Rated 4.4 out of 5 by 354
Rated 2.0 out of 5.0 by Cam19901 disappointing and not up to usual Crowne Plaza
Thus chain is usually reliable. Check in was quick, and efficient. That is all I can think of to compliment
Room which was designated non-smoking reeked of cigarettes, and was overall grubby.
No natural light/opening windows so was weirdly claustrophobic. Fitness centre well below standards for this type of hotel. Will avoid in the future. Avoid their advice for things like theatre tickets, and certainly avoid them arranging them, as it is not in the customers best financial interests!!
July 7, 2014
Rated 5.0 out of 5.0 by 123gem123 Attentive, Helpful Staff
Staff, especially the Friday Concierge very helpful especially when we had an issue with my daughters glasses. Check in very easy and rooms clean and tidy. Easy to get to and would happily stay again.
July 7, 2014
Rated 5.0 out of 5.0 by Biener Comfortable bed, great breakfast and wonderful service
We had flown into London from the US and were tired. Upon returning from a 7 hour private tour, we were exhausted. The concierge recommended a wonderful restaurant on the river for fish
July 6, 2014
Rated 5.0 out of 5.0 by dave34b Well placed for The Shard visit
We chose this hotel as it was a comfortable 25 minute walk to The Shard, over The Millennium Bridge and along the Thames.
July 4, 2014
Rated 3.0 out of 5.0 by Gallzy Greta Location
This hotel is located such that central London and all that it has to offer is easily accessible, would recommend it if 'doing' London is your plan
July 3, 2014
Rated 5.0 out of 5.0 by nicolas75flyertalk Elegant design, convenient location, pleasant club lounge
Club room on club floor is around 35 sqm
Desk with convenient UK and European sockets and multi iPad 4-5 sockets.
Bedroom with very comfortable bed.
Flat screen television with large selection of English and international cable channels.
Bathroom with walk-in bathtub. TempleSpa amenties (very good smell). Bathrobe
View over the rear of the buidling (perfectly quiet but poor intimacy during working hours).
Efficient air conditioning.
Balcony but no way to use it (windows cannot be opened).
Bose mini chain
The Club Lounge is pretty small but pleasant.
Breakfast with eggs, salmon/ham, fruits, pastries, yogurts.
Evening canapés and drinks.
Cookies and fruits during tea time.
PC with printer. Newspapers.
- Convenient location (close to Tate Modern, easy access by underground, shares bike station very close).
- Pleasant club lounge
- Elegant design
- Best advance rate I paid was 25% higher than best flexible rate the day of check-in! Hotel proposed me to get a meal at GBP45 (difference of the price), but I did not as I did not intend to have dinner at the hotel. No refund was proposed.
- Check-in and check-out experience could have been more smiling. Other members of staff (concierge, club lounge) were very friendly and professional.
July 3, 2014
Rated 5.0 out of 5.0 by Enzo16 Enjoyed it
Central location, easy access to all the
Sights. Would live to come again
July 2, 2014
Rated 1.0 out of 5.0 by JN1980 Over priced. Smoky. Small.
The room we had was a 'complimentary' upgrade. However, on check out, the hotel tried to charge me for this. I was forced to argue with 3 members of staff before the manager resolved the problem.
Whilst the staff were polite, they simply tried to fob my wife & I off with suggestions that "I had booked this online"
The club room smelled smoky.
One of the lifts did not work, and the remainders took an eternity to arrive.
All in all, a let down. Unlikely to return unless I am desperate.
As a barrister, I am happy to pay for service. This was below expectations.
The food in the restaurant however, and the waitress service, was excellent.
July 2, 2014
Rated 4.0 out of 5.0 by SharonandWill Poor bar service and bedroom too hot
The staff were more concerned with an Asian Disco event that was banging out music until at least 3am, and explained they were too busy to serve us.
Air conditioning did not work effectively - Given it was the end of June and very hot this made our stay very uncomfortable.
We were told we could check in at 12 noon, when we arrive at 1pm we were tole we had to wait for 1 hour as the room was not ready.
However, the front desk staff were very polite and firendly especially the concierge staff.
The decor is unusal but quite nice.
July 2, 2014
Rated 4.0 out of 5.0 by Aneye GREAT EXPERIENCE
Location is first class.
Staff are warm and friendly
Breakfast is great
Cock tails and snacks in lobby are very good.
Overall, interesting place to stay.
June 30, 2014
Rated 5.0 out of 5.0 by happydaytripper comfortable bed and great pillows
wonderful hotel , 2 minutes away from the tube station . really clean and comfortable rooms , not a great view out of the window but you can`t have everything . The hotel staff were lovely and helpful and its a great location
June 28, 2014
Rated 5.0 out of 5.0 by JML90 Very helpful staff and great location
We had an awesome stay in your hotel. We were from out of the country and didn't know the area and the staff were very helpful with all of our questions and made some awesome recommendations for us. The hotel was nice and clean, the rooms were fine. It was a bit expensive, but then so is everything in that area. Only thing that was a bit of a problem, was that when you walk in from the outside to the upper lobby, there was a slightly foul smell. We weren't sure if it was a fishy smell from the sushi restaurant or what. Once you were in you didn't notice it for long.
All in all it was a great stay!
June 26, 2014
Rated 5.0 out of 5.0 by bornlucky1950 Extremely comfortable
I stayed here with my daughter last week. From the time we set foot inside the door we were treated with consideration and courtesy. We have stayed at several Crowne Plaza hotels and this one is among the best. It is right across the road from Blackfriars tube station, which is very handy, and within walking distance of theatreland, in particular Drury Lane. The rooms are well appointed and the beds comfortable. I would have preferred a walk in shower rather than an over-bath shower, but that's just my personal preference and I know some people prefer a bath. We stayed on the seventh floor so I cannot comment on rooms on other floors but I would thoroughly recommend this hotel, and will stay here again when in town. Breakfast was good, too.
June 25, 2014
Rated 5.0 out of 5.0 by Burnt Bear Great Service and relaxing stay.
Well on entering this Hotel the welcome was good and very friendly, check in was effortless and our Deluxe room was spacious with a lovely comfortable bed and nice bathroom+ there are lots of other things in the room like a safe mini bar etc. We had dinner in the Italian restaurant starting with the wonderful crab, then the best ever Fillet of Beef with Polenta and mushrooms. Then followed by drinks in the very comfortable bar. All in all a great stay with fantastic service and we will be going back again on the 2nd August.
June 24, 2014
Rated 5.0 out of 5.0 by Mike314 Internet service
The hotel's wireless internet service has greatly improved. Upload and download speeds are very good, but more importantly, the service was consistently reliable during my recent one week stay.
June 23, 2014
Rated 5.0 out of 5.0 by GlobalDarren Amazing location, room, staff and breakfast first class
Our stay was great, we were going to the Shard for dinner and wanted some shopping beforehand so the walking distance location to Covent Garden and the close proximity to Blackfriars station was perfect. Our room was excellent and the staff on arrival and throughout our stay were attentive and polite. Would stay here again and recommend it to other people.
Thanks for making our short stay so special.
June 23, 2014
Rated 5.0 out of 5.0 by holidayhunter Birthday Stay
I decided to stay overnight at this hotel due to it being my husband's birthday. From the moment that we walked into the hotel it was blissful. We were greeted by a very polite doorman and welcomed to the hotel by the receptionist that served us and the shift manager.
We were able to take advantage of a late check out due to being IHG members. It was lovely be escorted to our room and the manager assured us that we could contact her should we need anything.
Our room was a beautiful suite on the 7th floor, with a great view of the city! the room was equipped with charging ports, a great TV, DVD player and all of the other necessary mod cons. Space and luxury were the order of the day.
Service at the hotel was second to none, we received a complementary birthday cake, along with a card for my husband. Room service was polite and efficient (we ordered our dinner and breakfast this staff)
Overall the staff were 5 star. Polite, courteous, knowledgeable and obviously passionate about providing excellent customer service. It was great to be in such great hands.
Access to the club lounge was a great bonus for us, it was a lovely opportunity to relax and unwind.
I unreservedly recommend this hotel, we will be staying here again. Can't wait until the 8th floor is built so that we can sample more first class service in amazing ambiance.
June 21, 2014
Rated 5.0 out of 5.0 by Shaz26 Very Comfortable Hotel
Great Sleep Very excellent hotel with all facilities.
Breakfast expensive, but overall very excellent hotel
Would stay here again, I stayed here in a family room, had a great stay.
June 19, 2014
Rated 5.0 out of 5.0 by steveolly Comfortable room with good
Stayed here for a weekend with with my wife, this hotel is well positioned for visiting local attractions.
with Blackfriars tube opposite it makes London more accessible
Would recommend to all
June 18, 2014
Rated 5.0 out of 5.0 by TracyIreland Great comfortable big beds
Hotel lovely, in great location would stay there again.
June 18, 2014
Rated 5.0 out of 5.0 by Adriana24 Friendly staff and very clean
A clean and comfortable hotel with very friendly staff.
June 13, 2014
Rated 3.0 out of 5.0 by Sandy 47 Service was Lacking
We had stayed at another London hotel within the last 6 months and were impressed the friendliness and helpfulness of the staff at that hotel. We did not find that level of service at the London Crowne Plaza. In fact the service for breakfast was very poor. We didn't want the buffet and the result was I had to ask the host to provide us with a server. Service was very slow and even getting a refill on coffee seemed to be beyond the ability of the staff.
June 12, 2014
Rated 3.0 out of 5.0 by RR Notts Shame about the lift and tissue by the cricket club entrance.
Clean hotel but one lift was working, bad impression due to cleanliness at the front, rooms were not ready at 1350, and breakfast price will cost a small fortune.
June 12, 2014
Rated 5.0 out of 5.0 by sunshine64 a great calming night
could not ask for better! the bottles of chilled water left free for our use, the TV left on was just welcoming
June 11, 2014
Rated 5.0 out of 5.0 by Acoldstream Perfect location
My family,( 2 adults, 10 yr, 13 ys oldr) had such a terrific experience in this hotel. It was our first time overseas and everything was new to us. How lovely it was to walk into such a nice upscale hotel. The beds were so comfortable since we are partial to beds with duvet covers and lots of great crisp white pillows. I felt they went beyond trying to ensure a great nights sleep. There were sprays to put of your pillows if you needed to relax that were complementary, they smelled soooo good. The towels were huge, white and fluffy. I kept wearing the robe the whole time I was in the room and looked forward to it after a long day of walking..
The concierge was so helpful and kind. I delt with 3 different gentleman and they were very forgiving with my lack of knowledge and indecision from being jet-lagged. They went overboard trying to get us into our room early since our plane arrived at 6:30 a.m, and they did! I have to say that I was most thankful for the kind young girl that checked us out when we were leaving. We were going over the bill and her eyes became huge like saucers, I thought ' oh no here it comes'...well I guess I didn't realize the mini bar has a sensor and EVERYTIME you open the door the price is reflected on your bill. Whoopsie! I think we were over £200.00. The problem was.. We never drank anything. I used it to keep our bottled water cold. Boy, was I appreciative when she took that off our bill. My heart was pounding , the novice that I am had no clue.
The location was fabulous! I must highly recommend the Black Friar Pub across the street. Delicious! The Tube was across the street as well which made our day so much easier. Many great pubs within a short jont as well as St. Paul's Cathedral, Tate Modern and the Museum of London.
Tesco, a small convenience store, was perfect for us just outside the hotel door. We were so happy to find Krispie Kreme doughnuts there and delicious Cadbury chocolates of all shapes and sizes. We used this place to pack lunches to save cost. Great selection. The Pret a Manger was fantastic. This is a chain that makes the food fresh that day and then takes the leftovers to people in need. I had the best warm chocolate croissant ( sorry Paris ) there plus many fresh high end sandwiches and fruit. Beyond our expectations, our children liked this place the best.
A wonderful time and a great peaceful hotel. We were on the 5 th floor and never heard a sound the whole week outside our room. Just a perfect experience. I had to bring home the shampoo and body wash from the room it smells SOOO clean and fresh.(shhhh).
100%satisfied from Orono, Maine, U.S.A.
June 6, 2014
Rated 4.0 out of 5.0 by Humpers The Humphrey Jazz Trip
Enjoyed our 3 day stay at the City Hotel - Crowne Plaza - I'm sure that we will be back - will ask for a room away from lifts next time.
June 5, 2014
Rated 2.0 out of 5.0 Nice hotel, lacking the basics
I stayed at the Crowne Plaza during a recent trip which saw me stay at all manner of accommodation across London, Strasbourg, Paris, Brussels and Amsterdam. These included a 2-star budget hotel, a family-run bed and breakfast, a 5-star spa resort and even an uncomfortable night on a coach. All of these (even the coach) offered complimentary Wi-Fi. The b
June 4, 2014
Rated 5.0 out of 5.0 by Clairyd Fabulous room and wonderful hotel
Never fails to disappoint. Great location and great room. The staff are very helpful also
June 4, 2014
Rated 5.0 out of 5.0 by Malen Superb location!
Can't fault the location, service, room size and facilities. The breakfast was fantastic and all the better for the fact that children under 12 eat free (bit pricey otherwise#. My only slightly negative point is the temperature of the room. There is air con but it is not powerful enough to reduce the temperature in the room sufficiently #maybe because it turns off when key card is taken out of slot when leaving the room). Otherwise a fantastic stay and a hotel I would recommend and revisit.
June 4, 2014
Rated 1.0 out of 5.0 by den5a2p bad organisation
poor service and poor valet services- damages done to friends vehicle
June 4, 2014