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Rated 4.0 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Teriffic stay - The staff, location and comfort made this a great choice to stay. First the hotel is tucked behind the main road making it quiet, If you can get a room on the upper floors you will have a terrific view of the the countryside. It's located just 10 minute walk from two train stops. It is also right next to a major shopping mall and local market. The staff greated us and had everything ready. They came up with great choices of things to do. They really knew what they were doing. True professionals. The hotel itself was very clean, Beds comfortable, even the pull out couch was good. For a small room, it was great. The only thing I would do to improve is the breakfast. The eggs were a little bland. Kind of tasted like powdered eggs. Maybe some bacon. But besides that, everything was a hit. Thank you!!! July 21, 2014
Rated 3.0 out of 5.0 by Our stay in Croydon The room was noisy. Staff was very friendly and nice.. July 18, 2014
Rated 2.0 out of 5.0 by Internet very bad The internet was very bad and if you have work to do on a laptop please don't because you can't! My college booked out early due to this and another booked another hotel for the following week. If you have room at the front of the hotel you will get an early wake up call from the local stores getting their delivery and of course the bin collection. We felt more comfortable getting back to the hotel before it got dark due to it's location. The rooms are very clean and the staff are really helpful and polite nothing was to much trouble. July 15, 2014
Rated 5.0 out of 5.0 by Staff Excellent stay again, the staff were very polite, helpful and always willing to help out whenever anything was needed. July 14, 2014
Rated 4.0 out of 5.0 by Hotel magnifico en calidad precio Hotel estupendo en relación calidad precio, teniendo en cuenta otros hoteles de las misma categoría enLondres. El servicio de personal impecable y las instalaciones del hotel suficientes para lo que andábamos buscando. En próximos viajes a Londrs repetiré sin dudarlo. July 14, 2014
Rated 4.0 out of 5.0 by Breakfast staffs We had a wonderful time during our 4 nights here, especially the staffs at breakfast every morning, they are very nice and friendly July 14, 2014
Rated 5.0 out of 5.0 by Great customer service The front desk and the kitchen staffs were so excellent and professional. July 13, 2014
Rated 4.0 out of 5.0 by Overall a good experience This is the first time we have spent in a Holiday Inn, overall it was a good experience, the only problem we had was the key card. We had no idea how to use it, it was not explained on check in, we spoke to other guests and they had had the same problem. It was only speaking to them that we found out how to use it. I would have liked to have been asked by the staff if we knew what to do to use it in the lift and room door. But this was just a minor problem, overall it was an ideal stay for us. July 12, 2014
Rated 5.0 out of 5.0 by Friendliness and helpfulness of Staff We could not fault the friendly attitude of the reception staff. We were new to the area and were given great advise on transport etc. ( we were visiting Wimbledon tennis ), the staff seemed happy at work July 9, 2014
Rated 5.0 out of 5.0 by Great service and staff The staff at this hotel are always friendly, courteous and helpful with things not being a problem. July 9, 2014
Rated 3.0 out of 5.0 by Servicio excelente Falta de caja de seguridad tanto en la habitación como individual en recepción July 4, 2014
Rated 5.0 out of 5.0 by Great staff and great service! I travel to London quite regularly, sometimes for work but more often for a weekend of meeting up with friends and going out. The Holiday Inn Express, Croydon is the perfect place for this! The staff have always been very friendly and do their best to accommodate your needs and always with a smile. For me they are different to many other hotels in that they are just as friendly when you're coming in from partying at 7 in the morning as they are when you check in at 3 in the afternoon. May hotels have a way of making you feel like you've stayed out too late which can be quite a flat end to a great night out! However the staff at HIE make you feel as though they'd be good to go out with at the same time as maintaining their professionalism. The hotel is exactly what it is supposed to be and I would prefer to stay there and travel into London than return to the central London Hotels I've stayed in previously. On the odd occasion that I have witnessed an unhappy customer the staff have responded with amazing customer service and demonstrated patience and respect under some tricky circumstances. I will definitely be staying here again and love the breakfasts which are always a welcome surprise (even if I don't always wake up in time). This is when the 2.00pm check out comes in very handy! July 2, 2014
Rated 4.0 out of 5.0 by Friendly and very helpful staff Very pleased with the staff, all very friendly and helpful from reception to breakfast area and room making staff. Very quiete and convenient location. The only con I was not particularly happy with is the bed, very soft and not comfortable, otherwise would certainly recomend the hotel. June 30, 2014
Rated 3.0 out of 5.0 by Not the best HI Express Usual good standard of room etc and decent breakfast, BUT noisy overnight as next to department stores being cleaned/ restocked from the early hours. Car park arrangements not too good--expensive and quite a way from the hotel. Wi Fi connection poor. Both evenings of our stay internet was not available for long periods. June 29, 2014
Rated 3.0 out of 5.0 by Average at best Average HI experience. Surrounding area was quite grotty and noisy. I'd go so far as to say the locals were somewhat intimidating. Difficult to find and get to hotel due to one-way system and tram routes. June 28, 2014
Rated 5.0 out of 5.0 by excelent for croydon excelent comfortable hotel located in the heart of croydon, comfortable rooms great customer service. breakfast needs improving but you can enjoy (not proper full english).hidden away in excelent location near transport conextions for bus tram and train. June 26, 2014
Rated 3.0 out of 5.0 by Staff rude When booking my stay at Holiday Inn Express, I spoke to an advisor on the phone to book. After previously staying at one of the Holiday Inn hotels before we had a problem with the deposit scheme if paying by cash. I explained on the phone about this previous situation and was told because I had stayed before and had a rewards card I wouldn't have to worry about the deposit on this occasion. So we went to the hotel and when we were checking in we were told we would have to pay a deposit upfront because we didn't pay by card. I explained the phone call to the receptionist and she couldn't have been more wrong. Told me that I hadn't been told that information and that there was no way around this. She also informed me that each Holiday Inn Hotel had there own policy etc. She was extremely rude and her face could of cracked if she even tried to smile. When we received our key to our room we went to the lift and couldn't work it as we didn't know we had to put the key into the slot inside the lift. There were a coupled other members of staff who saw this and the way they spoke to us was disgusting instead of telling us about what we were doing wrong they instead were laughing and rudely spoke to us. I have never felt so uncomfortable and humiliated. We should have been spoken to like the paying customers we were. Who wants to pay for a room and service if we were not actually being treated fair? Also, our room was freezing cold as the air conditioning was left on. The mug in our room was covered in muck. The towel in the bathroom had stains all over it and there was a used tampon on the floor. DISGUSTING! I would recommend staying at Sutton as I previously stayed there before and it was perfect. June 26, 2014
Rated 5.0 out of 5.0 by Friendly Staff I stayed here for 3 weeks, the room prices were very reasonable. The rooms, bed June 24, 2014
Rated 5.0 out of 5.0 by Reasonable Price and Location The Hotel was 10 minutes walk from the station and the train took roughly 20-25 minutes to London Victoria (central London). June 23, 2014
Rated 4.0 out of 5.0 by Uncomfortable beds but great service The beds were not that good. The duvets and pillows were fine og clean. Overall a pleasent stay. Next time we are going to London I will stay at a Holliday Inn hotel - but closer to the city of London. June 19, 2014
Rated 4.0 out of 5.0 by The Staff make this hotel.. I stayed here last week for work, arriving late and being a lone female the parking was a bit of a worry for me. When i arrived i was greeted at reception and i aksed where to park, to which then Sree asked if i was alone and if i was comfortable walking to the parking area, he disappeared and shortly came back and said you can park in a Staff Bay so you dont have to walk the streets alone at this time (10.38pm), now this is what i call service. Sree made the whole experience alot more pleasent as if i had had to walk alone at night i would have been extremely uncomfortable. He did mention if there were 3 of them working then someone could of escorted me which i also think is a great customer service measure. He is a great asset to the tema and definitely had a big impact on the scores received. Please pass on my thanks. :o) June 16, 2014
Rated 5.0 out of 5.0 by A great base for London and beyond A stroll from the hotel and the London Tramlink will take you to Wimbledon from where you can access all the delights that London has to offer. But don'f forget that Croydon itself has a lot of things to offer all age groups. Close by is a Vue cinema, assortment of bars, restaurants and fast food outlets. You can discover some of the history of this wonderful town. The hotel itself is tucked away from all the noise and bustle. The front desk staff are very helpful and can provide all sorts of information and services. We found them to be very polite. Rooms are of an adequate size, clean and comfortable. This can also be said of the bathroom. There are rooms that can interconnect so large family groups can utilise adjacent rooms. We have stayed here before and will do again in the future and have no hesitation recommending this Holiday Inn Express to all. June 15, 2014
Rated 4.0 out of 5.0 by Well functioning hotel Does what it says in the description, good for slleping overnights when travelling. June 12, 2014
Rated 4.0 out of 5.0 by Nice clean room Nice hotel to stay at, although pricey with the current exchange rate. Disappointed with the inability to book using points. June 12, 2014
Rated 5.0 out of 5.0 by Outstanding Experience Having traveled over night with my daughter from Florida, we were thrilled to have our room available by 10 AM. The entire Front Desk staff were fantastic! The hotel is in a great location, with the Train Station from Gatwick a pleasant fifteen minute stroll away. There are numerous restaurants & pubs in the immediate area and a wonderful Farmer's Market a block away. On my next visit to London, I will definitely return to the Croydon Holiday Inn Express! June 9, 2014
Rated 4.0 out of 5.0 by clean hotel, relatively affordable for London Hotel was clean, great breakfast. Parking situation is not simple, a couple spots next to the hotel, and the parking garage is not a simple thing to find with all the one way streets. 9.50 pound per day for public parking, with a train station about 1/2 mile walk from the hotel. Plenty of pubs within walking distance to the hotel. Staff was very friendly and helpful, although the maids left us 1 towel short each day. Was corrected immediately by the front desk staff, who were very helpful with directions. A bit of a challenge to find and get to, but GPS found the way. Good free wireless internet. June 5, 2014
Rated 4.0 out of 5.0 by Excellent location for shopping and welcoming staff Hotel is next to a size able mall and other local shops. The hotel facilities and staff made my stay eventful. I will return to the hotel at my next visit to London and I recommend the hotel to those looking for shopping convenience and maximum relaxation. June 4, 2014
Rated 5.0 out of 5.0 by Great staff and service There was girl on the main reception Lucia , she welcomed me warmly., Staff in the evening was very nice as well. Room was clean and tidy. June 3, 2014
Rated 4.0 out of 5.0 by Very good Hotel Hotel was very good. Staff were exceptionally good. Bar prices far too expensive. Wont be staying again because of the car parking situation May 29, 2014
Rated 5.0 out of 5.0 by great service As a regular visitor to this Holiday Inn Express I can not praise the staff enough with the service they give. They are all always cheerful and smiling whatever their role is- from reception to catering,cleaning and management. All requests are taken and covered to the best of their ability. A special thank you to Nicki who always makes breakfast a good way to start the day. The location of the hotel is not the most attractive but being in the centre of Croydon it is well placed for all amenities. I intend to continue with my regular stays as I have found that the Holiday Inn Express in Croydon is the best all round hotel available. May 26, 2014
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