Rated 4.4 out of 5 by 157
Rated 5.0 out of 5.0 by chrisg02 Excellent staff & customer care
From the moment I checked in until I left there was nothing that was too much trouble for the staff at this hotel. Excellent examples of how customers should be looked after.
Breakfast had a reasonable selection, should be enough choice to satisfy most needs.
My booking was a company reservation at a discount rate, I would definitely not have been willing to pay the advertised rate at the desk for the room for the location is not the greatest, but it is right by a local station for a quick connection into the centre of London.
July 21, 2014
Rated 5.0 out of 5.0 by lisa005 Wonderful staff and comfortable stay
I enjoyed my recent stay very much. My room was comfortable, the breakfast room was attractive, and the staff was friendly and helpful. The woman who checked me in was lovely; she allowed me to check in early and was attentive to any possible problems in the room (there weren't any!). On the Fourth of July, I even found a muffin with an American flag in it, a bottle of wine, and a note wishing the American guests a happy Independence Day awaiting me in my room! Tube service into London and connecting with the Heathrow Express and Heathrow Connect trains at Ealing Broadway was excellent, with Tube trains arriving every minute or so. The lone caveat for single travelers at night is that one must walk up a long ramp or set of stairs behind the hotel from the Tube station, but they were well lit. I will definitely return on my next trip to London.
July 20, 2014
Rated 2.0 out of 5.0 by swfc1867 Horrible Stay
Put in the disabled room which was shoddy and smelt damp. Room next door seperated by ajoining door which the occupant tried to open several times. I knew there was at least three adult males in this room and as I was alone felt too intimidated to complain. They were noisy right up to 2am even though they were only talking I could hear them cleary.
July 20, 2014