Rated 4.7 out of 5 by 181
Rated 5.0 out of 5.0 One of the best hotels I have visited in recent years
My family was in Little Rock for an important business. We were excellently welcomed by the front desk gentleman and his lady colleague. They were very professional and at the same time warm. I found out they were warm to all residents. Later in the morning the staff on duty was equally so very nice and warm. Wow, I told me wife that this is indeed, the only hotel we have stayed where the staff is so professional and at the same time friendly to customers. The young lady in the beakfast room was super - ever so nice. The breakfast selection was excellent. I found the hotel very clean, serene and very comfortable. This is one of the best places I have stayed in recent years. I enjoyed watching the Oregon vs. Ohio State game. Although, I was rooting for Oregon. Finally, the price is excellent value for money. As a marketing professor, I am ever so thrilled to have finally come across a firm that actually practices "excellent customer service" - something we talk about daily in marketing classes. Our research's normative suggestions about positioning an offering, customer care, value for money and so forth are evident in this hotel in Little Rock, AK. Good job!!
January 19, 2015
Rated 5.0 out of 5.0 by lele1986 Great Place
Clean, comfortable and friendly staff.
I will return.
January 15, 2015
Rated 4.0 out of 5.0 by hereiam Great stay
The only complaint was that the indoor pool was freezing. I expected the pool to be warmer since it was indoors. It didn't really bother the kids, but I was unable to really get in with them. The hot tub was nice though. Other than the pool, everything else was great. If/when we are back in the area, we will choose this place again.
January 14, 2015
Rated 5.0 out of 5.0 by Jasap1 Great Place To Stay
Excellent Location, Friendly and Knowledgeable Staff, Clean and Comfortable. I stay at Holiday Inn Properties all over the SW United States, and this HI Express is one of the best. Great Place, Friendly People.
January 5, 2015
Rated 5.0 out of 5.0 by RedBear1961 Great EVERYTHING!!!
My Wife and I pulled in to the HIE Little Rock - West location after a looooong day's drive.
As soon as we pulled up to the entrance, we started smiling; the place looks brand-new, it looked clean and felt welcoming!
The staff was friendly and professional, the room was wonderful, we wanted to sneak the entire bed out of the hotel and take it home with us, the breakfast was great, and we WILL be staying there again.
But we'll leave the bed in the room when we check out...
January 4, 2015
Rated 5.0 out of 5.0 by jd0322 Good value for price.
We had an emergency break down on our way home to Texas and had to stay overnight while our vehicle was repaired. This hotel was able to get us a reservation quickly and our check-in went smoothly. The room was much bigger than I expected and was very comfortable. Breakfast was good with plenty of options. Check-out was easy, too. The only negatives were that I couldn't connect to the hotel WiFi and when I finally did it was incredibly slow and I couldn't get the air conditioning to turn off (it was December).
January 3, 2015
Rated 4.0 out of 5.0 by Lbarton Some hiccups with communication, but good front desk staff
We were traveling through this location and had called ahead to let the hotel know we were arriving early and also to request late check out because we needed to sleep before continuing our travels. There was a break down of communication somewhere along the way and the room was not available. However one of the front desk managers made accommodations for us before our arrival and we were very thankful. The holidays are a busy time of the year. The property was clean and we were able to rest well.
January 2, 2015