Rated 4.0 out of 5 by 160
Rated 5.0 out of 5.0 Location and suitability of accomodation
HI provide two rooms adjoining for us to care for our daughter with a disability which is essential. The service and accommodation suit us ideally for our visit to Liverpool for a hospital appointment.
May 28, 2015
Rated 2.0 out of 5.0 by Caroline23 Knowsley experience
Having stayed at this particular hotel a number of times and been satisfied with all aspects of our stay we were disappointed on our most recent stay to find that the cleanliness of our room was below what we believed to be an acceptable standard. We discovered this quite by chance - moved one of the beds and could see quite clearly that the room had not be hoovered for what looked like a considerable amount of time. Unfortunately this made us question if anything in the room was actually clean - we decided not to complain on site as we were only there for one night and did not want to spoil our brief stay in the area. We will however explore other 'stay' options for our next visits and truthfully only come back to this particular hotel as a last resort. As we have both family and friends in the area we intend making regular trips to Liverpool
May 27, 2015
Rated 1.0 out of 5.0 by very unhappy client The worst hotel
It was a Saturday night and the hotel was busy, we had noisy banging doors late into the night keeping us up. In addition the mattress and bed linen was poor so we weren't comfortable and the ambient lighting outside our room was disturbing, in fact there was a flood light outside! We had tried to sleep with the curtains drawn and window closed but it was too hot so we had to keep the window open.
On checking out next day the girl at the counter asked if we'd had a good stay, my partner said it was awful and she just responded like a robot with "That's good" and was totally disinterested!
Also although breakfast is provided it was very poor quality.
I have never written a bad review and we travel a lot, for me to go through the pain of writing this means it was really bad.
May 21, 2015
Rated 4.0 out of 5.0 by Dawadd Liverpool visit
Good value hotel when visiting Liverpool. Easy to catch a bus into town and many dining choices nearby. Parking lot was very busy while we were there, but space could be found.
May 20, 2015
Rated 5.0 out of 5.0 by BGB45 Staff
All staff including room attendants very pleasant.
May 20, 2015
Rated 3.0 out of 5.0 by disappointed from suffolk poor quality of food and service
If you plan to have a meal at your hotel, then do not book into this particular hotel.
Quality of food very poor and service abysmal.
May 15, 2015
Rated 4.0 out of 5.0 by Stephen1959 Great Stay at the Knowsley HIE
My wife and I stayed at the Knowsley HIE and found the staff to be very friendly and helpful. They were attentive to our needs and offered assistance without being prompted. It is a great place to stay whether for business or as we needed to provide a base for visits to family members.
May 7, 2015
Rated 5.0 out of 5.0 by diddy66 nice rooms and friendly staff
does everything it promises... would just have been nice to have a sitting area outside as it was a lovely day and we had planned to have a drink in hotel in afternoon, would have been nice to sit outside. otherwise a lovely clean hotel.
April 28, 2015