Rated 4.5 out of 5 by 190
Rated 2.0 out of 5.0 by Rich7425 Broken AC, lack of breakfast food
I am a business traveler and exclusively stay at HEI. I do this because I always know what to expect. Clean rooms, nice staff, and a variety of breakfast selections. I was on a family vacation at this HEI and experienced something I didn't expect from HEI. The AC was not operating in my room. I called down to the desk for help, and was told by the desk clerk he was the only employee in the hotel and was unable to help me...???? After walking down to the front desk and expressing my frustration, I finally was moved to another room, which wasn't any better. With a family of four, a couch/bed combo was necessary. The hideaway bad was very hard and had no bedding, sheets and all!...The next morning, My family and I went down to eat breakfast and found virtually no food available. Not sure what happened. First time I've experienced a stay like this at HEI. Have stayed in MANY HEI rooms the past four years.
July 26, 2015
Rated 5.0 out of 5.0 by Jaysnani Enjoy staying here.
Check-in quick and easy. Breakfast served with variety of options. Enjoy staying at this hotel every time I'm in town.
July 23, 2015
Rated 5.0 out of 5.0 by SimpleA Great Value
I enjoyed a one night stay at this location and it was a great experience. The bed was very comfortable, there was free wifi provided, breakfast, and there was even a refrigerator in the room. Check-in and check-out were a breeze, and although the hotel is near the freeway there was barely any noise. Great location since it is also just a few miles away from the Thunder Valley Casino.
July 20, 2015