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Rated 3.9 out of 5 by 178 reviewers.
Rated 3.0 out of 5.0 by Not up to standard for Holiday Inn The check-in was easy and they had my room ready earlier than expected... The breakfast was quite good and there was a large selection of items. The rest went downhill. The bed was old and uncomfortable, the walls are paper thin and you can hear what is going on next door or above you (not sure which). The towels are like sandpaper and the shower leaked all over the floor even though I checked to make sure the door was sealed. The wifi is not free even in the lobby. Even though many eateries offer free wifi, it is a pain to have to go out just to get it. I was on the second floor and overlooked the street behind so it was noisy. The neighborhood is undergoing gentrification but is not there yet. It is close to a tube station so transportation was pretty easy. Not a place I would stay again. October 29, 2012
Rated 5.0 out of 5.0 by Great Service Excellent service and friendly staff. Always willing to help. All small / big requests were immediately attended to by the staff. Room was confortable and cleaned well. October 26, 2012
Rated 5.0 out of 5.0 by ticks all the boxes everything thats written on the tin and more.very helpful frendly staff. October 7, 2012
Rated 5.0 out of 5.0 by London City Good Hotel, Staff Really Brilliant and helpful, Breakfast very good, even when packed out. Only slight point, Bed was well used, could do with new mattress as it sagged very badly. But when in London again this hotel will be my first choice. September 18, 2012
Rated 5.0 out of 5.0 by Three good nights We were so impressed with the price and comfort of this hotel. The bedrooms were perfect. Very comfortable, clean and with air conditioning, which was very much needed during our stay. All the staff were friendly and helpful and the next time we go to London I hope we will be able to stay at the same hotel. It was very well situated. Our only thought at the time was that the dining room was too overcrowded and found it difficult to find somewhere to sit having been patient to get to the breakfast facilities. This of course, could have been down to the Olympics and everyone having to leave the hotel at the same time. September 18, 2012
Rated 5.0 out of 5.0 by Good Location and price We stayed at this hotel for the paralympic event. Very good location, just few minutes walk down to the tube station. I highly recommend this hotel for the family with teens if they have special deal. Breakfast doesn't have a wide rang of variety but good choice of food. However, because the windows cannot be opened, the room was a bit too warm after four of us had a shower at night. Ventilation needs to improve. Overall, it was a good and comfortable stay, within our budget. September 7, 2012
Rated 4.0 out of 5.0 by Different location, same HIEx We have stayed many times at HIEx Wandsworth but business needs meant London - City was better located. Close to Old Street underground, couple of stops to Bank, then all the connections you need including DLR. The amenities are all we've come to expect at HIEx. Good sized room, comfy single beds, and in L-C case a good-sized bathroom with excellent shower: proper glass cubicle & no slimy shower curtain. L-C is not new & obviously gets high turnover of guests. It's a bit dark inside & the stairs do need redecoration. Take time to walk round the locale - Hoxton is sooo cosmopolitan. All in all a worthwhile stay. August 30, 2012
Rated 5.0 out of 5.0 by GREAT ROOM AND FRIENDLY HELPFUL STAFF I was very impressed with this hotel. My room was very comfortable and clean, and very quiet despite being on the front of the hotel with a bus stop directly outside the window. I had a great nights sleep and a good breakfast the next morning. I have to travel to London again in October and I will definitely be returning to Holiday Inn Express, requesting the same room if possible. July 23, 2012
Rated 4.0 out of 5.0 by miss nice and comfortable. very clean and the tube station. July 14, 2012
Rated 2.0 out of 5.0 by OK but expensive for a budget hotel.... Paying for Internet Access in a hotel in this day and age is unacceptable. Hotel is expensive for a budget hotel especially when my colleague was staying in a nearby Holiday Inn cheaper. No additional benefits for a Priority Club member whereas there is at at the Holiday Inn. July 14, 2012
Rated 4.0 out of 5.0 by Comfortable bed, recognised as a valued guest Efficient service and recognise guests breakfast menu is lacking in choice July 11, 2012
Rated 3.0 out of 5.0 by Old Street Holiday Inn Express Well situated for City of London. Average comfort etc, room o.k. Small breakfast room which was quite crowded even at 07.15 a.m. Sting in the tail was that the price quoted online did not include VAT - had to then pay this at checkout. When I asked why, since prices in the past had been VAT inclusive was told it was for the benefit of foreign guests who do not have to pay VAT. Seems plausible, or a way of disguising the true price to regular Holiday Inn users like me, who did not check the detail - I do now! July 11, 2012
Rated 5.0 out of 5.0 by Great location with superb friendly staff After searching various locations, decided to use this hotel as a base to computing between universities and colleges in London 6 weeks ago. I took a group of 6 students, all of whom enjoyed their stay at this hotel. Check in and check out was fast and efficient, hotel has recently been modernised to an excellent standard and staff were most helpful. July 11, 2012
Rated 2.0 out of 5.0 by Stay at London - City I had a mistake wit hme reservation and the girl at the front desk was fantastic, doing her best to assist me in finding a room. on the other hand, when I had Internet conectivity problems, the guy at the front desk was not very kind. Breakfast was fair but it felt like seating in a cafeteria and not in a hotel. July 10, 2012
Rated 4.0 out of 5.0 by One night business trip This was the second time I'd stayed at this hotel and once again it did not disappoint. It is well situated - only 5 minutes by cab from liverpool St Station. There are several decent restaurants within walking distance and the tube is 2 minutes away. Rooms are good I was at the back on both occassions and it was very quiet. July 10, 2012
Rated 3.0 out of 5.0 by Internet Connection The internet connection cost lost of money but its quality is very poor. The connection is dropped all the time and it is impossible to work!! When I informed the staff I got answer "we are not in charge to handle those issues please contact external company"... I am paying for the internet to the hotel and I think that I should get the service for it without "approaching external company".... July 10, 2012
Rated 5.0 out of 5.0 by spacious room, spotless Lovely, spacious room, spotlessly clean bathroom - modern fittings. Comfortable beds...flat screen TV.....quiet room...on the whole a very pleasant 2 night stay. July 10, 2012
Rated 4.0 out of 5.0 by Comfortable and central Very good place to stay in central London, very convenient. Comfortable surroundings - unfortunately an excessive price, but that's what you expect for this part of town. I needed to stay in this area specifically - but if my aim had been just to stay in central London, I would have stayed in a cheaper area. Breakfast overpriced as ever - I have rarely been known to take breakfast in a hotel. July 10, 2012
Rated 2.0 out of 5.0 by room was a freezer check in was very good and quick, room is nice and very clean. The problem was that the air conditioning (heating) was not working, I called reception and within a few minutes somebody came to check the system. The guy said it would take approx 10 min to run properly but this did not happen and the room was a freezer. It is not acceptable that during the winter rooms are not heated up till the guest enters the room, and on top of this the aircon (Heating) does not work properly. Breakfast in the morning was poor because the hotel was full and there was not food enough for everybody, there was just 1 person for cleaning tables and bringing the food, the croissants were not baked properly and they could not be eaten, I could not try all the other hot food because there was nothing!! July 10, 2012
Rated 4.0 out of 5.0 by Evening Out My wife and I were visiting london to see a TV quiz show. The hotel was perfectly placed for us to catch a tube, and when we returned to find a reasonable restaurant close by, which we did. The hotel was somewhat overrun with students, groups however the staff were excellent and helped us with everything we needed. I like this hotel June 27, 2012
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