Rated 5.0 out of 5.0 by FR2380 clean, comfortable, friendly
We had a great experience, the rooms were kept clean and comfortable. the service was friendly and welcoming. \it was not our first visit and will not be our last
June 9, 2013
Rated 5.0 out of 5.0 by Inspktr Very Friendly and helpful staff
Wonderfull visit, clean as well as extremely helpful staff at front desk. thank you!
June 7, 2013
Rated 4.0 out of 5.0 by JanMex Noisy room changed for a Quiet one.
I was in a musty and noisy room - #202, I think. The stairs abutted one of the walls and footsteps resounded in the room and, in some cases, could be felt! I could hear the ice machine loud and clear. And wild children ran up and down the stairs and the hallway.
After an hour of hoping things would calm down so I could sleep, I called the front desk to ask for a change of rooms. They were super! The new room - maybe #323? - was clean and very quiet. I had a super stay! Great staff!
Maybe room #202 could become a staff room?
May 29, 2013
Rated 5.0 out of 5.0 by jack17 pleasant stay
Staff was great, being pleasant and helpful in recommendations. This is a nice location, away from the busy and close to several attractions of interest
May 29, 2013
Rated 4.0 out of 5.0 by lastmanstanding good location
the hotel was located in a center location in the center of Lancaster county
May 27, 2013
Rated 1.0 out of 5.0 by Fritzsfriend Room needs tender loving care!
A-C was loud and did not cool room. We wanted a cool room to sleep in DID NOT HAPPEN. The shower would drain in at least an hour or so it seems. There appeared to be a lack of staff during breakfast period. I have been to various HIE and there was always someone at the breakfast to take care of problems, not here. I went to the front desk to ask for the juice machine to be filled but it was stated to use one of the other selections if I wanted juice. When it came time to leave there was no one around for at least four minutes. This facility could be a nice place to stay but the staff of lack of staff should be a concern to management.
May 12, 2013
Rated 3.0 out of 5.0 by CASPhilly Reservation # 67537096 (Prioity Club Member): Electricity
Morning Front desk: We had no electricity in the bathroom in the morning, and didn't want to take showers in the dark. When we checked out we told the front desk, and she looked blankly at us and said, "Yes?" We repeated it and she had no response. Finally she asked if we were looking for a discount, and we told her not to bother. Rude!
Other than that, I would rate the Lititz location a solid "B" compared to other Holiday Inns we have stayed at over the last 25+ years. The evening Front Desk (Joanne), and the house keeping staff were very customer friendly.
May 10, 2013
Rated 4.0 out of 5.0 by Marie55 comfortable room
It was ok this time. However the hot tub was not working and that was the draw to the hotel. I wish they had said something when I called. I would have booked somewhere else.
I recently 4-29-13 went to the same area but your hotel would have cost a $100.00 more. It was too bad. I would have liked to have stayed at your hotel.
May 7, 2013