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Rated 4.5 out of 5 by 337 reviewers.
Rated 5.0 out of 5.0 by Excellent first time visit. Stayed for two nights. Great service from attentive and happy staff. Will stay again to go further afield in Liverpool. August 4, 2014
Rated 5.0 out of 5.0 mersey view stayed for 1 night as my friend and i were going to theatre. Location was excellent right on Albert Dock and a ten minute walk from James street station. The room was large and had view of the mersey which was nice and also next to the O2 arens and big wheel. Staff were friendly and we enjoyed a nice breakfast.We couldnt find fault with anything and would definately stay again when in Liverpool. August 4, 2014
Rated 5.0 out of 5.0 by salopians lovely location close to shops very spacious room view over albert dock and wheel from our window would have been nice to have a fan in room had windows open a lot of noise at night but to hot to close windows staff excellent breakfast good nice to have breakfast included you could have as much as you liked would stay here again August 3, 2014
Rated 4.0 out of 5.0 by great location helpfull staff. Could do with bit more choice for breakfast like bacon and fried eggs August 1, 2014
Rated 5.0 out of 5.0 by Great location A really nice building and great location if you want to experience Liverpool. Pay and display parking is available in front of the hotel and there are plenty of places to eat nearby. August 1, 2014
Rated 4.0 out of 5.0 by Breakfast The use of just sausage beans and powdered egg for the cooked part of the breakfast is in my opinion the only part of this hotel that needs looking at. Why not use bacon and fried eggs for a change at the weekend. August 1, 2014
Rated 5.0 out of 5.0 by brilliant again we have stayed afew times at this location took our grandaughter to see the giants, everything fine, clean room staff very helpful, breakfast fine, only gripe the room was very warm so we left the windows open fri/sat night very noisy people coming out of the clubs below us, but not holiday inn,s fault can,t do much about it, will definitly go again August 1, 2014
Rated 4.0 out of 5.0 by Great city centre location and suprisingly quiet We stayed for 2 nights for a wedding but also encountered the giant puppets who were in town which happened all around the docks.It was the perfect location for accessing all that Liverpool has to offer. Although the docks area is enough for hanging out with friends with great bars and restaurants. Most of the guests for the wedding stayed at the hotel and had a great time. July 29, 2014
Rated 5.0 out of 5.0 by Giants weekend In Liverpool for the Giants weekend so the whole city was buzzing and the excellent stay at the Holiday Inn Express at the Albert Dock was the icing on the cake. Reception helped with maps and leaflets. July 29, 2014
Rated 5.0 out of 5.0 by Holiday inn has done it again! Stunning building, best location in Liverpool. Very helpful staff , despite a very clear shortage of it.. Give them them some support!!, very impressed at their professionalism despite multitasking .. Would of been nice to see more people at reception that day... The room was very spacious , clean and very comfortable.. No air con on ours and the windows were very dirty, however, this is a minor less positive feedback as the rooms were cool enough. I have stayed here in cooler times and the rooms were equally comfortable.. The breakfast has a fair variety and really pleasant . Overall it was a very lovely stay, it converted our business trip Into a bit of pleasure. July 28, 2014
Rated 5.0 out of 5.0 by Fantastic location Would recommend this hotel, location was fantastic being located next to the Albert Dock. Bedroom looked out on the dock with views of all the boats moored up. Room was very good, and breakfast had a good selection depending on your tastes.Staff were helpful and friendly. July 25, 2014
Rated 5.0 out of 5.0 by Great location We loved our stay here! It was within walking distance to many restaurants and the train station. Rooms were large with beautiful views. The staff went out of their way to meet our every need. We will definitely stay here on any subsequent trips. And it is right next to the Beatles museum. July 21, 2014
Rated 5.0 out of 5.0 by Very spacious and comfortable Hotel has kept its character. Spacious room and corridors. Great location with a view of the River Mersey from our room. July 19, 2014
Rated 5.0 out of 5.0 by Comfortable functional room, great location This is a great pick if you are in Liverpool for one or two nights. The rooms are large and attractive.Tthey are functional and the bed was fine. I had a nice view over the Mersey and the Conference Centre. The location is brilliant on the Albert Dock with the waterfront multi storey car park within a five minute walk. Very handy for the City and Liverpool One. The free breakfast is basic but okay. The hotel is great value for money. July 19, 2014
Rated 5.0 out of 5.0 by lovely room We really enjoyed our stay, the staff were very friendly and helpful and the room was large and spotless. Breakfast had a good choice of cereal and fruit, one morning the juice dispenser was not working properly so a member of staff went and bought some cartons of orange they could have easily just said there was none, At breakfast even when busy the tables and all areas were kept very clean. Only one slight blip, room faced The Liverpool Eye, and when bins were emptied in the early hours it was very noisy. But will return. July 17, 2014
Rated 5.0 out of 5.0 by Pleasant stay in Liverpool The hotel was excellent. Superb location with no traffic noise. Large room with a lovely view over Albert Dock. The staff were all friendly and helpful. Breakfast was included. I did not have a single problem during my stay, a pleasant change from London hotels. I would certainly stay here again. July 17, 2014
Rated 5.0 out of 5.0 by Fantastic location and impressive view Delighted with our choice of hotel. Lovely location on Albert Dock. Fantastic views of the dock and Liver Building. Great conversion of the 1800s warehouse, with iron beams and red brick arched ceiling. Great customer service. Would definitely stay again. July 16, 2014
Rated 5.0 out of 5.0 by great place to stay This is the third time we stayed at this hotel - perfect for museums, galleries and shops . Fab staff. Just a shame the room overlooked the late opening "What's Cooking" - rowdy hen parties shrieking to 3 pm then emptying bins full of bottles....... Ah well..... I would still highly recommend this hotel as a great base with fab facilities July 16, 2014
Rated 5.0 out of 5.0 by Great location and first class service Really enjoyed our stay. All the staff were really helpful. On arrival we were given discount vouchers for local restuarants which was very welcome. Great view from our room. First class. July 14, 2014
Rated 5.0 out of 5.0 by No wedding day blues Travelling to a family wedding can be stressful particularly when one of the party is 94 years old and needs lots of supporting equipment. Unpredictable things happen. Imagine our horror when the reception staff [clearly quaking] met us to say the accessible room occupant had refused to move on. Being pretty calm we viewed other rooms that she suggested. These proved to be ideal July 14, 2014
Rated 4.0 out of 5.0 by Comfortable hotel, great staff Friendly staff, clean and tidy hotel in an excellent location for the docks, perfect for the ACC conference centre and the Echo arena. Free internet access. July 14, 2014
Rated 5.0 out of 5.0 by 50th birthday weekend hotel was in an ideal location for seeing the sights and the open top bus is a must discounts in local restaurants came in very handy they were given to us by a very friendly young man called mark at the reception all in all a great weekend away with the girls July 9, 2014
Rated 5.0 out of 5.0 by A short break It was very easy to find , staff were welcoming even gave us discount vouchers for nearby restaurants, bed was comfy and the room clean. Only downfall one staff member was talking on her walks talkie very loud at about 7.45 am unfortunately not everyone wants to get up on a weekday when on a break. Please in future think of the guests. July 8, 2014
Rated 3.0 out of 5.0 by Excellent apart from the breakfast Good location, not far from city centre (10-15 mins walk) or £7 in a taxi, but plenty of restaurants & bars at Albert Docks where the hotel is situated. Staff were friendly and efficient, rooms a good size & clean, with the usual comfy beds & pillows. Hotel is in a converted wharehoue. All in, excellent, spoilt in my humble opinion by the sub standard breakfast. Sausages maybe 20% meat the rest being cardboard, scrambled eggs were of the add water to a dry powder variety, bacon there wasn't any, cheese squares of either orange or white coloured stuff wrapped in plastic, bread rolls (there weren't any), brown or white sliced only of a very low quality, fruit choice not a lot. So come on Holiday Inn Express give us something half edible or let us have the option of paying for something worth looking forward to, I'll even pay for it. Shame as everything else was good value. July 6, 2014
Rated 4.0 out of 5.0 by Basic and clean This hotel is a fabulous location and the view from our room was brilliant. The room was clean and tidy and a good size as we had a cot provided. The bed was rather uncomfortable as it was soft but they may have been personal preference. On the whole the room was good. Breakfast is self-serve but is pretty basic and tasteless. The pastries are cooked from frozen in the kitchen and were either burnt or underdone. The hot food was not good - pre-mix scrambled eggs and overlooked sausages. It's a shame as I don't think a little more effort on breakfast would cost that much more. The staff were very helpful and friendly. They helped me hugely by washing my baby bottles and making sure we were ok - so I can't fault the service. Thanks to all those I dealt with! July 3, 2014
Rated 5.0 out of 5.0 by Friendly Staff The lady in the reception was very helpful and friendly.. She made us feel very welcome and i will return to this hotel...lovely city..Taxi,s are right outside if needed..the view of the liverpool wheel is lovely at night July 3, 2014
Rated 5.0 out of 5.0 by Liverpook Overall experience was good and would stay in the future July 3, 2014
Rated 5.0 out of 5.0 by Enjoyed our Stay Loved the hotel, so comfy and clean. Will definitely be returning and recommending to my friends July 2, 2014
Rated 5.0 out of 5.0 by Brilliant Location! we were staying here because we had a gig at the Echo Arena...fab location, lovely views from our room very friendly and helpful staff. we will definitely be back. June 29, 2014
Rated 5.0 out of 5.0 by Great location and service Great location, and the converted warehouse and brick vaulted ceilings appeal to me. Comfortable bed and great service. Just need to recognise that breakfast is simple June 29, 2014
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