Rated 4.1 out of 5 by 301
Rated 4.0 out of 5.0 by plaayr Billings
Another problem was the parking lot, all the insurance trucks were parking all over. You could even enter the parking lot, because the trucks were parking illegal. I think the insurance company's should tell there worker to park the trucks in the parking structures.
June 21, 2014
Rated 5.0 out of 5.0 by Debra64 Great stay
I love staying here when I can the staff is always helpful and courteous. The rooms are comfortable.
June 20, 2014
Rated 2.0 out of 5.0 by Geeo Not what I expected from a Crowne Plaza
Being an IHG member I expected a little more. I f I would have know upon booking that the hotel was booked for that night, I would have used a different hotel. Issues:
View from the beautiful window was a huge satellite dish on the rooftop.
Desk Lamp was broken
Air conditioner was so noisy that it kept me up all night
Noise from elevator was very loud.
Elevator kept stopping on 4th floor for no reason. We used stairs a few times and had to change elevators more than once.
Elevator to the restaurant did not work at 6:10 am. We tried everything even taking stairs for a few floors only to learn that the doors to some floors are locked in the stairwell. We eventually had to go down to lobby. The staff then had security unlock the elevator to that floor.
Starbucks staff was very rude. Even gave me the wrong food. No napkins are utensils out.
The bathroom, even though adequate, was very small compared to what we are used to.
Business Center printer door was taped shut in order for it to work- which it did not until I re-taped it more tightly.
We were only staying here for a couple of nights as a rest stop on a 1 month road trip, so I did not complain to anyone about these issues. I was told upon checkin that the hotel was booked so I knew I could not have changed rooms anyway. I am not one to complain about anything anyway. I am just stating these things because I was sent this survery to complete.
On a positive note, the exercise rooms were awesome for a hotel of this class. The bed was very comfortable- too bad the air conditioner noise and the hallway noise was so loud. The room decor was great, even though the room seemed very old with the curtain for the closet door , the small bathroom and the brick wall. Also, for the price, I would have expected at least a little refrigerator and possibly a microwave.
June 20, 2014
Rated 1.0 out of 5.0 Crown Plaza is terrible
I already told your, you can;t get in your room upon arrival, the parking is inadequent and even non existant. Very poor place to stay.
June 19, 2014
Rated 5.0 out of 5.0 by carter71 Great place to stay in Billings
Hotel rivals that of big city hotels! Decor and atmosphere feel like home. Didn't encounter any issues with noise as some reviewers have stated. Very nice stay.
June 18, 2014
Rated 3.0 out of 5.0 by Veteran Hotel Traveler Sufficient
Hotel is okay, an older property and it's showing its age around the edges. Parking is atrocious - if you can't find a spot in the lot right outside the front door, you'll be relegated to parking in the structure across the street. Of course, the parking structure is public which means hotel-designated spots are limited.
There is a major homeless problem in downtown Billings. It seems meth is a leading cause of homelessness, as evidenced by all the signs/billboards in the area. If you walk the streets around the hotel, keep your head on a swivel. I walked up the street to Albertson's and there were many homeless people, mostly congregating at the gas station across the street from Albertson's (which itself is run down).
There are nicer hotels in the Billings, closer to I-90 and unless you have business downtown, stay elsewhere.
June 18, 2014
Rated 4.0 out of 5.0 by BobN82 comfortable bed
Good place to hold a conference and meeting. Parking was very handy and staff were very friendly.
June 16, 2014
Rated 4.0 out of 5.0 by scottyjl1 Too Expensive
Rate is too high for a standard motel room. no refrig., or microwave.
June 10, 2014
Rated 5.0 out of 5.0 by Gary76 YAC
You did a great job for the Yellowstone Annual Conference of The United Methodist Church
June 10, 2014
Rated 5.0 out of 5.0 by Pops2014 Excellent
My wife and I stayed June 4th through June 7th for a conference. Our time at Crowne Plaza was excellent.
Even thought many insurance adjustors were on site it was never a problem. Thanks Cowne Plaza for making our stay enjoyable. We would recommend the Crowne Plaza to anyone desiring a comfortable place to stay while in Billings.
June 9, 2014
Rated 3.0 out of 5.0 by 1traveler41 mediocre
Broken ice machines. Terrible internet speed and no tech staff. room cooling system needed frequent resets. Staff is pleasant but the place is getting run down for the price.
June 9, 2014
Rated 5.0 out of 5.0 by Thea202 Great night after a long drive
This hotel though tricky to find with one way system was of a high standard and very attractive. We were just passing through but could have stayed longer.
June 9, 2014
Rated 5.0 out of 5.0 by KKEENN attentiveness to needs of traveler
I enjoyed the promptness of the staff at the front desk. If I had a need, it was taken cae of immediately. The entire staff throughout the hotel made me feel extremely welcome. There were plenty of smiles and greetings.
June 6, 2014
Rated 5.0 out of 5.0 by barbara77 parking
Parking and the front entrance need to be addressed. hopefully all the construction going on takes care of this
June 4, 2014
Rated 5.0 out of 5.0 by Mydancy Great experience
Staying at The Crown Plaza was a very enjoyable experience. The service and cleanliness of the hotel was great. Rooms were great with little added things that make you feel pampered. I would recommend this hotel very highly!
June 3, 2014
Rated 2.0 out of 5.0 by Billings247 Unfortunately not that comfortable
Bed is hard as a rock. Bathroom had mildew. I wiped off the glass top to the table and had brown residue on the towel. Sheets had a stain as well as the carpets. Puddles of water around the sink. Not the quality I was expecting at a Crowne. Will choose another hotel if ever in the area again. Only plus was close to the airport for an early flight. But horrible sleep.
June 2, 2014
Rated 5.0 out of 5.0 by pastorstevemt Quality Hotel at Great Value
We stayed at the Crowne Plaza in Billings as our Montana Synod of the ELCA held its annual synod assembly there. The hotel staff was very accommodating and the cleanliness and comfort of our room was outstanding. I look forward to staying again here and can recommend this hotel without reservation!
June 2, 2014
Rated 4.0 out of 5.0 by naecon parking
Only issue about this hotel is the lack of parking spaces. If one needs to park in the next door garage, the hotel will cover this expense but it is not convenient.
June 2, 2014
Rated 3.0 out of 5.0 by Stinkbug Clean room and comfy bed
The room was very clean and the bed was comfortable to sleep on.
May 27, 2014
Rated 5.0 out of 5.0 by Matt79 Comfortable bed and great service.
I was taking care of as soon as I arrived. I had questions about leaving my pickup in the parking garage, and they were answered promptly and efficiently.
The room was comfortable and clean.
Close to some great restaurants and bars.
I will definitely stay here again.
May 23, 2014
Rated 1.0 out of 5.0 by Rikles Keep Looking
My review of this hotel is not good at all. I booked the room online afterward I received a confirmation number. At that point I called the hotel just to confirm everything. I confirmed the dates, parking and bed size and all was correct on the phone. When my wife and I got there they gave us two double beds, not the king that I had previously confirmed. When I insisted that I get at least a queen size bed he told me that we were welcome to go elsewhere. And he was the manager. Most couples that go on a trip together want to sleep together so this did not sit well for me and I will not mention how mad the wife was. There is no refrigerator in the room and the ice machines are scattered all over the place but not on the floor I was on. I went to a soda machine which cost $2.00 for a soda. The first machine was sold out so it refunded my $2.00 in quarters. I went to a second machine and it would only take $1.75 it would not accept the last quarter or refund the $1.75 . The staff referred me to the Coca Cola Company to get a refund. The location is the only good thing about it, the staff is horrible and they really do care less whether your happy or not. I would definitely say to look for another place to stay because there is no way this place is worth what they are charging.
May 20, 2014
Rated 3.0 out of 5.0 by cwpinnow conference
we held our conference a the crowne plaza. the view was awesome from the 20 floor. I wish sound had found me, but I had to find them. they need to have a phone in the conference room to contact sound or banquet, or front desk. instead of using my personal phone.
May 15, 2014
Rated 1.0 out of 5.0 by Mike1313 Nothing special
Still trying to figure out why I paid so much for this room.
May 13, 2014
Rated 5.0 out of 5.0 by nxtcblue Great Night Stay
Room was quiet and dark. Room service was quick and very good. Close to Alberta Bair Theater.
May 12, 2014
Rated 5.0 out of 5.0 by ep38 Great Value
My stay was in conjunction with a convention. The hotel was staffed with friendly people, the service was excellent. The room was large and well furnished. The temperature was comfortable, the amenities were excellent. I would highly recommend this property to all my friends,
May 10, 2014
Rated 4.0 out of 5.0 by AL74 Honesty of Chris one of the managers
It is very rewarding to encounter someone as helpful & honest as one of your managers. (Chris) He assisted my Wife in finding her Jewelry pouch. It had both a Necklace & matching ear rings that could not be replaced as they were a gift from me to her on her 50th birthday. The value when I had them made was in excess of $10,000. I am hopeful that my employees represent my company as well as Chris represents Crown Plaza. I will stay with you in the future because of Chris.
May 9, 2014
Rated 3.0 out of 5.0 by donolsen going down hill
hotel has great views out the windows in all directions but the staff seldom cleans the face and hand prints off the windows
dried mucous wiped on the back of the bathroom door
tub drained slowly
no "curtain clip"
no "gift/convenience bag"
May 9, 2014
Rated 5.0 out of 5.0 by Dig this Great customer service
Had to go back to the next day to get bill and then asked for a ride to the outside of town and they provided with a shuttle service to my destination.
May 7, 2014
Rated 4.0 out of 5.0 by Rickyz Billings Crowne Plaza
This hotel has the nicest rooms in Billings. The only problem with the hotel is the lack of parking. only a few outdoor stalls.
May 7, 2014
Rated 5.0 out of 5.0 by Luroy Great Service and cleanliness
I was satisfied with my stay. The staff was friendly and helpful. The room was clean.
May 4, 2014