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Rated 4.1 out of 5 by 424 reviewers.
Rated 1.0 out of 5.0 by Poor Hotel Hotel Staff were Trainees which lacked English skills. Paid for 2 nights stay and was not given a receipt and had to go back to reception to get the receipt. Did not give me welcome points either . Room was above an ally with refuse bins were located and during the night and noise of drunks singing and making noise was unbelievable. Room was ok but location of room was poor. Complained and the trainees at reception would not do anything. Limited car parking as the 4 spaces were full and was told to use the QPark which I did. The only problem was the trainee staff did not inform me that I had to keep the original parking voucher as to exit requires 2 vouchers, the original gained on entry to car park and the voucher they give you to reduce from £10.40 to £9. Tried to explain this to them and they had no idea what I was talking about. I would not use this hotel again as the staff could not speak English well enough to accommodate my questions. November 23, 2015
Rated 4.0 out of 5.0 by Comfortable room and generous breakfast Our party of five stayed for one night in three identical rooms and were generally impressed with the hotel. The rooms were clean, if a little dated in some respects, but well worth the price given the friendly staff and generous breakfast. The hotel is tricky to find if driving and there is very limited parking on-site, although it is possible to get subsidised parking at a nearby multistorey car park. The free wireless internet connection was also fast and reliable throughout our stay, even at busy times. If you need a place to stay for the night in Croydon with a friendly face at the front desk and reliable amenities, this Holiday Inn Express is a great choice. November 23, 2015
Rated 4.0 out of 5.0 by Nice room Stayed here overnight for business. Nice hotel and good service but breakfast was poor - scrambled egg was not nice at all. Only low fat yoghurt and a rather unpleasant smell in the dining area. The breakfast experience rather marred an otherwise good stay. November 20, 2015
Rated 5.0 out of 5.0 by Excellent Hotel Would definitely stay again. The Hotel was able to provide everything we needed for a peaceful and trouble free stay and always with a smile. November 18, 2015
Rated 2.0 out of 5.0 by Just o.k O.K place if you just want to sleep for one night before moving on. November 15, 2015
Rated 5.0 out of 5.0 by Good location, friendly staff In my opinion the best Hotel for the centre of Croydon. If only they could have some better sausages for breakfast, everything would be excellent, but probably this is due to some company bulk buying policiy, because it is the same problem all over London in the Holiday Inn Expresses.... "Free" breakfast yes, but not much quality to it. November 15, 2015
Rated 2.0 out of 5.0 by To be improved Location: Two creepy alleys to navigate to entrance Noisy unloading Debenhams Noisy airco Barely functional Tramps sitting on bench to greet you next to entrance Furniture dating from a past era Front desk manned by Italians who lack English language skills November 15, 2015
Rated 4.0 out of 5.0 by Adequate Stay This is a good hotel in terms of comfortability and Cleanliness. Staff are friendly and helpful and the rooms are adequate and spacious. As a IHG member I was not treated any different from all the other customers. The only thing that lets it down is no proper car parking, so if your on foot its ok you don't have to worry. If your driving then there are ample car parks which are expensive. November 13, 2015
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