Rated 4.1 out of 5 by 109
Rated 4.0 out of 5.0 by shirla Great location and very friendly
Booked to stay overnight because we had an early flight booked the next day. Hotel very easy to find as it's on the road to Liverpool Airport but could do with a 'warning sign' as I drove past it before I saw the entrance to the hotel and had to go around the roundabout to get in.
Receptino staff very friendly and helpful. No restaurant or food available at the hotel but can get meals at the garden centre next door until approx 7.30pm. Only other alternatively is a Toby Carvery which is on the main road and several hunderd yards away. Probably wouldn't feel safe walking that distance by myself though.
Good choice of continental breakfast available from 4am; parking is free during stay at hotel and is secure car park; room was clean and bed quite comfortable. No air-con in the room and as the hotel is close to a busy main road it wasn't possible to leave the window open at night so I imagine it could get a bit warm in the summer. All in all though, we had a good night's sleep, in a comfy bed and had shorter travel time to the airport so felt more refreshed. Would definitely recommend this hotel.
August 29, 2013
Rated 5.0 out of 5.0 by Emma86 enjoyed our stay
Only stayed one night as it was my fiances 30th birthday party in speke. On arrival it was a quick check in, rooms were spotless and the bed was very comfortable. The staff were very friendly and helpful. Would definitely recommend and stay again.
August 28, 2013
Rated 5.0 out of 5.0 by mimuloss First class
First class service, room comfortable and spottlessly clean.Very reasonable car parking charges. Thanks .
August 27, 2013
Rated 5.0 out of 5.0 by Jangeo Excellent
This was a very good hotel and fantastically priced. The staff were exceptionally friendly and helpful. The standard of service was very good indeed. The room,though small was well equipped with a comfy bed and very clean bathroom.
Overall I was very impressed with my stay
The breakfast was more than adequate with a good variety of pastries,bread and cereals and an endless supply of hot and cold drinks. The toaster cooked delicious toast.
I certainly would return again if I was flying from Liverpool.
Great experience at a great hotel with very good staff.
August 26, 2013
Rated 5.0 out of 5.0 by AlwaysOnMyHols Great value, Great start to holidays
Great value, perfect location coupled with friendly attentive staff and immaculately cleaned rooms makes this hotel a create choice to start your holiday from when flying from Liverpool.
August 25, 2013
Rated 4.0 out of 5.0 by lollylou32 great value
Just returned from paris having stayed at the holiday inn the night before an early flight. Great deal for 4 nights parking with the night you stay in the hotel complimentary. Definately use again if going on short trip. Clean and comfortable with very helpful staff.
August 22, 2013
Rated 5.0 out of 5.0 by SezzySez Relaxed and perfect location
Perfect for Liverpool airport, used the hotel park and stay service. My daughter and I checked in the night before our flight to have a relax before our mini break. Relaxed atmosphere, comfortable and warm bar area. Only slight negative comment is to double check that your airport transfer is booked as ours wasn't; however, it was rectified quickly and all went well. Staff member James was knowledgeable and promoted the hotel group by offering the IHG rewards cards which I accepted and will hopefully use in the future.
Shame there was no bacon for breakfast, that's normally standard in hotels.. :/ All in all though a great start to our break so thanks :)))
August 19, 2013
Rated 5.0 out of 5.0 by Terri60 Phew
After the awful experience, I had the Saturday before, it was wonderful to have my faith in Liverpool Express restored. I had had a horrendous journey being held up for hours in 2 accident situations. All I wanted to do was chill. My head hit the pillow at 23:00 and I slept until 09:15. Look forward to my next stay . Must request room 520 again.
August 19, 2013
Rated 5.0 out of 5.0 by Anna70 Home from Home
Excellent location. Very warm welcome and very helpful staff. Room lovely and price excellent. Stayed three nights and would definitely stay there again and would recommend hotel very highly.
Thanks to all the staff.
August 12, 2013
Rated 4.0 out of 5.0 by Scousetilidie Saturday 3rd aug stay
Overall I was satisfied with my stay in your hotel although there was a couple of things that I would like to see change.
Firstly your evening meal menu is very limited. Choice of pizza or curry? That was it. And secondly the breakfast was lacking bacon.... Mushrooms .... And the plates were the size of a saucer ?
August 9, 2013
Rated 5.0 out of 5.0 by Graih86 Very nice.
Service at the reception desk was good. The room was very comfortable and clean. It wasn't expensive for one night and it is very close to the airport so a taxi isn't expensive. If I am traveling again from Liverpool airport and I need an overnight stop I would definitely consider staying here again.
August 4, 2013
Rated 1.0 out of 5.0 by Simon413 Hot and Stuffy
Stayed late July - day time temperature 21. This hotel has no air conditioning except on the ground floor where the restaurant/ reception (and management) are situated. The rest of the hotel is hot and stuffy. Difficult to sleep at night because of the heat and lack of air. Could not get out of the room quick enough. Not recommended
August 3, 2013
Rated 5.0 out of 5.0 by 4travelersunited Just what we needed
Stayed in Liverpool for a night out at an event. Needed a hotel, tried to book one in centre of Liverpool but costs were ridiculous. Chose this hotel as was a really good price. Only a small taxi ride away to the centre. Rooms were modern and clean, although the pull out bed could have been a bit more comfortable. Breakfast was great. Only downside due to location is the early morning noise from the airport, but expected that when booked it.
August 2, 2013
Rated 4.0 out of 5.0 by MBA44 Good stay
We have stayed at this hotel on a number of previous occasions when visiting our 2 daughters who live in Liverpool at present. It is very convenient when flying from Belfast to Liverpool. I have never had any issues when staying here and would recommend to stay here.
August 2, 2013
Rated 5.0 out of 5.0 by HappyHarry1 Great stay
Had a great stay at holiday inn express john Lennon airport
Room was great bed comfy great location thanks to the manager
July 31, 2013
Rated 5.0 out of 5.0 by Susanna2013 Good for needs
Beds are not great, bit hard
Hairdryer was too hot
July 29, 2013
Rated 3.0 out of 5.0 by Dips78 No air con and hard to relax on a hot day
The rooms have no air conditioning unit so on one of the hottest days of the year it was pretty uncomfortable.
The room itself was a nice room.
The receptionist insisted to take £30 charge on my credit card for use of facilities and was given no receipt even though I explained to her I had paid for my room in full,am a priority member and am tee total and have no intention or desire to buy anything additional from the bar located at reception (as there is no mini-bar or other services in the room). I stayed in a holiday inn express the night before in Edinburgh and this never happened there so inconsistency in the service standards.
I rang up the customer services free toll number from my room and the adviser said some HIE were like franchises and operated different policies.
The next morning the same lady was in reception and I went and checked out. She was quite cold where other staff greeted. She didn't give me the code needed to take my vehicle out of the car park and what it meant was once I had loaded up and was at the barrier, I had to leave my mother in the car at the barrier and walk back into reception to go and request for it.
Breakfast - prefer continental cheese slices to blocks of cheese packed in plastic, kind of what you give the kids in a lunch box. Being vegetarian, I like a hot breakfast of beans on toast and usually put a cheese slice on top too but couldn't do that with a block of cheese.
July 20, 2013
Rated 5.0 out of 5.0 by Jamessurv Well run, functional and good value for money hotel
Excellent value for money, with breakfast and wi fi all included in the price.
Well serviced rooms are more than adequate for business stay over for the price being paid.
July 15, 2013
Rated 4.0 out of 5.0 by Conny Very helpful staff
Enjoyed a two night stay and although there is no air conditioning it was still comfortable. Staff were very helpful and friendly and the room was clean, neat and tidy. Good value for the price paid.
July 12, 2013
Rated 2.0 out of 5.0 by PeterandAndrea Still waiting
Terrible booking system. Booked two rooms for 4 people for two nights and they decided in their wisdom to charge for 7 people and charged my credit card £100.00 too much. When I realised two days before we arrived they said they would refund the money but had to be authorised by the manager. When I queried the refund on check in I was told it would be easier to process on my departure. Easier for who ?? - certainly not me. Here we are one week later and money has still not been refunded. Says a lot for their customer care when the problem was entirely their own doing. Will not book with them again
July 10, 2013
Rated 4.0 out of 5.0 by David8899 Please do not run out of whisky!
Have used this hotel before. This time the bar had no Scotch whisky left. The staff gave us a free Irish Whiskey and were full of apologies, but Scotch whisky does not have a best before date!
July 8, 2013
Rated 5.0 out of 5.0 by dudleycat we were very comfortable with the hotel and friendly service.
My husband and I had to come to Liverpool for a family get together, we were unsure where to stay, but had stayed in Holiday Inns before, and were always pleased with the services. We booked on line, got a good deal and were not disappointed with our choice.
We would certainly stay there again.
July 6, 2013
Rated 4.0 out of 5.0 weekend in Liverpool
Stayed here with my daughter overnight as we were on a gin tasting event in Liverpool city centre. Found the hotel to be very clean & the staff friendly & helpful. The beds were extremely comfortable. The breakfast was also very good. The hotel is approx 15-20 mins away from the city centre, there are buses nearby that run into the city centre but used taxis instead which cost approx £11 - £13 one way. Would definitely use this hotel again & would recommend. Very easy to find & very convenient for Liverpool airport. Funnily enough didn't hear any air traffic noise!
July 5, 2013
Rated 4.0 out of 5.0 by MK26 Smoking area to the entrance of hotel
Most annoying part during the stay was people smoking in front of the building near main entrance leading to the reception area. A canopy or 'bus-stop' shelter needs to be built in the front garden area tucked-away in the corner somewhere so that smokers are kept well away from the entrance area.
July 3, 2013
Rated 5.0 out of 5.0 by shadow402 pleasent welcome
Stayed in travel lodges before and this was the 1st time we stayed in a Holiday inn express, it was very comfortable and the staff were very helpful, also having breakfast supplied was a massive bonus, not having to go else where 1st thing in the morning as soon as you get up thank-you to all the staff. Very clean and tidy.
June 28, 2013
Rated 3.0 out of 5.0 by Cymro Priority club membership unrecognised
Friendly staff but no recognition of Priority Club membership. Why write my current points total on my room card while offering nothing in recognition.
Had to wait ages to get gate pass code as only one receptionist on duty at busy time.
June 25, 2013
Rated 2.0 out of 5.0 by nat123 Breakfast choice very poor
The breakfast was a great disappointment. There was only beans, scrambled eggs and sausages. No other hot food variety. No brown bread, staff weren't very helpful and tables were dirty and had food on them from the last person. I wouldn't stay there again as I feel that it was quite expensive for the price. Very noisy with other guests going on holiday and young groups screaming on corridors. Not a pleasant stay at all.
We have stayed in Holiday inns before but the Holiday Inn Express's are nothing like the Holiday Inns.
June 24, 2013
Rated 1.0 out of 5.0 by Plasticpop very very Poor Staff Shame
I stayed here for 2 nights, we did not have a bed that my son could sleep on, the pull out was awful, the staff did nothing to offer any help.The Breakfast was awful, the food ran out, the cutlery ran out.When I asked for refund I was told the manager was away, it took about 4 weeks to finally get a e-mail from him saying he had refunded.I rang and asked for him lots always to be told he was away !!!
It's a good looking hotel, shame the manger is never there !! to see how poor it is run, or does he already know that.
June 19, 2013
Rated 5.0 out of 5.0 by Lelpot Comfortable night
We stayed 1 night in a double room. The service was really good as we arrived, very courteous staff. The room quality was good as were facilities available. I have stayed in airport hotels in the past but this one was exceptional in that it did not feel like one. It was very quiet and restful.
June 11, 2013
Rated 5.0 out of 5.0 by Angela45 Great value for money with great service.
Rooms well equipped and breakfast choices adequate with hot and cold options available. Have stayed here before and would have no hestitation in staying again or recommending to friends.
June 4, 2013