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Rated 3.9 out of 5 by 208 reviewers.
Rated 4.0 out of 5.0 by Great value and comfortable stay We booked in advance, non refundable - so the rate was good. Very helpful, friendly staff. Room was fine, had everything we needed. My only mini gripe (I have to find one) is that perhaps breakfast could be improved a little. Improvements in the orange juice (made from concentrate) and perhaps better quality coffee machines would take the service provided to the next level up. Also - perhaps an option of bacon as well as sausages for the hot breakfasts? All in all, you can't fault the value and service delivered by what is principally a budget hotel chain - way ahead of it's (big name) competitors!! August 21, 2013
Rated 4.0 out of 5.0 by Gut und preiswert Eines der günstigsten Holidayinn Hotels in London. Kilometermäßig etwas weiter vom Zentrum entfernt, aber man ist wirklich innerhalb 15 min mit dem Zug dort (Züge fahren untertags ca. alle 5 min). Auch sehr gut von Gatwick erreichbar. Umgebung in der Nacht etwas gewöhungsbedürftig, aber auf den 2. Blick dann sehr o.k. Super Einkaufsmöglichkeiten (2 Einkaufcenter um die Ecke), etliche Pubs, Restaurants und Supermärkte. Zimmer nicht mehr die Neuesten, aber für London doch noch sehr gut, vorallem zu diesem günstigen Preis (ist ja kein Luxushotel). Wir waren zum 2. Mal dort (6 Nächte), empfehlenswert, vorallem wenn man öfters pro Jahr nach London fährt und auf die Kosten achten muss. August 20, 2013
Rated 5.0 out of 5.0 by Perfect Excellent stay, we did enjoy our stay. Thanks to the helpful team of staff. August 16, 2013
Rated 5.0 out of 5.0 by Great hotel with great staff I have stayed in this hotel before and on both occasions I had a lovely stay. The staff were very welcoming and friendly. The rod were clean and although breakfast is semi full English there is still plenty choice. August 14, 2013
Rated 5.0 out of 5.0 by The staff were very friendly and my room was great I have just come back from a two night stay in this hotel. The staff were superb, the girls on reception could not have been more friendly. I felt cared for as a guest and welcome. My room was spotless, comfortable and ample sized. I was really impressed as it was not at all bad value for money and an easy walk to the train station to get into central London. My breakfast was ample and good. I would totally recommend this hotel as a good one to easily get into Victoria and central London. I would most definitely stay here again! East Croydon itself has a village atmosphere. The staff in nearby shops and train station all friendly. The hotel is a bit tucked away to find it, but people around were friendly and helped me find the way. Its a dead easy walk to the station once you know where your going. Yes, first class staff and a good ample room. I rate this hotel as excellent! I was attending an interview at a nearby place, the staff were keen to know how I got on. I felt that they took an interest in me, were kind and friendly. For a single girl travelling on their own, I felt extremely safe and looked after. August 13, 2013
Rated 4.0 out of 5.0 by Business trip Hotel is in a good location, despite being difficult to find. Plenty of good food outlets within walking distance. Parking at Q Park is good and close by. August 3, 2013
Rated 5.0 out of 5.0 by Nice well kept hotel Arrived late they where very busy but nothing was to much trouble well done and many thanks to Rocio for your help at making me feel at ease after a log journey. July 30, 2013
Rated 4.0 out of 5.0 by CROYDON QUIET ROOM, FRIENDLY STAFF, survey and review is too long! July 30, 2013
Rated 3.0 out of 5.0 by NICE HOTEL SHAME ABOUT THE RELIABLITY OF GETTING WHAT YOU BOOKED Generally a very nice comfortable hotel. However when you book a room 7 months ahead you expect to get the facilities that you booked. Beware this hotel is not reliable in fulfilling this. We booked 7 months ahead for a non smoking twin room. What we got was a smoking room with an air freshener spray to help get rid of the smell of smoking from the room. When indicating that we booked a non smoking room we were told that the hotel was full and that was all they had available and on their system we were booked for a smoking room. Despite the fact it said non smoking on the print out from the booking. When asked how could the hotel be fully booked 7 months ago when the room was booked the answer was they only allocate the room about 2 days ahead. So somebody booking 3 days ahead gets the right room and somebody booking half a year ahead gets the wrong room. However if it was not for this issue the stay would have been perfect and the hotel is in a perfect location. July 27, 2013
Rated 3.0 out of 5.0 by So so The staff are friendly. The room was clean and quite. Breakfast was excellent. Free Wi-Fi and TV. The location of hotel is perfect if you are on a business trip to Croydon or if your are a tourist. However we had some problems in this hotel too. 1. The mattresses on the bed felt just like a wire mesh, no one can sleep on them. 2. The aircon didn't cool down the room. It was more or less like a fan 3. The ventilation for the bathroom didn't work at all I didn't drive to the hotel, so I cannot comment of the car park July 20, 2013
Rated 3.0 out of 5.0 by quite fair all the stay was average.Disappointment about the accountant's professionality as I was charged 'erroneously' twice. July 18, 2013
Rated 3.0 out of 5.0 by Good choice if you want to see London...by train The location of this hotel is awkward if you are not familiar with London regions. However, as soon as you could manage the walk from east Croydon station to the hotel you would understand the advantage of the hotel location. You could reach London Victoria and London Waterloo from this hotel within 40 minutes. Considering the cheap room rate, it could be a bargain for a tourist on budget. July 8, 2013
Rated 3.0 out of 5.0 by Average but not briliant This is a nice hotel, its clean staff were great to change from an interconecting room (as can here people talking from the other room) non interconecting room. Only problam with this hotel is the uncomfortable mattress, woke up with a bad back. July 5, 2013
Rated 3.0 out of 5.0 by Average stay; great breakfast, some things missing. The sofa was missing from our room and the bed was a little soft for my liking, but the shower was excellent (which is so important) and the breakfast choices were also very good (maybe add bananas and bacon?). Staff very helpful and the whole place clean. July 2, 2013
Rated 5.0 out of 5.0 by Rooms well provided, clean and comfortable bed Very enjoyable stay - just the one little annoyance over the Friday & Saturday we stayed was the constant sound of bass from a night club, which kicked in after 10pm and lasted to well gone 2pm - avoid the rooms at the front above the entrance whick face the nightclub at the end of the side lane June 22, 2013
Rated 4.0 out of 5.0 by Convinent location Easy location to get in and out of central London from. Clean and well maintained. Would definetly stay here again if in the London area. June 14, 2013
Rated 5.0 out of 5.0 by Another great stay This was just a quick one-night stay in London before heading home to Ireland... I had a very pleasant stay at the Holiday Inn Express - Croydon. The welcome was warm, the room was clean, comfortable and pleasant and breakfast next morning was spot on! Staff all very pleasant as usual. June 8, 2013
Rated 2.0 out of 5.0 by Passing trough One Lift was out of service and the other one did not work properly. After going up to the 3rd floor via the stairs, the card of,the room did not work. The coffee machine was out of service. The woman at the reception desk explained us where,we could park the car for only £9. She just forgot to tell us that there was a market and that we could not go that direction. We then had to.park the car and paid £19. Wifi is only available in the reception area. Room was very basic but clean. June 6, 2013
Rated 5.0 out of 5.0 by One of my favourites The hotel is close to London, check in is fast and speedy they know me and great me by my first name. The room and the keys were ready and waiting. They put me on a high floor on the quiet side which is what I asked for. They provide a free drink from the bar a priority club member. They also gave me a welcome letter. The room was cleaned well and appointed this one of the few hotels that give the person the choice to set what temperature they want. The hotel now does evening meals which is great yet they were all curry based. Check out was quite fast as well, I like this hotel as the city is only a short train ride away. May 28, 2013
Rated 3.0 out of 5.0 by Drivers Beware! Avoid taking your car to this hotel! The hotel, and the staff were good and just what you expect from HI Express, but driving there is a nightmare!...after staying at this Hotel last week I've just received £195 (3 x £65) worth of Fines from Croydon Borough Council for driving in 'Pedestrian Zones'. Both on the approach to the Hotel while following Sat Nav, and when trying to negotiate the 5mile round trip to the recommended car park, there are not very clearly signed posted 'Pedestrian Zones', which because it's a one way street system it's very difficult to avoid these zones. You then get hefty fines in the post from CCTV Cameras. Avoid taking your car to this hotel! May 20, 2013
Rated 4.0 out of 5.0 by Good value for money Good value for money,location is ideal for shopping,business,travel. May 19, 2013
Rated 4.0 out of 5.0 by ideal location basic hotel but with excellent staff The room was basic and comfortable and the location very central but it was the staff here that were really excellent. Nothing was too much trouble including printing, photo-copying and posting clothes which I had by accident left behind! May 16, 2013
Rated 3.0 out of 5.0 by not bad, poor parking and perstitant front desk parking is bad and was directed 5 miles away, not great. the worst part was on arrival after been up since 4am and done a full days work plus 250 miles driving was to be forced into signing up for some rewards cards, I was knackered and ll I wanted to do is get to my room and get some rest. April 29, 2013
Rated 5.0 out of 5.0 by Excellent Staff The staff were extremely helpful and friendly and overall stay was great. howver what impressed me most with the hotel was that I left my laptop charger in the room . I contacted the hotel and the general maanger called me back to let me know they had found the charger. He posted it on the same day and it was with me the following day !! Amazing ! - that was definitely above and beyond . This man deserves an immediate promotion ! So I am very happy to recommend this hotel and the great staff - hanks very much . April 26, 2013
Rated 5.0 out of 5.0 by Best hotel in Croydon I regularly visit this hotel and always have a pleasant experience. The hotel is centrally located and close to all amenities. Reception staff are friendly, helpful and will go that extra mile. The lifts can be slow but taking the stairs is good exercise. What I love about this hotel is the fact that the room rates are always very reasonable and not a rip off. April 8, 2013
Rated 4.0 out of 5.0 by Good Overall experience was very enjoyable, pity about the very miserable receptionist April 5, 2013
Rated 4.0 out of 5.0 by clean efficient hotel stayed 6 nights here on a holiday . clean- neat rooms - decently sized, very quiet locality and yet just a 5- 7 minutes walk from East Croyden and west Croyden stations which is a great plus. also adjoining the shopping area with lots of stores around . surely recommend this breakfast could be a little more elaborate- though- understand that being a express hotel it has limitations- but staying so many nights- it does get a little irritating seeing exactly the same spread daily. had stayed in their Finchley road property in december and their breakfast was a little better with more options of chesses- cereals etc overall - very good value for money and a great stay! April 4, 2013
Rated 5.0 out of 5.0 by Great Stay Couldn't ask for any more! Service and Hotel were all as I expected March 30, 2013
Rated 2.0 out of 5.0 by "But its a non-smoking room!" The room I stayed in stank of cigarette smoke. When I mentioned this to the reception staff they simply informed me that it was a non-smoking room. Brilliant. I explained that this doesn't mean the person before didn't smoke just because there was a sign saying they couldn't. That didn't seem to register with the staff as they repeated that it was a non-smoking room. Ho hum. March 21, 2013
Rated 5.0 out of 5.0 by Close to town center Hotel is a bit of a challenge to find even with GPS, (first time round I missed the small sign and drove by the entry arch to Priddy's Yard). Parking is a challenge, space by the hotel is very limited but staff were very helpful in getting my car positioned. Once you are in the doors facilities and staff are good quality HI Express. Evening menu at the hotel is limited but there several places to eat close by. March 20, 2013
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