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Rated 4.4 out of 5 by 309 reviewers.
Rated 5.0 out of 5.0 by Todo bien todo correcto y todo bien, pero corto hemos disfrutado de Londres y del hotel April 22, 2014
Rated 4.0 out of 5.0 by Nice rooms but skip breakfast Clean and quiet rooms, excellent welcome at reception, friendly staff. However breakfast is a no go as you have to wait in a line like getting ticket concerts. The main problem is that they added new rooms but kept the breakfast room small size so walk down the road and have a nice breakfast at a café instead. April 21, 2014
Rated 5.0 out of 5.0 by Great Service, but bad location Location wasn't very comfortable, far underground station. April 21, 2014
Rated 4.0 out of 5.0 by calm and relaxed Arrived late evening but the reception desk quickly arranged my room which is calm indeed at the annex building there April 20, 2014
Rated 5.0 out of 5.0 by Efficient , Modern Hotel for City Centre Visit Friendly, charming reception staff, comfortable clean room. Helpful at storing luggage after check out , as train not departing till 1630. April 19, 2014
Rated 4.0 out of 5.0 by Great service & friendly staff One of the mattress was not comfortable & you can feel the wood in your back.It was too thin.The staff helped us to sort this problem. The staff was friendly and helpful. They even called a taxi for us. They also helped us by giving us ways to our destinations. The breakfast was poor choice & they didn't change the variety everyday. example: no bacon,ice tea etc... The hotel should have more entertainment & stuff like games room,swimming pool,gym & more stuff for children. Next time would choose it as my next hotel although I was in London United Kingdom in Holiday Inn Express 3 times. If there is the Holiday Inn Express in my next destination I would certainly choose it. April 13, 2014
Rated 5.0 out of 5.0 by Beautiful room I was fortunate enough to stay in one of the new rooms and i found my stay very comfortable. I was very impressed with the service and the hotel. April 13, 2014
Rated 4.0 out of 5.0 by Very good staff and good position Very good experience; good position and very confortable room April 2, 2014
Rated 4.0 out of 5.0 by Staff very friendly and helpful Reception staff in particular happy to deal with any queries raised. April 1, 2014
Rated 5.0 out of 5.0 by Good location Excellent for Earls court and proximity to tube for central London.Just be aware if you are offered rooms 510 or 512 there is a monotonous humming from the air conditioning units on the roof. This apart a great place to stay March 31, 2014
Rated 5.0 out of 5.0 by Excellent On arrival we had a very good check in experience. We were allocated rooms 510 and 512, exactly what you would expect clean and tidy excellent base. Only later we all noticed "The noise" we were directly below the air condition units on the roof. Not overly noisy just a constant hum. We contacted reception and Agnes tried to find a change of rooms, none available until next day. Free drinks were given as compensation and new rooms were found next day. While swapping at reception a gentleman behind the desk asked which rooms we had been in and when informed gave a knowing nod. All well in the end , but if a known problem, I feel should have been mentioned when allocated. Thanks Agnes for sorting. March 30, 2014
Rated 4.0 out of 5.0 by Solid property for a good stay I've stayed with this property twice now, for a week each. It is a beautifully updated and very clean hotel, a short walk from West Brompton tube station. Great location if you're attending any events at Earls Court Two. Staff is friendly and helpful for the most part. Rooms are nice and of good size. Lobby is comfortable and offers a vending machine with anything you may have forgotten or lost along the way. Complimentary breakfast is good, but toward the end of each of my weeks I started to want a bit more variety. The wifi was problematic in that during both my stays, I had to continually reconnect sometimes after just a few minutes, entering a long unique code each time. Quite annoying and frustrating while trying to work. I brought it to their attention and was told it disconnects after a few hours. When I said this wasn't my experience, no remedy was offered. Otherwise, this property is a solid place to stay. I would stay again, if I was assured the wifi issues were ironed out. March 29, 2014
Rated 5.0 out of 5.0 by Privater Aufenthalt Das Hotel ist gut geführt. Die Zimmer sind sauber und genügend eingerichtet. Das Personal ist kompetent und freundlich March 28, 2014
Rated 5.0 out of 5.0 by Great service friendly staff and spacious room Very good position for Earls Court Exhibitions Centre, March 28, 2014
Rated 5.0 out of 5.0 by 100% RECOMMENDED HOTEL Thank the staff, especially Alicia, for solve our problem at check-in. Very spacious and very clean rooms, very helpful staff, breakfast ok and varied. 5 minutes from a metro station and 15 from central London by tube. Without hesitation would return to this hotel and I will recommend to my friends. Supermarkets around the hotel. quiet and peaceful area. thanks for the attention, it was a comfortable stay March 26, 2014
Rated 4.0 out of 5.0 by Room & Staff Warm Welcome. Helpful staff with knowledge of where to eat in the local area that are suitable to your individual taste. Room was clean & comfortable. The support staff were pleasant and always ensured we had fresh towels and other bathroom supplies everyday of our stay and replenished the supply of tea and coffee. Would stay here again. March 23, 2014
Rated 4.0 out of 5.0 by freedom very receptive staff, clean room. no problems at all March 21, 2014
Rated 5.0 out of 5.0 by Great Stay Freindly front desk staff. Clean and comfortable room. We liked that the paper was available morning and night. Easy walk to 2 different tube stations. Beds were a little hard but ok. The breakfast was good but a little variety would have been nice since we stayed for 9 days. Over all great stay March 21, 2014
Rated 4.0 out of 5.0 by Excellent budget option Comfortable, clean, decent breakfast and very personable staff. HIE earl's court s is an excellent option. March 21, 2014
Rated 5.0 out of 5.0 by stopover for Ideal Home exhibition Really enjoyed the stay at this hotel, easy to locate, provides the 5* it boasts and fulfilled that. The staff were very good, the rooms are lovely, comfortable, immaculate, bedding spotless, comfortable, not noisy location, breakfast was lovely, hot and fresh coffee. Excellant value for money, cheap in comparrison to other hotels and does provide all the services it offers. March 21, 2014
Rated 5.0 out of 5.0 by good experience Overall I had a good experience at this hotel. The breakfast was very good. The staff was cordial and attentive. I'm not sure if it was my phone and the fact that I was overseas but I couldn't connect to the wi-fi. It wasn't a big problem as part of my reason for going on vacation was to not check e-mail all the time. The location was convenient and I felt the neighborhood was fairly nice. I wouldn't mind having a local directory of nearby restaurants, pharmacies, and convenience stores in the hotel. I was pleased with everything and would consider this hotel or another holiday inn in London. March 18, 2014
Rated 4.0 out of 5.0 by A nice comfortable hotel Easy accessible from all major transport links, good for interesting and historic locations and lots to see and do in the local area. March 18, 2014
Rated 5.0 out of 5.0 by Weekend stay... Once again we used the Earls Court Holiday Inn Express and was delighted again !! The staff, the room, bed, bathroom, breakfast.......all of those components add up to a great stay. Thank you all and keep doing what you are doing!! March 13, 2014
Rated 4.0 out of 5.0 by Great services but bad sofa Excellent stay in this hotel, the staff is professional, the hotel is very quiet and clean but the sofa is not comfortable, even for children! We enjoyed our stay in London and we will certainly come back. March 10, 2014
Rated 5.0 out of 5.0 by Great stay! Recommended and will come back on our next trip to London. Great value for money! March 8, 2014
Rated 4.0 out of 5.0 by Comfortable hotel in an excellent position This modern hotel is very comfortable with good amenities and in a good location very near the tube.....the buffet continental breakfast is very acceptable, even when they were mega busy. The heating can be adjusted, which is such a bonus.Nice helpful staff. March 8, 2014
Rated 5.0 out of 5.0 by Good location and very helpful/friendly staff Good location made it easy to get around, staff were excellent. Room was in annex block and really quiet, which was great with 2 young children. Only slight downside is breakfast, cooked items are just sausages, beans and scrambled eggs(which weren't great). You have to queue to go along all the hot/cold/drinks sections in turn. Maybe would be better if split out, so you could just go and get cereal or toast or cooked, not have to wait and go past each section you didn't want to get to what you do want, would also speed things up for people. But saying that, breakfast is enough to keep you going. Staff also gave us a map of local restaurants, which was helpful. March 6, 2014
Rated 4.0 out of 5.0 by Fair enough Except the bad wifi connectivity, everything was rather well. fair pricing. March 2, 2014
Rated 5.0 out of 5.0 by Nice hotel. Great value!!! Room is quite and staffs are very friendly and helpful. Breakfast is OK, considering it's complimentary. But I do prefer a cheaper rate without breakfast and paid breakfast in better quality. Strongly recommend this hotel. February 28, 2014
Rated 4.0 out of 5.0 by Not the best sofa bed but staff more than made for it Used the hotel as a base for a weekend in London. The first impression was that of a hotel that had opened recently where everything was still in pristine condition. The room was no frills but nice enough and clean. The sofa bed in the room was not the most comfortable but my six and three year old children didn't seem to mind it The breakfast was more than adequate. Good variety and quality. The staff were outstanding. Courteous, happy to help, with an eye for detail and preempted our every need. Real asset to the Holiday Inn Express brand.Thanks February 28, 2014
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