Rated 4.6 out of 5 by 281
Rated 5.0 out of 5.0 by Cazzy Fabulous!
A fantastic hotel in a perfect location for Earls Court Exhibition Centre. Very close to the tube station too. The staff were extremely friendly and helpful and the room was superb. Would definitely recommend a stay here. Breakfast was to die for!
May 22, 2014
Rated 4.0 out of 5.0 by Linpin Great service from reception and breakfast waiting staff
Fantastic location and staff . Breakfast was excellent and service efficient and friendly .
Room was very small and not possible to open window so had to put up with noisy air con . The room was however nicely decorated and bathroom spacious , bed really comfortable .
May 21, 2014
Rated 5.0 out of 5.0 by Aggiefish The most comfortable bed ever!
We have just returned from a fantastic birthday weekend at Lord Garrington's manor house in Kensington. We were fortunate enough to stay in a junior suite on the first floor which was peaceful (despite having the windows open most of the time due to the beautiful London weather), spotlessly clean, cosy yet spacious and full of individual touches. The highlights of our stay would have to be the most comfortable hotel bed we have ever slept in; the unexpected retro-style flasks of hot chocolate waiting for us when we returned from our trip to the theatre in the West End; and the delicious breakfast (Full English for him,eggs benedict with salmon for her). The staff were all superb, from the front desk to the waiting staff in the restaurant at breakfast. We also appreciated the polite housekeeping staff that we met during our stay. This is a truly wonderful, unique and welcoming hotel that is ideally situated, 2 minutes walk from Earl's Court tube station, for any visit to London.
May 21, 2014
Rated 5.0 out of 5.0 by OIrolec Perfect hotel!
Very good reception staff, an special mention for Mónica, we responded very well and helped us find a Christmas shop items without it we would not have found. A very helpful and attentive person. Thanks to all the staff, especially Monica
May 18, 2014
Rated 5.0 out of 5.0 by Andy681 Great Staff
It is nice to be recognized even though I am an infrequent visitor to this hotel and the reception staff are always cheerful and welcoming. Room was very comfortable and quiet leading to a good nights sleep.
The location is good, just minutes from the Earls Court tube station and there are plenty of good pubs and restaurants in the local area.
May 13, 2014
Rated 5.0 out of 5.0 by Dom57 Really a nice experience
Our experience has been excellent on all accounts. From the hotel lobby which is fun and welcoming to the bedrooms which are refreshing and very comfortable. The colourful but tasteful provide all comfort, including nice amenities. As Platinum member all 3 rooms of our party got upgraded. Breakfast is one of the best we have had for a long time. Staff was extremely welcoming and helpful. The Tube 100 away from the hotel is very convenient. The feel of a boutique hotel.
May 11, 2014
Rated 5.0 out of 5.0 by Leo0712 Truly great boutique facility and personalized service
This is so far one of the best hotels that I ve stayed at. Excellent service on delicious breakfast and perky, smiliing and well informed front desk staff made my stay memorable. Special thanks to Lady Carly at the desk.
May 6, 2014
Rated 5.0 out of 5.0 by M&D0812 Hip hotel, great location, amazing staff!
We stayed at the Indigo Hotel, Earls Court, from April 26th to the 30th. We had a gret experience. The staff was really nice and welcoming, particularly Antonella. She was amazing!
The room was very nice and comfortable. I just found a little noise being on the basement, as we could hear the footsteps from the ground floor... but this was as we were getting ready in the morning, so it did not bother us at night at all.
The decoration is hip and refreshing, really liked it.
Overall, we had a great experience, and we would definitely come back and recommend it to our friends and family.
May 3, 2014
Rated 5.0 out of 5.0 Recommend, a great experience
Good service excellent bed.
Very good, I will come back next year!!
May 2, 2014
Rated 5.0 out of 5.0 by Calgaryjenn Lovely Stay
Hotel room (a junior suite) was great. It was a bit oddly shaped and had a window off to one side, but it was spacious and VERY clean. Service, food, etc. was excellent. We really enjoyed opening our door on Easter to see a treat for us. We also liked the small touches like the nightly hot chocolate. Wonderful neighbourhood--lots of great restaurants, close to the tube, etc. Would definitely stay again.
May 1, 2014
Rated 5.0 out of 5.0 by Minor B Trato preferencial.. Inigualable.
Nos dieron un trato de primera con muchos detalles y una habitacion impecable.
April 23, 2014
Rated 5.0 out of 5.0 by Iownat Delightful hotel
There is nothing bad to say about this hotel - great room, fab location, helpful friendly staff ... We will be back!
April 18, 2014
Rated 5.0 out of 5.0 by C.Ig Favourite Hotel Indigo Hotel
I have stayed in other Hotel Indigo properties, but I have to say that this one is excellent, probably the best. Really good value for money and wonderful service!
April 15, 2014
Rated 5.0 out of 5.0 by Roseby Lovely room, charming hotel, great location
This must be one of the best hotels in London in this price range and location. The hotel and room decor are lovely and characterful but even better was the comfortable bed, great shower, huge fluffy towels, robe and slippers, iPod dock, speaker in the bathroom, complimentary newspaper etc. Good selection of teas in room too. I had a late breakfast (full English - very good) and there was a nice relaxed atmosphere in the dining room. All the staff I came into contact with were very nice and helpful particularly the friendly breakfast staff. I only stayed one night this visit but look forward to staying longer next time.
April 14, 2014
Rated 4.0 out of 5.0 by Lee G. Great Staff
Staff was very helpful and understanding. The staff in the restaurant were very customer friendly.
Only drawback was the bed could have been a bit softer. Otherwise the room was excellent.
Thanks for the stay.
April 12, 2014
Rated 4.0 out of 5.0 by mattyfurn Excellent Room ,disappointed with lack of communication
We stayed at this hotel as part of our friends weding party.
The room was excellent, very clean, good designand the bed very comfortable.
The location is perfect for easy action to the tube systems.
The main disappointment was on returning home and checking the fine print of the booking breakfast was actually included in our stay. When we checked in, we weren't informed about breakfast or the breakfast times. Also in the room is did not mention breakfast either, thereofre we assumed it was not part of the booking.
Whether this is a marketing ploy by the hotel to try and make additional money out of guests i don't know, but I would warn all guest to actually bring this up on check in to make sure you know what is included in your stay. We lost out on breakfast and thus probably about £30-£40 of money
April 9, 2014
Rated 4.0 out of 5.0 by Joan59 Great place to stay
As always excellent service, staff in this hotel are an absolute joy. My preferred place to stay in Lodon. In fact don't want to say too much in case everyone books and I can't get in!
April 8, 2014
Rated 5.0 out of 5.0 by Indyana Lovely place and staff
I would recomend this Hotel to everyone... with breakfast included...
April 3, 2014
Rated 5.0 out of 5.0 by Rgn100 Night Staff
Overall great stay.
Night staff totally useless. Safe in room did not with and was told that nothing could be done until 1.00 pm the next day. Refused to lock our valuables in hotel office which meant we had to carry cash, jewelry etc. sound London.
April 3, 2014
Rated 5.0 out of 5.0 by KLB74 Lovely hotel, great staff and a great base for visiting London
My partner and I stayed at Hotel Indigo, Kensington for two nights at the end of March. From arrival the staff were superb and I couldn't fault their attentiveness. It was my partner's 40th birthday and they had written a birthday card for him and upgraded our room, which was a lovely touch.
The room was lovely, clean and very modern, which was the same as the rest of the hotel.
We included breakfast in our package. The first morning was a little bit chaotic, but they were very busy and had warned us of that when we checked in. We booked in for breakfast the first morning, so we got a table. On the second morning it was much quieter and everything ran very smoothly.
The hotel location was perfect, it was about a minutes walk to the local tube station (Earls Court) and was on the Piccadilly line, so easy to get to places like Hyde Park, Leicester Square and Covent Garden.
All in all I can't find any fault with this hotel, it was a lovely weekend and I would certainly stay there again. Thank you :-)
April 1, 2014
Rated 5.0 out of 5.0 by Arch1e Fantastic, fun & friendly!
I stay here on a regular basis, and has become my hotel of choice whilst in London. Rooms are fab, staff can't do enough for you and food is great! What's not too like?!
March 31, 2014
Rated 5.0 out of 5.0 by Framester Stunning Place and Great Staff
I stayed in the Hotel Indigo at Earl's Court for 4 nights and absolutely loved it. The staff are lovely and the interior decor is superb. It has lots of the really nice little home touches like an iPod dock and various multimedia sockets so you can hook up HMDI and watch videos or whatever. The one thing that really sets this place apart is the funky decor - it's just nice and plush with interesting design work. It's only a stone's throw from the entrance to Earl's Court tube station which is exceptionally handy and within about 2 mins walk you have an absolute raft of places to eat and drink, so the location is superb. I will definitely be staying here again very soon and I think this is now probably my favourite West London hotel. Bravo.
March 29, 2014
Rated 5.0 out of 5.0 by GAMMO Great one nite stay
Stayed on 19 march for one night using points and was delighted by almost every aspect of the stay
Firstly I got in mid-morning and was given an upgrade to a junior suite within half an hour..amazing courtesy to platinum cardholder.
The room itself was fantastic…..comfortable and with all the bells and whistles one usually associates with a topnotch hotel.
The bathroom with fabulous shower pressure and loads of amenities was excellent.
The room has so many extra features and freebies that one almost feels one is in a 5 star property.
And the front desk was excellently staffed with people who really try to make your stay seamless!
ONE LITTLE COMPLAINT….wasnt given my bonus miles voucher as a platinum member….got the same in January at this property…whats changed?
March 27, 2014
Rated 5.0 out of 5.0 by JOE1 An Outstanding Hotel Experience!
I am now a besotted regular guest at the magnificent Hotel Indigo Kensington Earls Court. The superb customer service allows this hotel to shine out like a beacon in the ultra fashionable Kensington area. Comfort, cleanliness, superb dining, its all here for the very fortunate guest. johnny the facilities manager is a gentleman and exemplifies all that is well above the average that is what each guest is guaranteed when he/she chooses Hotel Indigo Kensington Earls Court !
One word sums this hotel up - outstanding !
March 24, 2014
Rated 5.0 out of 5.0 by Faxfan63 Indigo Earls Court
I had a 3 night stay at Hotel Indigo in early March and was suprised with this refreshingly designed hotel. Located a very short walk from Earls Court station the welcome was warm and genuine. The rooms are new and well appointed with some lovely touches. Food and bar service was efficient and as friendly as the welcome. Having stayed in London many time this hotel is a real find and I will use it again later in the year. I love the fact that all staff are either a Lord or Lady and they have official certificates on show to prove it!
March 22, 2014
Rated 5.0 out of 5.0 by UKexpat A Gem in Earl's Court
Excellent service, good location less than 200 meters from Earls Court Underground Station. Room colours were vibrant, the breakfast very good. Would recommend for completed.
March 20, 2014
Rated 5.0 out of 5.0 by Arvi Great service
We got extension to keep our room because we are IHG members.
March 20, 2014
Rated 5.0 out of 5.0 by lisu Superb!
Great staff. Nice and modern hotel. Truly recommend.
March 19, 2014
Rated 5.0 out of 5.0 by JohnVG A lovely well located boutique hotel in Earl's Court
We spent five nights at the Hotel Indigo, Earl's Court in March. It was our third stay in the past year. The hotel is very well located, just minutes from the Earl's Court Tube which has direct links to Heathrow and to St. Pancras (for the Eurostar) and also has a lift.
All the rooms we have had have been exceptionally quiet - our last room was 210. It was at the back and overlooked lovely gardens.
We heard nothing. The bed was large and comfortable.
We have found that the staff, from reception to cleaners and handy men, very friendly and always willing to go out of their way to help. One day our lights didn't work and someone was there in five minutes to deal with the problem. We were also cheerfully escorted to our room and showed how things worked on each visit. Help with luggage was offered.
We have not eaten in the restaurant. We don't eat much at breakfast and so go to a nearby shop and get juice and a roll the night before since the room has a fridge and also a kettle (with a nice variety of teas offered). Then we sit in the nice terry robes offered and have a leisurely breakfast while reading the morning papers.
I should add that we are IHG Platinum and as a result have been upgraded each time and also have stayed on points. Still, even without points, we would consider the hotel good value for money, especially in a city as expensive as London.
March 17, 2014
Rated 3.0 out of 5.0 by Chirp Superb Location with an Indigo Touch
The location of this boutique hotel is fantastic - from the airport and into town. I came from Heathrow Terminal 5 and it took me less than 30min to get from the terminal station to the hotel; it helps that all of my meeting locations are served by the two lines at Earls' Court. The pubs around the hotel serve good food and have a good feel about them, and definitely a good selection of beer and cider. Although the hotel is a few houses from the main road, it is really quiet by day and night.
The only thumb down about the hotel is the front desk staff. When I first went into the hotel at 0830hrs and mentioned that I had a reservation for 2 nights, the response was "check-in time is after 2pm". There was no greeting, welcome or even a smile. It was only when I mentioned that I am a IHG platinum card member who has requested an early check-in that the attitude changed. I was blessed to be allocated a room before 0900hrs and could catch some sleep before my next meeting. During the course of the stay, my room card was deactivated a few times and had to be re-activated; it was really quite painful to approach most of the front desk staff. Even when I asked for a late check-out of 3pm, I was told that I was entitled to 2pm and every hour or part of, I would be charge 10 pounds. Only the lady who checked me out on the last day made any attempt to ask about my stay and well-being. Despite the fantastic location and rooms, the front desk staff definitely need to adopt a more positive and hospitable attitude, and perhaps, a professional learning programme on customer relations. Even the housekeeping was warmer and more polite than them.
March 15, 2014