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Rated 4.4 out of 5 by 337 reviewers.
Rated 4.0 out of 5.0 by fair deal the location is not a walking distance from the central London attractions but less than 10 minutes walk to the tube is quit good. The room size is typical to big cities in europe, so we came with the right expectations. November 6, 2012
Rated 3.0 out of 5.0 by OK hotel for weekend in London Had quad room. The sofa bed was awful to sleep on, very uncomfortable. Had to order extra duvets to try and get some padding!! Breakfast OK, buffet style. Renewed hot food quite often. Location is near to 2 tube stations (walkable within 10mins). November 5, 2012
Rated 5.0 out of 5.0 by Nice spacious room, great breakfast and very friendly staff We stayed in the new part of the hotel. Had a great stay and for a London hotel the room was large. The beds were spacious too and with proper duvets and two kinds of pillows (firm and soft). The only thing missing was Sky Sport on the TV. November 3, 2012
Rated 4.0 out of 5.0 by It was ok!!!!! A really nice stay in a family room. compact but clean. Boiler a bit noisy through the night. we were on the top floor. Staff friendly and helpful. Bed very soft...........didn't suit all. Thank you November 3, 2012
Rated 5.0 out of 5.0 by Great location excellent breakfast We had a great welcome from the receptionist. He gave us relevant information and was very welcoming and approachable. The room was very clean and comfortable with a choice of the type of pillow. Plenty of space in the room and the bathroom was very clean with toiletries supplied. The hotel is within a short walking distance of West Kensington or West Brompton station but you could easily walk to Earls Court station. There are a few pubs, bars and cafe's in the area to suit all budgets and meal preferences. Such an easy walk to South Kensington, Kensington High Street and en route to West Brompton station for plenty of places to eat and drink. We arrived a hour early but the room was ready for us to check in. We would like to have seen more comfy seating in the reception area but it was adequate and pleasant with a bar if you wished to use it. We were very impressed with the breakfast, can eat as much as you like both continental and full english, plenty of choice and fresh rolls and croissants. We would recommend this hotel to anyone wishing to come to London as only short walk to tube and in central London within a short period of time. Can walk to the museums from the hotel which takes about 40 minutes. We would definately come again when visiting London. October 26, 2012
Rated 5.0 out of 5.0 by Great! Great! A wonderful experience Not sure why I have to answer so much as my first 4 words summed it all up! October 22, 2012
Rated 4.0 out of 5.0 by Clean, comfortable & good reception/breakfast areas It doesn't look too impressive from outside but this hotel provided us with a very good and comfortable stay. Our room was modern (newly furbished), quiet, clean and comfortable. Reception staff were welcoming and there are good reception/communal areas with dispensing machines and a bar, where you can sit and work, access wi-fi or just relax. Transport from here to the centre, and to the Albert Hall (the reason for our stay) was easy enough - we took the bus. Breakfast was busy - but perfectly adequate and there is a great ittle veggie restaurant opposite the hotel (again, perfect for us). We will definitely stay here again. October 22, 2012
Rated 5.0 out of 5.0 by Staff very helpful and polite My daughter and I were very pleased about the attention we received from all the staff, including evening and daytime staff. They answered our enquiries , were attentive and knowledgeable about the local area. Our room was very satisfactory, quiet, comfortable beds with choice of pillows, excellent bathroom facilities and a great buffet breakfast to start the day. I have recommended this hotel to my friends. October 21, 2012
Rated 4.0 out of 5.0 Lovely comfortable room We stopped in this hotel for one night whilst visiting London it is just 5 minutes from the over ground/underground. It was a lovely clean and comfortable family room with everything we needed. Would have been nice to have a bit more choice for breakfast as the hotel in woking we stayed in the next night also holiday inn had a much better choice. October 19, 2012
Rated 5.0 out of 5.0 by London for business and leisure. The hotel is very well mantained, with every place looking brand new. The staff is extremely friendly, answering your questions completely, always with a smile. Special note for Agnes at the reception, who was above the already excellent team from the hotel. Breakfast is good, always fresh, staff keeping up with the demand. The only remark is more options of bread could be offered. It is not a hotel fault but the nearest tube stations were a bit of a walk, not a problem for me. Anyway thewre are buses in front of the hotel that can take you to the station if you mind a 10 to 15 minutes walk (depending on your speed). The "tube" takes about 30 minutes to central London. October 17, 2012
Rated 1.0 out of 5.0 by disappointed We arrived for a three night stay at this Holiday inn at 1350hrs to be told we were to early and could we go away and return at 1400hrs which is the check-in time they state, this was our first meeting with the hotel reception staff and it was not what I would call a welcoming reception.Over the three days I spoke to five different hotel staff and I would not class any of them as helpful or knowledgeable about the questions that I ask. When we got to our room it was not in a very clean condition with hairs in the shower and sink plus dried toothpaste on the mirrors, the sheets were stained and the tea supply was very poor with only two teabags and two milks per room per day. In the morning of our first day the cleaning lady came into the room at 0830hrs to start the cleaning before we had got out of bed. For three days the bread put out for the toast was frozen when I ask for fresh bread I was told to take it from the back as it was out the longest and it should be defrosted, overall the breakfast was poor and was never really hot. When we left we were charged for the car-parking for our stay but when I booked and ask if they had a car -park I was not told I would be charged for parking my car. October 16, 2012
Rated 5.0 out of 5.0 by our stay very pleased with the hotel location central to all of london and very close to earls court , breakfast e.g. cooked could have been better not much choice but did not spoil our stay. would recommend to friends and would definitely stay there again October 6, 2012
Rated 4.0 out of 5.0 by No bacon with the breakfast Nice hotel, nice staff. Bar closed at 11pm for residents a bit strange for an hotel. Breakfast good and as much as you can eat "but no bacon" how strange. October 5, 2012
Rated 1.0 out of 5.0 by great service, very nice staff, big room in London UK Very nice room, big for London UK hotel, clean and cost less for London hotel. We arrived early, they offered breakfast for us (no charge), they have storage room for our bags, gave us a map with direction to the tube (metro). You could use Tube ticket for local bus # 28 (or 395??) will drop you off at front door of hotel. Very nice staff and friendly. Room meet US standard. Wifi is little slow, paid internet is faster. Would stay again October 2, 2012
Rated 4.0 out of 5.0 by Comfortable quiet room, excellent service. We had a very comfortable quiet room. The location is excellent for visiting central London, being about 10 minutes walk to the District Line Tube station. Breakfast selections were good, in a very pleaseant two rooms. The service personnel were friendly, knowlegeable and efficient. September 30, 2012
Rated 5.0 out of 5.0 by great service we stayed in the newest part of the hotel and all was very comfortable easy access to where we we going to staff were really helpful thanks September 29, 2012
Rated 5.0 out of 5.0 by Brilliant staff, friendly. Pillows amazing. Comfy bed. great choice to stay in. Staff, reception, management alike all great. Couldnt do enough for you. September 23, 2012
Rated 5.0 out of 5.0 by Lives up to the quality standard of Holiday Inn except for breakfast I spent 10 days at Holiday Inn Express London - Earl's Court and this location lives up to the great standard I expect for any Holiday Inn Express. There was one exception though, the breakfast! It was the exact same thing every single day! At other locations (both in the US and in China) there is normally some variety. September 22, 2012
Rated 5.0 out of 5.0 by Stay on 15Sep12 Overall excellent, room in a newly built wing of the hotel very nice and secure, double shower was lovely as was the breakfast. The only point maybe to be aware of is that the hotel is a considerable walk from Earl's Court tube station, not so far a walk from West Brompton tube station. September 22, 2012
Rated 4.0 out of 5.0 by Up to the high standard of Holiday Inn Express A very nice hotel with easy access to Earls Court exhibition centre with a well trained and efficient staff. The only negative to the hotel was the charge for internet access. It is my normal practice to stay at Holiday Inn and Holiday Inn Express Hotels and my experience at this hotel gives me no reason to change this. September 20, 2012
Rated 5.0 out of 5.0 by Good Rooms and Great Staff I recently stayed in one of the new rooms at this hotel. Well appointed and comfortable, they r a great stay. The staff at this hotel is good and friendly, very helpful. Am a vegetarian by choice, HI could consider introducing more veggy choices in the b'fast. Overall a great experience September 19, 2012
Rated 4.0 out of 5.0 by Big and clean room It was my third time in London and I am happy to say that I've finally found a place where I want to stay again. The room was big with comfortable bed and pillows, and everything was very clean. In addition, I liked the breakfast with a wide choice of food and drinks. I highly recommend this hotel. September 10, 2012
Rated 5.0 out of 5.0 by Great value, very comfortable Excellent location for us as needed to be between london centre and heathrow. Family of four, very comfortable room and nice and clean, especially the bathroom, which I am very particular about. We all slept very well in the comfy beds. Breakfast was fine too although had to queue but perfectly adequate for our needs. Staff very courteous, my 12 year old daughter even left a little note for the maid on her pillow complimenting on the nice clean room! The only thing we didn't enjoy was the walk to the station, a slightly disconcerting neighbourhood. September 3, 2012
Rated 5.0 out of 5.0 by Fantastic Value for Money I cannot recommend this Holiday Inn Express highly enough. In terms of value for money, it was unbeatable... in fact, I was quite worried that there had been a mistake. I think this hotel is cheaper than others because it is a little bit off the beaten track. However, it is a mere five minute walk to West Kensington tube station- although, to be fair, one or two changes are required to get into the main areas of London by tube (allow 25 minutes). Some comments on here mentioned small rooms. Well, I was extremely happy with the size and quality of mine. There is a new section to the hotel (separate building) which I think has only just opened this Summer (you can still smell the newness of the carpets). It is on three floors, and the rooms are air-conditioned and spacious. My goodness- what a shower- I have never been in such a large shower area! The room was well equipped (flat-screen tv, director's chair, etc.# and the beds were very comfortable indeed. My room was very quiet indeed. I could hear no noise from outside or from other guests. The free breakfast was marvellous- great choice, and there were some hot items #sausages and scrambled eggs). Free Wi-Fi in the lounge area was a real plus. Staff were extremely friendly, and my room was impeccable after the cleaner had been in each day. There isn't really much in the way of hot food served at the moment. You can order "snack boxes" which I think are microwaved, but I did not fancy those. I was offered a free guide for local restaurants when I checked-in. Earl's Court is very close by and there are plenty of nice places to eat around there. So, pretty faultless all in all. I'm very impressed with this hotel and the brand, and will certainly make Holiday Inn Express my first choice for future holidays and business meetings. Thank you! August 28, 2012
Rated 3.0 out of 5.0 by Family Stay Hotel was a little farther from London downtown than expected. Rooms are very small but it's London so expected My one main complaint was there was no fitness room. A chain like this needs at least a basic fitness area. Also the breakfast could have used some additional fresh fruit. Otherwise the staff was great and the hotel worked for what we needed. Was a good price compared to many chains. July 21, 2012
Rated 4.0 out of 5.0 by Good value for London The rooms are clean and the hotel is located in a safe area close to the metro. Compared to North American hotels the rooms at Holiday Inn Earls Court are small. There is free wifi in the lobby which is nice. The staff were friendly and helpful but not very knowledgeable when I asked about going to the Olympic Park. For London, I would say HI Express Earls Court is probably a very good value but if you're North American don't expect a large size room, variety at breakfast or free wifi in your room. One thing that was disappointing was that the soap/shampoo dispenser was not refilled so when I went to take a shower on my last night there I didn't have enough shampoo to wash my hair! Not good! July 17, 2012
Rated 4.0 out of 5.0 by T Handy hotel just a short walk from the tube station. Very quiet night sleep comfortable and clean July 17, 2012
Rated 4.0 out of 5.0 by Quiet for area - and nice airy breakfast room. Welcoming staff. Clean and friendly hotel. Typical Holiday Inn Express accomodation - plus good level of facilities (large breakfast room, bar/lounge, access to internet/desk area, wi-fi available). Range of restaurants and shops nearby and tube stations within walking distance. July 16, 2012
Rated 5.0 out of 5.0 by Great Stay I love this hotel. It is only a 5 minute walk to the underground for getting around London. We had a nice clean room with bed and sofa bed on the top floor. The breakfast has plenty of choice and the dining room is in a nice bright conservatory. Best of all the staff on reception could not be more friendly and helpful! July 10, 2012
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