Rated 3.9 out of 5 by 64
Rated 1.0 out of 5.0 by Cassie1987 Not helpful
I was in my room for and hour and a half and had to leave about 4.30pm due to a family emergency. I was still charged for the room even though no services were used and not only that 2 payments were taken from my card and I am still awaiting one to be refunded after 4 days. I have rang every day to no avail. I am not happy with this service at all.
February 20, 2014
Rated 2.0 out of 5.0 by DG500 Not the best experience!
Checked in after booking 2 rooms and was offered 1!
An additional charge was then taken from my bank account for the pre paid 2nd room. Got their in the end with the extra charge refunded but not the best start to our weekend away!
February 15, 2014
Rated 5.0 out of 5.0 by I love South Africa Brilliant venue outside Liverpool City Centre
This hotel is approximately 6 miles outside of Liverpool City Centre but with very easy access to the M57 and the centre. Although adjacent to the motorway we never experienced any noise and enjoyed 3 good nights sleep between Christmas and New Year. We had a mobility access shower room which was great (plenty of hot water) but do not take anything into the shower room with you as there isn't anywhere to hang or put anything and the floor obviously gets very wet. This aside the room was lovely and clean and warm.
The breakfasts, in our opinion, are very good. Plenty of cereal, fruit, yoghurt, a few items of hot food (sausage, beans and scrambled egg), toast with preserves and fruit juice, tea and various types of coffee.
A very enjoyable 4 days spent here and if you want a reasonably priced hotel for a stay near Liverpool then this is the one.
Well done Holiday Inn Express Knowsley - will certainly stay again if we are in the area.
January 3, 2014