Rated 4.4 out of 5 by 85
Rated 4.0 out of 5.0 by Queenie2 Concerned About the Room
I checked in with my sister and to our dismay my sister's room was full of STINK BUGS. At no time was my sister offered another room. Each I had to call and complain about the bugs. I discovered a crack in the window and that was where the bugs were coming from each day. That was not a good experience for her plus she was disable. No offer was made to reduce her daily bill. I wonder if anyone cared.
November 17, 2013
Rated 5.0 out of 5.0 by Peps1man Best place to stay for a night or a week.
I was in town from N.C. to visit family for the week and chose to stay at your hotel. As I have been staying in hotels more often now, I would definitely recommend this hotel. The staff was very friendly and efficient. I arrived in town a few hours early and they went ahead and let us check in. The beds were definitely more comfortable than the last five or six places I have stayed. I am very pleased with my stay and plan on making reservations in June when I come back for my nephews graduation. Also the continental breakfast had a good variety to choose from..
November 14, 2013
Rated 4.0 out of 5.0 by chippyOU If only, if only your breakfast arrangements were as good as the rest of the package
Everything about our stay was fine, except the breakfast service. You had a good crowd of people--perhaps even a full house--but breakfast service was slow and meant that people were standing in line. Staff didn't refill things at all or quickly enough while we were in the room. Never did get any bacon. Pancake machine was empty. etc. The breakfast crew really needs to perk up!
November 14, 2013
Rated 5.0 out of 5.0 by Nk07 Always great
We always stay in this hotel when visiting family in the area, at least once a year. We are always happy with our stay. The rooms are very clean and the beds are comfortable. We really like the selection of food at breakfast -- better than in most hotels. And the breakfast is free. The lounge is very comfortable and has plenty of seats for breakfast. The staff is always friendly. My only complaint is about the gym area, which is rather small. And it was not possible to adjust the temperature in the gym, so it was pretty uncomfortable.
November 6, 2013
Rated 4.0 out of 5.0 by willi43612 Great Hotel
Overall this was a great hotel if I was there on vacation. For business it was challenging. No work area in the room resulted in working on a couch and coffee table. The final result was a stiff back.
November 4, 2013
Rated 5.0 out of 5.0 by Dorothy824 Friendly staff and clean hotel
Staff was very friendly, rooms were clean, plenty of food at buffet...we would definitely stay here again!
November 3, 2013
Rated 5.0 out of 5.0 by F350 Great place, fantastic cleaning crew
Very nice especially with the parking garage. Staff is excellent and helpful. Cleaning crew goes above and beyond to make sure all needs are met, then exceeded.
October 30, 2013
Rated 4.0 out of 5.0 by lastmanstanding Good location
The hotel was located within 10 minutes of my appointment
October 25, 2013
Rated 3.0 out of 5.0 by Beth54 Uncomfortable bed and pillows
The hotel was very clean and the staff were very nice. Our room was adequate, but we were not happy with the mattress or the pillows. The bed was very hard and the pillows were way too soft.
October 2, 2013
Rated 4.0 out of 5.0 by Lola28 People at the reception area are excellent, very very polite
Great hotel to relax, people at the front desk are very helpful and very polite. They provided great information for us as where to find places to eat. Rooms are very clean. I will go back!!!
September 30, 2013
Rated 4.0 out of 5.0 by Germel46 Good service
The hotel seemed new and the staff was very helpful. A little out of the way but very comfortable.
September 30, 2013
Rated 5.0 out of 5.0 by Chita Great Stay
We enjoyed our stay at the Holiday Inn and our visit to the area.Everyone was very nice.
September 12, 2013
Rated 5.0 out of 5.0 by SJILN Great Experience
I don't usually write reviews, but I had such a great experience I wanted to share. We arrived early and asked if they were able to allow for an early check-in which they were able to do (go Housekeeping!). The woman who checked us in remembered we were part of a wedding group not only told us to enjoy the wedding on the way out, but also asked if we enjoyed ourselves the next day. The pool was clean and my kids had a great time. There were a lot of choices for breakfast. I could go on and on. I was really impressed when we realized we had forgotten something and called them about it. They customer service was awesome! And I will be staying again when I am in the area! Thanks so much!
September 11, 2013
Rated 5.0 out of 5.0 by Tigerx Nice poool & hot tub
A little on the high price side after all the "taxes" but an enjoyable stay none the less. Good people, good food.
September 11, 2013
Rated 5.0 out of 5.0 by Druan Great service,Great room and wonderful Staff also great breakfast
We had a great service.The staff was wonderful.I had a wedding and needed 2 safety pins for my dress and the staff at the desk was wonderful and housekeeper supervisor(female) was looking for me and they found 2 for me. Then after the wedding the girl at the desk ask us how the wedding was and was so nice. They all are so nice and helpful. The room and the hotel was very clean and beautiful.The breakfast was very good and also great food selection. I would recommend people to stay there. Keep up the great work and keep everything the same.I will return here when we come back to Lancaster. Thanks for the great memories !!!!
September 6, 2013
Rated 5.0 out of 5.0 by HeidiG133 Frequent Business Traveler
I stay at this hotel at least 4 times a year and have been doing this since 5 of 2008. Staff knows me by name and always makes me feel at home.
September 5, 2013
Rated 3.0 out of 5.0 by Mark816 Poor service
The check inn was slow. No recognition for platinum member. Would not try to make sure our two nights could be in same room because it was two reservations. Made us check out the check back in later the same day. Also charged us for an upgrade even though it was available and we were platinum. Yes we used a reward night but charging 20 bucks is a sham to do for a platinum member. It also took three calls to a manager to make it happened.
September 4, 2013
Rated 5.0 out of 5.0 by Postalwarrior Nice place
We had a wonderful time at this Holiday Inn. We travel cross country and this is one of the finer Holiday Inn Expresses.
September 2, 2013
Rated 4.0 out of 5.0 by NJDolphin Good Hotel
The hotel is clean and comfortable. My only complaint is that, it took a long time to get there from downtown Lancaster. So we moved to another Holiday Inn property.
If you stay in the north of the town, definitely consider it.
August 31, 2013
Rated 4.0 out of 5.0 by RtLt4 Comfortable bed & friendly staff
Great place to stay. Close to shops, eatery's and interstate. Had a little trouble with internet service though at morning and evening.
August 31, 2013
Rated 5.0 out of 5.0 by Wildzapper7 Good
Nice and clean with great staff. I loved the rewards members only lounge! Great idea!!
August 26, 2013
Rated 5.0 out of 5.0 by Hally1 Nice Stay
Nice property. Clean. All employees very helpful and cordial
August 23, 2013
Rated 5.0 out of 5.0 by flyfast Great stay, great service, very relaxing
Staff was very friendly and helpful. Room was clean and comfortable. We relaxed in the pool and hot tub. Great location.
August 21, 2013
Rated 4.0 out of 5.0 by RM1971 clean & convenient
We were here for 2 weeks to be close to the medical facility where my daughter needed to be daily during that time. The first week was terrific. The second week was apparently much busier which made for lots of noise.
Fortunately the staff was accommodating by leting us change rooms late a night. Although it didn't completely solve the noise of some local bars and guests.
August 19, 2013
Rated 5.0 out of 5.0 by smoothpimp29 Excellent Location, Friendly Staff
Always get excellent service when staying here. Staff is very helpful and friendly. Will definatly stay here again when I am in town.
August 18, 2013
Rated 5.0 out of 5.0 by KathyM54 Lucky find - ideal location!
We had to make an unexpected trip to Lititz for the sudden death of a very close friend. I found this hotel online. It couldn't have been a better location (near the family, and the funeral home and church both very close by). The cost was very affordable; the hotel accommodated both the smoking room for myself & husband and the non-smoking room for our adult daughter who was with us. I used the pool, which was very clean and my daughter used the hot tub. The room was very large, comfortable and clean; all of us raved about the beds. The hot breakfast was great - I really enjoyed all the choices, including the yogurt and fruit and milk. The pancake maker is ingenious! We drove for 7 hours from Boston last Monday and were exhausted when we got to the hotel at 4:00 pm. The front desk clerk was great, we even had little 'welcome' bags with water, Wilbur Buds and a granola bar. We had to be at the wake by 6:30 pm so we didn't have much 'down time there'. I really like that the USA Today was delivered right to my door, a lot of place don't do that anymore. And the Wifi was free and worked perfectly!. The front desk staff were always helpful. We managed about 2 hours of sightseeing in downtown Lititz on Tuesday afternoon and then back to Boston at 9:00 am on Wednesday.
Just a great property overall and we will definitely plan on coming back. Thank you for all your hospitality during a very stressful, tense time for us.
August 18, 2013
Rated 5.0 out of 5.0 by Hudson4 centrally located oasis in Pennsylvania Dutch Country
We chose Lititz as a hub for travel to Lancaster, Gettysburg, Hershey and Reading. Holiday Inn Express was close to Lititz shopping and dining. Lititz is a wonderfully walkable town for families. It was nice to "come home" after a day's excursions. The Holiday Inn Express was clean, neat and welcoming. Relaxing breakfast room with great assortment of food. We will stay here whenever we are in town. Great overall value.
August 16, 2013
Rated 5.0 out of 5.0 by Irish777 Clean,comfortable,excellent staff
Rooms were clean and comfortable. Staff very helpful. Breakfast was somewhat lacking.
August 16, 2013
Rated 5.0 out of 5.0 by Darryn50 Excellent place to stay
My family needed a place to stay while traveling. We booked very late but were very impressed by the help of the staff. We enjoyed our 2 night stay very much and did not realize just how much there is to do in the local area. A really great stay. Thank you.
August 14, 2013
Rated 5.0 out of 5.0 by JR525 Perfect Airport Rest Stop
Great hotel near Lancaster Airport. Staff was perfect. The morning staff accommodated our business need for a slightly early breakfast opening prior to the advertised 0630. Thanks.
August 10, 2013