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Rated 4.4 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Convenient Location and really helpful staff. The location was good, right next to the North Acton underground and with a supermarket opposite it was very convenient. The staff were very helpful and courteous. August 1, 2013
Rated 5.0 out of 5.0 by Perfect location for tube hopping We chose this hotel based upon brand name. You trust what you know. We had west end tickets so the location was perfect to hop on the tube. We are a family of 5 so we requested interconnecting rooms which they were able to do. A large group was booked in foe breakfast so they prewarned us to come early which was considerate. We also dropped our luggage off in the morning before check in and left our bags there until ready to go home. Very convenient. Many thanks. We will retun if in London again. July 27, 2013
Rated 5.0 out of 5.0 by value for money my daughter & I had a girls 5 days away, I booked this hotel for the value & how close it was to the tube station, we were not disappointed at all. the staff were lovely at reception when we booked in very quickly must I add. the room was very clean and comfortable, throughout are stay. the breakfast was ok, more off a variety than we expected, it was adequate for us. I would really, & already have recommended this hotel to my friends and family. we were 10mins away from the centre of London by train, easy to get to hotel by train only 2mins from station. we will stay here again. July 25, 2013
Rated 4.0 out of 5.0 by Highly reccommended Stayed for 3 nights Thurs to Sat . We were a family party of four in two rooms one double one twin. Both rooms were perfect for our stay, very clean , modern and spacious, Could not find one fault at all. Tea and coffee as per and Double room had a sofa as well. Bathrooms were really well maintained, modern with all your needs catered for and so lovely an clean. On our first morning for breakfast no table for four was available so we sat and waited. Unknown to us we had been spotted by a member of staff (and Im sorry I dont know your name but i think from Scotland ?) and when another lady tried to sit at the next available table the staff member very politely said it was taken and called us over. - Now thats whats I call Customer service , when you dont even have to ask !! Only little gripe was there was no bacon for breakfast but there is plenty else to set you up for the morning. Tube station is just a two minute walk and excellent service to get to central London. There is a Pub , Coffee shop, Convenience store and Pizza place all within two minutes walk. We parked up Thursday and didnt get back in the car till Sunday. All in all a great place to stay. All the staff were really pleasant and helpful, (Cristina on reception ) , showed that you care about the service provided . Thank you July 20, 2013
Rated 5.0 out of 5.0 by Very pleased!! Everything was great and we enjoyed our stay very much. It was convenient to the tube for travel from LHR and day trips to London. They allowed us early check in. Dominos pizza, local pub, and small grocery store across the street. I would stay here again and this property has influenced me to book HIE before other brands now. July 13, 2013
Rated 5.0 out of 5.0 by Clean and comfortable The hotel has good sized rooms that are clean and modern. I would recommend this hotel and will revisit it myself. We stayed here when visiting Wembley. Only £20 in a taxi or take the tube. July 10, 2013
Rated 5.0 out of 5.0 by shehla good location nice rooms very close to central line tube and in less than 25 minutes you are in central london July 9, 2013
Rated 5.0 out of 5.0 by Perfect for lone female working away from home! Professional and friendly staff, comfortable, clean and room. As a lone female working away from home it was perfect. Definitely recommend. July 9, 2013
Rated 3.0 out of 5.0 by tis what it is just somewhere to sleep! Breakfast was poor. Not much choice. Crossiants hard. Very poor bar. Room was ok, shower wash had run out, shower curtain had stains on. It is just somewhere to sleep, nothing more nothing less. £16 - £20 taxi to Wembley stadium. It did the job nothing more nothing less! Would I stay again, if I couldn't get in a hotel nearer the stadium I guess yes. July 9, 2013
Rated 4.0 out of 5.0 by Great staff and wonderful location Regardless of the small room size, the hotel is a wonderful choice for leisure tourists. The staff are wonderful. The breakfast is good. The underground train station right behind the hotel makes its location ideal for vacationers who seek quietness at night. The only downside we encountered during our stay was that the computer in the lobby was not free - a 5-minute or 10-minute free use would be great since we always got to use a free computer in the US! July 8, 2013
Rated 4.0 out of 5.0 by Nice clean rooms Nice clean rooms, comfortable beds with basic facilities. Stayed here whilst attending a concert at wembley , we walked back from concert it takes about 1 hour it's approx 3 miles away . Might seem a long time but met people on returning to hotel that had to wait 1 hr for taxi to turn up ! As when we came out of wembley it was grid lock so walking seemed better option with mc Donald's on route back . breakfast in the morning is a free for all could be better arranged for ease of use . Would stay again if going to concert . July 6, 2013
Rated 3.0 out of 5.0 by Top floor is a pain (room 405 definitely) I have stayed at this hotel a few times. It's conveniently located and staff is always excellent. However there are 2 main issues. 1. The top floor (especially room 405 which I've now stayed twice in) get a lot of noise - probably due to lift equipment on the terrace and some other equipment as well. 2. You get hard water in taps - not potable and not easy to get lather off when you shave/bath. Was disappointing to be given a top floor room in-spite of making a request not to, when booking online on HIExpress website. May stay here again ONLY if I find no better options. June 26, 2013
Rated 5.0 out of 5.0 by Great hotel good location. Frienly and very helpful staff. Would stay here in the future. June 26, 2013
Rated 5.0 out of 5.0 by Hidden Gem outside Central London Great hotel located at North Acton Underground station. Only 30 mins on the central line to central London. The reception staff were very helpful and friendly. The company I work for had made a mistake with my booking and Savvy on reception had solved the problem quickly. The room with spacious and clean with flat screen tv and tea/coffee facilities as well as plenty of space/shelves to unpack my things and store them for the week. The bathroom consisted of a shower very powerful), sink and separate toilet. The breakfast in the morning was very nice with a wide range to eat. There is a Tescos, Esso petrol stations and Dominos Pizza nearby. Would recommend this hotel to anyone and would stay here again. June 24, 2013
Rated 4.0 out of 5.0 by Some Pros and Some Cons Pros The pros for this hotel is the price as compared to other hotels in London which most of them are unreasonable priced. The hotel is very close to the tube and has a supermarket nearby which helps a lot and it is only about 15 mins from Paddington. Cons The wifi is quite bad in the room, it cuts off every other 5 minutes which is very annoying. Other places are fine. I can't believe the hotel does not do wakeup call and asking me to set my alarm myself in the TV which is so complicated and didn't want to bother. June 17, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet I enjoyed the couple of nights I stayed at Holiday Inn Express - Park Royal. Very handy located behind the North Acton tube station and with a Tesco Metro across the road. The room was very comfortable and I was delighted by how quiet it was too. The service was refreshingly professional and friendly. I would stay here again. June 14, 2013
Rated 5.0 out of 5.0 by Great value, service, and convenience Ease access by the tube (Central Line, North Acton stop), fantastic service, and pretty decent breakfast. June 12, 2013
Rated 4.0 out of 5.0 by Excellent location. Shame about the parking! Ideal for getting the central line (tube) into London. Shame about the pakring though - only a few spaces on a first come first serve basis. Otherwise, the hotel is clean and tidy, and right opposite there is also a Tesco Express! June 5, 2013
Rated 4.0 out of 5.0 by Relax and comfort A very comfortable and clean hotel. It's not in the centre of London, but the underground station and a supermarket are very near. A good compromise. June 4, 2013
Rated 4.0 out of 5.0 by Wonderful experience Best position, comfortable room, room cleanliness, staff very kind June 3, 2013
Rated 5.0 out of 5.0 by Comfortable beds and Clean large rooms Very good hotel with underground connection near by - we arrived very late but no problem Staff was very good and also the breakfast - onlæy we missed ham and bacon. May 29, 2013
Rated 5.0 out of 5.0 by Very Pleased My sister and I spent a total of four nights at the Holiday Inn. One of the reasons we chose this particular hotel was it's close proximity to the tube (subway). This was our primary form of transportation during our trip. The North Acton station is at least a 2-3 minute walk from the hotel. The staff was very friendly and helpful. The room was clean. Our stay included breakfast. I only wish the breakfast had more variety. Otherwise, it was a typical continental setup. The room I booked did not have a refrigerator or microwave. However, we did have a hairdryer.There is a convenience store located across the street. I recommend this hotel. May 27, 2013
Rated 5.0 out of 5.0 by Great hotel good value Very clean and comfortable hotel. Would recommend as a good base for events at Wembley stadium and trips to London with the tube close by. Not a great deal in the surrounding area. Only realised at the end of our stay that you can order takeaways at the reception we arrived early evening after the game and ended up using the nearby kebab house which was ok but pricey. Breakfast was good - self service eat as much as you like. I would certainly use this hotel again. May 22, 2013
Rated 5.0 out of 5.0 by Great Staff!! Loved the Staff, especially Christine! She is the best and should be promoted to General Manager! Maybe not... 'cause then she won't be there! She is sweet and accommodating; great attitude no matter how busy or what time of day, multi-tasker, informative and dependable! Desk staff very friendly and helpful. Great breakfast ; perhaps have 2 counters and split the items so it is not so crowded while waiting for toast. Close to tube station. Call or write the hotel prior to arrange transportation. Very satisfied with transportation to airport. Bus access in front of hotel. Negative: No individual safe boxes in room; would like to see them in the rooms with numbered keypads. Housekeeping staff could be more friendly. Hotel is not close to attractions or downtown London. If schlepping lots of luggage: very difficult on tube/bus, especially from ports. Plan travel time for tube/train or bus if going to attraction areas. Not many eating spots around. May 20, 2013
Rated 4.0 out of 5.0 by Good hotel The Noth Acton tube station is behind the hotel: it is just 15 min from London centre. Very friendly staff. The safe box is free of charge. You have scrambled eggs, sausage, corn flakes, yogurt, bananas and oranges on brakfast - good start. There is a Tesco minimarket just on opposite side - it's open till 11pm. Recomended. May 19, 2013
Rated 5.0 out of 5.0 by Just what I needed The property was clean and convenient. The wifi and breakfast buffet greatly added to the experience as did the pleasant and helpful staff. May 18, 2013
Rated 4.0 out of 5.0 by Nice Hotel This was my second stay at the HiEx London Park Royal. Good hotel, good value, good location. Basic room was clean and the staff got me exactly the type of room that I wanted. I had a late night flight out of Heathrow (10PM) and the staff kept my bags all day while I ran around London. I will stay here again when back in London. May 17, 2013
Rated 4.0 out of 5.0 by Superb location and appearance, good value I stayed for 9 nights for travel purposes. The hotel's location is great - overlooking a Central (red# line underground station which brings you to Downtown in just 20 mins. Also direct buses running to Oxford Street. Tesco supermarket and gas station nearby. The hotel is very quiet nevertheless, and my sleep was not disturbed. The property and room are very well maintained, new and very clean. The staff was very friendly and helpful. The internet is free, also in rooms #need to renew the password every day but it's ok#. I need to mention the rather limited choice of offers for breakfast #e.g. only scrambled eggs, no tomatoes or cheese...#. This becomes slightly annoying once you are staying for long #like 9 nights# and have to eat the same food again and again. Another disadvantage is lack of wardrobe in the room - again, this is very inconvenient during a long stay. I received no benefits or recognition as a Priority member #was told the Express brand does not provide any extras). Overall, I recommend this hotel and would come back again in the future. May 16, 2013
Rated 4.0 out of 5.0 by Excellent location for London short trips We had a room on the fourth floor. It was very clean and quiet. The tube connection into the city was excellent, only two minutes from the tube station. Opposite the hotel is a supermarket, where you will find the most needed things. The variety of breakfast was fair, but could be better. I was there with my 12-year-old daughter. We would come back again. Full recommendation!! May 13, 2013
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