Rated 3.1 out of 5 by 20
Rated 2.0 out of 5.0 by Michiel Still under refurbishment
The hotel is under refurbishment. Which we didn't know. The lounge was very much being worked on. And because of the works the airconditioning wasn't working. And outside it was almost 30 degrees. The second day the very friendly staff member offered us a fan. All together not a very pleasant atmosphere.
July 21, 2014
Rated 4.0 out of 5.0 by Jame$54 Great Location for Central Lille
Very close to main art gallery and pleasant walk to other central features.
Staff very welcoming and efficient.
Car Park under hotel and slightly tight if you have a large car or lack confidence.
Breakfast acceptable but limited choices. Coffee machines did keep breaking down and do need replacing.
Room comfortable with efficient layout.
Good Indian restaurant a couple of doors away, "Himalayan" but actually Bangladeshi.
Small Carrefour almost next door.
Building works almost complete and unobtrusive.
July 17, 2014
Rated 4.0 out of 5.0 by palone ranger excellent value
newly refurbished room excellent.No bath though personally never use one . Very large shower with room for two if so inclined. only negative was the a/c not working.The garage was very tight for parking ,fortunately half empty during my stay All the staff were very friendly and were able to offer info on the area. The Hotel is in an excellent position for visiting Lille
July 14, 2014
Rated 1.0 out of 5.0 by Tim D Felt like I was staying in a war zone
The facility has construction work on every floor. The elevators were a filthy mess. Felt like I was staying in a war zone. I have never seen anything like it.
May 18, 2014
Rated 4.0 out of 5.0 by Noel48 Clean and Comfortable .
The hotel was well placed for the city centre and Christmas market. The room was, comfortable, warm and very clean despite being slightly tight for space. Staff were very cheerful, helpful and friendly. The underground car park was a great asset and anyone with reasonable driving ability would have no problem negotiating the tight corners and spaces. We had an excellent breakfast and plenty of it and enjoyed the house wine and Biere Noel.
The refurbishments taking place look very exciting.
December 11, 2013
Rated 1.0 out of 5.0 Hotel is worst HI Express
What a disappointment! the hotel rooms are very very tired. They have started refurbishment but should tell you this when booking.
The hotel staff were fine and the manager took my comments on board. I don't think I was the first to complain.
On the plus side the position is good and has a secure car park. (very tight).
I have always championed HI Express as market leaders and our stay at Folkestone the night before confirmed this.
November 27, 2013
Rated 1.0 out of 5.0 Never again
I stay on average between 50 to 70 nights a year at IHG properties worldwide and this hotel has been by far my worse experience and as such would not recommend it to anyone.
The rooms were dirty with strange traces on the walls, the smell was everything but pleasant and the hotel itself is a ruin.
October 9, 2013
Rated 4.0 out of 5.0 by Gautier fair quality / cost ratio - could easily be improved
those few remarks have been experiences several times over the last two years in this particular hotel.
in the rooms, 3 potential improvements:
-more light (rooms are too dark, old CFL bulb technology => takes a while before full power, no ceiling light)
-renew the air in the room (add some steps to the cleaning process so as to refresh the room and get rid of unpleasant smells)
-in the bathroom, the basin piping aren't clean, resulting in unpleasant smells.
in the lobby, 2 potential improvement:
-teach the staff the importance of service to customer (could be interesting to give staff training sessions by Holiday Inn or Intercontinental, where my personal experience was of higher satisfaction).
-diner is mainly choices between frozen items (pizzas, sandwiches, etc.) and basic dishes (noddles, salad). Could be interesting to build partnership with local restaurants and propose some sort of delivery services in the room (the hotel charging the customer for this service) => would diversify the menu and provide higher quality food.
September 9, 2013