranged a taxi for us.
The rooms are large and well thought out providing all the home comforts you require for a night away. Good breakfast. Very helpful friendly staff. A very relaxing stay.
August 17, 2013
Rated 5.0 out of 5.0 by jd5676 Great stay overall
I was very impressed with the room and the size for the price I paid and everyone was so friendly and helpful - will definately be booking again Thankyou
August 5, 2013
Rated 2.0 out of 5.0 by Imation Poor Customer Care
Found out that I should have booked the Stafford venue instead of Lichfield. When I asked to transfer - couldn't transfer me as I had paid in advance - not even within their own chain!!!!! Will be avoiding this chain in the future - taking my business - which is extensive - elsewhere.
August 4, 2013
Rated 4.0 out of 5.0 by Ambazac Overall happy
we like coming here.Staff friendly,rooms clean.Evening meals not imaginative but adequate.Choice o breakfast cereals has deteriorated eg only 4 choices no wheetabix.Reported poor TV sound last time we were there no better in room121 this time or in others member of staff kindly tried for us
July 28, 2013
Rated 5.0 out of 5.0 by Wellies2 Excellent stay well equipped room
The room with a sofa added to the comfort of our three night stay. Staff were extremely helpful. Breakfast was good in comfortable surroundings but choice of fruit would have been an improvement for us. Great stay, we will return as we visit family in Birmingham often.
July 27, 2013
Rated 1.0 out of 5.0 by Whitevanman Rowdy late night guests
I have stayed here 3 times, there wont be a 4 th , each time it just gets worse, last time I got woken up by late night revilers in next room 106 I was in 104
Kicking doors in corridor and have a whale of a sing song at 2 am on a Sunday morning is not my idea of a well managed hotel, despite contacting reception, the noise continued for at least another hour, I didn't see one sign in reception area asking late night guests to be courteous, obviously money talks in this hotel, and genuine customers do not matter, 10 days after contacting hotel , I have still not received any replies to email or phone, I paid cash, a mistake, I stayed at over 10 holiday inn hotels in last month, surely I deserve better than to be fobbed off.
This is not good enough customer relations.
July 26, 2013
Rated 5.0 out of 5.0 by Stonker Good value
The staff were extremely welcoming and helpful with the room being clean, modern and larger than expected. We arrived at breakfast at 9am when many items had been eaten, but when mentioned to the staff they quickly rectified the situation.
July 22, 2013
Rated 2.0 out of 5.0 by traceypom No aircon in rooms
Just stayed at this hotel, there is no aircon in the rooms asked for a fan as extremly hot, but they didnt have enough to go round, so had a dreadful night. In the morning went down for brakfast at 9.45 real poor show on breakfast as well must be the worst as have stayed all over the world in holiday inns this was by far No wi-fi either.
July 19, 2013
Rated 5.0 out of 5.0 by arb1234 Great value and service
We have stayed twice now and on both visits we have found things to be very clean and tidy. The staff have been great and have given excellent service at all times.
The overall value and service at the price is fantastic.
July 15, 2013
Rated 4.0 out of 5.0 by Ambazac TV
Where as room was clean and comfortable TV sound was distorted making watching virtually impossible
July 13, 2013
Rated 5.0 out of 5.0 by sandeil Always have a good experience
This must be our 6/7th stay always at the same time.
This is near the venue that we attend.
We wish we had seen that we could have had our evening meal in the hotel but only found the menu after we had a poor experience at "Farnkie & Bennie's" Being creatures of habit after we had settled in we just went over but were disappointed in the lenghth of time we had to wait after we had ordered. We know what we will do next year.
The Reception staff in particular have made very welcome every stay but have not seen the two gentlemen who have always recognised us on arrival.
Will be back next June
July 6, 2013
Rated 4.0 out of 5.0 by Ian1000 Did not action my Special Request
Every time I book a room at this Hotel I enter in the Special Request part of the booking that, if possible, I would like a room on the ground floor near reception. Sometimes this happens, but more often than not, it doesn't. Last week I was in room 234.
This room couldn't really be farer away from reception. Apart from this the Hotel is great, the staff are really friendly & efficient.
July 3, 2013
Rated 3.0 out of 5.0 by dlpksjjsl New Hotel but tired staff
A good quality newer hotel. The room was clean and comfortable as was the hotel overall. The breakfast was OK nothing special. The staff were uninterested and bored. Our check-in was very poor, the receptionist made no effort to make us welcome, a smile would have been nice. At breakfast there were three members of staff who stood and chatted the entire time we were in the restaurant. They did not engage with the guests and looked scruffy. The staff overall appeared depressed and unmotivated.
June 18, 2013
Rated 1.0 out of 5.0 by CatYemenii Furious - beware extra charges!
Staying at Lichfield Holiday Inn for a wedding, I was very pleased at the cheap price and convenient location. Our stay actually wasn't bad (though bear in mind we were hardly in the hotel). However, 3 weeks before the stay I phoned to enquire whether there would be a room to leave our bags as we needed to drop them off before check in time. A lovely girl on the phone said it would be fine and made a note on our booking. We arrived on the day to be told our room was actually ready and we could check in. Great!
Imagine my surprise however, to find out the next day that we were to be charged £15 for the luxury of checking in, despite NOT asking for early check in and NOT being informed of this charge on the phone OR at the time of checking in. When I questioned it, the girl on reception was incredibly rude about it and said I'd be contacted by the manager. I haven't been contacted by the manager, instead found a charge of £15 on my credit card 5 days later. I am appalled at this. I stay in hundreds of hotels for work and have never been charged for early check in if the room has actually been ready - and the ironic thing was we didn't need a room in the first place, just a place to leave bags. This ruined a lovely weekend at an otherwise satisfactory hotel, and I will be taking this up with the manager.
June 9, 2013
Rated 4.0 out of 5.0 by peewee Cheap and Cheerful ,go next door for your breakfast !!
We normally stay in Premier lodges and sorry to say but their beds are more comfortable, found the bed very hard. The hotel was extremely clean. The breakfast was a disappointing, the poor staff could not cope with the numbers so queues were waiting for sausages, scrambled eggs and toast, also clean crockery and cutlery. When the food did arrive , I would not call it good quality !! There could have been a better variety of fruit for the cereals. The coffees were ok but no decaffeinated. To be truthful it would be better for the staff and visitors to reduce the cost of the rooms and not provide breakfast and people could go for a hearty £5 breakfast from McDonalds. The staff said it was the same every Sunday so it is unfair to them and your visitors.
June 1, 2013
Rated 4.0 out of 5.0 by izzy2day Good rooms and good service
We were a party of eight sharing 5 rooms and we had a very good experience. We were arriving late and the staff were extremely helpful especially when two of the party found their bed to be broken, they were moved into a new room immediately with no fuss at all. The whole weekend was very enjoyable.
May 25, 2013
Rated 4.0 out of 5.0 by Londoner27 Clean, tidy and good location
Friendly staff however not welcoming on initial check-in.
Clean and tidy hotel, generally well looked after.
Breakfast was decent, local area nice and clean with gym and restaurant withing walking distance.
May 23, 2013
Rated 2.0 out of 5.0 by colin99 No stock!!
Hotel is clean, staff are helpful however, I have been staying there for 3 weeks and each week the bar ran out of beer and food by Wednesday so you have to go to Frankie & Benny's and pay double.
The breakfast was disappointing to say the least, on the cooked side you get sausages that taste like rubber, scrambled eggs taste of nothing and cheap baked beans
All in all its a let down to the chain as I stay in Holiday inns across the country and wont be going back to this one.
April 25, 2013
Rated 5.0 out of 5.0 by 216Pegasus OUTSTANDING WEEKEND BREAK
I cannot praise the staff of this hotel enough. Nothing was too much trouble. Every time I spoke to the Reception staff I was greeted with a smile. They went out of their way (on numerous occasions) to make our stay memorable.
We were so impressed with their helpfulness that before we left we booked our next stay!
Highly recommended - you will not be disappointed.
April 19, 2013
Rated 4.0 out of 5.0 by GlenRin Great Staff and service
Always make us feel welcome. Grand daughter always insists on coming with to stay when we visit.
April 16, 2013
Rated 3.0 out of 5.0 by BoysonHoliday Cheap and not really cheerful
We stayed over in Lichfield for a friend's party and booked at the eleventh hour.
On arrival the manager was very helpful. The room was basic and only reasonably clean. The beds were okay.
However breakfast was a joke! And not a funny one. The quality of the limited range of products available was poor - supermarket basics - and the hot option consisted of cheap sliced bread for toast and scrambled egg (not real egg!). Cheap and nasty sausages were put out eventually and they were not worth the wait!
The reception staff and a bed to lay our beds so we did not have to drink and drive were the only positives.
Raise your game Holiday Inn. A major corporate like you should be able to do better!
April 14, 2013
Rated 5.0 out of 5.0 by Bongit Comfortable bed accommodating staff
The staff could not have done more to ensure our stay was comfortable and that we had everything we needed. We have stayed a number of times and hope to many times in the future. Extremely good value for money!
April 14, 2013