Rated 5.0 out of 5.0 by PaulTW Friendly and helpful staff
The staff was both friendly and helpful. Breakfast was good and this property is easy to find and easy to get on and off the interstate.
April 22, 2013
Rated 4.0 out of 5.0 by juanathandavid Comfortable bed and great service
The room was updated, the bed was very comfortable and the staff was excellent.
April 8, 2013
Rated 1.0 out of 5.0 by NGTraveler6 Under Construction
Did not read my preferences. Under construction. Little black hairs on towels and pillow cases.
March 31, 2013
Rated 3.0 out of 5.0 by JJ76 Staff was amazing/rooms need updated
I feel the staff was very helpful and everyone went out of their way to make sure my stay was enjoyable.
I do feel the rooms need updated. It was a combination of lighting, space, out dated furniture etc. I see you had some remodeling going on. Hopefully, you are renevating rooms.
Overall, the stay was ok.
March 27, 2013
Rated 2.0 out of 5.0 by Renfrew Poor air and noisy.
Poor Air Quality, Too Humid, Very Noisy, Excessive Air Flow, Faulty Air Conditioning!!
March 26, 2013
Rated 3.0 out of 5.0 by Rafael2013 Good Hotel, but internet really slow
The overall hotel is good, typical of Holiday Inn brand, but the internet is very slow. Never had experience such a slow connection like this one.
March 25, 2013
Rated 5.0 out of 5.0 by martini1 good option
This hotel is a great place to stay when flying out early the next morning.You can leave your car there,and take the airport shuttle both going and coming back.It is very dependable,and most always very prompt in picking you up at the airport.
March 25, 2013
Rated 4.0 out of 5.0 by AndrewJ13 Great customer service
Front desk was very nice and friendly, made me feel welcome and gave my a bottle of water. Room was nice, and bed was comfortable.
March 22, 2013
Rated 5.0 out of 5.0 by Hootie Absolutely fabulous.
It was all guest service oo excellence from the minute we walked in to the minute we walked away!!!!
I am jn the hospitality business myself and was pleasantly in awe!!!! Thank you.
Nice touch with the cold water.
March 22, 2013
Rated 3.0 out of 5.0 by Betty65 Cold pool
I specifically picked this motel because it had an indoor pool. I had my 2 grandchildren along and wanted to really ware them out before bedtime. The pool was so cold that the kids could not stay in the water. Anytime my 9 & 12 year old grandchildren will not stay in the water that is cold. When I asked if the temperature could be turned up I was told the pool was set at the proper temperature. I am a Gold Card Priority Club member and was staying at this motel using my points. I wonder if that was the reason no one would turn up the heat?
March 21, 2013
Rated 5.0 out of 5.0 by LittleBowPeep Great Location and very clean. Newly renovated.
I rely on reviews to help with my hotel choices. I was cautious about this property because of several negative comments about the renovation noise, so I called the property in advance to inquire. I was informed that the renovation was on the exterior and only during the day. So, I chose this property and was well pleased. The inside is like new and very nice. It is a very large hotel with a large indoor pool. It is convenient for business travelers being 2 minutes from the airport and there is a nice restaurant across the parking lot and a gas station to refill a rental car across the street. The staff was so very friendly and cheerful. The hotel design is an older room style, but all rooms are inside entrance and comfortable. There are some rooms with a door on each end, which means two hallways for traffic noise. If this is a concern, ask one of the single door rooms. I would return if back in the area.
March 18, 2013
Rated 3.0 out of 5.0 by Worthy71 Too much noise
They forgot to put insulation in the walls and doors to dampen the noise, could here all conversations clearly outside room. With 2 doors at room 104, got it from both sides.
March 7, 2013
Rated 1.0 out of 5.0 by Jim1984 Distressed Property
I have been staying at the hotel for a few years now on business travel due to its location to the airport. However, I think this last trip will be the last time I will stay here as I am going to find somewhere else.
First, in the entire past that I have stay at this property they have had repeated internet problems and it never gets fixed. Being on business travel, I have to check my work e-mail and such; I should not have to deal with constantly dropped WIFI connections or extremely slow downloads. When I talk with the staff about this all I ever get is apologies.
The second issue now is the construction. I have seen it post nowhere that they have construction going on and you only find out once you arrive. This last trip I had to wait to check in for people at the counter who were complaining about not getting the room that they booked, founding out only when they open the door (staff did not tell them when they checked in) and all the counter staff could do is apologize, blame it on the ongoing construction. Apologizing for this places shortcomings is the one thing they are good at.
Since there are other hotels in the area that offer a shuttle to the airport, being near the airport is not that big a deal. Therefore, it will be a long time before I ever consider staying at the location again. They have too many issues and appear unable to correct any of them, if ever.
Ps. I find it funny that the link to write a review in the e-mail I receive thanking me for my stay every time I visit this location does not work. I had to login to the site the write this review. I guess they really do not want the feedback, they already know just how bad they are doing.
March 7, 2013
Rated 5.0 out of 5.0 by Tguy Love this hotel!
My wife and I LOVE to stay at this hotel. The staff is very friend and accommodating. The location to the airport is also perfect!
February 27, 2013
Rated 4.0 out of 5.0 by Gerinurse General Maintenance
Areas in the Inn need maintenance. Our bathroom door had wood chipping and apparantly had been sanded to be painted. I saw what appeared to be some work areas in the facility. This is a great location so please keep up the appearance and preventative maintenance. Staff was extremely friendly and offered great service.
February 27, 2013
Rated 4.0 out of 5.0 by KBNG Guest Review
Great Holiday Inn Express. Easy and short shuttle ride to the airport. Good sports bar pub grub at the adjacent Holiday Inn property. I did not rate the breakfast choices because I departed before breakfast was available. I recommend this hotel and would definitely stay there again.
February 9, 2013
Rated 2.0 out of 5.0 by BRAMIA Missing a LOT of things
I'm afraid this was the worst experience I have had at a Holiday Inn Express.
The price was higher than normal, the hotel was in a state of remodeling so there was a lot of noise and banging, etc well into the evening, there was no microwave or fridge in the room (although they brought a fridge when I complained), and the TV had no sound on a few (not all?) of the channels, and the bed was worn out. Also, no newspaper was delivered to the room.
I would have to describe this place as more akin to a motel than a hotel, and substantially below what I expect to see in a HI Express.
February 6, 2013
Rated 5.0 out of 5.0 by Olefox Comments
The rooms were comfortable, and quite. The property is close to the airport and downtown which makes it conviently located. The breakdast is good. The only drawback is the revenotation which should be complete and the facility will be more impressive.
January 14, 2013
Rated 5.0 out of 5.0 by san57 Clean room and friendly staff.
My daughter, grandchildren and I thoroughly enjoyed staying at the Holiday Inn Express.
January 7, 2013
Rated 3.0 out of 5.0 by uachbell Little Rock
This property was nice; however the hotel was under massive refurbishing, and therefore was not as pleasant as it should have been. There was construction going on all over the hotel, and therefore is my reason for giving lower scores.
January 5, 2013
Rated 2.0 out of 5.0 by gene851 Under construction
Not a pleasant experience, a lot of it probably due to ongoing construction at this facility.
December 20, 2012
Rated 4.0 out of 5.0 by JR222 Get Coffee
In my travels, your property is the only HI express that does not have coffee available during the day. I asked why and the clerk told me manager’s decision, "He told her,” they have coffee in the their rooms they can use that". OK, assuming I drink my room coffee during the day, what about the next AM?
My group will be stay up hill at the real HI next time we are in Little Rock.
December 13, 2012
Rated 2.0 out of 5.0 not the best Holiday INN I have stayed at
Door key card would only unlock the door a couple of times. I had to get multiple cards.
Internet wireless service was out one night. Slow most times.
Lady managing the breakfast did a good job. Food was out early in the morning and plenty of it.
December 12, 2012
Rated 4.0 out of 5.0 by Mommy friendly staff
Friendly staff and very efficient shuttle service to the airport. Would like to see Greek Yogurt added to all HIE breakfasts and other healthier choices.
November 26, 2012
Rated 3.0 out of 5.0 by Jim47 Good stay all in all
Great front desk staff. This is currently an older motel under renovation. The rooms are nicely renovated. The only problem we experienced was the front desk clerk put us in a room on the bottom floor by the stairs and people tended to congregate there and talk. Despite this the stay overall was fine. We think once all renovations are done it will be nice.
November 25, 2012
Rated 5.0 out of 5.0 by NonnieB Great Hotel
Great room - comfortable bed. Loved being on ground floor. So many yummy things to pick from for breakfast! Always stay here when I am flying out early from Little Rock. Staff very nice.
November 8, 2012
Rated 5.0 out of 5.0 by BobL51 The Staff
Although not one of the newest or nicest HI Express locations the staff has always been one of the most hospitable I can remember, and you should be proud of them. They always give me a complimentary upgrade given my PC status, and have always made me feel at home. Great location for my early morning flights out of Little Rock.
November 1, 2012
Rated 1.0 out of 5.0 by NALBRO BATHROOM
THE TOILET LEVER WAS LOOSE AND HAD TO FLUSH WITH TWO HANDS AND IT WAS NOT ANCHOR TOI THE FLOOR.
COULD NOT GET THE HEATER TO WORK PROPERLY.
October 29, 2012
Rated 5.0 out of 5.0 by Pruie Customer Service Is This Hotel's Goal
Perfect place to stay for the aiprort or downtown.
They provide a shuttle to and from the airport.
Shuttle will also take you to a downtow location
or event. Rooms have comfortable bed and
breakfast is included. Staff are accomodating
and friendly. Great value.
October 28, 2012
Rated 3.0 out of 5.0 by john5043 Breakfast stuff
There really should some citrus fruit (the real stuff) for breakfast. The OJ was barely acceptable.
October 28, 2012