Rated 4.5 out of 5 by 146
Rated 1.0 out of 5.0 by markley2005 Military should steer clear of this hotel!
I unfortunately booked this hotel as I've had a pleasant experience at every other Holiday Inn Express I've used. This hotel, however, would not offer a government rate for a particular room. After talking to them they agreed to charge a government rate and told me that I'd be tax exempt by showing my military ID and charging the room to my Government Travel Card.
A day later, the front desk attendant called and said the hotel owner would not honor the government rate and defaulted the rate to their rack rate (expensive rate). I couldn't cancel the reservation because it was not a government rate - if I did they'd charge me one night's stay! So they had me stuck.
Upon arrival to the hotel at midnight the front desk attendant told me should would not honor the tax exempt status either unless I used a special GTC with a code on the back show tax exempt. My GTC did not have this code so she said I'd have to jump through hoops to get tax exempt even though I showed my military ID, booked on the GTC, and showed her my military orders!
Seeing my frustration, she said, "Would you like me to cancel your reservation?" as my wife and kids stood there at 1am hoping to climb into bed soon. Of course they would still charge me one night's stay if I cancelled, so I stayed the night, but had to cancel the remaining nights. Needless to say, I didn't sleep well that night because of the ordeal and thinking I needed to find a new place to stay on short notice.
Fortunately, a close-by hotel accommodated me the next day, at the government rate, and gave me tax exempt status my simply signing my name to a paper!
I will never stay at the Holiday Inn Express (Lompoc) ever again because of the way they treat military.
April 21, 2015
Rated 4.0 out of 5.0 by 1merrellt Great Breakfast
Love the Cinnamon rolls. The dining area was well maintained.
April 20, 2015
Rated 5.0 out of 5.0 by ABH555 Excellent Hotel for the budget minded.
Enjoyed staying here even though it was only for one night. As a single female traveler I felt safe and secure knowing that i would not have any problems here. The staff were very friendly and the room felt updated, clean and comfortable. A plus having a microwave and a refrigerator in the room. The only drawback was that once all the lights were out I could see lots of light coming from the door . I like a dark dark room so that was the only thing I felt needed some attention.
April 17, 2015
Rated 5.0 out of 5.0 by Fariba Comfortable room and courteous staff
We stayed one night and were very happy with our room. Good size mini fridge and microwave. Will stay there again.
April 15, 2015
Rated 5.0 out of 5.0 by leti626 Exceptionally comfortable.
Very clean and comfortable room. Free HBO and every room has a mini fridge and microwave. Breakfast is free and has a great variety of hot and cold foods.
Couldn't ask for more and you can't beat their rates.
April 14, 2015
Rated 5.0 out of 5.0 by CamilaBG Awesome service team and accommodation!
My entire family enjoyed our stay at this Holiday Inn Express, the service team, just fantastic and accommodating, the rooms comfortable with all the amenities you'd love to have. Beddings are comfy.
Breakfast was filling with lots of choices. Would highly recommend this place. We went to visit the Missions around the central coast and this was a perfect place to stay to visit the La Purisima Mission in Lompoc and Santa Inez missions in Solvang.
April 8, 2015
Rated 5.0 out of 5.0 by LBJOY Great Customer Service
Please thank all of your staff, everyone treated my family with great care and awesome customer service.
The hotel was very clean, nice-quite and breakfast was great.
April 8, 2015
Rated 5.0 out of 5.0 by VMAN 05 Outstanding Stay
Holiday inn express is an outstanding brand in hotels. Customer service is great Victor the front desk clerk went out of his way to make sure I had room so I can keep an eye on my delivery truck.
April 6, 2015