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Rated 4.6 out of 5 by 181 reviewers.
Rated 5.0 out of 5.0 by Excellent Location, Friendly Staff Always get excellent service when staying here. Staff is very helpful and friendly. Will definatly stay here again when I am in town. August 18, 2013
Rated 5.0 out of 5.0 by Lucky find - ideal location! We had to make an unexpected trip to Lititz for the sudden death of a very close friend. I found this hotel online. It couldn't have been a better location (near the family, and the funeral home and church both very close by). The cost was very affordable; the hotel accommodated both the smoking room for myself & husband and the non-smoking room for our adult daughter who was with us. I used the pool, which was very clean and my daughter used the hot tub. The room was very large, comfortable and clean; all of us raved about the beds. The hot breakfast was great - I really enjoyed all the choices, including the yogurt and fruit and milk. The pancake maker is ingenious! We drove for 7 hours from Boston last Monday and were exhausted when we got to the hotel at 4:00 pm. The front desk clerk was great, we even had little 'welcome' bags with water, Wilbur Buds and a granola bar. We had to be at the wake by 6:30 pm so we didn't have much 'down time there'. I really like that the USA Today was delivered right to my door, a lot of place don't do that anymore. And the Wifi was free and worked perfectly!. The front desk staff were always helpful. We managed about 2 hours of sightseeing in downtown Lititz on Tuesday afternoon and then back to Boston at 9:00 am on Wednesday. Just a great property overall and we will definitely plan on coming back. Thank you for all your hospitality during a very stressful, tense time for us. August 18, 2013
Rated 5.0 out of 5.0 by centrally located oasis in Pennsylvania Dutch Country We chose Lititz as a hub for travel to Lancaster, Gettysburg, Hershey and Reading. Holiday Inn Express was close to Lititz shopping and dining. Lititz is a wonderfully walkable town for families. It was nice to "come home" after a day's excursions. The Holiday Inn Express was clean, neat and welcoming. Relaxing breakfast room with great assortment of food. We will stay here whenever we are in town. Great overall value. August 16, 2013
Rated 5.0 out of 5.0 by Clean,comfortable,excellent staff Rooms were clean and comfortable. Staff very helpful. Breakfast was somewhat lacking. August 16, 2013
Rated 5.0 out of 5.0 by Excellent place to stay My family needed a place to stay while traveling. We booked very late but were very impressed by the help of the staff. We enjoyed our 2 night stay very much and did not realize just how much there is to do in the local area. A really great stay. Thank you. August 14, 2013
Rated 5.0 out of 5.0 by Perfect Airport Rest Stop Great hotel near Lancaster Airport. Staff was perfect. The morning staff accommodated our business need for a slightly early breakfast opening prior to the advertised 0630. Thanks. August 10, 2013
Rated 5.0 out of 5.0 by Staff goes beyond to help out. Our room was neat and well cleaned. I couldn't have asked for a better place. We stayed here because it was between Lancaster where we were planning to visit and a campground in nearby Stevens where my son and family were staying. After I checked out and left the hotel I noticed that I was missing my sweater. I called back to the front desk to ask if it had been found, ( I thought I dropped it in the parking lot on the way out to the car#. I was told that nothing had been logged into the lost and found but they would go out later and check the parking lot. Well the next day I received a phone call, the sweater had been found #in the room) and they would send it to me. I received my sweater in 3 days. They are the best. I would stay there again if I am in the area. August 9, 2013
Rated 5.0 out of 5.0 by The perfect place to stay for the perfect vacation! Everything, from the staff, to the accommodations, to the breakfast, is way above average. I would strongly recommend staying here when visiting the Lancaster area. Another attribute of this hotel is their pet friendly policy. Our dog felt right at home there. August 9, 2013
Rated 5.0 out of 5.0 by pleasant,friendly and helpful staff While driving to the hotel location we noticed the check in time, the reason we were planning on arriving earlier than checkin was to prepare for a wedding rehersal that was taking place a half hour aware . There was no way we could check in at checkin time, shower dress and make rehersal. After all there were three girls in our party! I called and explained our circumstance the young lady who answeared the phone said " just hold on a minute, please" Hmmmm I thought here we go. Soon after she returned to the line and said no problem, we are booked but will get on your room right away, it will be ready when you arrive, with a happy voice! IMPRESSED. Then that night I awoke with a high fever, the girls were sleeping and I couldn't make it downstairs, I called the front desk to see if someone could bring me tylenol up and in no time the young man tapped at the door (so as not to awake the girls) with tylenol and wouldn't accept any money either. IMPRESSED! Then to the wedding checkout time was to early again to dress and arrive and I was exhausted from no sleep the night before again, they extended our checkout! IMPRESSED! The staff at the front desk were professional, friendly and exceptional and the housekeeping staff friendly. We enjoyed our stay and had no complaints! August 8, 2013
Rated 5.0 out of 5.0 by Very good hotel in a great location Rooms, pool and breakfast are all clean and fine and offer variety. Location is very good as well. Nice place to stay and I will return to this one. August 8, 2013
Rated 5.0 out of 5.0 by I Would Definitely Go Back We stayed in this hotel for four nights while visiting in the area. It was one of the most enjoyable Holiday Inn experiences that we have had. Our room was clean and comfortable, as well as conveniently located. The facility has a bright and cheery atmosphere that is greatly enhanced by the warmth of the staff. In particular, a woman named Bobbi provided us with exceptional service. After efficiently checking us into the hotel, she pleasantly provided us with directions and helpful suggestions concerning things to do and see in the area. During our stay we experienced some minor problems which Bobbi always addressed promptly and efficiently always expressing what appeared to be genuine empathy. She took great pains to make certain that we were completely satisfied. Our stay at the hotel greatly contributed to our overall enjoyment of our visit to the Lititz area. We will have occasion to return to the area to visit our son who is based there as a Christian missionary. As a result of Bobbi's efforts and our overall experience we will definitely return to this hotel. August 7, 2013
Rated 1.0 out of 5.0 by DO NOT STAY AT THIS OVER PRICED HOTEL!!!!!!! This hotel is over priced, paper thin walls, & the AC could not keep the room cold when the weather out side was 70 degrees!!!!! One the worse Holiday Inn Express I ever stayed in!!!! August 6, 2013
Rated 5.0 out of 5.0 by Wonderful hotel Our family enjoyed staying at Holliday Inn Express in Lititz. We forgot to bring directions how to get from Hershey park to this hotel. Thankfully, front desk was very helpful with directions and check in procedure later after 10 pm. The room was very clean and spacious for our large family. Breakfast had wide variety of yummy choices that exceeded our expectations. Our family enjoyed swimming in the pool and soaking in a hot tub. We felt pampered and happy after our stay in this hotel. We highly recommend it to others. August 5, 2013
Rated 5.0 out of 5.0 by A good stay The front desk staff was very friendly and helpful. The breakfast (as far as free breakfasts go) was really good. The room was fine....clean and with the amenities promised. August 2, 2013
Rated 5.0 out of 5.0 by Great overall experience My wife and I spent one night at your facility. We are glad we were able to get a booking at your hotel. Starting from the receptionist who checked us in to the person who checked us out, everything was done very professionally with the guest in mind. Every staff member we happened to meet (cleaning staff, breakfast staff etc. were very welcoming. The location was also convenient for us to get back on the highway (95 etc.). The room was very clean. The breakfast had enough variety. We were even allowed to sit in the breakfast room with some company later that morning. The bed was not a designer bed, but it served the purpose of helping us to rest well. One minor item, the soap could have been a wee bit larger. Thank you for a great experience. All in all it was quite an enjoyable experience August 1, 2013
Rated 5.0 out of 5.0 by Great over night Getaway We stayed over for only one night got there late and left early. Are room was very clean and comfortable, with everything we needed. The staff at the front desk were excellent and helped us find a wonderful very delicious resteraunt . Breakfast was way more than we thought it would be. July 29, 2013
Rated 2.0 out of 5.0 by Damp room Upon arrival, the room felt damp. I should have asked for another room but did not want to go through the hassle. I figured the A/C would clear up the problem. Eventually, over night, the dampness seemed to go away as long as we kept the A/C on cool- and it got too cold. When the A/C was off, the room felt moist. The carpet near the bathroom felt wet damp. Can anyone design an A/C that is quiet? Also, the air quality was poor. Maybe the A/C was not removing the moisture from the hot days' air, or the water was pooling in it. I won't be back to this one. July 29, 2013
Rated 4.0 out of 5.0 by missing bed linen The Pull out bed did not have sheets or pillow cases in the storage bag; just the pillows and mattress pad, had to go desk for sheets and at first we were told they were out. Also ordered extra towels, We were registered with 4 guest but had only 3 bath towels. July 17, 2013
Rated 5.0 out of 5.0 by What a great stay! I stayed here with my family and we had such a great experience. The staff was wonderful. I would recomend this hotel to anyone staying in the Lancaster area. When you do stay make sure you check out Wilbur Chocolate. July 15, 2013
Rated 5.0 out of 5.0 by Well worth the money! When I booked this hotel, my husband complained it was too expensive. After eating breakfast the next morning, he was so impressed, he commented that the breakfast alone was worth $40 and insisted we stay at Holiday Inn Express again the next night. In fact we stayed at other Holiday Inn Express hotels in West Virginia and Indiana because of the wonderful experience we had staying at this one in Lititz, Pennsylvania. Thank you! July 12, 2013
Rated 4.0 out of 5.0 by Holiday stay We stayed here over the Fourth of July. Room was clean and quiet, the ac worked great and was not too loud. The front desk staff was friendly and offered suggestions about the area. Breakfast the first morning was ok, the second morning there seemed to be more families with children, less tables were available the more noise. This was not the hotels fault . Lots of attractions nearby. July 10, 2013
Rated 5.0 out of 5.0 by Fantastic Stay! I could not have been happier. Excellent customer service, fantastic breakfast options and a peaceful, enjoyable stay :) They would bend over backwards to accommodate any need that you may have. You were always welcomed with a hello and good bye have a great day when you left! July 10, 2013
Rated 5.0 out of 5.0 by Great Staff and comfortable accommodations. I would recommend this hotel because of the staff and service. We were very comfortable here and would definitely stay here again. If I could make a suggestion, though, it would be to keep the business center stocked with computer paper and pens for the guests to use if need be. Other than that everything was wonderful! July 9, 2013
Rated 3.0 out of 5.0 No Comment Staff was great. Hotel was average. Stop pressuring me to type more because I do not wish to. July 3, 2013
Rated 5.0 out of 5.0 by 1st visit to Lanacaster county Spent 4 nights in the area and was very pleased with accommodations. Check in process was simple, room was clean and bed comfortable. Breakfast was delicious every morning and it was the 1st HIE that has offered pancakes along with the other normal choices. Location is convenient for easy access to surrounding area. The staff provided a list of local restaurants in Lititz that was helpful and I would recommend they add The Tomato Pie Cafe to that list as it was phenomenal. July 3, 2013
Rated 2.0 out of 5.0 by Office Chair deplorable The office chair would not keep the air in the chamber and was way to low to use it with the office desk. I am sure the chair has been broken for a long time and no one has bothered to replace it. June 25, 2013
Rated 5.0 out of 5.0 by clean, comfortable, friendly We had a great experience, the rooms were kept clean and comfortable. the service was friendly and welcoming. \it was not our first visit and will not be our last June 9, 2013
Rated 5.0 out of 5.0 by Very Friendly and helpful staff Wonderfull visit, clean as well as extremely helpful staff at front desk. thank you! June 7, 2013
Rated 4.0 out of 5.0 by Noisy room changed for a Quiet one. I was in a musty and noisy room - #202, I think. The stairs abutted one of the walls and footsteps resounded in the room and, in some cases, could be felt! I could hear the ice machine loud and clear. And wild children ran up and down the stairs and the hallway. After an hour of hoping things would calm down so I could sleep, I called the front desk to ask for a change of rooms. They were super! The new room - maybe #323? - was clean and very quiet. I had a super stay! Great staff! Maybe room #202 could become a staff room? Thanks. May 29, 2013
Rated 5.0 out of 5.0 by pleasant stay Staff was great, being pleasant and helpful in recommendations. This is a nice location, away from the busy and close to several attractions of interest May 29, 2013
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