Rated 3.1 out of 5 by 15
Rated 1.0 out of 5.0 Hotel is worst HI Express
What a disappointment! the hotel rooms are very very tired. They have started refurbishment but should tell you this when booking.
The hotel staff were fine and the manager took my comments on board. I don't think I was the first to complain.
On the plus side the position is good and has a secure car park. (very tight).
I have always championed HI Express as market leaders and our stay at Folkestone the night before confirmed this.
November 27, 2013
Rated 1.0 out of 5.0 Never again
I stay on average between 50 to 70 nights a year at IHG properties worldwide and this hotel has been by far my worse experience and as such would not recommend it to anyone.
The rooms were dirty with strange traces on the walls, the smell was everything but pleasant and the hotel itself is a ruin.
October 9, 2013
Rated 4.0 out of 5.0 by Gautier fair quality / cost ratio - could easily be improved
those few remarks have been experiences several times over the last two years in this particular hotel.
in the rooms, 3 potential improvements:
-more light (rooms are too dark, old CFL bulb technology => takes a while before full power, no ceiling light)
-renew the air in the room (add some steps to the cleaning process so as to refresh the room and get rid of unpleasant smells)
-in the bathroom, the basin piping aren't clean, resulting in unpleasant smells.
in the lobby, 2 potential improvement:
-teach the staff the importance of service to customer (could be interesting to give staff training sessions by Holiday Inn or Intercontinental, where my personal experience was of higher satisfaction).
-diner is mainly choices between frozen items (pizzas, sandwiches, etc.) and basic dishes (noddles, salad). Could be interesting to build partnership with local restaurants and propose some sort of delivery services in the room (the hotel charging the customer for this service) => would diversify the menu and provide higher quality food.
September 9, 2013
Rated 4.0 out of 5.0 by Scottie1 Good enough for a brief stopover!
Using points for our stay, my wife and I were greeted by a really friendly and helpful receptionist who had our room allocated and cards ready. She had a great local knowledge and provided excellent further assistance throughout our stay. Thank you!
We found our room extremely modern and clean. However, without air conditioning, it may be really warm in the summer months.
There was a stomach churning smell coming from the first floor corridor which was likely mould. I trust this is being dealt with.
Breakfast was a good quality, 3 star broad assortment. You would certainly find something that suits and not be hungery.
The garage was difficult, but not impossible to use, and seemed worth it due to the neighbourhood.
There are 2 well know, well-stocked supermarkets merely metres from the hotel.
We found every member of staff that we dealt with to be polite and focused on providing good customer service. Well done!
If you have/expect high standards, this may not be the best hotel for you. However, for a 1 or 2 night stay, it does the job.
September 5, 2013
Rated 3.0 out of 5.0 by DorsetUK Convenient Location.
Great place for a one night stopover, hotel is located approx 5 minute walk from the main square , with plenty of restaurants to choose from.
Hotel reception and Dinning area all nice and looks newly refurbished however our room was a little tired with no air con ( I cooked). Obviously I don't know if all the rooms are the same.
Hotel staff very very polite and spoke very good English which always helps.
Car park under hotel not bad at 12euros for the night, but the entrance and exit was a tad tight.
Overall not bad value for money, and would consider using again.
September 1, 2013
Rated 5.0 out of 5.0 by ChrisH54 Brilliant Hote With Excellent Staff Service Secure Stopover
This is a gem of a hotel with secure parking to protect the car when fully laden prior to getting on the ferry. The staff were really good and looked after our every need nothing was too much for them and they were really friendly and attentive.
The rooms are well fitted out but are due to be refurbished.
Lille has good shopping and there were loads of restaurants to choose from and different cuisines to amuse the pallets.
Good last night in France.
August 26, 2013
Rated 4.0 out of 5.0 by IAAN Fairly central position, good buffet breakfast
Good position within Lille, walking distance to evrything in the centre. Rooms are a good size but the bathroom in particular is a little tired.... needs to be redecorated.
Good that it has a carpark below the hotel, although it is very tight getting a large car up and down the ramps.
The buffet breakfast is excellent, with a very good choice and good quality.
Staff were friendly.
August 24, 2013
Rated 1.0 out of 5.0 by VAISON A dreadful experience !
Possibly the worst Holiday Inn I have ever stayed in .No air conditioning and the room was so hot we were not able to sleep.No food or bar service because "of the holidays !"No further explanation given ! The only time I have checked out and not been asked if I had enjoyed my stay or had any comments .The front desk staff could benefit from understanding the idea of customer care.There were 3 men on the desk and they showed us no courtesy whatsoever barely looking up to give us the bill. A unforgetably bad experince with the hotel in a rough and dirty area.
July 28, 2013