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Rated 4.3 out of 5 by 131 reviewers.
Rated 4.0 out of 5.0 by COMFORTABLE STAY WARM WELCOME AND EXCELLENT ROOM. CATERING SIDE OF THE SERVICE CERTAINLY REQUIRES IMPROVEMENT. BREAKFAST CHOICE IS POOR BY COMPARISON TO CONTINENTAL STANDARDS. STAFFING LEVEL NEEDS TO BE INCREASED. ON MY FIRST MORNING THERE WAS NO BREAD FOR TOAST AND NO STAFF PRESENCE IN THE 20 MINUTES THAT I WAS THERE. ALSO THE TROLLY IN WHICH TO PLACE USED TRAYS WAS FULL SO NO WHERE TO CLEAR FURTHER TRAYS FROM. IN THE EVENING ONE YOUNG LADY WAS DEALING WITH RECEPTION, BAR AND DINING ORDERS WHCH DESPITE HER TRYING TO COPE MEANT WAITING FOR SERVICE. THIS AREA CERTAINLY IS NOT THE USUAL STANDARD FOR HOLIDAY INNS THAT I USE REGULARLY. September 27, 2013
Rated 5.0 out of 5.0 by Great hotel We always stay here when visiting my parents. The hotel is very clean and comfortable. The rooms are the best rooms I have ever seen in a hotel in terms of style and facilities. Breakfast is included, which is a rarity in hotels these days. We always get a good deal when booking in advance - great value for money. September 27, 2013
Rated 4.0 out of 5.0 by A comfortable stay The very helpful staff were able to give us an early check in which was so useful. The room and beds were very comfortable, the shower great, our only gripe was that the phone wasn't working and despite reporting that, it was not working when we returned that evening. I'm afraid I cannot recommend the breakfast other than the orange juice! September 25, 2013
Rated 5.0 out of 5.0 by very helpful staff Would return here no problem. Had all we needed for attending a family wedding in Lichfield with reception in Weeford so very convenient for both. Great having Frankie & Benny's and McDonald's close at hand. There is also a Virgin sports centre across the road which you can purchase a day pass for. The hairdresser is really good too. Hotel apparently due for an upgrade soon but really fine as it is. September 15, 2013
Rated 5.0 out of 5.0 by A nice hotel by the main road We came for Bloodstock Open Air festival which took place at Catton Park. The room was clean and quiet. We did not suffer any noise from the highway or plumbing or other guests. Everything looked new and comfortable. We had a nice TV and a kettle. For us it seemed like a pretty big room and the shower was also OK. The breakfast is not really big but it's fine. You can have a croissant, bread and beans, sausage or scrambled eggs. There's also cereal and yogurt. We are vegetarians and it could be nice if there was also some cheese, but we managed fine without it. There was no reasonable public transport so to get to the festival we had to take a cab each day. The hotel's restaurant is great, the prices are reasonable and you have a selection of beers. The staff was pretty friendly. September 7, 2013
Rated 5.0 out of 5.0 by Breakfast Great hotel as usual, however the breakfast on the Thursday morning was a complete let down, as there were no beans or eggs "due to delivery issues". so only cereals & rolls available. August 27, 2013
Rated 5.0 out of 5.0 by Good Stay Just what I had expected. Efficient check in and out. Nice room. Food offering at the hotel was what you need on a one night stay. August 26, 2013
Rated 5.0 out of 5.0 by Excellent accomodation Very helpful friendly staff. Beautifully clean and spacious room. Modern building and furnishings. Speedy check in and check out. Good location easily accessible.. August 26, 2013
Rated 4.0 out of 5.0 by Excellent value and service We were checked in quickly and efficiently, staff were friendly and were keen to help. The room was large and comfortable, with the sofa bed already made up for the kids. My only gripe would be about the breakfast, the only hot item was sausage, eggs and beans had not been delivered that day according to the note that had been put up ( would it really have been too much for one of the staff to have nipped to a supermarket? ) August 26, 2013
Rated 4.0 out of 5.0 by staff excellent, room good, food? The staff were very good and the room was comfortable but as it was a disabled room we found it rather odd there was a communicating door to a family room so the first evening we had a very noisy child next door,also on the first night we decided to eat in the hotel big mistake it was appalling. even Macdonalds would have been better August 22, 2013
Rated 4.0 out of 5.0 by Why offer hot breakfast Nice hotel for one or two nights. Staff very helpful. Sofa beds could do with upgrade though ours was in three sections each having an uncomfortable ridge. Also, why offer cooked breakfast when only sausage and beans available (poor sausages at that). Surely it would be better to offer a more comprehensive continental breakfast. August 21, 2013
Rated 4.0 out of 5.0 by Ideal base for exploring the midlands The no smoking twin room was comfortable, clean and served its purpose. We were pleased Frankie & Benny's was next door as the place is in the middle of no where. It was ideal for our weekend visiting places of interest in the midlands. Breakfast was adequate. We would stay again. August 21, 2013
Rated 4.0 out of 5.0 by Clean comfortable inexpensive hotel The hotel was conveniently placed and easy to find. The room was clean and comfortable and worth the money we paid for it. The second night we only had one set of towels and didn't notice until the morning so we decided to share. Breakfast was ok but not so good if you have anyone in your family/party who needs a gluten free meal. I was told at reception that they don't do gluten free food so I got my own bread and the first morning had a scrambled egg sandwich but the second morning they 'ran out' of eggs so I just had my own bread with some butter and jam. Plenty of fruit juice and tea or coffee which was good. We went to the Vintage Inn for dinner (about 5 miles away) as they have a full gluten free menu. It would cost nothing for the Holiday Inn to switch to gluten free beans and sausages. Management just need summon up the will power to look into this. For the money we paid, the overall experience, was good and we would certainly book the same hotel again. August 21, 2013
Rated 3.0 out of 5.0 by family room with 4 year old stayed for two nights so we could go to Thomas land and were quite happy. The pull out bed was already made when we arrived and the shower was really powerful and the room was very clean. Breakfast wasn't much kop. the bread for toast was thin and tasteless and the cereal was awful. Thank god for McDonald's next door... August 20, 2013
Rated 4.0 out of 5.0 by clean and friendly loved this hotel very comfortable and clean through out, the bed was great best nights sleep I've had for ages'. I would stop here again, the only thing that was disappointing was the breakfast it was very poor. August 19, 2013
Rated 5.0 out of 5.0 by Excellent stay with superb and friendly service The overall service, room and package far outweighed the cost. Many thanks folks. August 19, 2013
Rated 4.0 out of 5.0 by Great Hotel Stayed in the above hotel again, Staff are very pleasant and Helpful. Rooms are comfortable and have everything you need. Food is Good for an express Holiday Inn Would Recommend August 19, 2013
Rated 4.0 out of 5.0 by very helpful staff. Great stay. Especially helpful staff even found my missing phone before I left! Thank you.:-) August 18, 2013
Rated 3.0 out of 5.0 by Pretty average really The hotel is leanly staffed and the breakfast was probably the poorest of any IHG hotels I have stayed in (corporate customer). Great location. August 17, 2013
Rated 5.0 out of 5.0 by Ticked all the boxes We arrived before check in as we were attending a wedding in the local area. We were given a room to change and leave our bags in. Checked in and then the hotel arranged a taxi for us. The rooms are large and well thought out providing all the home comforts you require for a night away. Good breakfast. Very helpful friendly staff. A very relaxing stay. August 17, 2013
Rated 5.0 out of 5.0 by Great stay overall I was very impressed with the room and the size for the price I paid and everyone was so friendly and helpful - will definately be booking again Thankyou August 5, 2013
Rated 2.0 out of 5.0 by Poor Customer Care Found out that I should have booked the Stafford venue instead of Lichfield. When I asked to transfer - couldn't transfer me as I had paid in advance - not even within their own chain!!!!! Will be avoiding this chain in the future - taking my business - which is extensive - elsewhere. August 4, 2013
Rated 4.0 out of 5.0 by Overall happy we like coming here.Staff friendly,rooms clean.Evening meals not imaginative but adequate.Choice o breakfast cereals has deteriorated eg only 4 choices no wheetabix.Reported poor TV sound last time we were there no better in room121 this time or in others member of staff kindly tried for us July 28, 2013
Rated 5.0 out of 5.0 by Excellent stay well equipped room The room with a sofa added to the comfort of our three night stay. Staff were extremely helpful. Breakfast was good in comfortable surroundings but choice of fruit would have been an improvement for us. Great stay, we will return as we visit family in Birmingham often. July 27, 2013
Rated 1.0 out of 5.0 by Rowdy late night guests I have stayed here 3 times, there wont be a 4 th , each time it just gets worse, last time I got woken up by late night revilers in next room 106 I was in 104 Kicking doors in corridor and have a whale of a sing song at 2 am on a Sunday morning is not my idea of a well managed hotel, despite contacting reception, the noise continued for at least another hour, I didn't see one sign in reception area asking late night guests to be courteous, obviously money talks in this hotel, and genuine customers do not matter, 10 days after contacting hotel , I have still not received any replies to email or phone, I paid cash, a mistake, I stayed at over 10 holiday inn hotels in last month, surely I deserve better than to be fobbed off. This is not good enough customer relations. July 26, 2013
Rated 5.0 out of 5.0 by Good value The staff were extremely welcoming and helpful with the room being clean, modern and larger than expected. We arrived at breakfast at 9am when many items had been eaten, but when mentioned to the staff they quickly rectified the situation. July 22, 2013
Rated 2.0 out of 5.0 by No aircon in rooms Just stayed at this hotel, there is no aircon in the rooms asked for a fan as extremly hot, but they didnt have enough to go round, so had a dreadful night. In the morning went down for brakfast at 9.45 real poor show on breakfast as well must be the worst as have stayed all over the world in holiday inns this was by far No wi-fi either. July 19, 2013
Rated 5.0 out of 5.0 by Great value and service We have stayed twice now and on both visits we have found things to be very clean and tidy. The staff have been great and have given excellent service at all times. The overall value and service at the price is fantastic. July 15, 2013
Rated 4.0 out of 5.0 by TV Where as room was clean and comfortable TV sound was distorted making watching virtually impossible July 13, 2013
Rated 5.0 out of 5.0 by Always have a good experience This must be our 6/7th stay always at the same time. This is near the venue that we attend. We wish we had seen that we could have had our evening meal in the hotel but only found the menu after we had a poor experience at "Farnkie & Bennie's" Being creatures of habit after we had settled in we just went over but were disappointed in the lenghth of time we had to wait after we had ordered. We know what we will do next year. The Reception staff in particular have made very welcome every stay but have not seen the two gentlemen who have always recognised us on arrival. Will be back next June July 6, 2013
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