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Rated 4.5 out of 5 by 365 reviewers.
Rated 5.0 out of 5.0 Great location and good sized room The hotel is situated in the middle of the Albert Dock complex and make an excellent base for exploring Liverpool. The room was a very generous size with an outstanding view of the Dock and boats. November 2, 2014
Rated 3.0 out of 5.0 by We love Liverpool A somewhat disappointing experience in comparison to previous stays in this hotel. Our room was in an unfortunate location within the hotel which impacted on our stay. November 1, 2014
Rated 5.0 out of 5.0 by Great location A great waterfront location and atmospheric warehouse decor; a good value as well. Within walking distance of Mersey Ferry and other attractions--nice break from driving. We were very pleased with this choice. November 1, 2014
Rated 4.0 out of 5.0 by Half Term Stay at Albert Dock Great room for the three of us overlooking the Albert Dock. Very spacious. Only comment was the shower which could have done with a bit more power. Breakfast was good, set you up for the day. Only difference from the one in Belfast we recently visited was a few more hot items were available at Belfast . Good location in relation to being accessible to the attractions and the city. Discount available on the Liverpool Echo Multi Storey November 1, 2014
Rated 4.0 out of 5.0 by Great location and good views. Overall an excellent location being handy for all that this area has to offer. Hotel and room very good however limited breakfast choices particularly English breakfast. Staff helpful and friendly. October 30, 2014
Rated 5.0 out of 5.0 by Would resommend. Good location. Nice building. Within walking distance to city centre. October 29, 2014
Rated 5.0 out of 5.0 by Friendly staff I booked this hotel with a meeting room for a three day course. I found it very good value for money. Only downside was the hotel is not really geared up for providing a range of catering for a three day event but it was adequate. Also the meeting room has no natural day light, but the room was large and AV equipment very good. The staff at the hotel were very good. They were very helpful and always seem to have a smile on their faces. The decor of the hotel was great. Using the original dockland brickwork works really well and the rooms were very spacious and conformable. I would certainly stay here again. October 27, 2014
Rated 4.0 out of 5.0 by one problem The variety of hot food at breakfast was poor. It was the same every day. Need a bit of variety e.g. I was dying for a piece of bacon instead of just sausage October 27, 2014
Rated 5.0 out of 5.0 by Excellent hotel Very pleasant stay, which went very smoothly. Look forward to next visit. October 22, 2014
Rated 5.0 out of 5.0 by relaxing super, smashing, great luvly jubly unique hotel building. October 20, 2014
Rated 5.0 out of 5.0 by Lovely position overlooking Albert Dock Loved the position of this hotel overlooking the Albert Dock. friendly staff, everything you need for simple comfort. October 18, 2014
Rated 4.0 out of 5.0 Helpful staff and a generally comfortable stay The hotel is situated in an interesting and historic area of Liverpool, but may not be as near to the City centre amenities for those who are not so keen on walking. The entrance is not well signed and not easy to spot being off a courtyard. There are several museums/galleries in the immediate area. It can be cold in this area as the hotel is situated on the Mersey front, but the hotel is adequately heated. Soundproofing in the hotel between floors is not good, so expect to hear movement in the room above. Investment in ear plugs would be advisable. Room prices vary a great deal from one night to another, might be worth phoning to see if you can get a better deal, particularly if you are travelling alone. October 16, 2014
Rated 5.0 out of 5.0 by great hotel this hotel is great for visiting albert dock and echo arena good service. October 15, 2014
Rated 5.0 out of 5.0 by always a nice stay we stayed for our anniversary and my birthday . we mentioned this to staff . did not expect anything and we didnt get any special treatment but hey hum. Room was nice and views stunning. Bed was comfortable. Bathroom was ok but back of door a little worn as was floor . Only toiletries were the soaps on the wall . Complimentary tea and coffee with kettle available. Breakfast was ok but nothing to write home about to be honest and it wasnt very warm . The staff were nice and check in and check out was fast and efficient . We got a discount voucher for car park which is an added bonus. I will stay here again as I love this hotel BUT prefer a dock view as its not so noisy . October 14, 2014
Rated 3.0 out of 5.0 by Nice view, Reliable Internet Connection and Comfortable Bed Its central, right at the heartbeat of Liverpool and you can enjoy buzz and activities in the area. Beds are very comfortable, the male staff members are very friendly, helpful and welcoming and you can have great views in some rooms and outside the hotel of the city and the river. Lots to do and lots to see, and I definitely recommend it for a short and / or holiday stay. Enjoy your stay !!! October 8, 2014
Rated 5.0 out of 5.0 by Excellent staff and lovely hotel in a great location Our stay over three nights was excellent in terms of the warm, friendly and helpful staff and a very comfortable room. This hotel is in a great location for enjoying all that Liverpool has to offer and for the views of the River Mersey. October 7, 2014
Rated 5.0 out of 5.0 by Great location This was our third time at the Holiday Inn Express Albert Docks and we stayed for 14 nights. We love the great location with lots of restaurants on hand and within easy walking distance of Liverpool One. Most places are within a reasonable walking distance. We are back there in March to see Paloma Faith at the Echo Arena, a 2 minute walk from the hotel. The staff are very helpful and polite, the rooms are spotless and the beds are very comfy. Can't wait to go back, we absolutely love Liverpool!! Highly recommended. October 2, 2014
Rated 4.0 out of 5.0 by Fantastic location Best location for exploring all Liverpool has to offer, room brilliant with a view of the dock. Breakfast fine. Only gripe is slamming doors at night, shame the hotel hasnt had the guest room door closers set to gently close instead of slamming, kept waking us up throughout the night. But overall a good stay. September 30, 2014
Rated 5.0 out of 5.0 by Great Location We have stayed at the Holiday Inn Express before but were pleased with the room we got as it had a floor to ceiling window which let in a lot of light. The downside is that there is no easy chair in the double room which means you cant sit and have a drink and look at the view of the dock. Nice long corridors and use of a lift make it easy to get from one place to another and give you a feeling of space. Can't fault the view over the Albert Dock which is even better when the weather is good as the new museum reflects the light in its windows and of course the skyline brings in the lovely architecture Liverpool is famous for. The shopping centre is close by with a great choice of food, shopping and just browsing. The train station is close by and the bus service not far either. We stay in this location as it is right next to the Echo Arena and so 5 minutes to walk back after a concert. I think the breakfast could be improved on with regard to food not being as hot as it could be. The sausages were a little pink in the middle on our second day. By the time you've got all your food you then find you have to make your own toast....would be helpful if there was more than one toaster!! The location of the milk jug for tea and coffee would be better located away from that area as if you've forgotten your milk and there are two people getting drinks, you have to wait for them to finish and then by that time your drinks are luke warm and you have to go back for hot water. Small things but they make a difference. The variety of food however was overall very good. We would definitely come back to this hotel again. September 29, 2014
Rated 5.0 out of 5.0 by great hotel a great hotel next to the river mersey. close to echo arena and for shopping. easy to find. just look for the wheel !!! quiet area and hotel. lovely building. very clean. staff were very nice. September 28, 2014
Rated 4.0 out of 5.0 by One night I spent one night at the hotel with my family and it was a very good experience: it is next door to all main Albert Dock attractions, the rooms are spacious and ours was overlooking the docks. Breakfast is ok and staff are friendly. Recommended. September 24, 2014
Rated 3.0 out of 5.0 by Good place to stay and explore Liverpool A great location, friendly staff and good facilities, it was just too hot in the room, with no means of air conditioning. September 23, 2014
Rated 5.0 out of 5.0 by Friendly staff, good location Very happy, great hotel, perfect location for Arena and town, convenient parking, very clean, well prepared spotless room, comfy bed. Thank you. September 23, 2014
Rated 5.0 out of 5.0 by Great Location Very good hotel with great facilities in unique location. September 23, 2014
Rated 5.0 out of 5.0 by Great waterfront location We chose the hotel at the Albert Dock because of its location in the heart of the Liverpool Waterfront. We were allocated a room with disabled access. This was close to the reception area and lifts. It was very suitable for a visitor with mobility problems. The room overlooked the dock. It was a shame the outside of the windows were cleaned as we were leaving, because the view was so interesting. Additional parking for disabled visitors on site or in the public area opposite, would be helpful. The staff were helpful, efficient and friendly. The breakfast was adequate and basic as I would expect from a budget hotel. We had a very comfortable stay and we would be happy to recommend the hotel . September 22, 2014
Rated 5.0 out of 5.0 by Good central location and friendly staff Spacious, clean room and facilities. Friendly and helpful staff. September 20, 2014
Rated 5.0 out of 5.0 by Fantastic Break We have stayed here before so i knew exactly what to expect. I brought my Australian friend with me this time as she wanted to visit Liverpool. She was not disappointed and loved every minute of it. The room overlooked the docks and was spotlessly clean and the staff were friendly. The only niggle but this is really picky, is that she would have liked a little more variety at breakfast, for example she wanted black pudding and the plates are rather small, this is probably so you dont overfill your plate. All in all, she loved everything about the hotel and that was what the weekend was all about, September 18, 2014
Rated 4.0 out of 5.0 by Great Location, service and building Positives : quick and efficient check in, very helpful and friendly staff. Lovely building and great location. Room we had was large with lovely vaulted brick ceilings. Comfortable bed. tea & coffee facilities, flat screen TV, hairdryer etc. Negatives : Not serious but just to be aware. Our room was overlooking the river and above the bar next door so there was some noise in the morning opening up and street noise - this is because we had the window open and are not particularly early risers. The breakfast was sufficient and I didn't have the cooked breakfast, just the (tinned) fruit and yoghurt with small pastries. The hot breakfast looked OK, beans, scrambled egg and sausages. However, for the price it is really good value and would absolutely stay there again. September 11, 2014
Rated 3.0 out of 5.0 by Exellent location for shopping in Liverpool, bad breakfast Exellent location for shopping and dining in Liverpool, walking distance to Liverpool One, Chinatown, Central Station. Disappointed about the lack of storage, aircondition, safe and minibar in the room. Sound insulation was not good, was "entertained" by the couple in the next room. They really need to improve the breakfast, huge disappointment. No outside space for smokers, only an ashtray by the entrance. September 11, 2014
Rated 5.0 out of 5.0 by Great location Great location on the Albert Dock with all restaurants, bars, museums and attractions within yards, and within walking distance of the city centre. In a converted warehouse with lots of character and views of the dock from the window. The room was clean and modern, the staff helpful and the facilities good. Breakfast wasn't great but probably better than many HIE. Really minor niggles - shame the windows weren't cleaner, and the water pressure in the shower was disappointing. Otherwise this is a top place to stay for visiting Liverpool September 7, 2014
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