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Rated 4.5 out of 5 by 189 reviewers.
Rated 3.0 out of 5.0 by Comfortable stay !! I stay at this hotel around a dozen times a year and found it does ' exactly what it says on the tin' Staff pleaant and rooms okay , perfectl location for tube and central london and other amenities i do have to moan about the cooked breakfast again .. couldnt get a chainsaw thru the sausages and no points voucher / drink offer September 10, 2013
Rated 5.0 out of 5.0 by allover experience i really enjoyed my stay at holiday inn, the staff was very friendly and helpful, our room was tidy and we had a cosy bed :) breakfast was delicious, i'd recommend holiday inn to anyone who's keen on spending relaxing days :) September 9, 2013
Rated 4.0 out of 5.0 by Great for visiting London attractions Our room was pristine with an ensuite shower room. Breakfast was adequate with a choice of cereals and scrambled egg, sausages and baked beans. Toast and croissants with tea or coffee and fresh juice was also available. The underground was litterally next door which was the reason we chose this hotel. We were able to check in early and headed off on the tube to the museums. We came back and bought lunch in the Tesco Express across the road from the hotel. We headed out again in the evening for Covent Garden which took 20 minutes on the tube. We returned late in the evening so it was good to be so close to the hotel when getting off the tube. Although we were able to get into the car park there were only about 15 spaces and they were all taken on a Monday and Tuesday so over a week end it might be difficult to park at the hotel and there did not seem to be any parking nearby. We would use this hotel again but I think they should make a bigger car park. September 7, 2013
Rated 4.0 out of 5.0 by Great Location. Nice clean hotel The North Acton tube station is literally next door to this hotel, making it very convenient for tube travel. Staff courteous. The room was clean and comfortable - We had a room on the 3rd floor overlooking the road (not the tube station) and the traffic noise was minimal. Beds very comfortable and air conditioning worked well. Room supplied with tea/coffee/kettle, hairdryer (no iron), shower gel/hand wash. My only gripe would be the breakfast, which was a bit chaotic. The breakfast area was too small and cramped when at its busiest. The breakfast staff were however polite and helpful despite the demanding conditions. Breakfast choice as in all Holiday Inn Express hotels was minimal but adequate. Parking is limited at the hotel, but we managed to get a space and wasn't even charged which was a bonus. September 4, 2013
Rated 5.0 out of 5.0 by Good value Nice clean and comfortable room, reception staff very helpful. September 2, 2013
Rated 4.0 out of 5.0 by Great location and cosy inside The hotel location is ideal near to the tube, Tesco express, coffee shops and a local take away. Generally the staff and hotel service are very good. The house keeping service had cleaned and tidied up the room for us the next day. I have stayed in this hotel earlier and this was my second stay. Two things to point out: The breakfast did not have some of the croissant variety they used to have. Also, it was not freshly cooked. Another thing, the hotel reception staff can print stuff for you but for a charge of 30p. It was not made very clear to me and it had seemed that its just a print out for free. It is not the money but the non-informative nature of the service that left a bit bad taste. Nonetheless, overall it is a great place to stay and I am likely to come back. August 31, 2013
Rated 5.0 out of 5.0 by An excellent hotel at a good price This is by no means a luxury hotel but it was clean, quiet, well-managed and the location near a metro line made it convenient to get anywhere in London you could want to go. The room was tiny -- it was a double bed and a sofa bed for our adult son -- but it was well laid out and comfortable. The bathroom was also well designed for sharing in a small space. The hotel has an excellent breakfast, both in terms of selection and quality, and their front desk staff was incredibly helpful. We booked this hotel just expecting to get a clean place to sleep but it exceeded our expectations by far. August 24, 2013
Rated 5.0 out of 5.0 by Brief but most enjoyable My son and I only spent one night, after THAT game at Wembley, but I couldn't fault the comfort and cleanliness of our room, and the choice at breakfast was amazing. A bonus was the lovely receptionist telling me that she had cheered for my team! August 20, 2013
Rated 5.0 out of 5.0 by Very useful for relax! It's the second time tha me and my family are going in this Hotel. No problems at all. A bit far from center but subway station is very close to it. Recomended! August 19, 2013
Rated 5.0 out of 5.0 by Nice place to stay! The hotel is a nice place to stay, with only a 20 minute ride to downtown London. Bit of a trick to get to from Heathrow but just a short walk up from the North Acton Station. Room was comfortable and clean, breakfast was a good variety, and like I said before, an easy ride to downtown! Enjoy! August 19, 2013
Rated 5.0 out of 5.0 by Helpful and personal service I had to make a late booking due to being called in to London from Cheshire for an early meeting Monday morning. Arrived on Sunday evening, book-in fine and staff on duty [11/08/2013] personally made certain my car was parked safely in the crowded car park and on check out the following morning allowed me to keep it there until late afternoon. I last stayed at this hotel 2 years ago and it is clear that service standards have been maintained since then. Thank you. August 17, 2013
Rated 4.0 out of 5.0 by Good for an overnight stay The hotel was conveniently located right next to the rail station and close to the avis depot at Westfield Shepherd's Bush. The room was basic, but clean and affordable. August 16, 2013
Rated 5.0 out of 5.0 by good room and location Overall is good for my trip and stay at there. Except the one stay but twice charge, fortunately they cancelled the 2nd room charge after the communication with the staff. will choice here again if I go to London next time. August 15, 2013
Rated 5.0 out of 5.0 by Great location; clean & comfortable rooms Being on a family holiday with 2 adults and 2 children, from check-in to check-out we had a wonderful experience in the hotel. The customer service staff were really knowledgeable and special mentions to Christina and Margaret whom we dealt with. They are a credit to the hotel. Rooms were clean and comfortable. Breakfast had a limited menu but it was fine. The location is fantastic in a quiet area ~50 metres from North Acton underground station (Central Line, zone 2) with a Tesco mini-market across the road. 3 stops direct to Shepherds Bush station for Westfield Shops and 8 stops direct to Marble Arch. We would come back again. August 10, 2013
Rated 5.0 out of 5.0 by Ideal base for a visit to London Great combination of good value, offers parking, convenient to get to, and convenient for the tube. Staff very helpful as well (particularly the Scottish chap whose name I'm afraid I don't know). August 10, 2013
Rated 5.0 out of 5.0 by Convenient Location and really helpful staff. The location was good, right next to the North Acton underground and with a supermarket opposite it was very convenient. The staff were very helpful and courteous. August 1, 2013
Rated 5.0 out of 5.0 by Perfect location for tube hopping We chose this hotel based upon brand name. You trust what you know. We had west end tickets so the location was perfect to hop on the tube. We are a family of 5 so we requested interconnecting rooms which they were able to do. A large group was booked in foe breakfast so they prewarned us to come early which was considerate. We also dropped our luggage off in the morning before check in and left our bags there until ready to go home. Very convenient. Many thanks. We will retun if in London again. July 27, 2013
Rated 5.0 out of 5.0 by value for money my daughter & I had a girls 5 days away, I booked this hotel for the value & how close it was to the tube station, we were not disappointed at all. the staff were lovely at reception when we booked in very quickly must I add. the room was very clean and comfortable, throughout are stay. the breakfast was ok, more off a variety than we expected, it was adequate for us. I would really, & already have recommended this hotel to my friends and family. we were 10mins away from the centre of London by train, easy to get to hotel by train only 2mins from station. we will stay here again. July 25, 2013
Rated 4.0 out of 5.0 by Highly reccommended Stayed for 3 nights Thurs to Sat . We were a family party of four in two rooms one double one twin. Both rooms were perfect for our stay, very clean , modern and spacious, Could not find one fault at all. Tea and coffee as per and Double room had a sofa as well. Bathrooms were really well maintained, modern with all your needs catered for and so lovely an clean. On our first morning for breakfast no table for four was available so we sat and waited. Unknown to us we had been spotted by a member of staff (and Im sorry I dont know your name but i think from Scotland ?) and when another lady tried to sit at the next available table the staff member very politely said it was taken and called us over. - Now thats whats I call Customer service , when you dont even have to ask !! Only little gripe was there was no bacon for breakfast but there is plenty else to set you up for the morning. Tube station is just a two minute walk and excellent service to get to central London. There is a Pub , Coffee shop, Convenience store and Pizza place all within two minutes walk. We parked up Thursday and didnt get back in the car till Sunday. All in all a great place to stay. All the staff were really pleasant and helpful, (Cristina on reception ) , showed that you care about the service provided . Thank you July 20, 2013
Rated 5.0 out of 5.0 by Very pleased!! Everything was great and we enjoyed our stay very much. It was convenient to the tube for travel from LHR and day trips to London. They allowed us early check in. Dominos pizza, local pub, and small grocery store across the street. I would stay here again and this property has influenced me to book HIE before other brands now. July 13, 2013
Rated 5.0 out of 5.0 by Clean and comfortable The hotel has good sized rooms that are clean and modern. I would recommend this hotel and will revisit it myself. We stayed here when visiting Wembley. Only £20 in a taxi or take the tube. July 10, 2013
Rated 5.0 out of 5.0 by shehla good location nice rooms very close to central line tube and in less than 25 minutes you are in central london July 9, 2013
Rated 5.0 out of 5.0 by Perfect for lone female working away from home! Professional and friendly staff, comfortable, clean and room. As a lone female working away from home it was perfect. Definitely recommend. July 9, 2013
Rated 3.0 out of 5.0 by tis what it is just somewhere to sleep! Breakfast was poor. Not much choice. Crossiants hard. Very poor bar. Room was ok, shower wash had run out, shower curtain had stains on. It is just somewhere to sleep, nothing more nothing less. £16 - £20 taxi to Wembley stadium. It did the job nothing more nothing less! Would I stay again, if I couldn't get in a hotel nearer the stadium I guess yes. July 9, 2013
Rated 4.0 out of 5.0 by Great staff and wonderful location Regardless of the small room size, the hotel is a wonderful choice for leisure tourists. The staff are wonderful. The breakfast is good. The underground train station right behind the hotel makes its location ideal for vacationers who seek quietness at night. The only downside we encountered during our stay was that the computer in the lobby was not free - a 5-minute or 10-minute free use would be great since we always got to use a free computer in the US! July 8, 2013
Rated 4.0 out of 5.0 by Nice clean rooms Nice clean rooms, comfortable beds with basic facilities. Stayed here whilst attending a concert at wembley , we walked back from concert it takes about 1 hour it's approx 3 miles away . Might seem a long time but met people on returning to hotel that had to wait 1 hr for taxi to turn up ! As when we came out of wembley it was grid lock so walking seemed better option with mc Donald's on route back . breakfast in the morning is a free for all could be better arranged for ease of use . Would stay again if going to concert . July 6, 2013
Rated 5.0 out of 5.0 by EXCELLENT HOTEL AND FRIENDLY STAFF HOTEL IS LOVELY AND VERY CLEAN. STAFF ARE VERY FRIENDLY. THE HOTEL IS LOCATED IN WALKING DISTANCE TO THE TUBE STATION WHICH IS A BONUS GREAT STAY AND WOULD DEFINATELY VISIT AGAIN June 28, 2013
Rated 3.0 out of 5.0 by Top floor is a pain (room 405 definitely) I have stayed at this hotel a few times. It's conveniently located and staff is always excellent. However there are 2 main issues. 1. The top floor (especially room 405 which I've now stayed twice in) get a lot of noise - probably due to lift equipment on the terrace and some other equipment as well. 2. You get hard water in taps - not potable and not easy to get lather off when you shave/bath. Was disappointing to be given a top floor room in-spite of making a request not to, when booking online on HIExpress website. May stay here again ONLY if I find no better options. June 26, 2013
Rated 5.0 out of 5.0 by Great hotel good location. Frienly and very helpful staff. Would stay here in the future. June 26, 2013
Rated 5.0 out of 5.0 by Hidden Gem outside Central London Great hotel located at North Acton Underground station. Only 30 mins on the central line to central London. The reception staff were very helpful and friendly. The company I work for had made a mistake with my booking and Savvy on reception had solved the problem quickly. The room with spacious and clean with flat screen tv and tea/coffee facilities as well as plenty of space/shelves to unpack my things and store them for the week. The bathroom consisted of a shower very powerful), sink and separate toilet. The breakfast in the morning was very nice with a wide range to eat. There is a Tescos, Esso petrol stations and Dominos Pizza nearby. Would recommend this hotel to anyone and would stay here again. June 24, 2013
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