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Rated 4.2 out of 5 by 98 reviewers.
Rated 4.0 out of 5.0 by Cheap and Cheerful ,go next door for your breakfast !! We normally stay in Premier lodges and sorry to say but their beds are more comfortable, found the bed very hard. The hotel was extremely clean. The breakfast was a disappointing, the poor staff could not cope with the numbers so queues were waiting for sausages, scrambled eggs and toast, also clean crockery and cutlery. When the food did arrive , I would not call it good quality !! There could have been a better variety of fruit for the cereals. The coffees were ok but no decaffeinated. To be truthful it would be better for the staff and visitors to reduce the cost of the rooms and not provide breakfast and people could go for a hearty £5 breakfast from McDonalds. The staff said it was the same every Sunday so it is unfair to them and your visitors. June 1, 2013
Rated 4.0 out of 5.0 by Good rooms and good service We were a party of eight sharing 5 rooms and we had a very good experience. We were arriving late and the staff were extremely helpful especially when two of the party found their bed to be broken, they were moved into a new room immediately with no fuss at all. The whole weekend was very enjoyable. May 25, 2013
Rated 4.0 out of 5.0 by Clean, tidy and good location Friendly staff however not welcoming on initial check-in. Clean and tidy hotel, generally well looked after. Breakfast was decent, local area nice and clean with gym and restaurant withing walking distance. May 23, 2013
Rated 2.0 out of 5.0 by No stock!! Hotel is clean, staff are helpful however, I have been staying there for 3 weeks and each week the bar ran out of beer and food by Wednesday so you have to go to Frankie & Benny's and pay double. The breakfast was disappointing to say the least, on the cooked side you get sausages that taste like rubber, scrambled eggs taste of nothing and cheap baked beans All in all its a let down to the chain as I stay in Holiday inns across the country and wont be going back to this one. April 25, 2013
Rated 5.0 out of 5.0 by OUTSTANDING WEEKEND BREAK I cannot praise the staff of this hotel enough. Nothing was too much trouble. Every time I spoke to the Reception staff I was greeted with a smile. They went out of their way (on numerous occasions) to make our stay memorable. We were so impressed with their helpfulness that before we left we booked our next stay! Highly recommended - you will not be disappointed. April 19, 2013
Rated 4.0 out of 5.0 by Great Staff and service Always make us feel welcome. Grand daughter always insists on coming with to stay when we visit. April 16, 2013
Rated 3.0 out of 5.0 by Cheap and not really cheerful We stayed over in Lichfield for a friend's party and booked at the eleventh hour. On arrival the manager was very helpful. The room was basic and only reasonably clean. The beds were okay. However breakfast was a joke! And not a funny one. The quality of the limited range of products available was poor - supermarket basics - and the hot option consisted of cheap sliced bread for toast and scrambled egg (not real egg!). Cheap and nasty sausages were put out eventually and they were not worth the wait! The reception staff and a bed to lay our beds so we did not have to drink and drive were the only positives. Raise your game Holiday Inn. A major corporate like you should be able to do better! April 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed accommodating staff The staff could not have done more to ensure our stay was comfortable and that we had everything we needed. We have stayed a number of times and hope to many times in the future. Extremely good value for money! April 14, 2013
Rated 5.0 out of 5.0 by Good amenities and not too far from Lichfield We had an enjoyable two night stay here and the staff were just wonderful, so welcoming, pleasant and helpful April 13, 2013
Rated 4.0 out of 5.0 by Great room and friendly staff First time stay at Holiday Inns will definitely use again. Staff were very friendly, rooms very comfortable, breakfast was very nice with a good choice and variety of food. Had a small problem with the swipe card key on room door but the staff volunteered to come up to the room with us to ensure we were able to get in each time we went to our room. All in all a pleasurable stay giving us a relaxing time while we visited a relative in the area. April 12, 2013
Rated 4.0 out of 5.0 by Comfortable room and good breakfast Our stay was just one night. The room was clean and comfortable and the shower was very good. Plenty of breakfast choices only thing missing was bacon! Would use Holiday Inn Express again. Thank you. April 12, 2013
Rated 5.0 out of 5.0 by Very comfortable and good value The staff were very welcoming and the rooms very comfortable though have to say I was a bit disappointed with the breakfast , not a good selection and the scrambled egg inparticular left a lot to be desired. April 11, 2013
Rated 5.0 out of 5.0 by Crufts stopover From my initial telephone booking to checkout, I found the service and attitude of the staff excellent. We had a family room (2 double beds). The room was spotless. Sufficient towels. Forgotten toiletries were available free on demand. Relaxed atmosphere in the bar at night, with complementary hot drinks. Continental and/or cooked breakfast, although I did notice the absence of bacon in the hot food choice. As we were attending Crufts (NEC only 20 mins away), we had a small dog with us which is crate-trained. There was no additional charge for our dog. Unbeatable value. Parking at the hotel was good, and there was a MacDonald's and a Frankie and Benny's on site. Definitely my NEC hotspot for accommodation in the future. March 13, 2013
Rated 5.0 out of 5.0 by Holiday Inn Lichfield We received a warm welcome when we arrived on Friday evening 1.3.13. The staff were very helpful, the receptionist, a young man , went out of his way to make sure we had everything we needed and even delivered an ironing board to our room to save us having to return to reception to collect it. The room was spacious, clean and comfortable. March 10, 2013
Rated 3.0 out of 5.0 by Location times 3 It's a convenient location (but be careful as my sat nav always wanted to route me via the M6 toll road) and a basic hotel. The staff try hard to make their guests feel welcome. Everything is 'just about OK' for a couple of nights. Any more and you'll be crying out for a comfortable bed and pillow. March 6, 2013
Rated 3.0 out of 5.0 by Breakfast Experience spoilt on two visits by very unsatisfactory breakfast. Hot food limited choice and poor quality and croissant / pastries rock hard. Accept hotel is budget price but that is no excuse for low standards. Perhaps better to charge for breakfast Continental or English and provide something better March 3, 2013
Rated 4.0 out of 5.0 by It can be a bit on the noisy side (road noise that is) If you get a room which faces the road then it can be a little noisy. That was the only issue with the accommodation. The Free Breakfast was ok I took the healthy option and had some cereals and toast. February 4, 2013
Rated 3.0 out of 5.0 by One night stopover whilst travelling in the area The hotel was ideal for our purpose, which was a good value hotel for one night. It was clean and comfortable and the staff were friendly and helpful. The breakfast is good value for the money, you can eat as little or as much as you want. What let's this hotel down is the sleepless night we had. The bed was uncomfortable and the pillows are really cheap and having lables on indicating firm or soft is a waste of time, they were all the same, lumpy. The quilt is also very thin and felt like you needed more bedding. I would not want to stay for more than one night because of this, which is a shame as it is conveniently situated for Lichfield and surrounding areas. December 15, 2012
Rated 5.0 out of 5.0 by couldn't fault it very helpful, friendly staff throughout the hotel room was warm and clean breakfast was better than expected, hot foods were replenished frequently and there something to suit all tastes convenient location - short drive into Lichfield and easy access to main routes November 29, 2012
Rated 4.0 out of 5.0 by Becoming our second home ! My husband & I have stayed at this venue several times now whilst visiting the NEC. We find the location and proximity to our destination very convenient. The standard of acommodation has always been very good and good value. November 25, 2012
Rated 4.0 out of 5.0 by Stayed with two small children Great staff who made us feel welcome from the moment we arrived.we were four adults and two small children the game room was great to keep them busy until their bedtime.Rooms very clean and reasonably spacious with the children. Would stay again great deal with Drayton manor November 7, 2012
Rated 5.0 out of 5.0 by Great Hotel. Great service all told. After a long journey it was very pleasent to be welcomed by Harp, who looked after us until the minute we left. We were impressed by the hotel and the service and would recommend this hotel to anyone. Thanks for a most comfortable stay. November 7, 2012
Rated 5.0 out of 5.0 by great service as always. We stay here regularly as family in Lichfield. Always warmly welcomed and just sorry some of the staff moving on to new careers. Cannot fault the service and the friendliness of the staff. Food always fresh and good. October 27, 2012
Rated 5.0 out of 5.0 by Friendly staff and overall lovely experience Had a lovely nights stay, very relaxing, quiet and lovely friendly staff. Excellent location and value for money. October 27, 2012
Rated 2.0 out of 5.0 by A night to forget After a long day on our feet at the National Memorial Arbouretum it was a great disappointment to find the the HIE had no hot water either in the evening or the next morning. Apart from a scribbled note there was little explaination or apology. October 22, 2012
Rated 4.0 out of 5.0 by Room mix up Initially we had some mix up with our room but the staff soon had it sorted and couldn't have been more apologetic. The staff in general were very helpful and pleasant. Were helpful with local information. The one negative comment I would make is that while they leave information about towels not being changed everyday to help with the Eco footprint, there staff do not seem to know their policy and towels were changed each day much to our frustration October 21, 2012
Rated 5.0 out of 5.0 by good size room and very clean The hotel is in a very good situation to be able to get to various attractions. October 21, 2012
Rated 4.0 out of 5.0 by Friendly staff, comfy room. The staff were very welcoming and friendly and our room had everything it needed and the bed was really comfortable. The children really enjoyed the games room with the wii and games although they did say they would like a few more games in it. However they were so impressed they wanted us to come back for a week. 'awesome' they said. It was pretty good I agreed. October 20, 2012
Rated 5.0 out of 5.0 by Great service I have stayed at Lichfield on 3 occasions now and the staff have been exceptional. October 14, 2012
Rated 5.0 out of 5.0 by Great Clean, comfortable and value for money. Will be returning again next year October 13, 2012
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