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Rated 4.5 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by York We enjoyed our stay enough to stay again on our return trip west. October 27, 2014
Rated 5.0 out of 5.0 by Nice Hotel The entire hotel was clean and neat. The staff were nice to do business with. Good value for a roadside hotel. Quite, dark room which was good for sleeping. October 18, 2014
Rated 3.0 out of 5.0 by Underwhelming guest service I wanted to take a hot shower before leaving. I adjusted the water to my liking. But when I pulled up the diverter valve to shift the water from the tub, to the shower head, the entire tub nozzle fell off into the tub. There wasn't enough thread for me to even thread it back on. The water just sprayed out from the wall horizontally. Needless to say, the shower I took wasn't what I wanted, as I had to sit down in the tub, and contort all over to soap up, and then rinse off. The real kicker is, I called the front desk to inquire about someone from maintenance being able to come fix it. As it was Sunday, I really didn't expect there to be, and there wasn't. The woman asked what happened, and I explained it exactly. It was obvious that if the nozzle assembly fell off as I attempted to pull up the diverter valve, then I wasn't able to take a shower. All she said was "sorry about that. Thanks for lettind us know" I figured she might be able to offer to let me shower in a different empty room. There were plenty of empty rooms. They weren't that busy. But she didn't offer anything in way of compensation. Part of the cost of the room I'm sure includes guests using hot water for showering or bathing. I felt like I didn't get near my moneys worth that stay. Some sort of compensation would have been appreciated, and went a long way toward customer satisfaction. But I really felt she couldn't care less that I wasn't able to get a shower. October 16, 2014
Rated 5.0 out of 5.0 by Terrific staff and cleanest hotel ever I stayed at this propery for one night (Saturday night) because of a wedding taking place nearby. My wife and I were checking in late and the front desk clerk checking us in could sense we were tired and made us smile. He was efficient and knowledgeable of the guest rooms. I also came back down to the front desk and asked for an extra pillow and blanket and the front desk clerk (same one as before) was extremely friendly and acted as if it were no problem at all. The guest room was unbelievably CLEAN. I was shocked. The carpet was immaculately swept and the bathroom (especially the tub) looked at if they were freshly scrubbed. The breakfast bar was great with a lot of choices and the food was fresh. The hostess was very kind and helpful on where to find various items. Overall, the staff's friendliness was authentic and I definitely recommend this hotel to others. Enjoy your stay! October 15, 2014
Rated 4.0 out of 5.0 by Good business stay Exceeds expectations for business travel. Convenient to other destinations. October 13, 2014
Rated 4.0 out of 5.0 by Nice Hotel Good location. Friendly staff. Nothing fancy, but it does what a hotel needs to do. October 10, 2014
Rated 5.0 out of 5.0 by Great service Everything was great. There was all good thing s to say. Everyone was very polite and everything was nice and clean. September 30, 2014
Rated 4.0 out of 5.0 by One Bad Apple One individual can ruin the image of the organization. September 24, 2014
Rated 5.0 out of 5.0 by beautiful hotel, comfortable rooms, great staff I loved everything but the scrambled eggs at breakfast. They were rubbery and I couldn't eat them. Otherwise everything about my stay was great! September 23, 2014
Rated 4.0 out of 5.0 by pretty decor i really enjoyed the color scheme and design of the hotel. it was very peaceful and relaxing. i did not like that there was no breakfast options without additional cost. i have been spoiled by some very good breakfast options at Holiday Express locations September 23, 2014
Rated 5.0 out of 5.0 by Great service clean hotel mattress needs upgraded Clean Hotel, slightly overpriced, Great service, Staff friendly , Safe Setting, Modern TV and internet accessability. Satisfied with overall stay. Would stay here again. September 23, 2014
Rated 5.0 out of 5.0 by a good place to stay a great hotel and a nice location in ohio to stay at so you can visit the big towns and go back to the hotel and feel at home September 22, 2014
Rated 5.0 out of 5.0 by great location enjoyed my stay I was working the Farm Science Review and stayed here during the set up days before the show, no vacancies during the show or I would have stayed the entire time September 21, 2014
Rated 5.0 out of 5.0 by Off to the Zoo Nice clean room, staff was very nice. Felt at home September 18, 2014
Rated 5.0 out of 5.0 05 September the clerk in the evening had problems finding my rewards number. They just had implemented a new system, and it made a difficult chore for her to find the number and put it in the system. By morning, she had placed my membership number. HI Express, you guys rock! September 16, 2014
Rated 5.0 out of 5.0 Nicest employees I've ever dealt with! They went above and beyond with anything we asked for. I only wish I knew their names so I could brag on them individually. One gentleman recommended a great local restaurant the Red Brick Tavern where we got a discount for staying at holiday inn, one lady told us where to find a buckeye tree leaf for my grand daughters leaf collection for school and one lady got me eight quarters out of her purse so I could dry clothes. Everyone else was really nice too. Yes I would stay there again. September 10, 2014
Rated 5.0 out of 5.0 by Comfortable place to stay in the area Very attentive staff, clean rooms, typical Holiday Inn Express breakfast clean eating area. A nice place to stay if you are travelling in the area. September 10, 2014
Rated 1.0 out of 5.0 by Blood on our sheets As a platinum member, I could not be more disappointed. I have stayed at this hotel before visiting one of my daughters in college. I recommended this hotel to my twins when they told me they were visiting their sister. When they arrived, there was blood on the bed sheets. They went to the front desk to tell them and the reply they got was: "housekeeping is gone for the day, there is no one to change the sheets. They probably just made the bed and didn't change the sheets". Really!?! We have pictures of the blood on the sheets. I have multiple rooms booked for family weekend Sept 19-21. I must cancel these reservations and choose another hotel. I have a new position with my company and will spend at least 100 nights in a hotel next year. I have just changed my preference on Holiday Inn with my travel agent from "preferred" to "last resort". I am sure I will not hit platinum next year thanks to this visit. September 3, 2014
Rated 5.0 out of 5.0 by Excellent Management Management and staff provided us with all we needed to have a excellent stay. Room was excellent and the breakfast pancakes were just as we like them. September 3, 2014
Rated 5.0 out of 5.0 by Everything I could expect Everything I could expect in a hotel. Particularly enjoyed the cookies and breakfast. September 3, 2014
Rated 5.0 out of 5.0 by Clean and Quiet room Very nice room, with good air conditioner for sleeping. Bed was comfortable, bath was clean. Very little hallway noise or parking lot noise. Had a very comfortable stay. August 28, 2014
Rated 5.0 out of 5.0 by Don't Judge a Book By It's Cover Really nice hotel right off the beaten path...but next to a truck stop. I never would have thought it was going to be a nice place to stay. Well maintained property. Professional and personable staff. Super clean rooms. Nice breakfast selection. Right off the interstate hwy, not too far from Columbus. August 25, 2014
Rated 5.0 out of 5.0 by very clean facility and great service I was impressed with the cleanliness of the entire facility and the helpfulness of the staff. They had good knowledge of the area and assisted me with good information. I forgot my GPS in another vehicle and they provided concise, easily understood directions to my destinations. August 23, 2014
Rated 5.0 out of 5.0 by EXCELLENT PLACE TO STAY This was a return stay for our family and will return for sure :) August 20, 2014
Rated 5.0 out of 5.0 by Great Stay Wonderful staff--especially at check-in late at night and the breakfast staff--just great--friendly and helpful! August 18, 2014
Rated 5.0 out of 5.0 by stayed for the night travelling through the area The breakfast was great, room was quiet and the internet was great. August 18, 2014
Rated 5.0 out of 5.0 by Helpfulness I wanted to take a moment to express particular appreciation to two members of the staff at the Holiday Inn in London, Ohio. We have come to expect the staff to be courteous and helpful in all of our stays and are very rarely disappointed. The staff in London was well above average from check in through to follow on efforts on their part. Everyone was also welcoming to our children and made them feel welcome. The reason that I am submitting this comment, however, is not for the well above average friendliness, but because we left a watch behind on check out. The watch was not only a bit expensive, but also has sentimental value. Brittany, our understanding, serviced the room after we left and Jessica was the attendant at the front desk that called us and was on duty when we passed by again a few days later. We are very appreciative of their honesty and helpfulness in returning the watch. August 16, 2014
Rated 5.0 out of 5.0 by Great stay in suitable Holiday Inn Hotel was older, I think, and not "special", but had every component we needed. nice people, everything worked great, good breakfast. Just wished it had a hot tub with the pool, that's all. August 15, 2014
Rated 5.0 out of 5.0 by A great experience I stay at HIE properties fairly often, almost always a good experience. This hotel was exception. Friendly and attentive staff, clean and secure. Highly recommend it! August 11, 2014
Rated 4.0 out of 5.0 by Nice place to stay BUT Nice place to stay BUT could use just a few tweeks to rate it as an excellent place to stay. The room was clean and beds comfy. The television channels were wonderful with over 5 movie channels...making it easy to find something to watch before bed. Front desk associate was friendly. The temperature needs to be warmer in the pool area so you don't freeze when getting out. Breakfast was probably the biggest let down and an easy fix...needs to be better stocked. Went to get toast and there was no bread and twice my son tried to get a cinn. roll but they were gone. Each member of my family had to wait on something...I got bacon but my hubby did not. He got a biscuit but all I got was the gravy :) Overall, we would go there again but may sleep in and get breakfast on the road! August 6, 2014
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