Rated 4.4 out of 5 by 626
Rated 5.0 out of 5.0 by akeopu Perfect rest stop while traveling
We were traveling to attend my nephews graduation from Basic Military Training in San Antonio, TX. We stayed the night on our way up and stopped by again on our way home. The hotel was a perfect rest stop for weary travelers. Convenient, clean, great customer service, hot breakfast, great atmosphere. We love Holiday Inn Express! Will definitely stay again.
June 16, 2016
Rated 3.0 out of 5.0 by ahmed041 Short business stay
Front desk service was excellent. Offered me a bottle of water as soon as I arrive. Accommodate my room request. Thanks for everything. Great gym equipment.
This is a pretty old hotel and carpets look like decayed old. This is near the airport and out of the city. Not good for leisure but may be good for business stay.
I found limited choice of breakfast and coffee was not good at all. The internet SUCKS. Very very poor. I found most IHG hotel wifi SUCKS. I would suggest management to look into that.
June 12, 2016
Rated 1.0 out of 5.0 by Brotherlove Very disappointed and first time ever I had to give a negative review
We arrived at 9:30 pm central time and my wife checked us in and was told by the lady at the front desk the hotel didn't keep cribs for babies. We had never heard of such a thing. She was told we were in room 602 on the first floor. We drove around to the back of the building to get in near our room only to find out our room was on the second floor and accessible on by the elevator at the front of the store. So I reparked the car at the front doors. I went to the front desk to ask why a hotel wouldn't have accommodations for babies, and the maintenance man was there by chance and heard the conversation and corrected the lady at the front desk, as there was a crib available. When we arrived in our room, we found no linens for the fold out sofa. I called the front desk and the same lady answered and said they were out of linens. A HOTEL THE HAS NO SHEETS FOR ITS BEDS!!!???? She said to call in 10 minutes as the night audit will arrive and can help. I asked her to have him call me....at 11:06 I called the front desk...no answer. At 11:16 I called again and Theodore answered, said he would help me in a minute and put me on hold......for 5 minutes, When he got back to me, he confirmed they were out of linens and said "all I can do is move you to 601> (which is downstairs) So he was proposing that I pack up everything and my family and move everything down stairs....because they had no available linens. I asked what did 601 have that 602 didn't. He said it "should" have linens. I said why don't you take the linens from 601 and bring them here? He said I can, but it will be a while cause I have customers here I am checking in. I said, I have kids that need to get to sleep and you are about to lose a customer. He replied "that's fine, I can refund you so you aren't charged". I said I know I won't be charged, but it isn't fine because now I will have to find another place for my family to stay. I ended agreeing to wait until he could bring the linens up from room 601. When Theodore arrived at my room, he handed by a thrown together bundle of sheets (not folded) and asked "will this work?" I said I hope so. I have stayed at many Holiday Inns and have never felt the need to give poor feedback on my stay until tonight. I drove 9 hours from Indiana today and I have 5 more to go tomorrow to get to Arlington, TX and I am still up at 12:`18 AM posting this message because this experience has been soooooooooo bad! Incredible.
June 12, 2016