Rated 4.5 out of 5 by 109
Rated 4.0 out of 5.0 by Jonah57 Efficiently Run.
A "no nonsence" H. I. Express . Swift check-in/check-out service. Rear car parking was a bonus although not large we managed to get the last space. Additional secondary glazing was welcomed as our rear room was adjacent to the railway line. Staff were efficient and pleasant. Only slight negative was the position of the lift which proved a problem at morning check-out time when guests with luggage needed to negotiate the long breakfast queue in the Dining Area in order to reach Reception.
November 5, 2013
Rated 5.0 out of 5.0 by Helastonish Clean, good sized rooms, friendly service!
Great hotel for London if you don't mind the 20 minute tube journey into the centre of London. An added bonus is that Westfield Centre is only 3 stops away, great choice of shops and eateries!
Very friendly staff, willing to help and the free WiFi is good too. Thoroughly recommend it.
October 28, 2013
Rated 5.0 out of 5.0 by Sara1010 Great Service
Thank you for the great service. I had a problem and the receptionists were very helpful.
The Breakfast was varied and very tasty. It included 'English Breakfast' with baked beans, sausages and scrambled eggs.
The rooms were clean and we had nothing to complain about.
It takes approximately 20 minutes to get to London City by Tube.
Towards the Hotel you can find a Tesco, which is opened until midnight.
October 20, 2013
Rated 5.0 out of 5.0 by margaretthetraveller excellent accommodation at a bargain price
This hotel was recommended by a frequently travelling friend. He cited the generous breakfast (wow, what a variety & for free!) , the helpful staff (they are just so friendly,knowledgeable, multilingual, & nothing is too much trouble), the proximity of the underground,( & still in the cheaper zone 2). I would add the comfortable bedding, the decent size of our twin room, the bus stop right outside, lots of eateries at Shepherd's Bush not far away. This cost less than half what I usually pay in London. And the buffet breakfast is free! (can't get over the free breakfast, cereals, fruit juice, toast, jam, honey etc, yoghurt, scrambled eggs, fresh fruit, tea, coffee, hot chocolate, maybe more. And free newspaper! ) Even the taxi company they call if you wish to take a cab is reasonable in price,has friendly drivers, spotlessly clean cars. I will be staying here whenever I return to London.
October 19, 2013
Rated 5.0 out of 5.0 by Sightseer Good for sightseeing
We stayed here the first time and everything was fine. Especially the location with the near underground station is good. And across the street is a supermarket and a family friend pub where you can eat well.
October 18, 2013
Rated 5.0 out of 5.0 by Denny62boy Staff make the hotel
Stayed here again for the second time and my origional view is confirmed. The hotel is neat, modern and comfortable as you would expect from the brand. The thing that sets it apart is the staff. Warm, friendly, engaging and a credit to the manager. Special mention to Joseph who we had some Friendly Football banter with later on in the evening. Great guy, great hotel
October 7, 2013
Rated 3.0 out of 5.0 by ak00 Wifi signal level was very weak.
In my room, Wifi signal level was very weak.
So it was very slow and sometime disconnected.
The others of services was good.
Staff was very good.
September 27, 2013
Rated 5.0 out of 5.0 by Rawahy Value for the money spent
This hotel is just behind the Undegroung station. The front desk stuff were real kind and very helpful and gives you all the time and support needed. The breakfast was simple and neat. I enjoyed staying on this hotel becUSe it was clean and tidy.
September 27, 2013
Rated 4.0 out of 5.0 by Hena short on parking space
i wanted a day room to just get ready for a party nearby. I had to pay for night despite not staying for it. location was ideal but the lack of parking was a let down. charge for parking if car is there overnight. i DID advise that i would need parking space for 2 cars on the day but i was NOT told about how small the parking area was. big let down as i was travelling from east london and had to stick to schedule.
September 24, 2013
Rated 5.0 out of 5.0 by fcesar Vacation Trip
We stayed in the hotel for a short vacation and we were very satisfied. The location is very good with subway station just behind the hotel taking around 20 minutes to go downtown. No room service but there is a Pub, a pizzeria, coffee shop and market just across the street. The room is very clean, good breakfast, staff very friendly and helpful. The only thing missing is that there is no minibar or safe box in the room but definitely we are going to stay again in the hotel when we come to visit London again.
September 15, 2013
Rated 3.0 out of 5.0 by Napper66 Comfortable stay !!
I stay at this hotel around a dozen times a year
and found it does ' exactly what it says on the tin'
Staff pleaant and rooms okay , perfectl location
for tube and central london and other amenities
i do have to moan about the cooked breakfast
again .. couldnt get a chainsaw thru the sausages and no
points voucher / drink offer
September 10, 2013
Rated 5.0 out of 5.0 by ahappyvisitor allover experience
i really enjoyed my stay at holiday inn, the staff was very friendly and helpful, our room was tidy and we had a cosy bed :)
breakfast was delicious, i'd recommend holiday inn to anyone who's keen on spending relaxing days :)
September 9, 2013
Rated 4.0 out of 5.0 by Girlabouttown Great for visiting London attractions
Our room was pristine with an ensuite shower room. Breakfast was adequate with a choice of cereals and scrambled egg, sausages and baked beans. Toast and croissants with tea or coffee and fresh juice was also available.
The underground was litterally next door which was the reason we chose this hotel.
We were able to check in early and headed off on the tube to the museums. We came back and bought lunch in the Tesco Express across the road from the hotel.
We headed out again in the evening for Covent Garden which took 20 minutes on the tube. We returned late in the evening so it was good to be so close to the hotel when getting off the tube.
Although we were able to get into the car park there were only about 15 spaces and they were all taken on a Monday and Tuesday so over a week end it might be difficult to park at the hotel and there did not seem to be any parking nearby.
We would use this hotel again but I think they should make a bigger car park.
September 7, 2013
Rated 4.0 out of 5.0 by eggsy Great Location. Nice clean hotel
The North Acton tube station is literally next door to this hotel, making it very convenient for tube travel.
Staff courteous. The room was clean and comfortable - We had a room on the 3rd floor overlooking the road (not the tube station) and the traffic noise was minimal.
Beds very comfortable and air conditioning worked well.
Room supplied with tea/coffee/kettle, hairdryer (no iron), shower gel/hand wash.
My only gripe would be the breakfast, which was a bit chaotic. The breakfast area was too small and cramped when at its busiest.
The breakfast staff were however polite and helpful despite the demanding conditions.
Breakfast choice as in all Holiday Inn Express hotels was minimal but adequate.
Parking is limited at the hotel, but we managed to get a space and wasn't even charged which was a bonus.
September 4, 2013
Rated 5.0 out of 5.0 by SusieB61 Good value
Nice clean and comfortable room, reception staff very helpful.
September 2, 2013
Rated 4.0 out of 5.0 by smfa Great location and cosy inside
The hotel location is ideal near to the tube, Tesco express, coffee shops and a local take away. Generally the staff and hotel service are very good. The house keeping service had cleaned and tidied up the room for us the next day.
I have stayed in this hotel earlier and this was my second stay. Two things to point out: The breakfast did not have some of the croissant variety they used to have. Also, it was not freshly cooked.
Another thing, the hotel reception staff can print stuff for you but for a charge of 30p. It was not made very clear to me and it had seemed that its just a print out for free. It is not the money but the non-informative nature of the service that left a bit bad taste.
Nonetheless, overall it is a great place to stay and I am likely to come back.
August 31, 2013
Rated 5.0 out of 5.0 by DFJ13 An excellent hotel at a good price
This is by no means a luxury hotel but it was clean, quiet, well-managed and the location near a metro line made it convenient to get anywhere in London you could want to go. The room was tiny -- it was a double bed and a sofa bed for our adult son -- but it was well laid out and comfortable. The bathroom was also well designed for sharing in a small space. The hotel has an excellent breakfast, both in terms of selection and quality, and their front desk staff was incredibly helpful.
We booked this hotel just expecting to get a clean place to sleep but it exceeded our expectations by far.
August 24, 2013
Rated 5.0 out of 5.0 by Bairnsfan Brief but most enjoyable
My son and I only spent one night, after THAT game at Wembley, but I couldn't fault the comfort and cleanliness of our room, and the choice at breakfast was amazing. A bonus was the lovely receptionist telling me that she had cheered for my team!
August 20, 2013
Rated 5.0 out of 5.0 by pj1964 Very useful for relax!
It's the second time tha me and my family are going in this Hotel. No problems at all. A bit far from center but subway station is very close to it. Recomended!
August 19, 2013
Rated 5.0 out of 5.0 by Mcklop Nice place to stay!
The hotel is a nice place to stay, with only a 20 minute ride to downtown London. Bit of a trick to get to from Heathrow but just a short walk up from the North Acton Station. Room was comfortable and clean, breakfast was a good variety, and like I said before, an easy ride to downtown! Enjoy!
August 19, 2013
Rated 5.0 out of 5.0 by Mark107 Helpful and personal service
I had to make a late booking due to being called in to London from Cheshire for an early meeting Monday morning. Arrived on Sunday evening, book-in fine and staff on duty [11/08/2013] personally made certain my car was parked safely in the crowded car park and on check out the following morning allowed me to keep it there until late afternoon. I last stayed at this hotel 2 years ago and it is clear that service standards have been maintained since then. Thank you.
August 17, 2013
Rated 4.0 out of 5.0 by Mcharms Good for an overnight stay
The hotel was conveniently located right next to the rail station and close to the avis depot at Westfield Shepherd's Bush. The room was basic, but clean and affordable.
August 16, 2013
Rated 5.0 out of 5.0 by Goodman good room and location
Overall is good for my trip and stay at there. Except the one stay but twice charge, fortunately they cancelled the 2nd room charge after the communication with the staff. will choice here again if I go to London next time.
August 15, 2013
Rated 5.0 out of 5.0 by GrahamC Great location; clean & comfortable rooms
Being on a family holiday with 2 adults and 2 children, from check-in to check-out we had a wonderful experience in the hotel. The customer service staff were really knowledgeable and special mentions to Christina and Margaret whom we dealt with. They are a credit to the hotel.
Rooms were clean and comfortable. Breakfast had a limited menu but it was fine.
The location is fantastic in a quiet area ~50 metres from North Acton underground station (Central Line, zone 2) with a Tesco mini-market across the road. 3 stops direct to Shepherds Bush station for Westfield Shops and 8 stops direct to Marble Arch.
We would come back again.
August 10, 2013
Rated 5.0 out of 5.0 by Koprich Ideal base for a visit to London
Great combination of good value, offers parking, convenient to get to, and convenient for the tube. Staff very helpful as well (particularly the Scottish chap whose name I'm afraid I don't know).
August 10, 2013
Rated 5.0 out of 5.0 by Jacky63 Convenient Location and really helpful staff.
The location was good, right next to the North Acton underground and with a supermarket opposite it was very convenient.
The staff were very helpful and courteous.
August 1, 2013
Rated 5.0 out of 5.0 by Sammo94 Perfect location for tube hopping
We chose this hotel based upon brand name. You trust what you know. We had west end tickets so the location was perfect to hop on the tube. We are a family of 5 so we requested interconnecting rooms which they were able to do. A large group was booked in foe breakfast so they prewarned us to come early which was considerate. We also dropped our luggage off in the morning before check in and left our bags there until ready to go home. Very convenient.
Many thanks. We will retun if in London again.
July 27, 2013
Rated 5.0 out of 5.0 by jane0531 value for money
my daughter & I had a girls 5 days away, I booked this hotel for the value & how close it was to the tube station, we were not disappointed at all. the staff were lovely at reception when we booked in very quickly must I add. the room was very clean and comfortable, throughout are stay. the breakfast was ok, more off a variety than we expected, it was adequate for us. I would really, & already have recommended this hotel to my friends and family. we were 10mins away from the centre of London by train, easy to get to hotel by train only 2mins from station. we will stay here again.
July 25, 2013
Rated 4.0 out of 5.0 by suhelen Highly reccommended
Stayed for 3 nights Thurs to Sat . We were a family party of four in two rooms one double one twin. Both rooms were perfect for our stay, very clean , modern and spacious, Could not find one fault at all. Tea and coffee as per and Double room had a sofa as well. Bathrooms were really well maintained, modern with all your needs catered for and so lovely an clean. On our first morning for breakfast no table for four was available so we sat and waited. Unknown to us we had been spotted by a member of staff (and Im sorry I dont know your name but i think from Scotland ?) and when another lady tried to sit at the next available table the staff member very politely said it was taken and called us over. - Now thats whats I call Customer service , when you dont even have to ask !! Only little gripe was there was no bacon for breakfast but there is plenty else to set you up for the morning.
Tube station is just a two minute walk and excellent service to get to central London. There is a Pub , Coffee shop, Convenience store and Pizza place all within two minutes walk.
We parked up Thursday and didnt get back in the car till Sunday.
All in all a great place to stay. All the staff were really pleasant and helpful, (Cristina on reception ) , showed that you care about the service provided . Thank you
July 20, 2013
Rated 5.0 out of 5.0 by robomom Very pleased!!
Everything was great and we enjoyed our stay very much. It was convenient to the tube for travel from LHR and day trips to London. They allowed us early check in. Dominos pizza, local pub, and small grocery store across the street. I would stay here again and this property has influenced me to book HIE before other brands now.
July 13, 2013