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Rated 4.2 out of 5 by 93 reviewers.
Rated 3.0 out of 5.0 by Good Place to Stay Clean comfortable room, everything worked, easy location to get to, will stay there again when in Livermore. Only 2 issues - 1. Fridge in the room made a lot of noise turning on and off. Solved by unplugging it when we were ready to go to sleep. 2. Got to breakfast late - about 10 minutes before end. Breakfast area looked like a cyclone came through. Much of the fresh food was gone. Went out to breakfast elsewhere. July 1, 2013
Rated 3.0 out of 5.0 by Disappointed Loud rooms! Hall noise and room-to-rom noise was above average. When checked in the clerk didn't inform us about the food/beverage offering in the lobby. Bathroom was dirty when we went into the room so they came to clean it while we stood there. Didn't offer any apologies or discount. Much room for improvement. June 17, 2013
Rated 4.0 out of 5.0 by Very comfortable, excellent amenities where nothing was too much trouble for the staff. This was an ideal location for us visiting the Wine area of Livermore. Most friendly and helpful staff throughout. We will return! June 2, 2013
Rated 5.0 out of 5.0 by Great experience The staff were all very friendly and helpful and the room was very clean. They also have an excellent breakfast! May 14, 2013
Rated 2.0 out of 5.0 by Room confort With the new controls for the air conditioner, you now do NOT have the option of having the fan run in low speed whenever the air conditioning is not running. When the air conditioning turns off, the fan stops running. This would be acceptable if the guest was not trying to mask the noise from the guest above who laughed and talked to 2:00 am. In addition, the TV sound was limited to 40%, which was to low when the AC was running on it's only speed HIGH, but we could still hear the people above us. Additionally, I was not recognized as a Priority Club Member, and the front desk persons actions were mostly indifferent. May 1, 2013
Rated 5.0 out of 5.0 by Comfortable bed and pillows. We stayed in a different hotel every night of our stay while in California. Your location was one of the best. Keep up the good work! April 12, 2013
Rated 5.0 out of 5.0 by First time "Happy Hour." As a PCR Platinum member, I stay at many different IHG properties in the course of a year. There are actually very few properties that do not meet my level of expectations. This property exceeded my expectations, as it is the first HIE where I have stayed that has provided a happy hour for their guests to enjoy. My husband and I were able to enjoy some appetizers and a glass of beer or wine after a long day on the road. It was nice being able to drop our luggage in the room and kick back without needing to leave the hotel to find a restaurant. My husband also liked the fact that fresh cookies seemed to always be available. Most HIE's put fresh cookies out around 7:00 PM, and when they are gone, they are gone. Good job Livermore. DLP April 7, 2013
Rated 2.0 out of 5.0 by Filthy but decent location seems safe This place seemed unsanitary and dirty. There was a green piece of mucous dried on the remote, which looked like it hadn't been wiped down in several weeks. This should be a fundamental requirement. It left me wondering if this location even changes the linen, or ever washes the linen, towels or even vacuums the carpet. I have been a gold and platinum priority member. I recommend holiday inn express from personal experience and have chosen to stay at HIE locations in at least 10 different states. As a district manager, market manager and field training manager for over 10 years I can stay anywhere, but choose HIE for their always reliable WIFI and clean standards of their properties. This is NOT the standard here. I need to find an alternate HIE in this area for future, monthly, business trips in this area or a competitor for those 12 stays minimum per year. April 4, 2013
Rated 5.0 out of 5.0 by What a quite location. Great.... Although close to the freeway it was a quite location which ensured a good night's sleep. The hotel offered a friendly check in and Priority Club Membership was recognised. The room was clean and of a high standard with a large 42" TV for entertainment. Although a DVD player was available in the room a few HBO movie channels would have been welcome. The breakfast was well stocked with all the items you would expect at the Express breakfast and was available earlier than posted. The hotel advertised a complimentary shuttle service and although we did not use this downtown Livermore has a large selection of bars and restaurants which could be worth visiting. April 3, 2013
Rated 5.0 out of 5.0 by Convenient to Fwy, easy to find and EXCELLENT conditions I am hooked on Holiday Inn Express - breakfasts included with nominal (current) Inn rates. AND MOST LET ME TAKE MY 14lb dog in with me (sometimes a fee). I have my priority card with me at all times and use it when I can. I am saving up my priority points for a stay on the California Central Coast the summer of 2013 and of course in a Holiday Inn Express (Which often denotes my destination) BD April 2, 2013
Rated 2.0 out of 5.0 by Not Happy As a business traveler this has been one of my worst hotel experiences to date. First off, I booked online and realized I would be staying in a handicap accessible room, which is fine, but the adjustable shower head never worked properly so I had to shower with the water spraying my crotch. It did have the flexible hose so I could remove the shower but this always proves difficult for someone 6'4". Secondly, the room was really out of date with the other competitor hotels in the area. I booked this location out of convenience to the 580 corridor but would gladly stay in a less convenient area for any return trips. The bed and pillows were ok, but the blinds were difficult to pull together enough to block out incoming light. At 6:30 am the trash truck arrived to dump the dumpster outside my window, which woke me early. The cleaning gals began banging on my door at 8 am as I was in the shower. I normally only put out the do not disturb sign if I am going to be in my room until after 10am and never had this happen this early before. Lastly, I went down for breakfast at 9 am and they had shut it down...don't know the specific policy at this location but all other hotels in the range that offer free breakfast are usually open untill 10am. March 12, 2013
Rated 4.0 out of 5.0 by Amazing Location The Location of the hotel is very nice,close to nature .I liked it very much.. March 8, 2013
Rated 5.0 out of 5.0 by Missing fruit at breakfast Loved our stay, the only problem is that we wanted a piece of fruit for breakfast (like an apple or banana) and were told by a staff member that fruit was not served because it couldn't be obtained from the supplier. Huh? February 23, 2013
Rated 4.0 out of 5.0 by Very nice place to stay... Very nice. Easy access to 580. Very nice staff. Easy access to the Bay area. February 23, 2013
Rated 5.0 out of 5.0 by Missing DVD Player I'm pretty sure there was a DVD player in my room when I checked in then I noticed it was gone one night. I'm even more concerned about this because I had the do not disturb sign on my door. February 16, 2013
Rated 5.0 out of 5.0 by Great Staff My husband fell and broke his hip on Thanksgiving Day. He had surgery on the next day. We were at your hotel when it happened, so I was there while he was in the hospital. He was sent to rehab in Livermore and so I stayed many days in your hotel so I could visit him there. I went home on the weekends to take care of business. Luis, took care of me. He told me I could check in any time and stay as long as I needed. I felt comforted to know that he would be there for me. Alfonso was a great host at the breakfast bar. I knew by the way things were taken care of whether he was on duty or not. Nothing ever ran out, especially the coffee urns. And counters were always kept clean. Pooja and Scarlet were always cheerful when I came through the lobby and asked about my husband. The young boy whose name starts with an N was also very professional, courteous and helpful. I can't thank them enough for making my stay comfortable and pleasant. January 2, 2013
Rated 3.0 out of 5.0 by Poor check in instructions Having stayed at this hotel numerous times in the past, I was surprised when the thermostat did not work. It was late and the room was only slightly cooler than I like, so I decided to report it in the morning. The morning clerk was upset to find that I had not been told about the new system that required a door lock card be inserted in the light switch plate by the room entrance to power up the thermostat. He said that the night clerks are bad about advising check-ins about the new energy upgrade. He pointed out a sample display on the counter that showed how the key card worked. There was no signage or explanation on the display to say what it was for. It would have been very nice to have signage on the display and a sign or instructions on the thermostat. I will stay here again, because of location, but will start asking if there is anything new that I need to know about. This location is also bad about recognizing Platinum card members or offering bottled water. A small thing, but much appreciated. December 14, 2012
Rated 5.0 out of 5.0 by Very relaxing and comfortable I count on my Holiday Inn Express experience to be comfortable and relaxing and this hotel was no exception. Our room was spacious, luxurious even. This location is very convenient and I'm sure I'll stay here again.. December 14, 2012
Rated 5.0 out of 5.0 by Friendly staff This was not a planned stay, but being extremely tired, we automatically looked for a Holiday Inn Express. Our stay was very comfortable and the desk staff were very friendly. Would do it again. December 13, 2012
Rated 5.0 out of 5.0 by Clean, Comfortable, and Calming All was great. Would like to see a different scent for the shampoo, soaps, etc. I am allergic to cinnamon and sure others are too. December 4, 2012
Rated 5.0 out of 5.0 by Very quiet location Very quiet location. Most hotels are along freeways which are very noisy. This property is well off the highway, resulting in a quiet night. Well care for facility. Will definitely return when in the Livermore area. November 27, 2012
Rated 5.0 out of 5.0 by Great People This property has the finest staff I have ever seen. I travel a great deal and will go out of my way to stay here. Clean, comfortable but it's the staff that makes it the best. Luis is an outstanding person, always smiling and ready to help. November 21, 2012
Rated 2.0 out of 5.0 by Don't expect Priority club treatment I am Platinum level and they did not even acknowledge my membership. As a Platinum member, wherever I go I get the special treatment. Not here. They seem no to be affiliated with the corporate brand. The only reason I stayed here is my loyalty to the brand. Very disappointed. Probably will not stay there again November 5, 2012
Rated 5.0 out of 5.0 by Excellent Service I stayed here two nights on a Government rate. Room was spacious and clean. The evening cocktail was a nice touch. Breakfast was hot and plentiful. Staff was friendly and helpful. Especially Louis (sp?) that worked the front desk in the evenings. He answered questions for me, printed out directions to my next stop - even called the hotel I was headed for to ask about their airport shuttle. Thank you for a great stay!! October 22, 2012
Rated 3.0 out of 5.0 by Elevator problems We were stuck on the elevator for almost an hour. There was very poor ventilation and the staff just left us hanging. They checked with us a couple of times but left. When we tried the phone it just screeched loudly at us. The sales manager, Donna, was apologetic the next day and we were given one night. However, we hope the problem is properly addressed. October 16, 2012
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