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Rated 4.4 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by Nice hotel. Great value!!! Room is quite and staffs are very friendly and helpful. Breakfast is OK, considering it's complimentary. But I do prefer a cheaper rate without breakfast and paid breakfast in better quality. Strongly recommend this hotel. February 28, 2014
Rated 4.0 out of 5.0 by Not the best sofa bed but staff more than made for it Used the hotel as a base for a weekend in London. The first impression was that of a hotel that had opened recently where everything was still in pristine condition. The room was no frills but nice enough and clean. The sofa bed in the room was not the most comfortable but my six and three year old children didn't seem to mind it The breakfast was more than adequate. Good variety and quality. The staff were outstanding. Courteous, happy to help, with an eye for detail and preempted our every need. Real asset to the Holiday Inn Express brand.Thanks February 28, 2014
Rated 4.0 out of 5.0 by Good value hotel The hotel itself was fine and was very good value for money. Pretty good location for getting into West End, Museums, etc. Staff were very efficient, friendly and helpful. Rooms well equipped, clean and noise free. Breakfast could have had more choice and higher quality, but was OK - clearly popular given the queues. February 28, 2014
Rated 4.0 out of 5.0 by Great location, clean, comfortable room with great service! We have stayed in this hotel, due to its location, several times over the last few years and this occasion was one of the best. The room was clean and comfortable. Staff were attentive and service was good. We tried their new catering service for food on the friday night and this arrived promptly and seamlessly without fuss, even though it was not an in-house company. A wide choice of breakfast items were available but only 3 cooked items now, bacon has been removed from the menu! You don't get any extras with this chain of hotels, like notepad and pen or little bottles of toiletries but you do get great value for money and good service, just right when you are visiting London and merely want to be comfortable and a place to sleep! February 27, 2014
Rated 3.0 out of 5.0 by great location We went to a concert in earls court. Being disabled it is in a good location for a nice leisurely walk to the venue and west brompton tube station of which we took full advantage of! The room was standard holiday inn, clean and functional. We were 2 adults and one child in the room. We had dreadful nights sleep because in the dead of night the air conditioning unit was bubbling away loudly like mad! Our son barely slept as the sofa bed was dreadful, dipped in the middle and solid. Shame really. February 25, 2014
Rated 4.0 out of 5.0 by Very good but let down by organisation of breakfast Hotel was very good for budget chain, room in annex seemed very new. The buffet breakfast service was disorganised with a bottle neck at the toaster. The food is the same as all other HIE I've stayed at but the layout of the buffet needs some work as does the re-stocking of the various choices. However overall I would stay here again. February 25, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express We stayed in this hotel for 2 nights. Our room was modern and well maintained. The bathroom was well lit, roomy and had a large walk in shower. The breakfast selection was as expected for any Express hotel, but what made a big difference was that the food was continually restocked and well presented. The food service area was cleaned regularly and empty plates and bowls on the tables were collected by the staff which made for a more pleasant breakfast experience. The staff were friendly and very accommodating. I would certainly stay in this hotel again. February 25, 2014
Rated 4.0 out of 5.0 by Good value for families Excellent value for families of three or four. Breakfast is included and one may get a good nights sleep. Luggage storage is no problem, and recommendations on transport is good. February 24, 2014
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