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Rated 4.5 out of 5 by 380 reviewers.
Rated 5.0 out of 5.0 by Excellent staff and lovely hotel in a great location Our stay over three nights was excellent in terms of the warm, friendly and helpful staff and a very comfortable room. This hotel is in a great location for enjoying all that Liverpool has to offer and for the views of the River Mersey. October 7, 2014
Rated 5.0 out of 5.0 by Great location This was our third time at the Holiday Inn Express Albert Docks and we stayed for 14 nights. We love the great location with lots of restaurants on hand and within easy walking distance of Liverpool One. Most places are within a reasonable walking distance. We are back there in March to see Paloma Faith at the Echo Arena, a 2 minute walk from the hotel. The staff are very helpful and polite, the rooms are spotless and the beds are very comfy. Can't wait to go back, we absolutely love Liverpool!! Highly recommended. October 2, 2014
Rated 4.0 out of 5.0 by Fantastic location Best location for exploring all Liverpool has to offer, room brilliant with a view of the dock. Breakfast fine. Only gripe is slamming doors at night, shame the hotel hasnt had the guest room door closers set to gently close instead of slamming, kept waking us up throughout the night. But overall a good stay. September 30, 2014
Rated 5.0 out of 5.0 by Great Location We have stayed at the Holiday Inn Express before but were pleased with the room we got as it had a floor to ceiling window which let in a lot of light. The downside is that there is no easy chair in the double room which means you cant sit and have a drink and look at the view of the dock. Nice long corridors and use of a lift make it easy to get from one place to another and give you a feeling of space. Can't fault the view over the Albert Dock which is even better when the weather is good as the new museum reflects the light in its windows and of course the skyline brings in the lovely architecture Liverpool is famous for. The shopping centre is close by with a great choice of food, shopping and just browsing. The train station is close by and the bus service not far either. We stay in this location as it is right next to the Echo Arena and so 5 minutes to walk back after a concert. I think the breakfast could be improved on with regard to food not being as hot as it could be. The sausages were a little pink in the middle on our second day. By the time you've got all your food you then find you have to make your own toast....would be helpful if there was more than one toaster!! The location of the milk jug for tea and coffee would be better located away from that area as if you've forgotten your milk and there are two people getting drinks, you have to wait for them to finish and then by that time your drinks are luke warm and you have to go back for hot water. Small things but they make a difference. The variety of food however was overall very good. We would definitely come back to this hotel again. September 29, 2014
Rated 5.0 out of 5.0 by great hotel a great hotel next to the river mersey. close to echo arena and for shopping. easy to find. just look for the wheel !!! quiet area and hotel. lovely building. very clean. staff were very nice. September 28, 2014
Rated 4.0 out of 5.0 by One night I spent one night at the hotel with my family and it was a very good experience: it is next door to all main Albert Dock attractions, the rooms are spacious and ours was overlooking the docks. Breakfast is ok and staff are friendly. Recommended. September 24, 2014
Rated 3.0 out of 5.0 by Good place to stay and explore Liverpool A great location, friendly staff and good facilities, it was just too hot in the room, with no means of air conditioning. September 23, 2014
Rated 5.0 out of 5.0 by Friendly staff, good location Very happy, great hotel, perfect location for Arena and town, convenient parking, very clean, well prepared spotless room, comfy bed. Thank you. September 23, 2014
Rated 5.0 out of 5.0 by Great Location Very good hotel with great facilities in unique location. September 23, 2014
Rated 5.0 out of 5.0 by Great waterfront location We chose the hotel at the Albert Dock because of its location in the heart of the Liverpool Waterfront. We were allocated a room with disabled access. This was close to the reception area and lifts. It was very suitable for a visitor with mobility problems. The room overlooked the dock. It was a shame the outside of the windows were cleaned as we were leaving, because the view was so interesting. Additional parking for disabled visitors on site or in the public area opposite, would be helpful. The staff were helpful, efficient and friendly. The breakfast was adequate and basic as I would expect from a budget hotel. We had a very comfortable stay and we would be happy to recommend the hotel . September 22, 2014
Rated 5.0 out of 5.0 by Good central location and friendly staff Spacious, clean room and facilities. Friendly and helpful staff. September 20, 2014
Rated 5.0 out of 5.0 by Fantastic Break We have stayed here before so i knew exactly what to expect. I brought my Australian friend with me this time as she wanted to visit Liverpool. She was not disappointed and loved every minute of it. The room overlooked the docks and was spotlessly clean and the staff were friendly. The only niggle but this is really picky, is that she would have liked a little more variety at breakfast, for example she wanted black pudding and the plates are rather small, this is probably so you dont overfill your plate. All in all, she loved everything about the hotel and that was what the weekend was all about, September 18, 2014
Rated 4.0 out of 5.0 by Great Location, service and building Positives : quick and efficient check in, very helpful and friendly staff. Lovely building and great location. Room we had was large with lovely vaulted brick ceilings. Comfortable bed. tea & coffee facilities, flat screen TV, hairdryer etc. Negatives : Not serious but just to be aware. Our room was overlooking the river and above the bar next door so there was some noise in the morning opening up and street noise - this is because we had the window open and are not particularly early risers. The breakfast was sufficient and I didn't have the cooked breakfast, just the (tinned) fruit and yoghurt with small pastries. The hot breakfast looked OK, beans, scrambled egg and sausages. However, for the price it is really good value and would absolutely stay there again. September 11, 2014
Rated 3.0 out of 5.0 by Exellent location for shopping in Liverpool, bad breakfast Exellent location for shopping and dining in Liverpool, walking distance to Liverpool One, Chinatown, Central Station. Disappointed about the lack of storage, aircondition, safe and minibar in the room. Sound insulation was not good, was "entertained" by the couple in the next room. They really need to improve the breakfast, huge disappointment. No outside space for smokers, only an ashtray by the entrance. September 11, 2014
Rated 5.0 out of 5.0 by Great location Great location on the Albert Dock with all restaurants, bars, museums and attractions within yards, and within walking distance of the city centre. In a converted warehouse with lots of character and views of the dock from the window. The room was clean and modern, the staff helpful and the facilities good. Breakfast wasn't great but probably better than many HIE. Really minor niggles - shame the windows weren't cleaner, and the water pressure in the shower was disappointing. Otherwise this is a top place to stay for visiting Liverpool September 7, 2014
Rated 5.0 out of 5.0 Fab location Brilliantly positioned for restaurantsand mmuseums along waterfront and the shops in the lovely Liverpool 1 area. September 4, 2014
Rated 5.0 out of 5.0 by Good Place to stay This is a central, economic, clean comfortable hotel. Absolutely fine for visiting Liverpool or catching a ferry. Staff very good and continental breakfast included and more than adequate as a continental breakfast. September 3, 2014
Rated 5.0 out of 5.0 by Very enjoyable stay We had a very enjoyable stay in the Holiday Inn Albert Dock, meeting up with college friends from our days in Liverpool. The hotel was very comfortable & welcoming. September 2, 2014
Rated 5.0 out of 5.0 by great relaxing hotel great service all round our stay was very pleasant , staff were very helpful, rooms were kept clean and tidy clean towels were supplied as required. we were able to come and go as it suited us, the hotel was situated as such that it was it easy reach to all amenities that we required. we would definitely stay again if we return to Liverpool September 2, 2014
Rated 4.0 out of 5.0 by Super location Exactly what we were wanting for our short stay with our grand children September 2, 2014
Rated 5.0 out of 5.0 by Excellent stay- will highly recommend! What a lovely surprise- excellent stay and unusual architecture-wide September 1, 2014
Rated 4.0 out of 5.0 by Enjoyable stay We stayed as a family of 4 (2 adults 2 children) on 26th - 28th August 2014. Staff were very welcoming, polite always had a hello - good morning/afternoon when ever they saw you, helpful with the parking and giving you directions to places. A very nice room with a lovely view of the docks. We discussed returning even before we left as there was so much more for us to see and do, we have stayed at holiday inn express previously in a different city and would definately choose to stay in one of their hotels where ever we go as we have only had good experiences with them. August 31, 2014
Rated 4.0 out of 5.0 Breakfast woes Very helpful receptionist "Maria" balanced the poor cooked breakfast which was undeniably "Not" the traditional English breakfast I'm sure many foreign visitors would relish ' otherwise all good' however I would now probably look elsewhere as I believe a fuller English breakfast is pivotal to a successful hotel August 31, 2014
Rated 4.0 out of 5.0 by Room Room clean.good bed. Parking was difficult,a long walk and difficult to find, also was expensive. August 30, 2014
Rated 4.0 out of 5.0 by Great for an overnight stay We recently stayed at the HI docklands The rooms are of a good size and clean and main bed comfortable. However our sons sofa bed was very uncomfortable My husband ended on sleeping in it and woke up stiff after a restless night. We didn't have this problem at the Leeds HI. Breakfast is included and I would say there is something for everyone from cereals to bread rolls and croissants Just wish that they would include bacon in with the cooked breakfast. Overall a good hotel great location and we plan to try other Holiday Inns around the country. Also I always find the staff to be friendly and helpful. August 29, 2014
Rated 5.0 out of 5.0 by Beautiful building and great service Gorgeous renovation next to docks, beautiful location and really friendly staff. Would definitely stay again August 27, 2014
Rated 4.0 out of 5.0 by Great setting, fabulous room overlooking Albert Dock. Our first visit to Liverpool with no real expectations of the Holiday Inn Express having not stayed with them before. Very pleased with room 209 overlooking Albert Dock with Tate in full view. Plenty of options for dining and cocktails! Two nights not enough to see everything we planned but good excuse to return and won't hesitate to stay at the Holiday Inn Express again. August 24, 2014
Rated 5.0 out of 5.0 by Clean and tidy I will recommend the hotel to anyone who wants to visit Liverpool especially. I very rarely go to these places, but my Sister had been so she came also. Thought it was worth visiting again. August 22, 2014
Rated 3.0 out of 5.0 by Very noisy location and uncomfortable beds Disappointed in this Holiday Inn Express. My experience has been great in previous IHG stays. Location is great however night time traffic is extremely noisy. Bed matresses-extremely soft. August 21, 2014
Rated 5.0 out of 5.0 by great location nice hotel in good position near many great bars and restaurants August 20, 2014
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