Rated 4.0 out of 5 by 180
Rated 4.0 out of 5.0 by Kop888 Value and comfortable stay
Food average, rooms comfortable, good value if the internet works!
September 3, 2014
Rated 5.0 out of 5.0 by Reevo Great Location and Fabulous Staff
Having been forced to fly from Liverpool Airport at the lat moment due to missing our flight from Manchester because the M6 was a "car-park" we booked in at the last moment.
The staff were brilliant (Rebecca on Reception was a star); the variety and presentation of drinks and food on offer so late at night was just perfect.
Although there was a problem with the WiFi that night, the staff had made sure that everyone who needed internet access could do so in an orderly manner in the public areas.
Booking a Taxi via Reception was easy and punctual.
Good breakfast set us up for our flight to France.
September 3, 2014
Rated 5.0 out of 5.0 by 2southerners Great towels and shower
As on previous occasions, we had a comfortable night's sleep in a convenient location.
We will be back.
September 2, 2014
Rated 2.0 out of 5.0 by SBee098 Too many things not working......
Wifi not working, TV not working, table lamp not working, telephone missing....
August 20, 2014
Rated 2.0 out of 5.0 by Lesois No wifi
Wifi which should have been available was broken, problem for getting work done etc. Had already made other arrangements to eat out as previous stay there was no dinners available and I had to have take away pizza. Kettle in room not working so had to have a r,pom change, quite an upheaval although staff were v helpful in helping me to move. Later realised the kettle didn't work because my key card should have been inserted in the wall to make it work. Why didn't staff know to suggest this, I can't be the first person to forget to do this surely.
August 16, 2014
Rated 5.0 out of 5.0 by JD1111 Very good stay
Very good stay, easily booked online, convenient location for airport - we walked to the airport (20 mins) leaving car at hotel for an affordable price. Retail park nearby, breakfast included. Free wi-fi.
August 11, 2014
Rated 5.0 out of 5.0 by mary theresa very friendly staff and helpfull with the bags.
Would stay here again was clean tidy and lovely staff,it wasn't noisey even though is at the airport so goodnight sleep I did get.
August 9, 2014
Rated 1.0 out of 5.0 by darren11991122 DO NOT STAY AT THIS HOTEL!
This was the worst hotel stay I have experienced in my life, granted it was a warm weekend however staying in a room with 2 kids under 10 and not being able to get a single minute sleep is not what I call a good experience.
We were on the 5th floor and the temperature in the room was 33 degrees! okay so this hotel doesn't have air conditioning so I rang reception up at 2:30am asking if they had any fans for the room at which I was told for health and safety they can't provide fans and we're not allowed to bring one into the room.
I was advised to open the window! Really? it opens literally 3cms! the room was completely unacceptable and without a doubt ruined our weekend in Liverpool.
To give you an idea of how bad it was I checked out of the hotel on the Saturday morning with no hotel to go to luckily the Crown Plaza had a cancellation so we got into there for our 2nd night and got a great night sleep!
AVOID THIS HOTEL AT ALL COSTS>
July 30, 2014