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Rated 4.5 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Fantastic people The night staff working the bar were fantastic, great banter and a warm welcome. Many thanks November 8, 2014
Rated 5.0 out of 5.0 by Great Location The Central Line Tube station is behind the hotel. The trains on the Central Line run every 3 minutes so there is always a train in sight. The Central Line runs right across London to the City in the east. The hotel was very comfortable and there is a convenience store next door and a nice pub at the end of the street - about a 1 minute walk. It's worth staying here to avoid the central London hustle and bustle. Shopping? - Westfield Shopping Mall is only 2 stops away on the Tube at White City. If you want to go to Oxford St. to shop it's about 15 minutes on the Tube from the hotel. Get off at Oxford Circus - puts you right in the middle of Oxford St. November 5, 2014
Rated 4.0 out of 5.0 by Clean and comfortable We stayed for one night to visit London. We were right next to a tube station which was ideal. No problems at check in or out. Room was clean and comfortable with a choice of hard or soft pillows. Breakfast was self service with freshly cooked food constantly being brought through. If we stay in London again then we will probably stay here again. November 5, 2014
Rated 1.0 out of 5.0 by Terrible There were bugs in my room, had to leave a couple of hours after checking in. Complained online and just got a "thank you for your comments" email back! November 3, 2014
Rated 5.0 out of 5.0 by Brillant customer service! Clean, fresh, well ran Hotel. Best customer service I have experienced for some time! Each November 3, 2014
Rated 4.0 out of 5.0 by PUEDE MEJORAR En genral muy bien, tres noches de buen y reparador descanso, cosas que mejorar, el desayuno quizas poner algo de embutido... otra cosa nivelar un poco mas los precios ya que entre un hotel y otro de la misma cadena teneis diferencias de mas 25% de tarifa, por lo demas sois mi eleccion siempre en Londres. November 3, 2014
Rated 5.0 out of 5.0 by Good value for money We are a family of 4 and we stayed in the Park Royal for 6 nights. The hotel was quiet and in a very quiet area. It is located right in front of the North Acton Underground station, literally a minute's walk from the hotel, this was ideal for getting into the city and importantly, we felt safe coming back to the hotel at night with 2 children. There is a small convenience store beside the hotel and a Tesco across the road, both open till late. I noticed a couple of bars and a café close by but we didn't try them. This hotel is ideal if you just want somewhere to sleep while visiting London. The staff were very friendly and helpful! Special thanks to Noelia at reception and the lovely Linda at breakfast!! The rooms and public areas were spotless. Breakfast was fine, nothing extraordinary but perfectly acceptable especially considering that it is included in the room price. November 3, 2014
Rated 5.0 out of 5.0 by A great stop over Ioana was fantastic, she looked after us at the bar and kept us entertainment. She was working with yasmin who was also great. Hotel is virtually new, so everything was as expected from holiday Inn express. October 27, 2014
Rated 5.0 out of 5.0 by Perfektes Hotel für einen London Städtetrip Wir haben das Hotel ausgewählt weil es eine sehr günstige Verkehrsanbindung hat (2 Minuten zu Fuß zur U-Bahn Station North Acton der Central Line). Das Hotel hat uns dann sehr positiv überrascht durch ein ausreichend großes und sehr sauberes und ruhiges Zimmer, einem ausreichend großem Bad mit moderner Dusche. Das Personal war sehr freundlich und hilfsbereit. Unser Gepäck konnten wir auch nach dem Auschecken noch kostenlos dort (gesichert) lagern. Das Frühstück war sehr umfangreich und ließ keinen Wunsch offen. Es gibt eine Bar im Hotel, auf der anderen Strassenseite einen Pub, eine Pizzeria und zwei kleine Supermärkte. Wir werden sehr gerne wieder kommen! October 26, 2014
Rated 5.0 out of 5.0 by Great Stay The room was modern but most importantly, it was clean and housekeeping was diligent in maintaining it without being intrusive. The location of the hotel is perfect. The train station is right behind the hotel (which surprisingly was not loud-could barely hear it) and there's a bus stop right outside the door of the hotel. The area is a quick 25-minute ride to the city of London. Our hotel floor was pleasantly quiet, the staff are attentive and courteous. They answered all of our questions and are on staff 24-hours. The free breakfast was very much appreciated and saved us money from having to buy outside food. It is mainly eggs, sausage, and a variety of breads with tasty flavors of coffee and juices. The staff also monitored the area to readily clean up after you. The ambiance of hotel was very nice, clean, organized look. There is a customer service feedback stand where you drop a green token for the day's good experience or red token for that day's bad experience. Green tokens were the most in the stand which was visible for all to see upon entering and exiting. October 24, 2014
Rated 5.0 out of 5.0 by Room clean and comfortable This hotel wasn't my first choice, the other being more central to London and was fully booked, however, the standards were excellent, the room was clean and very comfortable. The staff were friendly and helpful. The location was further from London centre than I would have preferred though the tube station was only 2 minutes walk away and the journey was around 20 minutes into London so wasn't too bad. As for the locality of the hotel, we didn't have much experience other than walking to and from the tube station. Although on our last night we did visit The Castle pub, just across the road from the hotel. We decided not to travel into London on the last night due to very poor weather and looked for somewhere local to eat and The Castle was recommended, the food and service were excellent and the staff very friendly. October 23, 2014
Rated 4.0 out of 5.0 by Convenient location and good service The location is very convenient as it is very close to the North Acton station. Only problem is that there is no lift at the station, so it is tough if you have many bags to carry up the flight of stairs. Service is generally very good and staff are very friendly. October 20, 2014
Rated 4.0 out of 5.0 by Value for money by London standards Booking on line was no problem, although it was surprising how much the prices changed from one day to the next. The address proved easy for the sat-nav to find The check in is straightforward and the staff are all young , polite , and pleasant.The room was all you could reasonably expect, especially when you consider that we had just moved from a City centre hotel at more than twice the price. The situation is only a very short walk to the North Acton tube station giving very easy access to central London. Our stay there was a very satisfactory experience. October 20, 2014
Rated 5.0 out of 5.0 Best service ever had! Thank You! Review from a German visitor: all staff members are very polite, firendly and helpful. Thanks a lot! Rooms are very clean and useful. Breakfast contains everything you need (it's an English one). We will come back! October 18, 2014
Rated 4.0 out of 5.0 by Confusion Getting there is the confusing part - there's another Holiday Inn three minutes walk away and if you're driving one wrong turn can set you off on a detour of several miles. Checking in - when I finally got the right hotel - was a breeze and the room was tidy and comfortable. Breakfast choice was poor the following morning ... do vegetarians not exist in North Acton? For what it was accommodation was on the pricey side although I managed to get a last minute bargain rate proving that it's worth shopping around if you're in an 11th hour booking situation. Car parking cost £10, hotel was clean and staff were very pleasant. For a last minute booking it was a job well done and no unpleasant surprises. October 18, 2014
Rated 5.0 out of 5.0 by Helpful staff and great night sleep My family stayed on a Saturday night, we were up early the next morning as I was running a half marathon, so wanted a good night sleep. A little chatter could be heard from the neighbouring room, but this went quiet before 10 pm, and we all slept very well,beds were comfy and rooms tidy! A nice range was available for breakfast, and staff were helpful as we checked out. 2 minutes walk to the nearest train station. We would definitely consider staying here again! October 16, 2014
Rated 4.0 out of 5.0 by shadow Facilities good and great location in relation to the tube station at north acton. The bedroom was good and the bed extremely comfortable,which made our stay at the holiday inn express very pleasant. October 14, 2014
Rated 4.0 out of 5.0 by One night stay Good location for tube to centre, helpful staff, good breakfast, comfortable room with all facilities working. Parking limited but available on first come first served basis - managed to get a space. Good pub over the road for meals. October 14, 2014
Rated 5.0 out of 5.0 by Great Service and modern room Have stayed here in the past and it doesn't disappoint. Good attentive front desk and breakfast staff, and the rooms are clean and modern. October 12, 2014
Rated 4.0 out of 5.0 Stay Good value and location but felt the breakfast was not appealing. The Coffee shop across the road was mor appealing for breakfast. October 11, 2014
Rated 4.0 out of 5.0 by Gutes preisgünstiges Hotel gutes und preisgünstiges Hotel mit guter U-Bahn und Busanbindung zur City, ca. 20 min mit U-Bahn bis zum Oxford Circle, gut geignet auch für Sportveranstaltungen im Wembleystadion. Würde das Hotel wieder wählen Personal war sehr freundlich und das inbegriffene Frühstücksbuffet vollkommen ausreichend war um denn Tag zu beginnen October 10, 2014
Rated 5.0 out of 5.0 by Such friendly staff Very helpful. Good place to stay. Breakfast was lovely, room us a little small but comfortable. October 9, 2014
Rated 5.0 out of 5.0 by Great weekend stay First time stay at the Holiday Inn Park Royal and we (couple) can thoroughly recommend it. The staff were very helpful, polite and friendly, onsite car parking was a bonus/safe and the location was spot on, easy transport links to central London and getting to Wembley (attended the NFL International Series). The room was comfortable, well maintained and there was enough choice of food at breakfast (and you could always pop across to Tesco Express for any extras for the day). All in all it was a great weekend and an enjoyable/pleasant stay, cannot fault it, we both felt at ease in the surroundings and would use this hotel for any future Wembley/London visits. October 7, 2014
Rated 5.0 out of 5.0 by Great for tube access! Very convenient for access to the tube, with useful car park. Great facilities, both in the hotel and around it. Ideal place for a quick stop over. October 7, 2014
Rated 5.0 out of 5.0 by business/leisure 1 nighter Excellent,polite,and professional staff. The hotel is looking a bit tired both internally and externally,but nevertheless very clean. Pity there is not a series of rooms for Gold members,but nevertheless I would be happy to stay here again.. Great location,and good wifi. October 6, 2014
Rated 5.0 out of 5.0 by Comfortable, no fuss and relaxing stay. We needed to stay overnight in this location. We arived late, the welcome was pleasant and efficient, the room comfortable and the breakfast simple but provided a good choice. The staff were extremely friendly and warm. Just right. October 3, 2014
Rated 5.0 out of 5.0 by Welcoming environment and comfortable room. The environment of the hotel and room is very nice and comfortable. Room size is excellent. Staff extremely helpful. Air-conditioning works well but rather noisy. Points for improvement: -Connecting to wifi could be easier. Since I only intended to use this very limited I ended up not connecting at all. A simpler procedure may be considered. -Bathroom lacked light in shower area. -Cold cuts and a larger breakfast selection may be offered, although what was available was good. -North Acton seemed to be an industrial area and going out at night alone may be dangerous. -1st night was rather noisy (may be because it was a Saturday). - Matress was comfortable but could have been better. October 1, 2014
Rated 5.0 out of 5.0 by Extremely friendly and helpful staff. Very pleasant and comfortable one night stay. From check-in right through to departure, the team of staff were very courteous, accommodating and pleasant at all times. My room and en-suite were very clean. I look forward to returning another time. September 29, 2014
Rated 5.0 out of 5.0 by Gutes Hotel für einen Londontrip Das Hotel liegt etwas ausserhalb vom Stadtzentrum Londons, was aber für Stadterkundungen kein Problem ist. Vor der Tür ist eine Bushaltestelle und keine drei Minuten zu Fuss findet man eine Haltestelle für die U-Bahn (Centralline). In ca. 20 Minuten ist man zentral in London angekommen. Das Personal im Hotel war immer freundlich und hilfsbereit. Das englische Frühstück war eher gewöhnungsbedürftig aber gehört auch zu einem echten Englandbesuch dazu. Nachgelegt wurde immer rechtzeitig. Ebenso wurde das nicht benutzte Geschirr zügig abgeräumt. Das Zimmer war ausreichend groß. Der fehlende Kleiderschrank war auch nicht weiter schlimm. Immerhin sind wir nur drei Nächte geblieben. Für uns Deutsche etwas ungewöhnlich war die fehlende Toilettenbürste. Diese fehlte jedoch - wie wir feststellen konnten - in allen öffentlich zugänglichen WC's. Das Hotel hat uns im allgemeinen sehr gut gefallen. September 24, 2014
Rated 5.0 out of 5.0 by Great service Excellent customer service, neat and clean room. Breakfast was great. Close to public transport. September 11, 2014
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