Rated 4.3 out of 5 by 93
Rated 1.0 out of 5.0 Significant Problems with Customer Service
I stayed for two nights at the Holiday Inn Express in Lincoln, CA. I arrived late on the first night and found my room's television did not work. I spoke with the front desk employee, Singh, early the next morning, and he assured me the problem would be taken care of. When i returned to my room that evening, the issue had not been resolved, and there was no indication anyone had come to the room to address the concern. I went down to the hotel front desk, and they sent an "engineer" (who also happens to be the shuttle driver to the casino, they said) up to my room at about midnight to rectify the situation. The engineer, after spending 15 minutes tinkering around with the television, informed me he would have to return approximately 30 minutes later to fix the problem. By that time it was so late I asked that he not return so I could get some sleep. Also, on the second day, housekeeping did not replenish my towels, so I had to make a trip down to the front desk early in the morning in order to have clean towels after bathing. No apology was provided whatsoever.
I immediately emailed corporate customer service and received an automated reply requesting I provide the hotel's physical address and my confirmation number before my concern would be processed. I provided the requested information via email and am now awaiting a response.
I am thoroughly dissatisfied with the lack of attention and carelessness I experienced on this trip. I have lost all trust in the Holiday Inn Express brand and will never stay at a Holiday Inn Express again due to the overt inconsideration I experienced on this last trip to Lincoln, CA.
August 18, 2014
Rated 4.0 out of 5.0 by MGH1 Good get-away
Was able to rest and not disturbed...best of all was able to stay with my dog
August 15, 2014
Rated 5.0 out of 5.0 by Jumesan Very nice property
We were very happy with our stay. This property is very well run and maintained. I'm impressed with the quality of the beds, and I think they are on par with some of the nicest hotels we have stayed at. We were up in the area for vacation and Lincoln is central to both Sacramento and heading up north and into the foothillls. Staff was also very effiicient and professional. Next door is a Target and lots of restaurants nearby. Breakfast is just OK, but its standard HIE so no surprises. We will definitely stay here next time in the area.
August 14, 2014