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Rated 4.5 out of 5 by 348 reviewers.
Rated 5.0 out of 5.0 by Ideal location. Comfortable beds. We found the hotel in an ideal location for exploring the area round the docks. Lovely view from our window. Close to good restaurants and shops. Friendly staff eager to help. Altogether a pleasant experience. Only two minor issues. 2 chairs in a room for 2 people would have been even better... and the wi-fi connection was a bit frustrating... but it didn't spoil a great weekend. Thank you. May 31, 2013
Rated 5.0 out of 5.0 by Stay during Royal College of Ophthalmologists Annual Conference Well organised right from the booking stage. Very good rooms and facilities. Helpful staff. Felt welcome and enjoyed my stay. Recommended. May 28, 2013
Rated 5.0 out of 5.0 by All in all very good experience We were a group of 43 in 22 rooms and everything was perfect at the check-in as the staff was very professional and willing to help at all times. rooms so clean and huge, room window views amazing, housekeepers brilliant, location couldn´t be better, breakfast wasn´t as outstanding as everything else but could do. The only thing we don´t understand is why such a big hotel has only 2 lifts taking account that reception is on 2nd floor. May 27, 2013
Rated 5.0 out of 5.0 by Great room, location and service The hotel rooms are large with great views. Very comfortable and stylish an for an express hotel, luxurious May 18, 2013
Rated 5.0 out of 5.0 by Excellent location Very good location, very helpful and courteous staff. Good room and in general an excellent place to stay. May 8, 2013
Rated 3.0 out of 5.0 by Everything was great, except.... that I paid £5 for an improved wireless connection that was essentially still so slow as to be non-functional! Holiday Inn shouldn't be charging customers for something that does not work. Other than this, I had a very pleasant night's stay. April 30, 2013
Rated 5.0 out of 5.0 by Lovely setting and great service. We have just returned from a weekend break at your hotel where we had a great time. We chose the holiday inn express rather than the holiday inn hotel for the setting and we were not disapointed since we looked out onto a view of the docks. The room was spacious and very clean. All staff were extremely poilite and helpful and freely gave advice related to local attractions. The breakfast was more than ample since we were not expecting a full English breakfast. I would definately reccommend the hotel to all my friends and would return and stay here again on my next visit to Liverpool. Thanks once again to all the staff at the hotel for makiing our stay so enjoyable. April 21, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and cheerful Hotel is attractive, room clean and spacious with very comfortable bed. Great location, only disappointment was breakfast not a massive choice and too small plates for cooked breakfast. April 17, 2013
Rated 5.0 out of 5.0 by What a View! Being a London based Liverpool FC fan, I've stayed in several hotels in Liverpool, this one however was head and shoulders above the rest. We had an amazing view from our room over the docks through our floor to ceiling window. The room itself was huge, plenty big enough to relax with a cup of tea after a day's site seeing. Great location, was round the corner from 'The Beatles Story', restuarants, museums and shops. Lovely breakfast, friendly staff, a nice bar with Sky sports. Loved it, fab weekend, reasonable price too given it was Grand National weekend also. April 16, 2013
Rated 5.0 out of 5.0 by nice big rooms we are a family of 4 and had a great time staying 7/4/2013 staff great and breckfast plentifull . we will be coming back to liverpool and rebooking this hotel. April 13, 2013
Rated 5.0 out of 5.0 by Simply the best Holiday Inn Express!! Large comfortable rooms, fabulous conversion of the historic building - I will be back just because of this hotel!! April 10, 2013
Rated 5.0 out of 5.0 by Beautiful building in a perfect location My four children and I stayed here over Easter. The fabric of the building is an old Victorian commercial building. It has been converted extremely tastefully and the blend of modern hotel verses historic warehouse is just perfect. The natural brickwork that has been maintained gives the hotel true character. The very large room size made our stay very comfortable and the window view over Albert Dock was beautiful at all times of day. The room was very clean and well equiped. The location, right on Albert Dock, put us right in the centre of a community that was just perfect for a city visit. My kids are still talking about it!! I will definitely return! April 8, 2013
Rated 2.0 out of 5.0 by short trip Staff helpful arrived early and were given disabled parking the room was ample in size although it was bitterly cold outside (March 2013) when all the snow came it was warm and cosy. Had read some reviews about breakfast but there was ample choice. Would return and are planning early summer as it was too cold in March! April 2, 2013
Rated 5.0 out of 5.0 by Lovely rooms, very spacious Beautiful setting and very clean. Staff very welcoming, nothing too much trouble. I would have liked more tea/coffee, milk etc available in the room, but only had to ask and we were given more. Disappointed with hot breakfast choices, only sausage scrambled eggs and beans. March 29, 2013
Rated 5.0 out of 5.0 by Excellent My wife and I stayed here at the Holiday Inn Express at the Albert Dock for an ad hoc weekend away last week and were very pleased with the location, value for money and excellent staff who were very attentive and friendly. I would wholeheartedly recommend this to anyone who wants to stay in a central location with good opportunities for dining close by and if you are wanting to go to the Echo stadium you could not be better placed. 10 out of 10 March 22, 2013
Rated 4.0 out of 5.0 by iverpool - Albert Dock One star off as not great breakfast. Staff helpful and good location. March 19, 2013
Rated 4.0 out of 5.0 by Whats happened to the breakfasts? A lovely hotel, perfect position for our needs, staff wonderful, and whole hotel decor and lay out excellent. Biggest let down is the breakfast, we have stayed in several Holiday Inns and enjoyed a breakfast that has kept us going all day, not this time. Sausage, Scrambled Egg and Beans, fruit yogurts or toast. Breakfast in The Holiday Inn used to compromise of a full buffet selection, the hotel was full too, so nothing could be said about being quiet time March 18, 2013
Rated 5.0 out of 5.0 by Family friendly A family friendly convenient location. Close to city centre. Parking near by. Good sized rooms and good breakfast March 14, 2013
Rated 5.0 out of 5.0 by Wonderful View over Albert Dock My wife & I made a return visit to Liverpool in order to see the Museum of Liverpool, our room overlooked Albert Dock & the Three Graces which was quite impressive in itself. The room was very spacious & comfortable on the 4th Floor. The Hotel is well positioned for all of the attractions of this wonderful city, being a mere 10 minutes walk from Pier Head, The Three Graces, Museum of Liverpool etc. We both thoroughly enjoyed our stay there on what was 3 very cold days, but the hotel was very adequately heated throughout without being stiflingly hot & would thoroughly recommend it for visiting Liverpool & its attractions. March 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great position The Hotel is very quiet and let you relax, room are very comfortable and clean, maybe it's a little bit too hot, but you can fix opening windows. His logistic is the best, especially if you want to have a Beatles experience (my window was above the Beatles Museum) or visit Tate Gallery; it's 5 min. walking to the City Centre and in front of the Hotel there is Echo Arena and The Liverpool Eye. March 11, 2013
Rated 5.0 out of 5.0 by Last minute booking We booked last minute, we had booked into hard days night hotel, but due to a fire and not finding out the day we were due to go it was the next best hotel. We thought the location was excellent and we had a lovely view of Albert dock. Everything was spotless in the room, we enjoyed the breakfast. We plan to stay again later in the year. Right by the Beatles story , Magical Mystery tour bus , the Duckmarine tour and within a 10 Minute walk to the Cavern club and Liverpool one shopping centre which is well worth a visit . March 5, 2013
Rated 5.0 out of 5.0 by bed was really comfy, great shower, not so keen on the breakfast supplied. stayed for 3 nights, didn't really see much of the staff, but of those i did they were very friendly. I would recommend this hotel for a short break, great location too. March 3, 2013
Rated 5.0 out of 5.0 by Ideal Location Ideal location in Albert Dock area, great for Museum of Liverpool, Liverpool Wheel and good base for shopping. Stayed in a family room which was ideal for our one night stay. Complimentary breakfast also included, making the stay good value. February 28, 2013
Rated 5.0 out of 5.0 by Fantastic location and comfort Great view across Mersey . Comfortable room and good breakfast. Very helpful and pleasant staff. February 27, 2013
Rated 5.0 out of 5.0 by Excellent Location and Facilities Excellent experience and location. Located at the heart of Liverpool, staying at this hotel allowed us to visit all of the main sites in a very short time. Great atmosphere. February 25, 2013
Rated 1.0 out of 5.0 by Great location, not so great hotel Fabulous view from the window but uncomfortable beds - both beds as it was a twin room. Poor security; reception is located on the second floor and the entrance foyer is open until 11pm. We returned from dinner at 10pm to find a group of people just lounging around on the sofas in the foyer, they were not guests, they had just come in to shelter from the cold. As there is no staff or security guards down there, they can do exactly that and can also access the lifts and consequently other floors and areas in the hotel as all the doors are open; they have no security measures of any kind on them. It also meant that there were young people running around the corridors shouting, unchecked, for a large part of the night. Add to this the fire alarm on the first night of our stay and the hen party on our second night and you get two nights of very little sleep. Being a former sugar warehouse, the hotel is large and has many rooms but only two small, slow lifts. Surely this presents an access issue to anyone with any kind of disability, illness or weakness? It certainly means there is a lot of standing around, waiting for the lifts. The staff were friendly and did their best but were clearly overworked and there were too few of them. Breakfast was underwhelming; choice was somewhat limited. I would not stay there again. February 22, 2013
Rated 4.0 out of 5.0 by Over night stay Nice room excellent friendly staff. Lack of parking is the usual problem with city centre hotel in that there is effectively an hidden cost and distance to travel with bags on leaving February 21, 2013
Rated 4.0 out of 5.0 by Cool Building Loved the idea of staying in this old building in the Albert Dock. Lovely big rooms with view of the wheel. The original features of metal doors and hooks gave a sense of history of the building yet it still managed to be warm and comfortable. Very quiet despite nearby clubs. The way in and the route to reception on the first floor should have been better signposted. A sheet of information on local places to eat with closing times would have been appreciated. February 19, 2013
Rated 5.0 out of 5.0 by another fab stay My daughter and I have spent another few days in liverpool staying at your Holiday Inn Express on the Albert Dock. Every time we stay with you we know we are going to have a beautiful room (with a view of the boats on the dock) that would be spotless, and the best nights sleep ever. As always breakfast was great and included in the price. What more could you ask for. February 18, 2013
Rated 4.0 out of 5.0 by Comfort in a great location Only there one night but could happily have stayed longer. Our room was spacious, quiet and had a great view of the Albert Dock. The beds were comfortable. Breakfast was a little basic but adequate. 24 hour parking was available at the nearby multi-storey. At £7.50 for 24 hours, (this includes a 20% discount for hotel guests), I thought it good value. With its fantastic location on the Dock, close to the Echo Arena and to Liverpool One, I would recommend this hotel. February 17, 2013
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