Rated 4.3 out of 5 by 78
Rated 5.0 out of 5.0 by Lar1019 A good stay
The front desk staff was very friendly and helpful. The breakfast (as far as free breakfasts go) was really good. The room was fine....clean and with the amenities promised.
August 2, 2013
Rated 5.0 out of 5.0 by DanPP Great overall experience
My wife and I spent one night at your facility. We are glad we were able to get a booking at your hotel. Starting from the receptionist who checked us in to the person who checked us out, everything was done very professionally with the guest in mind. Every staff member we happened to meet (cleaning staff, breakfast staff etc. were very welcoming.
The location was also convenient for us to get back on the highway (95 etc.).
The room was very clean. The breakfast had enough variety. We were even allowed to sit in the breakfast room with some company later that morning. The bed was not a designer bed, but it served the purpose of helping us to rest well. One minor item, the soap could have been a wee bit larger.
Thank you for a great experience.
All in all it was quite an enjoyable experience
August 1, 2013
Rated 5.0 out of 5.0 by Lin55 Great over night Getaway
We stayed over for only one night got there late and left early. Are room was very clean and comfortable, with everything we needed. The staff at the front desk were excellent and helped us find a wonderful very delicious resteraunt . Breakfast was way more than we thought it would be.
July 29, 2013
Rated 2.0 out of 5.0 by AMFIOGStarr Damp room
Upon arrival, the room felt damp. I should have asked for another room but did not want to go through the hassle. I figured the A/C would clear up the problem. Eventually, over night, the dampness seemed to go away as long as we kept the A/C on cool- and it got too cold. When the A/C was off, the room felt moist. The carpet near the bathroom felt wet damp.
Can anyone design an A/C that is quiet? Also, the air quality was poor. Maybe the A/C was not removing the moisture from the hot days' air, or the water was pooling in it.
I won't be back to this one.
July 29, 2013
Rated 4.0 out of 5.0 by Arnold117 missing bed linen
The Pull out bed did not have sheets or pillow cases in the storage bag; just the pillows and mattress pad, had to go desk for sheets and at first we were told they were out. Also ordered extra towels, We were registered with 4 guest but had only 3 bath towels.
July 17, 2013
Rated 5.0 out of 5.0 by Fordrus What a great stay!
I stayed here with my family and we had such a great experience. The staff was wonderful. I would recomend this hotel to anyone staying in the Lancaster area. When you do stay make sure you check out Wilbur Chocolate.
July 15, 2013
Rated 5.0 out of 5.0 by IowaMom55 Well worth the money!
When I booked this hotel, my husband complained it was too expensive. After eating breakfast the next morning, he was so impressed, he commented that the breakfast alone was worth $40 and insisted we stay at Holiday Inn Express again the next night. In fact we stayed at other Holiday Inn Express hotels in West Virginia and Indiana because of the wonderful experience we had staying at this one in Lititz, Pennsylvania. Thank you!
July 12, 2013
Rated 4.0 out of 5.0 by Rndy Holiday stay
We stayed here over the Fourth of July. Room was clean and quiet, the ac worked great and was not too loud. The front desk staff was friendly and offered suggestions about the area. Breakfast the first morning was ok, the second morning there seemed to be more families with children, less tables were available the more noise. This was not the hotels fault . Lots of attractions nearby.
July 10, 2013
Rated 5.0 out of 5.0 by jenniferH Fantastic Stay!
I could not have been happier. Excellent customer service, fantastic breakfast options and a peaceful, enjoyable stay :)
They would bend over backwards to accommodate any need that you may have. You were always welcomed with a hello and good bye have a great day when you left!
July 10, 2013
Rated 5.0 out of 5.0 by HummingBird308 Great Staff and comfortable accommodations.
I would recommend this hotel because of the staff and service. We were very comfortable here and would definitely stay here again.
If I could make a suggestion, though, it would be to keep the business center stocked with computer paper and pens for the guests to use if need be. Other than that everything was wonderful!
July 9, 2013
Rated 3.0 out of 5.0 No Comment
Staff was great. Hotel was average. Stop pressuring me to type more because I do not wish to.
July 3, 2013
Rated 5.0 out of 5.0 by Carl66 1st visit to Lanacaster county
Spent 4 nights in the area and was very pleased with accommodations. Check in process was simple, room was clean and bed comfortable. Breakfast was delicious every morning and it was the 1st HIE that has offered pancakes along with the other normal choices. Location is convenient for easy access to surrounding area. The staff provided a list of local restaurants in Lititz that was helpful and I would recommend they add The Tomato Pie Cafe to that list as it was phenomenal.
July 3, 2013
Rated 2.0 out of 5.0 by youhavetobekiddingme Office Chair deplorable
The office chair would not keep the air in the chamber and was way to low to use it with the office desk. I am sure the chair has been broken for a long time and no one has bothered to replace it.
June 25, 2013
Rated 5.0 out of 5.0 by FR2380 clean, comfortable, friendly
We had a great experience, the rooms were kept clean and comfortable. the service was friendly and welcoming. \it was not our first visit and will not be our last
June 9, 2013
Rated 5.0 out of 5.0 by Inspktr Very Friendly and helpful staff
Wonderfull visit, clean as well as extremely helpful staff at front desk. thank you!
June 7, 2013
Rated 4.0 out of 5.0 by JanMex Noisy room changed for a Quiet one.
I was in a musty and noisy room - #202, I think. The stairs abutted one of the walls and footsteps resounded in the room and, in some cases, could be felt! I could hear the ice machine loud and clear. And wild children ran up and down the stairs and the hallway.
After an hour of hoping things would calm down so I could sleep, I called the front desk to ask for a change of rooms. They were super! The new room - maybe #323? - was clean and very quiet. I had a super stay! Great staff!
Maybe room #202 could become a staff room?
May 29, 2013
Rated 5.0 out of 5.0 by jack17 pleasant stay
Staff was great, being pleasant and helpful in recommendations. This is a nice location, away from the busy and close to several attractions of interest
May 29, 2013
Rated 4.0 out of 5.0 by lastmanstanding good location
the hotel was located in a center location in the center of Lancaster county
May 27, 2013
Rated 1.0 out of 5.0 by Fritzsfriend Room needs tender loving care!
A-C was loud and did not cool room. We wanted a cool room to sleep in DID NOT HAPPEN. The shower would drain in at least an hour or so it seems. There appeared to be a lack of staff during breakfast period. I have been to various HIE and there was always someone at the breakfast to take care of problems, not here. I went to the front desk to ask for the juice machine to be filled but it was stated to use one of the other selections if I wanted juice. When it came time to leave there was no one around for at least four minutes. This facility could be a nice place to stay but the staff of lack of staff should be a concern to management.
May 12, 2013
Rated 3.0 out of 5.0 by CASPhilly Reservation # 67537096 (Prioity Club Member): Electricity
Morning Front desk: We had no electricity in the bathroom in the morning, and didn't want to take showers in the dark. When we checked out we told the front desk, and she looked blankly at us and said, "Yes?" We repeated it and she had no response. Finally she asked if we were looking for a discount, and we told her not to bother. Rude!
Other than that, I would rate the Lititz location a solid "B" compared to other Holiday Inns we have stayed at over the last 25+ years. The evening Front Desk (Joanne), and the house keeping staff were very customer friendly.
May 10, 2013
Rated 4.0 out of 5.0 by Marie55 comfortable room
It was ok this time. However the hot tub was not working and that was the draw to the hotel. I wish they had said something when I called. I would have booked somewhere else.
I recently 4-29-13 went to the same area but your hotel would have cost a $100.00 more. It was too bad. I would have liked to have stayed at your hotel.
May 7, 2013
Rated 3.0 out of 5.0 by Tams not honoring confirmations
WAS my number one choice of hotel in Lititz, PA when i visit..but last visit after driving 7 hours,, was a nightmare.was there the week before made the reservation before i checked out for following week. when i arrived i had the confirmation of paying a certain amount when i get there to check in the manager there told me they were not gonna honor it and that the price went up 16.00 a night and i had reservation for 3 nights...i was not happy and wont go back to that hotel again..at the end of calling the main corporation they told me they were not suppose to change my rate and they called Lititz and i did get it for what i booked it at..they changed my rate after i left hotel and the main corp saw that and said they were wrong in doing that! very happy with the service i received with the corporation when i called but not happy with what the hotel in Lititz did after i have been going back there on all my visits...will no longer deal with the holiday inn express in Lititz.,pa
April 27, 2013
Rated 5.0 out of 5.0 by JMO12 Great place , Great Staff
Friendly staff , clean spacious room .Great breakfast !!
April 26, 2013
Rated 5.0 out of 5.0 by Hunter44426 Very Helpful Staff
Hotel staff was extremely helpful and understanding. We had booked 2 nights under prepaid terms, but we had a medical emergency on our second day. The staff refunded us our money for the second night even though the prepaid terms were restrictive. This is the kind of customer service that keeps companies in business. Thanks to the staff who worked on the morning of March 29, 2013.
April 6, 2013
Rated 5.0 out of 5.0 by MamaStew Overall Excellence
From the staff greeting upon arrival to my departure, my experience was that of a five star hotel property. My rooms were clean and comfortable. The staff was accommodating with any of our needs. The pool and hot tub were clean and available for use and the breakfast area was full of fresh items to eat along with being spotless. The hotel is located out of the hustle of a now popular shopping outlet area, but easily accessible. I would recommend this property to anyone traveling to the Lancaster area and would definitely stay here again!
March 24, 2013
Rated 5.0 out of 5.0 by Cheryl97 Friendly Place to Stay
Had a great experience at this hotel. Enjoyed the friendly nature of the staff!
March 24, 2013
Rated 2.0 out of 5.0 by MrChristopher Late Checkout = NO!
As a Priority Club member I often need to take advantage of a late checkout. Having stayed at this location over a dozen times, I'm very accustomed to what they can and cannot provide. On this trip, I was told by the night time desk clerk that a late checkout would not be possible. Why? Because of the scheduling and/or availability of the housekeeping staff. Very disappointed! The morning clerk, however, granted me an extra hour and for that I was grateful.
What is the story, HI Express, behind the late checkout? You actively promote this as a feature of your program, yet several times I been denied the feature at various locations due to housekeeping staff availability or scheduling! Is this the call of the "franchisee" or "franchisor"?
PS Bed linens were really wrinkled!
March 21, 2013
Rated 5.0 out of 5.0 by msbear1959 weather
Great staff, clean,stayed due to possible snow/icy roads
February 6, 2013
Rated 3.0 out of 5.0 by Baloney1942 Breakfast
I stay at a lot of Holiday Inn Express hotels and the breakfast at your location is at the bottom of the list:
Your bacon is terrible, undercooked and greasy.
Your biskuts are as hard as rocks complicated by the fact that you do not serve susage gravy.
Your eggs were cold
Please get your act together so that I do not have to stay elswhere.
January 28, 2013
Rated 5.0 out of 5.0 by JonandRoni Great stay
The stay and the staff were wonderful! The staff made a point of calling us by name! Breakfast was hot and fresh. Had a little trouble with wireless connections, but it turned out being an issue with the service provider.
January 7, 2013