Rated 4.1 out of 5 by 120
Rated 1.0 out of 5.0 by MaryRN2010 Rude Manager
The night staff was great and very friendly. The room was nothing special but clean. That's were the good stops. I didn't get checked in until very late due to my flight being delayed so I was given a late checkout. However, housekeeping tried to enter the room at 8:15 in the morning because they were told I was already checked-out. Unable to fall back to sleep I ended up checking out at 9:15; not a late checkout. Then I got charged an extra charge. When I called to ask about it, the first person I talked to was polite and tried to be helpful; when I talked to the manager she was kind of rude and said there was no record of the extra charge but said she would check some other things out and give me a call back that day. After waiting for forty-five minutes, I called back and the manager had left for the day. I will not be staying at this hotel again.
January 8, 2015
Rated 5.0 out of 5.0 by Casper55 Christmas vacation
Excellent experience. I could not ask for a better stay and am quite impressed on how clean this overall Motel was. Hope to stay again soon!
December 28, 2014
Rated 2.0 out of 5.0 by TouristYYZ Misinformed staff
I was traveling for work, my partner and I were transporting a helicopter thru Billings. My partner called ahead to see if there was room to park and the person that answered the desk said yes. If I had known which hotel he had called I would have told him to find us another hotel because I've been burned at this hotel before.
We arrived in a snow storm, I got stuck trying to get the helicopter transporter out of the road into the hotel.
The room was OK, the hotel clean, but the staff does not have a clue about parking anything larger than a Prius.
December 20, 2014
Rated 4.0 out of 5.0 by generic nickname 99 Comfortable stay
They didn't have an airport shuttle so I had to wait in the airport until my rental car was ready. This is really the only complaint. The rest of the stay was on par for HI.
December 6, 2014
Rated 2.0 out of 5.0 by sportsfan2727 Regular Holiday Inn Express User - Wont stay here again
Terribly isolated location, only things on this exit are a burger king, a taxidermy, and a gas station (not in Billings!). I found out shortly after getting on the road the next morning my brand new car had a tire slashed with a razor blade overnight at that facility. The hotel backs up to a train track in which trains ran every night on the hour slamming their horn and waking me up. TV service in the room was static filled and froze every 5 seconds making it impossible to watch. If it weren't for the nice staff this hotel would get a zero from me. The staff were great and friendly, they're just working with an absolutely AWFUL property.
December 3, 2014
Rated 4.0 out of 5.0 by Seattle bound traveller comfy room and great breakfast
Staying here was a last minute decision after a long day of driving. The staff was friendly and our two queen room was spacious. The beds were quite comfy and we loved all the pillows. Breakfast was great with a really good selection. The lobby, hallways our room and the breakfast area were all spotless. The only problem we had was when we went to the front desk to ask a few questions no one was around. We waited a bit but no one came. Other than that everything was great. After our positive experience at the Holiday Inn Express in Newton, Iowa we decided to look for them first wherever we stopped on our cross country road trip. We appreciated that our stays at Holiday Inn Express properties were consistently clean, comfortable and had a great breakfast selection. We always left well rested and full.
November 25, 2014
Rated 5.0 out of 5.0 by HerbG Yummy Breakfast
I had a really relaxing time in the hottub after a long day of driving. The breakfast was a great way to start the day. The front desk staff was very helpful with directions and recommending places to eat. The room cleaners were also very friendly offering a goodmorning and how was your stay. I will definitely return to this hotel.
November 21, 2014
Rated 5.0 out of 5.0 Saved me
This hotel is wonderfully updated, clean and refreshing. Honestly it was god sent after the disaster my wife and I experienced at the Billings Grand Holiday Inn, which I truly do not understand how that hotel could still be branded as a Holiday Inn.
November 21, 2014