Rated 1.0 out of 5.0 by Fritzsfriend Room needs tender loving care!
A-C was loud and did not cool room. We wanted a cool room to sleep in DID NOT HAPPEN. The shower would drain in at least an hour or so it seems. There appeared to be a lack of staff during breakfast period. I have been to various HIE and there was always someone at the breakfast to take care of problems, not here. I went to the front desk to ask for the juice machine to be filled but it was stated to use one of the other selections if I wanted juice. When it came time to leave there was no one around for at least four minutes. This facility could be a nice place to stay but the staff of lack of staff should be a concern to management.
May 12, 2013
Rated 3.0 out of 5.0 by CASPhilly Reservation # 67537096 (Prioity Club Member): Electricity
Morning Front desk: We had no electricity in the bathroom in the morning, and didn't want to take showers in the dark. When we checked out we told the front desk, and she looked blankly at us and said, "Yes?" We repeated it and she had no response. Finally she asked if we were looking for a discount, and we told her not to bother. Rude!
Other than that, I would rate the Lititz location a solid "B" compared to other Holiday Inns we have stayed at over the last 25+ years. The evening Front Desk (Joanne), and the house keeping staff were very customer friendly.
May 10, 2013
Rated 4.0 out of 5.0 by Marie55 comfortable room
It was ok this time. However the hot tub was not working and that was the draw to the hotel. I wish they had said something when I called. I would have booked somewhere else.
I recently 4-29-13 went to the same area but your hotel would have cost a $100.00 more. It was too bad. I would have liked to have stayed at your hotel.
May 7, 2013
Rated 3.0 out of 5.0 by Tams not honoring confirmations
WAS my number one choice of hotel in Lititz, PA when i visit..but last visit after driving 7 hours,, was a nightmare.was there the week before made the reservation before i checked out for following week. when i arrived i had the confirmation of paying a certain amount when i get there to check in the manager there told me they were not gonna honor it and that the price went up 16.00 a night and i had reservation for 3 nights...i was not happy and wont go back to that hotel again..at the end of calling the main corporation they told me they were not suppose to change my rate and they called Lititz and i did get it for what i booked it at..they changed my rate after i left hotel and the main corp saw that and said they were wrong in doing that! very happy with the service i received with the corporation when i called but not happy with what the hotel in Lititz did after i have been going back there on all my visits...will no longer deal with the holiday inn express in Lititz.,pa
April 27, 2013
Rated 5.0 out of 5.0 by JMO12 Great place , Great Staff
Friendly staff , clean spacious room .Great breakfast !!
April 26, 2013
Rated 5.0 out of 5.0 by Hunter44426 Very Helpful Staff
Hotel staff was extremely helpful and understanding. We had booked 2 nights under prepaid terms, but we had a medical emergency on our second day. The staff refunded us our money for the second night even though the prepaid terms were restrictive. This is the kind of customer service that keeps companies in business. Thanks to the staff who worked on the morning of March 29, 2013.
April 6, 2013
Rated 5.0 out of 5.0 by MamaStew Overall Excellence
From the staff greeting upon arrival to my departure, my experience was that of a five star hotel property. My rooms were clean and comfortable. The staff was accommodating with any of our needs. The pool and hot tub were clean and available for use and the breakfast area was full of fresh items to eat along with being spotless. The hotel is located out of the hustle of a now popular shopping outlet area, but easily accessible. I would recommend this property to anyone traveling to the Lancaster area and would definitely stay here again!
March 24, 2013
Rated 5.0 out of 5.0 by Cheryl97 Friendly Place to Stay
Had a great experience at this hotel. Enjoyed the friendly nature of the staff!
March 24, 2013