Rated 4.0 out of 5.0 by Juleslxs143 Yearly event
Every year at this time, AIDS Life Cycle (ALC, a 545 mile bike ride from SF to LA) comes to this town (Lompoc). I almost make sure that I reserve a room here because of the comfort and the staff.
June 15, 2013
Rated 5.0 out of 5.0 by JoyRide1700 Holiday Inn Express Excellent Value
My husband and I were staying at the Holiday Inn Express at Lompoc as well as couple other towns. We were pleasantly impressed with the large room and excellent services and amenities. There were some nice touches on the bed and we were very satisfied with the quality and service we got from Holiday Inn Express in all three locations.
Holiday Inn Express exceeded our expectation. It;'s excellent. We will definitely be returning to Holiday Inn Express in our travel.
June 14, 2013
Rated 5.0 out of 5.0 by cjenniferb 10 for solvang
we were a family of 10 with three rooms and everyone was happy
great service, great comfort would recommend highly
June 7, 2013
Rated 1.0 out of 5.0 by RECALCULATING RECALCULATING
It's hard to know where to begin! When you check-in they have you sign one of those registration cards. The standard kind that you "initial here" and "sign there" type. Since we don't smoke, I did'nt bother to read it. This came back to bite me. (More on this later). As a clue to future experiences we saw three men dumpster diving at the corner of our building. they had trash scattered all around the place. Going into our room it looked worn and somewhat shabby. The carpet was discolored in several spots and it needed a good shampooing. Having lived in Lompoc many years previously, we knew that IHG had bought this property from Quality Inn and remodeled it. Since then it appears to have been neglected. We had a two bed room so we got exactly two wash clothes, two hand towels and two bath towels. All of which could be used to sand wooden floors. If we had kids with us I guess they were expected to share. Our next experience was breakfast. Lucky us! It was marginal at best. I learned from the clean-up lady that cooked entrees were brought in frozen and reheated or reconstituted on-site. This included reheated scrambled eggs, bacon, biscuits and gravy, etc. It was along the order of MREs.
Now back to check-in. As mentioned, I "initialed" and "signed" where directed without reading the fine print. Admittedly, my mistake! Later, a blinking red light on our room phone told us to call the front desk. Upon arrival at the desk I was informed that a $250.00 'Deep Cleaning' charge had been added to my bill. What was this?! It turned out that in the fine print of the sign-in card is the declaration that there is 'No Smoking" and "No Pets" or the guest is charged a 'Deep Cleaning' fee to sanitize the room.The motel claimed the maids had found some hair from my friends cat that we had brought along to be sure she received her twice daily medication. There were no signs regarding 'No Smoking' or 'No Pets' anywhere in the room. The front desk claimed there was a sign on a side table in the lobby and I should have seen it. I protested the lack of notification and signage in the room to the Front Desk Manager. Her attitude was resolute - no exceptions! Later after we returned home I tried to contact the General Manager. Every time I called I got her answering machine, even when the operator said she was in her office. When I finally left a message to call me - - sure enough the Front Desk Manager returned my call. All in all it was not a pleasant place to stay even if you discard the "Deep Cleaning" incident. Somehow I think our room is about the same as we left it. I suggest you RECALCULATE.
May 31, 2013
Rated 4.0 out of 5.0 by shiloh441954 Nice place to stay, reasonably priced.
It was a very good stay up until the morning we were leaving. We went to breakfast and when we come back our room door was open and the maid had her vacuum cleaner in the room with our belongings still in the room and she was not in the room or even near the room. I finally found someone and asked them what the heck was going on. The person I asked knew very little English and could not understand what I was trying to convey with regard to why our room was being cleaned with our belongings still in the room. She had to go find someone that understood what we were trying to explain, but she just basically blew us off. Common sense tells you if you clean a room with people's belongings still in the room and check out time is 2 hours away, that they might use the room some more and then cleaning it becomes a moot point. Would you want to check into a room where the room was cleaned and then someone used it for a couple more hours? Totally not acceptable service!
May 30, 2013
Rated 5.0 out of 5.0 by Parker3097 Good quality rooms and excellent customer service
A group of us stayed here on a bicycle trip and found the property to be in good repair. The staff that checked us in was superb. Most of the cyclists arrived early and in a group, but the staff really stepped up to make sure everyone was checked in as quickly as possible.
Additionally, our contact with Christy was excellent in advance of our meeting. She did everything she promised and was a true professional.
May 24, 2013
Rated 5.0 out of 5.0 This Hotel Rocks
Cannot believe this is only a holiday Inn Express..
May 15, 2013
Rated 5.0 out of 5.0 by Ksap Great Stay
This was one night among 14 that we were hotel hopping. This was one of our best.
Clean, Friendly, and quiet!
Could not ask for anything more!
April 5, 2013