Rated 3.9 out of 5 by 126
Rated 3.0 out of 5.0 by dansk not bad, poor parking and perstitant front desk
parking is bad and was directed 5 miles away, not great. the worst part was on arrival after been up since 4am and done a full days work plus 250 miles driving was to be forced into signing up for some rewards cards, I was knackered and ll I wanted to do is get to my room and get some rest.
April 29, 2013
Rated 5.0 out of 5.0 by nf123 Excellent Staff
The staff were extremely helpful and friendly and overall stay was great. howver what impressed me most with the hotel was that I left my laptop charger in the room . I contacted the hotel and the general maanger called me back to let me know they had found the charger. He posted it on the same day and it was with me the following day !! Amazing ! - that was definitely above and beyond . This man deserves an immediate promotion !
So I am very happy to recommend this hotel and the great staff - hanks very much .
April 26, 2013
Rated 5.0 out of 5.0 by dmawson Best hotel in Croydon
I regularly visit this hotel and always have a pleasant experience.
The hotel is centrally located and close to all amenities.
Reception staff are friendly, helpful and will go that extra mile.
The lifts can be slow but taking the stairs is good exercise.
What I love about this hotel is the fact that the room rates are always very reasonable and not a rip off.
April 8, 2013
Rated 4.0 out of 5.0 by Joclarke Good
Overall experience was very enjoyable, pity about the very miserable receptionist
April 5, 2013
Rated 4.0 out of 5.0 by mashunk clean efficient hotel
stayed 6 nights here on a holiday .
clean- neat rooms - decently sized, very quiet locality and yet just a 5- 7 minutes walk from East Croyden and west Croyden stations which is a great plus.
also adjoining the shopping area with lots of stores around .
surely recommend this
breakfast could be a little more elaborate- though- understand that being a express hotel it has limitations- but staying so many nights- it does get a little irritating seeing exactly the same spread daily.
had stayed in their Finchley road property in december and their breakfast was a little better with more options of chesses- cereals etc
overall - very good value for money and a great stay!
April 4, 2013
Rated 5.0 out of 5.0 by Shazza123 Great Stay
Couldn't ask for any more! Service and Hotel were all as I expected
March 30, 2013
Rated 2.0 out of 5.0 by 128kAJ "But its a non-smoking room!"
The room I stayed in stank of cigarette smoke. When I mentioned this to the reception staff they simply informed me that it was a non-smoking room. Brilliant. I explained that this doesn't mean the person before didn't smoke just because there was a sign saying they couldn't. That didn't seem to register with the staff as they repeated that it was a non-smoking room. Ho hum.
March 21, 2013
Rated 5.0 out of 5.0 by Luke13 Close to town center
Hotel is a bit of a challenge to find even with GPS, (first time round I missed the small sign and drove by the entry arch to Priddy's Yard). Parking is a challenge, space by the hotel is very limited but staff were very helpful in getting my car positioned. Once you are in the doors facilities and staff are good quality HI Express. Evening menu at the hotel is limited but there several places to eat close by.
March 20, 2013
Rated 4.0 out of 5.0 by bach1750 Good value, location, very quiet
Just what you need - very good room, very quiet, though perhaps a little cold. Needs Wi-Fi in rooms. Breakfast tasted a little cheap, to put it diplomatically.
March 10, 2013
Rated 2.0 out of 5.0 by KB56 Soulless
The lobby was depressingly soulless.
The room very good though. Very limited car parking is a shame.
Venturing out for dinner - there was nobody eating there - proved a pointless exercise as central Croydon is void of quality.
March 5, 2013
Rated 5.0 out of 5.0 by Annie123 Excellent Hotel
The staff at the hotel are friendly and kind. Would recommend this hotel to friends and family
March 5, 2013
Rated 4.0 out of 5.0 by LBScotland it was ok thanks
it was ok thanks - served a purpose - would use again if the need occurred.
March 5, 2013
Rated 3.0 out of 5.0 by MrsKavanagh Croydon Holiday Inn
We have stayed here before and it was convenient for an evening when we needed to be in East Croydon for the following day.
On arrival, I was asked for my credit card (normal for any hotel) HOWEVER I was then informed that £30 would be set aside in lieu of expenses we may incur. I was told that the £30 would be returned to my card within 3-7 days but could take up to 3 weeks.
When I said that I was not happy with this, I was told it was company policy. It certainly had not been the case the last time we had stayed there.
I challenged the matter and after discussion with the manager we agreed that I pay £30 cash which was then returned to me in the morning.
I stay at many hotels around the country in the course of my work and have never experienced such a policy. A security swipe of a card, yes, but not the deduction of money in case of expenses.
I would like to receive a response to my comments.
March 4, 2013
Rated 5.0 out of 5.0 by Isht Value for money
Well nothing less nothing more, just value for money.
February 26, 2013
Rated 5.0 out of 5.0 by Gonzalo Excellent Choice
Hotel is located 5 mins away from East Croydon train station and 1 block away from a Tram Station.
Rooms are small (compared to American Standards) but are comfortable.
Staff is really friendly and helpful.
Breakfast is nice with several options.
Only thing I will improve is the availability of WiFi. We had to go to the Lobby to connect. It was FREE by the way.
February 25, 2013
Rated 1.0 out of 5.0 by 987654321 dirty room - worst Holiday Inn yet
I have stayed in Holiday Inns hundreds of times over the last 3 years through business and leisure, and this hotel is by far the worst yet.
The hotel itself is very difficult to find, and after walking round for 20 minutes, guided by the staff over my mobile, i was sent nearly a mile in the wrong direction. The desk staff speak very poor English.
The room was dirty, the bathroom also. Stained carpets, stained furniture, I had to put a towel on the chair before sitting on it, it was filthy.
The quilt cover had 2 holes in it, the heating didnt blow any warm air, the TV remote didnt work, and the hairdryer was on its last legs.
I didnt bother with breakfast, i went to a National chain instead.
Would i stay again ?
I submitted a comments form into reception on check out, but no one has bothered to contact me to discuss these issues.
February 25, 2013
Rated 4.0 out of 5.0 by Andysss Good value quality hotel
Enjoyed my week long stay here to explore London. Croydon itself has good shopping and is a good base to explore from
February 24, 2013
Rated 3.0 out of 5.0 by tiga Big bedroom but something could be improved
I like the big bedroom, but the mattress is not hard enough. The shower temperature is not hot enough as well.
February 17, 2013
Rated 5.0 out of 5.0 by Mavro Excellent Service
Great service during my stay and the staff were helpful.
February 16, 2013
Rated 4.0 out of 5.0 by Hamburg1952 Excellent overall
I got the distinct impression that the staff here were intent on looking after the customers. This was obvious from their friendliness and general courtesy, They were all polite and very helpful on any queries. My only concern was noise at night from other guests up to and past midnight doors slamming etc. Not that you can do much about other peoples attitudes to fellow guests. Overall an excellent visit and good value especially the breakfast!
February 16, 2013
Rated 4.0 out of 5.0 by travellerbelgium1 IDEALLY LOCATED
for visiting London and arriving/departing with eurostar! only ten minutes away on foot from east croydon railway station and close to the shopping area. plenty of shops and restaurants in the neighbourhood.
February 14, 2013
Rated 5.0 out of 5.0 by Nigel1960 Staff are so helpfull
The hotel and room was very clean and comfortable, also the staff were exceedingly helpfull throughout our stay
February 12, 2013
Rated 1.0 out of 5.0 by Sacerdos Platinum member not recognised
The one thing that marred my stay in this hotel was not being recognised as a Platinum member and not receiving any points for it.
February 5, 2013
Rated 5.0 out of 5.0 by Marianna GREAT HOTEL
(1) great location - near to train station and also there are many shops and resturants near to hotel
(2) friendly staff
(3) comfortable beds
(4) clean and warm rooms
(5) great breakfast
(6) value for money - real good prices
(7) near to airport Gatwick
January 24, 2013
Rated 3.0 out of 5.0 by Ludek good Location for travellers
We were here with our friends second time.
We like location between LGW Airport and centre of London and only 800 m near to Railway.
Our Room was this time a little bit stinky, but service and staff was good.
We did´nt have information about caution.
We was ugly surprised.
January 19, 2013
Rated 4.0 out of 5.0 by Ryan99 Comfortable weekend away
I ended up staying here at the last minute due to poor planning on my behalf , for a weekend in the capital. The hotel is located a short walk from East Croydon station (about 10 minutes) - you can take the tram, but you'll only be going one stop west to George Street. From looking at a previous review, I was aware that I should use the main entrance off of Frith Road, and to not use the short cut. I saw why - the alley way just serves as the back entrance to a number of other properties and is a dumping ground until the bin men come.
Check in was very quick and simple, and the receptionist was very friendly. My room was on the fourth floor overlooking the service area - we someone has to look at it! It was very spacious, clean, and comfy. There was a problem with the kettle in the room - the handle was missing from the lid. I reported it to reception and someone came up straight away. The lady explained that a lot of the kettles were like that, but as I didn't want to get scolded by steam when I refilled my kettle, I insisted on a replacement which was duly brought up.
Although I didn't know it until the morning, there was a problem with the heating in my room - I had it set at 23 degrees, but morning it had stopped working and it was really cold in the room. I reported it to reception when I went down for breakfast, and apparently the heating hadn't been turned on for the room from there!
Breakfast was an okay affair - choice of cereal, cheeses, and cooked breakfast items - but on the first morning the cooked items was not being kept stocked up. Also, the toaster only toasted bread on one side (I wasn't an Englishman in New York!). The second morning had the stock levels back to normal.
Housekeeping was quick and efficient having completed their work whilst I was at breakfast on the first morning,
All in all, the hotel was very nice, albeit in a slightly odd location (an old service yard), though it was close to East Croydon Station. It was clean and seemed to be efficiently run, and check out was as quick as check in,.
January 19, 2013
Rated 5.0 out of 5.0 by Belfastdoc Home from home
As usual, a great welcome from a great staff team. Although I could stay closer to my work location in SE17, I just love going back to the Holiday Inn Croydon.
January 15, 2013
Rated 5.0 out of 5.0 by Tammyw44 Very nice Holiday Inn Express Hotel
Easy check-in and check-out. Efficient, friendly, obliging staff. Very nice Maintenance manager who went the extra mile to help us. Good breakfast. Lobby well appointed. Bedroom comfortable & adequately appointed. Close to shops, restaurants & tram. No complaints about hotel etc., we enjoyed our stay. Priddy's Lane a little scary for women at night - fine during the day.
January 8, 2013
Rated 4.0 out of 5.0 by Ian21 Good value and service
Large en suite room with comfortable bed. Good choice in self service breakfast though no bacon! Limited parking at hotel but multi storey nearby, pay at both.
January 3, 2013
Rated 4.0 out of 5.0 Polite & friendly staff
Enjoyed my stay. Have no complaints. The staffs were friendly and helpful. Its value for money. I intend stay there when i re-visit London. Good location.
December 3, 2012