Rated 5.0 out of 5.0 by Di13 Great Staff!!
Loved the Staff, especially Christine! She is the best and should be promoted to General Manager! Maybe not... 'cause then she won't be there! She is sweet and accommodating; great attitude no matter how busy or what time of day, multi-tasker, informative and dependable! Desk staff very friendly and helpful. Great breakfast ; perhaps have 2 counters and split the items so it is not so crowded while waiting for toast. Close to tube station. Call or write the hotel prior to arrange transportation. Very satisfied with transportation to airport. Bus access in front of hotel.
Negative: No individual safe boxes in room; would like to see them in the rooms with numbered keypads. Housekeeping staff could be more friendly. Hotel is not close to attractions or downtown London. If schlepping lots of luggage: very difficult on tube/bus, especially from ports. Plan travel time for tube/train or bus if going to attraction areas. Not many eating spots around.
May 20, 2013
Rated 4.0 out of 5.0 by AlexeySk Good hotel
The Noth Acton tube station is behind the hotel: it is just 15 min from London centre. Very friendly staff. The safe box is free of charge. You have scrambled eggs, sausage, corn flakes, yogurt, bananas and oranges on brakfast - good start. There is a Tesco minimarket just on opposite side - it's open till 11pm. Recomended.
May 19, 2013
Rated 5.0 out of 5.0 by GFPAME Just what I needed
The property was clean and convenient. The wifi and breakfast buffet greatly added to the experience as did the pleasant and helpful staff.
May 18, 2013
Rated 4.0 out of 5.0 by diplomat Nice Hotel
This was my second stay at the HiEx London Park Royal. Good hotel, good value, good location. Basic room was clean and the staff got me exactly the type of room that I wanted. I had a late night flight out of Heathrow (10PM) and the staff kept my bags all day while I ran around London. I will stay here again when back in London.
May 17, 2013
Rated 4.0 out of 5.0 by Danielp777 Superb location and appearance, good value
I stayed for 9 nights for travel purposes. The hotel's location is great - overlooking a Central (red# line underground station which brings you to Downtown in just 20 mins. Also direct buses running to Oxford Street. Tesco supermarket and gas station nearby. The hotel is very quiet nevertheless, and my sleep was not disturbed. The property and room are very well maintained, new and very clean. The staff was very friendly and helpful. The internet is free, also in rooms #need to renew the password every day but it's ok#.
I need to mention the rather limited choice of offers for breakfast #e.g. only scrambled eggs, no tomatoes or cheese...#. This becomes slightly annoying once you are staying for long #like 9 nights# and have to eat the same food again and again.
Another disadvantage is lack of wardrobe in the room - again, this is very inconvenient during a long stay.
I received no benefits or recognition as a Priority member #was told the Express brand does not provide any extras).
Overall, I recommend this hotel and would come back again in the future.
May 16, 2013
Rated 4.0 out of 5.0 by Milly4513 Excellent location for London short trips
We had a room on the fourth floor. It was very clean and quiet. The tube connection into the city was excellent, only two minutes from the tube station. Opposite the hotel is a supermarket, where you will find the most needed things. The variety of breakfast was fair, but could be better. I was there with my 12-year-old daughter. We would come back again. Full recommendation!!
May 13, 2013
Rated 5.0 out of 5.0 by Connie70 Can't wait to be back!
Just returned from a short stay at the Holiday Inn Park Royal. Check in was very fast, professional and informative. Staff were very courteous and friendly. Room was extremely spacious and very comfortable. Very convenient that rooms have individual control panels for air-conditions. Bathroom very spacious and had a good water pressure in the shower with an instant flow of hot water. Something that really impressed me was the cleanliness of the premises. The public areas are very well kept and the bedrooms and bathrooms were exceptionally clean. The corridors had a fresh smell and so did the rooms. Bathrooms are definatley scrubbed daily as no mould was present around the basins. Hats off to the housekeeping department. Breakfast was usually very busy especially on the weekend. Sometimes people were waiting for a free table, but it was never an issue. Food is replenished constantly and the staff are always on the go catering for the guests. Variety included 3 or 4 types of cereals, sliced bread and bread buns, croissants, chocolate pastries, scrambled eggs, sausages, baked beans, fresh fruit and canned fruit, fresh yogurt, fresh milk, juices and tea and coffee. Location is just around the corner from North Acton station, which is on the central line. Nine stops away from Oxford Street, which was approx 15 to 20 mins ride. We found it very convinient and most days it was a godsend to be a bit on the outskirts especially during the rush hour! Check out was hassle free as well. Would not hesitate to recommend this hotel and will definitely use it again for my next trip.
May 11, 2013
Rated 3.0 out of 5.0 Not as good as previous stays
As a Priority Club member I expect the service as laid out in the description for the club.
On previous stays with Holiday Inn Express we have been extremely satisfied with the staff, service and overall experience. However, on this occasion we were not very happy. This was due to the fact that when we arrived there was not a room for us and we were asked to sit in the waiting area. Two other people, who were not Priority Club members were then given rooms after they had completed check in and paid, we booked and paid a month in advance.
The staff were not suitably trained to identify priorities in their process and as such this made our stay an average experience. Also the room had a smell like stale tobacco that was a few days old.
As a whole I recommend Holiday Inn Express as the brand is reliable, but I am now looking to stay at an alternative as I was late for my meeting due to the inefficiencies of the staff on this visit.
April 25, 2013