Rated 3.9 out of 5 by 151
Rated 4.0 out of 5.0 by Paddlers Lifts
We arrived and was served very quickly. Staff very good and helpful. Even googled taxi firms for me that had wheelchair friendly cabs. Room was excellent very clean and tidy. Breakfast on the Sun morning was very nice and plenty to choose from.
We went shopping Sunday and arrived back to hotel at approx 3.30pm to be greeted at the lifts with signs saying out if order on them! Heart sank as being in a wheelchair and we were on floor 4, But staff came running over explaining we were being moved to there sister hotel at no cost to us. The manager on duty was excellent and all staff on at that time wet excellent. They had arranged everything for us which was fantastic. I understand some hotel guests were very upset about the lifts not working but you cannot blame the staff they did everything in there power to help everybody.
We would stop here again.
December 20, 2013
Rated 5.0 out of 5.0 by EyeSurgeon Good value for money
Stayed for one night before my exam. Extremely helpful staff. Breakfast was very good too. Overall great experience.
December 19, 2013
Rated 1.0 out of 5.0 by Steamo64 Why the policy?
I have been a customer of IHG for many years. For the first time, when checking out after 2 days of a three day reservation I was told I had to pay £50. I made the point that the reservation was able to be cancelled up to 2pm on the day of the first stay, but apparently that only applies to the first day. So I would be better in future booking 3 one night stays, as ones plans (in my case a board meeting was cancelled) do change. Staff quoted policy, could not have me speak to manager and simply followed up my query with an email reiterating policy. So for my December visits to London I am staying with an alternative global hotel Group who my employer gets a good rate with, and will not be returning to IHG unless they acknowledge the unfairness of the policy and refund me the £50.
December 5, 2013