Rated 5.0 out of 5.0 by Soomar Excellent as always!
My friend and myself always choose to stay here for 3 nights when we come to London on weekend breaks from our busy lives and simply cannot fault this hotel.
This time we stayed in the new wing (separated from main hotel building by small side road) which was absolutely fine. I did notice this new wing could do with a vending machine though as I could not find one (only an ice machine) so I had to run over to the main building early hours of the morning in my PJ's, past guests in the seating area to the vending machine at the far end of the main building, so one at the new wing end as it had before would be a good addition.
We do miss the lovely outside garden patio area it used to have which has now become part of the indoor dining area but this is understandable as you can easily find a seat now and not as chaotic as it could be before.
Overall we love this hotel and would highly recommend it to anyone considering making a booking, it is so clean, the staff are just brilliant, breakfast choice is excellent and we look forward to returning later in the year.
May 21, 2013
Rated 4.0 out of 5.0 by Telemachus Great staff, great location.
Visited May 3-8, 2013 during a bank holiday weekend. The hotel was crowded with guests from all over Europe but the staff was very friendly and efficient. I was traveling with my wife and two teenage daughters and we all stayed in one room with my daughters sleeping on a convertible sofa bed. This bed was adequate but could have been more comfortable. Should be just fine for younger kids but I wouldn't recommend this situation for any youth over 14. The included breakfast had a good variety but they ran out of a few items after the weekend rush. This hotel is in a great location on London's west side, less than 10 min walk from two stations on the District tube line; West Kensington and West Brompton. The two local restaurants we sampled in the area were very good, especially "The Lily", an Indian restaurant just around the corner. Overall, a very pleasant stay.
May 14, 2013
Rated 5.0 out of 5.0 by Connie34 Friendly staff and good location
I always try to book with Holiday Inn/express whenever I can because I know that they are a reliable hotel group.This lived up to expectations and was a great location for the centre of London. Fantastic helpful reception staff they assisted us with details of bus transport to Marble Arch and where our Oyster cards could be topped up. Nothing was too much trouble.
It was necessary for us to park at the hotel which bumped up our bill but the parking area was fenced in and security controlled so it was pleasing to know.
The staff also forewarned us about the peak breakfast time period which helped!
May 12, 2013
Rated 3.0 out of 5.0 by Sinbadnpg Good hotel although the staff a little dis-organised
Hotel was situated in a good place with limited parking.
Te staff were a little dis-organised as an elite priority member. i expected my reservation to be pre-made but they couldn't even find me on the system. They even asked me to fill out a new form to become a priority club card holder and what benefits this could bring me. There was a lot of fuss as to how this mistake could have happened etc..
Things turned out ok in the end and rooms in the new part of the building were ok.
April 29, 2013
Rated 5.0 out of 5.0 by Brummie77 Excellent deal
My partner and I had booked our stay with fairly short notice in order to watch the London Marathon. Despite the short notice booking, we got a really good deal. Room was very clean and comfy - only downside was a humming noise in the background - possibly from the aircon. Staff was very friendly and helpful. They gave us printed versions of the marathon route map. The hotel is in good reach of Earls Court and West Bromley tube stations. City Centre in easy reach by tube. I would recommend this hotel to everyone due to fantastic service and value for money. My partner and I have already decided that we would like to go back again to the same hotel soon. This time for relaxation without the need to rush out in the morning to watch a marathon!
April 26, 2013
Rated 4.0 out of 5.0 by Neldoo Family stay
When all you really want is a place to sleep after a busy day exploring the sights in London, the hotel provided almost the perfect solution. Staff were welcoming and we didn't feel as though having young children with us was an imposition. The inclusion of breakfast was the bonus - a rarity in London hotels, but extremely welcome as it removed the need to pay extra and/or to find somewhere else close by.
Improvements that could be made are specifically in relation to family stays. Whilst the ideal temporary solution, small sofa beds are not always best for families. We would have preferred to have seen 2 proper doubles or even 1 double with 2 singles. And the bathroom wasn't necessarily child-friendly - no bath and a basin mounted far too high for little ones to reach. The availability of a small step-stool would have solved the latter.
Overall though, a great place to stay :-)
April 26, 2013
Rated 4.0 out of 5.0 by kacalatta Perfectly pleasant
Simple and friendly check in and out, clean and modern room which was comfortable with everything I needed. Buffet breakfast was good and quick which suited my needs. Reasonable value.
April 23, 2013
Rated 4.0 out of 5.0 by duncan15 close to Earls Court Exhibition Centre
I found the hotel to be clean and the staff helpful
April 22, 2013