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Rated 4.0 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Great choice for London travelers Good location. Just 10 min walk for east Croydon station and another 15 - 20 min train to London Victoria. Very nice hotel, clean and comfortable, good breakfast. Great value for money. Very happy for my choice, For a future citybreak to London i will choose the same hotel. October 1, 2013
Rated 3.0 out of 5.0 by Parking The hotel needs to provide clear and understandable directions taking into account the one-way system and prohibited roads to enable easy access to the Q-car park. September 30, 2013
Rated 5.0 out of 5.0 by Friendly staff and great location We really enjoyed are stay. The hotel staff was very friendly and professional, the service was great. Everything just as I would expected. Thank you very much for that. We appreciated complimentary breakfast and wifi. Location for budget travellers travelling between Gatwick Airport and London central is perfect, right in the middle of the way. The only problem I had was with the reservations. I made the reservation in advance but this was due to some reason cancelled without telling me! This was finally sorted out but if I didn´t make any effort I could easily arrive to the hotel finding out there´s no rooms booked for me. Otherwise everything was absolutely perfect. September 27, 2013
Rated 4.0 out of 5.0 by Parking is a nightmare! There are only a handful of parking spaces for this hotel. Unless you arrive very, very early you have no chance of finding a space (they cannot be reserved). It's a fair walk back from the nearest pay and display - not much fun in the rain or with your overnight bag. The rest of my stay was very good (as normal at HI). September 22, 2013
Rated 5.0 out of 5.0 by Another enjoyable stay at EXHI Croydon I'm not long back from another enjoyable stay in the Holiday Inn Express in Croydon, Greater London. I had a pleasant stay right throughout the four nights at the hotel. The room was clean and well-presented. The bathroom was clean and the towels were of good quality - nice and fluffy... The breakfast service was good on all four mornings. It's good that complimentary internet access is included for IHG Rewards Club members. I would have no hesitation in recommending this hotel and recommend that you consider it if you're planning to stay in the area. September 21, 2013
Rated 3.0 out of 5.0 by Standard HIXexperience - Good level of service. Easy to find from the walking directions on the website, about 10 mins from East Croydon. Other stations/tram stops within easy reach. Good check-in experience (Dani) and Plat status recognised with offer of a free drink or 100 pts. If you don't want to join the scrum for the free breakfast there's a decent café just across the road. Nice bar area with a 'lending library'. September 19, 2013
Rated 5.0 out of 5.0 by Great hotel Staff are very friendly and rooms are comfortable and clean. It ticked all the boxes for me. September 12, 2013
Rated 5.0 out of 5.0 by Excellent reception staff offering great support Arrived early evening with bikes and hotel staff very helpful in allowing temporary parking outside and taking bikes inside hotel for overnight storage in a vacant conference room. Reception staff were extremely efficient and arranged early morning taxi transfers and breakfast (outside of usual times) acting in a very professional manner. Car parking can be arranged at the local Q-Parks with vouchers from the hotel giving a slightly reduced rate. Overall, a very comfortable stay reflected by excellent staff. September 12, 2013
Rated 4.0 out of 5.0 by good stop over room stay for the first time in croydon to meet up with some friends, when i first arrived my key card was not working so had to lug my luggage up and down 7 floors of stairs. I found the staff to be very friendly and poliet and even let me check in early. The room was cleanish and ok for my needs. My room was very quite but my friends who were staying on the 6th floor and overlooking an alley way that lead on to a nightclub said that it was very loud and lots of shouting. The breakfast was nice and was very busy although no one took down room numbers so any one could just walk in and help themselves, the hotel is in the shopping center and near lots of pubs and bars. I little bit dearer than a travelodge but you do get breakfast, Note to remeber nearly had a heartattack when i brought a can of sprite from reception area which cost £2.50. September 12, 2013
Rated 4.0 out of 5.0 by A nice place to stay Myself and my partner stayed for 3 nights and had a really enjoyable stay. The room was comfortable although nothing spectacular- this is a holiday inn after all! The staff were very helpful and friendly and the free breakfast was more than enough and quite nice :) I was hoping however there would be food available to purchase for dinner as Croydon isn't the nicest of places especially in the evening! September 11, 2013
Rated 1.0 out of 5.0 by Too hot to sleep I normally stay here every year for atleast a week however this time around the ac stopped working throughout my whole stay!!!! I complained EVERYDAY AT LEAST TWICE! And to no prevail nothing happened...me and my 2 kids were unable to sleep unleas the front main door was open which i had no choice as it was unbearable!!! September 6, 2013
Rated 5.0 out of 5.0 by Good service and very helpful Stayed here for 7 nights from 21/8/13. Everything was perfect except double bed was too small. Breakfast was excellent and it's included in your room price. Everything is nearby like station malls theatre fast foods I do recommend this hotel will definitely stay here again August 31, 2013
Rated 5.0 out of 5.0 by Great service Excellent stay. I loved the hotel, the staff was very helpful and welcoming, nothing was too much for them, they looked after me really well. Room clean, nice atmosphere at bar, breakfast good and lots of choices. I would recommend it to anyone and I will stay here again. August 30, 2013
Rated 1.0 out of 5.0 by not ur typical holiday inn Not my usual standard or holiday inn I expect more the breakfast wasnt nice an the room was smaller than usual as a regular holiday inn guest the only thing that kept the standard was the staff they were outstanding and very helpful August 29, 2013
Rated 5.0 out of 5.0 by Overnight stay We have just spent one evening at the Holiday Inn Express at Croydon to do some shopping before visiting our son. The staff on reception were most helspful and polite and looked happy to see us. The room was really nice and clean, the bed was very comfortable - had a really good night's sleep, the linen was very clean. The buffet breakfast was good, all the food was hot and tasty. Would have no hesitation in staying again. August 28, 2013
Rated 1.0 out of 5.0 by Worst hotel experience in 18yrs of living in hotels This has to be the worst hotel stay I have ever had, having spent 18yrs of living in hotels Monday to Friday for 48weeks of the year. I felt like a criminal from the time I checked in to the time I checked out. The staff have no idea of what customer service is and also have no idea of there own hotel processes. I would not recommend this hotel to anybody. August 27, 2013
Rated 5.0 out of 5.0 by like this place I have no hesitation in recommending this Holiday Inn Express. The only thing that could be better would be if it was a little bit cheaper. The staff are pleasant and efficient and the room was of adequate standard. There is a nightclub nearby which you can detect from some rooms but it is not enough to stop you sleeping. Also if the lift buttons dont seem to work, its because you have to insert and remove your keycard to enable you to select a floor. Other than that, it is close to the East/West croydon train stations, Tramlink line and shops (what is left of Croydons shopping these days? time was it was heaving! ) and easy access to central london within half an hour if you get a fast enough train. There was plenty of selection available for breakfast and again the lady replenishing the breakfast supplies was very pleasant. You can watch Sky News while eating your breakfast. The WIFI was plenty fast enough in the rooms as well. All good and I will stay here again, but I would still like to pay a bit less ! August 21, 2013
Rated 4.0 out of 5.0 by Great value and comfortable stay We booked in advance, non refundable - so the rate was good. Very helpful, friendly staff. Room was fine, had everything we needed. My only mini gripe (I have to find one) is that perhaps breakfast could be improved a little. Improvements in the orange juice (made from concentrate) and perhaps better quality coffee machines would take the service provided to the next level up. Also - perhaps an option of bacon as well as sausages for the hot breakfasts? All in all, you can't fault the value and service delivered by what is principally a budget hotel chain - way ahead of it's (big name) competitors!! August 21, 2013
Rated 4.0 out of 5.0 by Gut und preiswert Eines der günstigsten Holidayinn Hotels in London. Kilometermäßig etwas weiter vom Zentrum entfernt, aber man ist wirklich innerhalb 15 min mit dem Zug dort (Züge fahren untertags ca. alle 5 min). Auch sehr gut von Gatwick erreichbar. Umgebung in der Nacht etwas gewöhungsbedürftig, aber auf den 2. Blick dann sehr o.k. Super Einkaufsmöglichkeiten (2 Einkaufcenter um die Ecke), etliche Pubs, Restaurants und Supermärkte. Zimmer nicht mehr die Neuesten, aber für London doch noch sehr gut, vorallem zu diesem günstigen Preis (ist ja kein Luxushotel). Wir waren zum 2. Mal dort (6 Nächte), empfehlenswert, vorallem wenn man öfters pro Jahr nach London fährt und auf die Kosten achten muss. August 20, 2013
Rated 5.0 out of 5.0 by Perfect Excellent stay, we did enjoy our stay. Thanks to the helpful team of staff. August 16, 2013
Rated 5.0 out of 5.0 by Great hotel with great staff I have stayed in this hotel before and on both occasions I had a lovely stay. The staff were very welcoming and friendly. The rod were clean and although breakfast is semi full English there is still plenty choice. August 14, 2013
Rated 5.0 out of 5.0 by The staff were very friendly and my room was great I have just come back from a two night stay in this hotel. The staff were superb, the girls on reception could not have been more friendly. I felt cared for as a guest and welcome. My room was spotless, comfortable and ample sized. I was really impressed as it was not at all bad value for money and an easy walk to the train station to get into central London. My breakfast was ample and good. I would totally recommend this hotel as a good one to easily get into Victoria and central London. I would most definitely stay here again! East Croydon itself has a village atmosphere. The staff in nearby shops and train station all friendly. The hotel is a bit tucked away to find it, but people around were friendly and helped me find the way. Its a dead easy walk to the station once you know where your going. Yes, first class staff and a good ample room. I rate this hotel as excellent! I was attending an interview at a nearby place, the staff were keen to know how I got on. I felt that they took an interest in me, were kind and friendly. For a single girl travelling on their own, I felt extremely safe and looked after. August 13, 2013
Rated 4.0 out of 5.0 by Business trip Hotel is in a good location, despite being difficult to find. Plenty of good food outlets within walking distance. Parking at Q Park is good and close by. August 3, 2013
Rated 5.0 out of 5.0 by Nice well kept hotel Arrived late they where very busy but nothing was to much trouble well done and many thanks to Rocio for your help at making me feel at ease after a log journey. July 30, 2013
Rated 4.0 out of 5.0 by CROYDON QUIET ROOM, FRIENDLY STAFF, survey and review is too long! July 30, 2013
Rated 3.0 out of 5.0 by NICE HOTEL SHAME ABOUT THE RELIABLITY OF GETTING WHAT YOU BOOKED Generally a very nice comfortable hotel. However when you book a room 7 months ahead you expect to get the facilities that you booked. Beware this hotel is not reliable in fulfilling this. We booked 7 months ahead for a non smoking twin room. What we got was a smoking room with an air freshener spray to help get rid of the smell of smoking from the room. When indicating that we booked a non smoking room we were told that the hotel was full and that was all they had available and on their system we were booked for a smoking room. Despite the fact it said non smoking on the print out from the booking. When asked how could the hotel be fully booked 7 months ago when the room was booked the answer was they only allocate the room about 2 days ahead. So somebody booking 3 days ahead gets the right room and somebody booking half a year ahead gets the wrong room. However if it was not for this issue the stay would have been perfect and the hotel is in a perfect location. July 27, 2013
Rated 3.0 out of 5.0 by So so The staff are friendly. The room was clean and quite. Breakfast was excellent. Free Wi-Fi and TV. The location of hotel is perfect if you are on a business trip to Croydon or if your are a tourist. However we had some problems in this hotel too. 1. The mattresses on the bed felt just like a wire mesh, no one can sleep on them. 2. The aircon didn't cool down the room. It was more or less like a fan 3. The ventilation for the bathroom didn't work at all I didn't drive to the hotel, so I cannot comment of the car park July 20, 2013
Rated 3.0 out of 5.0 by quite fair all the stay was average.Disappointment about the accountant's professionality as I was charged 'erroneously' twice. July 18, 2013
Rated 3.0 out of 5.0 by Good choice if you want to see London...by train The location of this hotel is awkward if you are not familiar with London regions. However, as soon as you could manage the walk from east Croydon station to the hotel you would understand the advantage of the hotel location. You could reach London Victoria and London Waterloo from this hotel within 40 minutes. Considering the cheap room rate, it could be a bargain for a tourist on budget. July 8, 2013
Rated 3.0 out of 5.0 by Average but not briliant This is a nice hotel, its clean staff were great to change from an interconecting room (as can here people talking from the other room) non interconecting room. Only problam with this hotel is the uncomfortable mattress, woke up with a bad back. July 5, 2013
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