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Rated 4.2 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Would Definitely Recommend Me and my other half stayed in this hotel on the 26th June 2015. On arrival, the staff were really friendly and welcoming. The check in process was very quick and we were able to find our room with ease. We were pleasantly surprised with how clean and lovely our room was. The bathroom was clean with a powerful shower which was lovely. The TV had a selection of channels meaning me and my partner were able to relax on the night time. The breakfast was good in the morning. There was a selection of cooked food, toast, fruit and cereals. I would definitely recommend this hotel. July 1, 2015
Rated 1.0 out of 5.0 by No lobby common area What looks like a lobby to me is what they call a restaurant. We were asked to leave the lobby (restaurant) because we were not dining with them. I had a room there, and they were very helpful and nice for getting us an early check-in after a long international flight, but I was offended when they asked us to leave the lobby, because the lady said it was not a lobby, it was a restaurant, and we had brought in subway sandwiches, which were not allowed. I have never had an express tell me that I cannot eat my own takeaway food in the lobby. The lady did later apologized and said they are considering adding some common space. I suggest that they just let the few people that want to eat fast food or takeaway in the "lobby" do that. She mentioned that if they let other people bring in their own food, then no one would buy food from them. Seems like that might be a food quality vs price issue if that is true. The rooms do not have good ventilation and there was no individual cooler in the room. The rooms were hot, and there was nothing other than a small fan they offered us to make it any better. The lobby, sorry restaurant, was nice and cool though. June 30, 2015
Rated 5.0 out of 5.0 by Excellent service but room too hot We thought the staff were excellent and you should be proud of the way they represented the company. On the negative side, the room was too hot and we couldn't see any A/C. Also the corridor on 4th floor was also far too hot. Our bed, although comfortable, was very squeaky and made a lot of noise when we turned over. We had to take breakfast early (before 5am) so it was just the basic one. However, the croissants were dreadful and must have been at least a day old as they were definitely not fresh! Luckily there was toast available. June 29, 2015
Rated 5.0 out of 5.0 by Great Staff Great location I would recommend this hotel as the staff made it. This is NOT a town center hotel but is in a great location with good transport links June 24, 2015
Rated 3.0 out of 5.0 by Room fine/breakfast awful Probably the worst breakfast ever. Room was fine. Good value for a pointbreak. June 23, 2015
Rated 4.0 out of 5.0 by Adequate For A One Night Stayover Overall the hotel met my expectations of an Express. My only cause for concern was the lack of staff in the reception / bar area. During my stay I only noticed 2 members of staff who appeared to be continually run of their feet...e.g. when I was checking in the female member of staff (who was very polite and extremely efficient) and only once she was was satisifed that I was taken care of had to dash to serve another customer in the bar area, then dash back to answer a phone in reception, then back to the bar, then back to check another guest in etc....The other male member of staff was serving food to guests in the lounge / bar area. Perhaps another set of hands would have eased the pressure on these guys..? June 19, 2015
Rated 5.0 out of 5.0 by Excellent staff From checking in to checking out the staff could not do enough for you. June 17, 2015
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