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Rated 4.5 out of 5 by 318 reviewers.
Rated 5.0 out of 5.0 by Great location! Hotel in ideal location, could not fault the hotel or staff. The only negative was breakfast, I have stayed in a Holiday Inn before and it was the same therefore did not expect much. The breakfast does not meet the same standard as the hotel! However apart from this I would definitely recommend. September 5, 2013
Rated 5.0 out of 5.0 by Great place and great location. We have stayed in the Holiday Inn Express Albert Dock Liverpool, twelve times in as many years. For us it is like a home from home, many thanks,see you next time. Trevor and Val, Carnoustie,Scotland. September 4, 2013
Rated 5.0 out of 5.0 by Fab four enjoy a break This was our first stay at a Holiday inn express and what a wonderful one it was. We only stayed overnight in a family room, but it felt like longer because it was so relaxing. Our room overlooked the inner part of the Albert docks and the Liverpool skyline beyond, so it was a winner as soon as we opened the door and entered the room. Breakfast was plentiful, with a variety of choice to suit all taste. The hotel itself was spotless and well looked after and in a prime location to enjoy all of what Liverpool has to offer. We would definitely recommend it to anyone. September 4, 2013
Rated 4.0 out of 5.0 by Good value lovely setting Although this hotel is in heart of Liverpool its setting is lovely right on the river bank. The building is a conversion and its been done really well. We had a lovely corner room with high ceiling and generous floor space. beds really comfortable and staff very welcoming. Housekeeping staff should be commended for the standard of cleanliness. Would recommend this hotel. September 3, 2013
Rated 5.0 out of 5.0 by great hotel We had a lovely time in Liverpool, this hotel was one of the main reasons for it! Rooms were nice and clean, staff very polite and always smiling. Breakfast was just great. Large choice, good atmosphere. The best thing about this hotel is its location. We didn't know it when booking the hotel but Albert Dock is one of the best Liverpool attractions! Just by the Wheel of Liverpool. Walking distance to all other attractions and the city center. The main disadvantage was parking. There are few small (and expensive) parking near the hotel but as there was a big conference nearby, there was absolutely nowhere to leave the car. All in all we would definitely recommend the hotel. Just to mention, we have 2 little boys (4 and 7) who absolutely loved our stay in Liverpool and the hotel. They spent a significant amount of time on the window ledge watching the water, boats, lights and people. September 3, 2013
Rated 5.0 out of 5.0 by highly recommended A warm greeting on arrival, even though I need to change our room. It was all done will no fuss and lots of help. The staff were incredibly friendly and the view from our room was breathtaking August 31, 2013
Rated 4.0 out of 5.0 by Location good, room excellent, breakfast average - not hotel style Close to city centre - about 10 minutes walk to Liverpool One shopping centre. Entrance ware house like - Nice and spacious room (4th floor Albert Dock view). Breakfast - variety of coffee and tea - BUT orange juice very diluted, tasted awful, and Tripadvisor Reviewed 27. August 2013 commented that - No change, guests trying the orange juice also complained - not drinkable. I asked the waitress, she tasted - not good, diluted. I told the reception - they said they knew (!) something wrong with the machine - but fix it then and in the meantime supply with drinkable orange. August 31, 2013
Rated 4.0 out of 5.0 by Good Value in an ideal location Stayed overnight in August while visiting Albert Dock. Excellent big and clean rooms, beds and bathrooms - pleasant staff and lovely view over the dock. Good price and location. Ample breakfast, and tea and coffee in room. I would point out however that the lowest available floor is the second floor, and I didn't realise this until after I had booked. I don't like lifts and it was excruciating going up and down those flights of stairs. Not the hotel's fault, of course, but worth mentioning, as a lot of people don't like lifts. August 30, 2013
Rated 5.0 out of 5.0 by A step away Apart from an initial difficulty finding the entrance, I was looking from inside the dock, my stay was excellent. The staff were helpful, the room was comfortable and had everything I needed and breakfast was good. August 29, 2013
Rated 4.0 out of 5.0 by A comfortable and lovely room I was booked into a lovely and comfortable room in the corner of the building. It had two windows, one overlooking the ferris wheel (which was lit up at night) and one overlooking the Albert Docks. The bedroom and bathroom was of a nice design and had a nice ambience. They both were clean and fresh. The tolietries were a bit on the sparse side so I suggest you take your own tolietries. There is no bath but a nice walk in shower. The location of the hotel is great for Liverpool city centre, a short walk to Liverpool Central station, a variety of bars and restaurant. Close to the Albert Docks and the Britannia Pavilion where there are plenty of nice restaurants so you can walk around at night. There is a nice atmosphere. The breakfast was ok, the orange juice was watery, the hot breakfast buffet was limited but if you're a cereal, toast and a cup of tea person, this hotel will suit you! The tea was nice enough but not fantastic. The decor of the hotel is very nice and corridors are spacious. August 27, 2013
Rated 5.0 out of 5.0 by Family break Thoroughly enjoyed our stay, room nice and clean, cleaner even tidied our room on our 2nd day. Breakfast good, and staff nice and polite. Nice view of the Dock. Would definetly stay here again. August 25, 2013
Rated 3.0 out of 5.0 by Great location but poor sleep experience. Hotel situated in the wonderfully converted Albert Dock. Perfect location for attractions and city centre. Staff friendly. Breakfast experience was not great. Food was OK, but they did not have enough staff to ensure everything was running OK, tables not cleaned, used crockery everywhere and coffee machines out of ingredients. Would not recommend for a family. I booked a family room for myself, wife and 2 kids age 11 and 13. The kids bed was a converted sofa bed which was very uncomfortable indeed. The main bed mattress was OK but I do not understand why some professional hotels have to buy the cheapest pillows they can possibly find. At least in the other main budget chain hotel they understand sleeping well is v important and provide excellent pillows. The room was very clean and had a great view of the Liverpool Eye. In summary, a great location but not suitable for families. August 24, 2013
Rated 5.0 out of 5.0 by Excellent value and facilities The room was excellent - as good as you'll find anywhere. To complete the experience we had a splendid view of Albert Dock from our window. Breakfast was a bonus, a good choice presented very much in the French/Belgian style. To have such a hotel within walking distance of the Albert Dock attractions is a real benefit. All staff we met were very pleasant. August 24, 2013
Rated 4.0 out of 5.0 by Breakfast A very disappointing choice for the cooked breakfast - only sausages, scrambled egg and beans, with no other choice and all pretty awful. This was not what I had expected from this hotel in the past. Mostly cakes and sweet selection. I have never had to mention this before and would have to think twice about my stay the next time. Maybe a minor point but people should know what to expect. All other facilities great and staff very helpful August 20, 2013
Rated 5.0 out of 5.0 by Breakfast We could not fault the hotel but we were disappointed with the breakfast. Perhaps you could trial doing bacon and eggs instead of sausage. The hotel was very nice and the staff went beyond themselves. Excellent they should all be praised very highly. Thank you and see you next year. With grateful thanks M Watkin August 18, 2013
Rated 3.0 out of 5.0 by Dirty room but nice staff. Very disappointed with the room, the bins hadn't been emptied and the bathroom wasn't very clean also only one set of towels between the two of us. August 18, 2013
Rated 4.0 out of 5.0 by Comfortable roomy hotel Initially greated a tad frostily by the receptionist as we arrived early for a 2pm checking. It was no probleming leaving our bags but the look on someones face speaks more volumes than words!! Coming back later that afternoon we were checked in by a different receptionist. This was my 1st stay here, no reference was made to being a priorityclub member. We went off to find the room and I must say we were as a family overthe moon with the hotel, the location, the room was a good size for our family of 4 with an amazing view of Albert Dock, the Liver Building etc. Breakfast was ok. There was only scrambled egg and sausage that was hot but its complimentary and the kids ate what the wanted so that was good. I will return to this hotel again. Oh ps I requested high floor, decaf coffee and plenty of tea for the 4 of us and this was catered for. The first time ever and I have stayed at a few IHG. Thank you Regards August 18, 2013
Rated 4.0 out of 5.0 by Very nice This feels much better than a normal Holiday Inn Express. Large rooms and comfy beds. Breakfast area is a little small and crowded - which IS like a normal Express - but the whole thing is good value for money. It's well situated in a nice part of Liverpool with restaurants and bars around. Car Park is discounted to £7.50 a night. All-in-all it's recommended. August 18, 2013
Rated 5.0 out of 5.0 by Comfortable bed, great views from room. We had a very enjoyable stay for three nights, and the hotel was a five minute walk to the Echo Arena to the convention we attended. Staff were friendly, helpful, and courteous. For breakfast, there was plenty of choice. Would certainly stay again. August 17, 2013
Rated 5.0 out of 5.0 by great location. A comfortable and spacious room with a fantastic view over the Albert Dock to the Liver building. Central location in Liverpool excellent and reasonably priced. We'll be back. August 17, 2013
Rated 5.0 out of 5.0 by A stay with ease Very comfortable, liked the large bed. Staff very polite and tried to antisipate our requirements after the first day making their service a step up from the norm. Will no doubt be using again. August 16, 2013
Rated 5.0 out of 5.0 by Great Place Very Relaxing. Very relaxing and comfortable Hotel. Reception Staff were very helpful and the rooms were excellent. Will definitely be using it again. August 16, 2013
Rated 5.0 out of 5.0 by Brilliant location The hotel is located in a fabulous position in the Albert Dock. Probably the nearest you can stay to the River Mersey without getting your feet wet! Our room, 402, overlooked the Albert Dock itself so it was nice to look out onto the moored boats and to the Liver Building beyond. The room was comfortable and well furnished. Breakfast was good but there was not the same variety as at other Holiday Inn Expresses we have stayed in. This is an excellent location for exploring Liverpool. The big wheel is right outside as are the Echo Arena, conference centre and the waterfront with several impressive buildings and museums, including the Albert Dock itself. And, of course, the ferry across the mersey. A ten minute stroll gets you to the Liverpool 1 shopping complex and slightly further out, approx 20/30 minute walk gets you to the cathedral and university areas. The staff are also very friendly and helpful. August 15, 2013
Rated 5.0 out of 5.0 by EXCELLENT VALUE IN A HISTORIC VENUE Very comfortable hotel set within old mills in the centre of historic Albert Dock. Excellent facilities and spacious family rooms. Friendly and helpful front desk No dining (bar and breakfast) but lots of restaurants locally within walking distance. Highly recommended for business and leisure traveller, single, couples or family. August 13, 2013
Rated 5.0 out of 5.0 by great room We had a lovely two night stay at this hotel, the room was very spacious for a family room, we were delighted to see that the sofa bed was all made for our child. The room itself had a nice large window with a view over the docks. Bathroom was extremely clean, with a shampoo and hand soap dispenser and lovely clean towels. The breakfast was basic but we knew it would be but we were a little disappointed that once the daily allowance of fruit is gone then it is not replenished, considering all I wanted for breakfast was a banana! Overall, I would recommend this hotel to friends and family as it is in a great location, you can walk to Liverpool Lime Street Station in approx. 15-20mins. Hope this is helpful. August 12, 2013
Rated 4.0 out of 5.0 by Great location Lovely location for seeing Liverpool with plenty of good restaurants close by. Hotel was only let down by a low pressure shower and a disappointing breakfast with some essentials running out early (including toast!). Also beds a little soft for my taste. August 12, 2013
Rated 4.0 out of 5.0 by HI Express Albert Dock 1. Sign posting to hotel needs to be improved. With Sat Nav (GPS) its not a problem but street signs not clear. 2. Breakfast was awesome. 3. Bed was a little too soft for me and my wife. 4. Room was big enough to take a family of 4 with a squeeze. 5. While we were there, the weather was very hot. No air conditioning in the rooms and difficult to get good air flow thru windows. I imagine on a normal Liverpool day, weather wouldn't be such a problem. 6. Parking near by is 10 per day but the hotel will give a 255 discount if you request a coupon. 7. Great location for Albert Dock, Liverpool One and City Center restaurants and bars within walking distance. August 12, 2013
Rated 5.0 out of 5.0 by Fantastic location; spacious & comfortable rooms; relaxing From checking in with its friendly customer service staff to check out we had a really great experience in the hotel. Rooms are clean and very spacious. With two adults and two kids, we had a room overlooking the dock that was quiet even though the complex was full of tourists below. There is a wide selection of places to eat within the Albert Dock complex and Liverpool One shopping area is under a ten minute walk. The Liver Building and new Liverpool museum are close by and Echo Arena is 100 metres away. Would come back again. August 10, 2013
Rated 4.0 out of 5.0 by Great room, very comfortable and everything we needed Lovely aspect room - on corner of building so two windows, and exposed brickwork in keeping with building. Beds very comfy, and nice clean bathroom. Only 2 negatives - as we were on 2nd floor we were right above a bar one side and a nightclub entrance the other,so it was a tad noisy quite late, mainly due to the hot weather we had the windows open which didn't help. The other negative was the massive queue for breakfast! Consequently everyone was taking everything in one hit - cereal,cooked stuff and toast,my weetabix had gone all soggy by the time i'd got to the table. Previous times staying in holiday express there wasnt a queuing system,you got each course separately - also there wasn't a lot left! However, I would come back here again - maybe because it was the weekend - everyone waited to the last minute for breakfast. August 9, 2013
Rated 5.0 out of 5.0 by Friendly staff, very clean hotel. The staff at this hotel were all super friendly and helpful. The hotel was impeccably clean in every area. The room was spacious and comfortable. The value was fantastic. The location was perfect for the docks and a short walk into the city center. I would highly recommend this hotel. I would choose it again for my next visit. August 9, 2013
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