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Rated 4.4 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Worth the stay Enjoyed my recent stay at the Holiday Inn. Nice breakfast that opened at 6:00am. Comfy beds, clean hotel and rooms, good location convenient to everything we needed. Would definitely stay here again. July 3, 2014
Rated 5.0 out of 5.0 by Great time My only problem was with the air conditioner...since it did not have a fan on switch it would be either warm and stuffy or cool and comfy. The air just would not move in between cycles. Everything else was wonderful. The staff is wonderful and friendly. July 3, 2014
Rated 4.0 out of 5.0 by Ron2good The only bad experience I had was my keycard would not allow me acces to the building from the outside. Everything else was ok. July 2, 2014
Rated 5.0 out of 5.0 by Visit to elderly relative We had extended our stay after dropping off my grandchildren, daughter in law at the airport. This hotel is very pet friendly and we had our cocker spaniel with us. This is a convenient location to a great area for activities and history. There are ample areas to walk our dog who also enjoyed the stay. All the staff are very friendly and helpful and the breakfast is definitely above average with an excellent variety and superb quality. We have stayed here before and this will always be our first choice when we visit this area. July 2, 2014
Rated 5.0 out of 5.0 by Wonderful stay We needed a place to stay to go to the Celtic Faire at the Pa Ren Faire site and the Holiday Inn Express was wonderful. The staff was friendly and very helpful. The in room refrigerator and microwave came in handy. My only complaint is that there are no closets in the room. otherwise, a wonderful stay July 2, 2014
Rated 5.0 out of 5.0 by Will be back First time staying at this hotel. Will be back again. The price was comparable to other hotels in the area. The hotel was very clean and modern. The room was comfortable. I never sleep well in hotels but I did appreciate the extra pillows. The indoor pool was well maintained. There were a variety of foods to choose from for breakfast and the staff kept it well supplied. The staff at the front desk were friendly and welcoming. Checking in and out was quick and simple. The close proximity to stores, restaurants and the PA Renaissance Faire make this hotel a good choice. July 2, 2014
Rated 5.0 out of 5.0 by Great place to stay. We have been to this particular Holiday Inn Express several times and have recommended it to others. We will return. July 1, 2014
Rated 5.0 out of 5.0 by Great Hotel I travel to the Lancaster area frequently because my family lives there. The Holiday Inn Express is our first choice hotel. It must be popular, as sometimes, it's full. June 24, 2014
Rated 5.0 out of 5.0 by Joanne, the desk We arrived at the hotel early and knew check in time was 3:00. We had 2 girls with us who were anxious to get in the pool. My husband asked Joanne if there was anyway they could use the pool while we waited for a room. She immediately gave him a key to the pool and said your room would be ready very soon. In 30-45 minutes Joanne came into the pool area with a key to our room. You are very fortunate to have a desk clerk with the personality Joanne has. June 23, 2014
Rated 5.0 out of 5.0 by Staff helpful Staff is very helpful. Good location, easy to get where you are going from here. Lots nearby for food and necessities. I would def stay here again. June 19, 2014
Rated 4.0 out of 5.0 by Well worth the money The service and the room was excellent. Just don't stay here if there are girl softball teams also there. The rooms are not adequately sound resistant. You can hear all the RUNNING and yelling. It sounded like a bass drum on the ceiling. The room, however, was pleasing and the service was excellent and friendly. June 17, 2014
Rated 4.0 out of 5.0 by Clean, well maintained hotel Stayed here for two nights recently while doing the Lancaster area. The hotel and room were very clean and well maintained, the staff friendly and courteous. Bedding was average, the rollaway not so good. The pool and hot tub were wonderful, our granddaughter absolutely loved the pool. Plenty of towels in pool area, albeit small ones. The room itself was typical size with a micro, fridge which I always like having even if it doesn't always get used. I like the option especially when travelling with a little one. I did find it odd however that there was no closet in the room. Not a big deal for us as we were only there for two nights and hadn't brought any dressy clothes but someone who has may find it an issue. I found it helpful that they have menus for local restaurants down in the lobby. Both nights, our granddaughter was so tired, we ordered in rather than take a cranky toddler out to eat. Loved that they did this. I would definitely stay here again and recommend this hotel. June 14, 2014
Rated 5.0 out of 5.0 by Great Staff, Good Location Everything about this hotel was really nice. I would have preferred better quality food at the breakfast but it was ok. I would stay here again! June 8, 2014
Rated 5.0 out of 5.0 by Great for price Easy and comfortable place to stay for visit to Lancaster County. The staff was lovely. June 5, 2014
Rated 4.0 out of 5.0 by would stay here again Had some internet access problems in business center and able to hear noise outside of room. But that's normal it seems for H. Inn. Would definitely stay here again if visiting Lancaster area. Easy access to main roadway, good access to local restaurants (especially La Piazza). Very happy with this hotel overall. June 2, 2014
Rated 5.0 out of 5.0 by Bike Ride We came in with a large group from the "muddy Angels" bike ride - I felt that the staff handled our large group really well and were very kind to us. June 2, 2014
Rated 1.0 out of 5.0 by Disappointed Family arrived about 9:45 PM after a long day at a sporting event. Upon check-in, we were told the pool was closing at 10 PM. Kids were looking forward to enjoying & relaxing in the pool. Security guard made it a point to express why the pool was closing at 10 PM. The reasons expressed were the rooms by the pool required quiet, no lifeguard, insurance, etc... My answer was that you just want the pool closed & not accommodate guests. My wife took my daughter to the pool for the brief 15 minutes. I checked on them at 10 PM. The same security guard was arguing with another hotel guest about the closing time. He was very abrupt. On our elevator ride, there was another family that just got kicked from the pool. Their little girl was upset because the security guard yelled at her for using a floating device. This is not how you handle hotel guests. After coming back to the hotel lobby, the same security guard was standing at the entrance to the sitting area with his hands folded providing an uncomfortable feeling. I asked the front desk if we could eat our pizza delivery in the lobby which we did. A hotel pool & lobby area is suppose to be a relaxing & enjoyable experience especially for the kids. This was the not case. We stay at many hotels during the year without this type of experience. Air conditioner was noisy & curtains didn't close so outside lights made it hard to fall sleep & created an early wakeup. May 22, 2014
Rated 5.0 out of 5.0 by Great location, room and service! What a great place to stay! My husband and I, along with another couple were in town to see the story of Moses at the Sight & Sound Theatre. Our room was very nice, clean and felt inviting. The staff was great also, especially the lady in the dining room...she worked very hard to keep up with the demand after a bus load of patrons just ravished the breakfast bar. The hotel is close to many attractions, yet far enough away that we were not right in the middle of everything. We will definitely be back. April 29, 2014
Rated 4.0 out of 5.0 by Great Staff The staff was excelent from ease of check in to extra towels in the pool, they were always happy to make your stay enjoyable. Breakfast area was clean and food selection was good. April 21, 2014
Rated 5.0 out of 5.0 by Staff made the experience excellent! Natalie, the manager, handled some special requests prior to my stay and she was THE BEST! Very caring and thoughtful and really followed through! THANK YOU NATALIE!!! The room was a little on the small side but all the furnishings were new, so that made up for the size. The bed was very comfortable but the walls are quite thin, which is why I rated sleep quality "average". (I could hear the person in the next room snoring!) The "treats" upon check-in for priority club members is a nice touch! March 13, 2014
Rated 4.0 out of 5.0 by Construction Zone We have been staying at this property for years. I have always rated everything as 5 star excellence. The staff as usual was exceptional. They are friendly and ready to assist in all factors. My disappointment this trip was that we were staying in a construction zone. I understand with the weather issues that completion of the remodel project was delayed. I believe that I should have been told in advance that there was in door remodeling going on. During the day workers were in and out of rooms on our floor and they were playing loud music that could be heard in the halls. For these reasons I rated the "value" and "able to relax" as poor. I'm sure that the hotel will be lovely and we will continue to stay here. March 8, 2014
Rated 5.0 out of 5.0 by Great Value & Super Staff We were in town for the Field Hockey NIT's at the "Nook". Not realizing how crazy that entire weekend would be, I only booked a room for Friday night and not Saturday. Even though all hotel rooms were booked for miles around, the staff there worked it out so we could stay the additional night and it was Greatly Appreciated ! The room was spacious, clean and comfortable and the people couldn't have been nicer. February 26, 2014
Rated 5.0 out of 5.0 by great breakfast, nice room Had a great Christmas visit with family. Appreciate the cleanliness of the room and friendliness of the staff. January 5, 2014
Rated 2.0 out of 5.0 by good location, dated hotel The only thing that was great was the location. The hotel looks quite new from the outside, but has very dated room decor. The bed was soft in the middle and uncomfortable. The room had not been cleaned very well prior to our arrival. We found an open soda can in the refrigerator and a used cotton swab next to one of the lamps. The breakfast was standard holiday inn express breakfast. The staff were not so friendly. I would recommend a nearby holiday inn express, not this one. January 3, 2014
Rated 5.0 out of 5.0 by Great Getaway Night In Jacuzzi Room My wife and I had a nice getaway night and stayed in one of the Jacuzzi rooms. The location, the room, and the staff were all great and we really enjoyed relaxing in the jacuzzi tub! January 1, 2014
Rated 5.0 out of 5.0 by Consistently Pleasant Experience We have been using your hotel since it was built and have enjoyed the consistent service and warm atmosphere. Staff has always been helpful when needed. Prices remain very modest and affordable. We'll be back again! December 31, 2013
Rated 5.0 out of 5.0 by great service. nice motel Had a very pleasant stay. Want to thank you. Very nice location and the town is fun to visit. December 31, 2013
Rated 5.0 out of 5.0 by Quiet & warm Xmas visit with family coming from Florida. Could not have been more pleased. Breakfast was good as well. December 20, 2013
Rated 5.0 out of 5.0 by Enjoyable stay Our room was very spacious and well-kept. The service was very good. The location is very nice and the drive down to Lancaster is a 20 minutes enjoyable ride. The countryside is absolutely beautiful. November 19, 2013
Rated 4.0 out of 5.0 by Concerned About the Room I checked in with my sister and to our dismay my sister's room was full of STINK BUGS. At no time was my sister offered another room. Each I had to call and complain about the bugs. I discovered a crack in the window and that was where the bugs were coming from each day. That was not a good experience for her plus she was disable. No offer was made to reduce her daily bill. I wonder if anyone cared. November 17, 2013
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