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Rated 4.5 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by Gutes Hotel für einen Londontrip Das Hotel liegt etwas ausserhalb vom Stadtzentrum Londons, was aber für Stadterkundungen kein Problem ist. Vor der Tür ist eine Bushaltestelle und keine drei Minuten zu Fuss findet man eine Haltestelle für die U-Bahn (Centralline). In ca. 20 Minuten ist man zentral in London angekommen. Das Personal im Hotel war immer freundlich und hilfsbereit. Das englische Frühstück war eher gewöhnungsbedürftig aber gehört auch zu einem echten Englandbesuch dazu. Nachgelegt wurde immer rechtzeitig. Ebenso wurde das nicht benutzte Geschirr zügig abgeräumt. Das Zimmer war ausreichend groß. Der fehlende Kleiderschrank war auch nicht weiter schlimm. Immerhin sind wir nur drei Nächte geblieben. Für uns Deutsche etwas ungewöhnlich war die fehlende Toilettenbürste. Diese fehlte jedoch - wie wir feststellen konnten - in allen öffentlich zugänglichen WC's. Das Hotel hat uns im allgemeinen sehr gut gefallen. September 24, 2014
Rated 5.0 out of 5.0 by Great service Excellent customer service, neat and clean room. Breakfast was great. Close to public transport. September 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great location Comfortable bed and great location to North Acton underground and close proximity to London Heathrow September 9, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and great service We were greeted courteously though we were early and our luggage was stored safely until we needed it. We then arrived late at night but this was no problem. Our room was clean and comfortable with a personalised welcome waiting for us. We were able to open the window for fresh air, and though the railway line is nearby there was little noticeable noise. Breakfast - a good choice available and no fuss. Easy, hassle-free check-out. September 8, 2014
Rated 4.0 out of 5.0 by Our stay This is our second time staying at the Park Royal. On this occasion whilst all staff were polite they were under trained. It become very clear that the reception staff were new employees and there was no one with experience supervising which caused them to have to telephone for assistance this making us have to wait for assistance to arrive to book the bus tour which we were planning to take At breakfast there just did not seem to be enough staff. The tables were not being cleared. There was no clean cutlery. The food and drink we're running out and no being replaced quick enough to meet the demand of people Both the above we did not experience on our first visit and although disappointed would not stop us from booking in the future September 6, 2014
Rated 4.0 out of 5.0 by Solides Hotel solides Hotel in London sehr gute Anbindung an die U-Bahn ruhige Lage September 5, 2014
Rated 4.0 out of 5.0 by Good location North acton station is just few mins walk Tesco express is just opposite Nice shower and clean room Will definitely choose to stay here if we return to London September 4, 2014
Rated 5.0 out of 5.0 by enjoyable stay very good position inside zone 2 and very close to tube station. staff were friendly and helpful .breakfast was good could have been a bit better but it was very busy so understandable. would definately stay here again if price was similar to what we paid this visit. September 3, 2014
Rated 4.0 out of 5.0 by Great location, friendly and helpful staff! Great location, only a short, two minute walk from the tube station. The great selling point of this hotel is the extremely friendly and helpful staff who attend to your every need and go out of their way to make you feel welcome. If the parking was free I would consider driving down next time. The rooms are comfortable and clean but the pillows could be a lot softer. There was a lot of noise outside the hotel, mainly buses, lorries and loud passers-by so you can't leave your window open at night, so didn't have the greatest night's sleep on the first night. The only other downside was the Wi-fi kept crashing. Added value is the free breakfast, although this along with the room meals is quite limited. Overall, great value for money if you need a convenient, comfortable and friendly place for a short stay visit. September 2, 2014
Rated 5.0 out of 5.0 by Very polite and helpful staff, comfy room. Stayed here for two nights with my husband and teenage daughter. Very handy for the Tube and a great breakfast to start the day. They even provided gluten free bread and soya milk for my husband - very impressed. The staff were very helpful and polite and the whole place was very clean, comfortable and well orgainised. We would definitley think about using this hotel as a base again when visiting London in the future. Very competitive price and easy to book. September 1, 2014
Rated 5.0 out of 5.0 by A great stay in London My daughter and I enjoyed our stay in this hotel. It was quiet, clean and comfortable, with a good breakfast. We were greeted and welcomed in a friendly manner. Will come again someday... August 31, 2014
Rated 5.0 out of 5.0 by Highly recommend We recently had a very lovely weekend stay at this hotel which is close to the tube station, and only a few stops from Westfield Shopping centre, and the centre of London. The staff are very friendly and helpful, and the standard of the rooms and breakfast were excellent. It is in a quiet location, even though close to the tube station, and we had a very comfortable stay. I cannot fault the location, staff, cleanliness, service at breakfast, or the content of the breakfast. There was ample of choice of hot and cold food. Well done to the staff of this hotel for their commitment and team work, not forgetting the housekeepers who kept our room spotlessly clean, changing the towels daily and keeping the complimentary refreshment tray topped up. Thank you for a very enjoyable stay. August 29, 2014
Rated 5.0 out of 5.0 by hilfsbereites Personal und gute Verkehrsanbindung Das Hotel wurde für eine Städtereise gebucht und ensprach unseren Vorstellungen. Die Zimmer waren für 3 Personen ausreichend gross, das Badezimmer sauber. Würden jederzeit wieder buchen. August 28, 2014
Rated 4.0 out of 5.0 by Hotel good . parking poor Told that we could park our cars when we booked in. Attempted to park. No spaces !! Tried to exit but not given tokens to operate exit barrier. eventually managed to park. Room for improvement with parking arrangements No real problems with anything else. Will consider using again August 27, 2014
Rated 5.0 out of 5.0 by Fabulously situated hotel We have been using this hotel for several years now and would not hesitate to recommend it. The staff are excellent and very professional with the clients being at the forefront of their minds. There is nothing we could complain about. Another factor well worth considering is the location of the hotel. Outside there are several bus stops to hop on to get you into Hammersmith, Chelsea etc and the city centre. Below the hotel is the tube station so there is no long distance walk to get any transport into the city centre to see all the sights and shows. Absolutely brillient hotel. August 21, 2014
Rated 4.0 out of 5.0 by Lack of local restaurants Be aware that there is no food service at this hotel except buffet breakfast. There are also no restaurants of any note locally - just a pub and takeaway Indian or Pizza. This is especially bad on Sundays when everywhere else os closed. decent Tecso Express next door so that's something. Other than that, a nice place to stay - very convenient for the tube and buses, but very limited car parking. August 20, 2014
Rated 5.0 out of 5.0 by spotless hotel The hotel was immaculate, including the room. Great customer service. Breakfast room was packed so we ate our food on our laps as all the tables were taken, but it didn't ruin the stay. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Nice clean room and comfortable beds with also complimentary tea and coffee in the room. The buffet breakfast has a good selection of cereal and hot food, juices and hot drinks. The staff are very friendly and helpful. Very conveniently situated next to tube station entrance. August 18, 2014
Rated 5.0 out of 5.0 by Better than expected! We were pleasantly surprised at the high quality of this hotel. The staff (especially the Dep. Manager) were very friendly and accommodating and the interior appearance was very warm and welcoming. Our room was of a high standard of cleanliness, as was the whole place, only slight criticism would be that the room was a little small as we used the sofa bed and the pillows weren't the most comfortable. However, the breakfast was great although they did keep running out of cups and cutlery. None of this would put us off from staying again so would definitely recommend! Another big plus was the fact that hotel is literally 2 minutes walk from underground - great! August 15, 2014
Rated 5.0 out of 5.0 by Great Customer Service Family weekend break, great hotel/location for the tube, staff couldnt do enough to ensure all needs met and enjoyable experience, to their full credit! Recommended hotel with excellent Customer service! Many Thanks August 13, 2014
Rated 4.0 out of 5.0 by Great service Stayed hear Aug 5+6 2014. Fantastic hotel,delicious breakfast,free wifi. Next to North Acton underground. No free parking that is why did not get 5 stars. £10 per night fee. Staff superb and helpful. Highly recommended hotel. August 11, 2014
Rated 5.0 out of 5.0 by Nice stay in London A really good choice to stay in London. This hotel has a great value for money we spent. Nice and very clean room, with a a double window that fully isolated external noise, so the sleep quality was excellent, also thanks to the comfy bed. The staff was so friendly and helpful. The hotel is outside the city center, but it is really next to the undergroud station (central line), and you need only 20 minutes to reach the heart of london from the hotel's doors. August 10, 2014
Rated 5.0 out of 5.0 by Great staff and service I am a gold member and always use the holiday inn for business and pleasure. On a recent trip with my family to London we stayed at this hotel. As first time visitors to the city, we had a lot of questions for the staff. The staff members when we checked in were outstanding and Robert went over and above to help make our stay a good one. I would recommend it to all of my friends and family. Thank you for all your help and keep up the good work. August 9, 2014
Rated 5.0 out of 5.0 by Good Value for Money This hotel is slightly further out from Central London, but it has very easy access to the Tube and is extremely quiet at night. Rooms are fresh, bright and clean. Staff are welcoming and the breakfast in the morning is free and there is quite a good selection. August 8, 2014
Rated 5.0 out of 5.0 by Confortable, friendly and good connections A Holiday Inn Express with good connections: undergraound station and bus stop besides the hotel. Pub, supermarket and restaurant in front of it. A very suitable hotel to visit London. August 7, 2014
Rated 3.0 out of 5.0 by Expensive and outdated Negatives: Rooms were too expensive for being so far outside of London and needing to be renovated so badly. Internet WLAN was okay. Breakfast choice was not good. Not lunch meats, salami etc. Cheese only offered every other day. The one meat - a warm sausage tasted odd. No bottled water. Invoice was printed with incorrect address 2x times, even though I explicitly asked at checkin and out for a specific address. Positives: Staff was very friendly and helpful. Rooms are clean. Directly at the Central Line to London. August 6, 2014
Rated 5.0 out of 5.0 by Made a Perfect Weekend - Great location Right next to a zone 2 central line station, 20 mins from the centre. Parking available, though limited - recommend an early check-in. Every member of staff was genuinely friendly and as helpful as possible. The room, though a little compact, was very well laid out and spotlessly clean, with quiet but effective air conditioning (there was a mini heatwave at the time). The bed was a little smaller than normal, but perfectly comfortable. The buffet breakfast (continental as well as including sausages, scrambled eggs and beans) was very good. The area was really quiet, but with a tesco express, bank and tube station right outside. Excellent value, the perfect location to come back to from a hot day's tripping around London, and then quick and simple to get on the M4 or M40 to drive home. Would stay again and again!! August 5, 2014
Rated 5.0 out of 5.0 by Great nights sleep A very comfortable hotel, handy location and very clean and friendly. August 4, 2014
Rated 4.0 out of 5.0 by Work stay Good convenient location for me. Food OK if a little expensive, and small portion sizes. Struggled to get served at bar as front desk was quite often vacated! August 3, 2014
Rated 5.0 out of 5.0 by perfect perfect location to get to centre of london and other areas rooms very clean and comfortable parking may be an issue sometimes however would recommend this hotel every time! July 31, 2014
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