Rated 4.4 out of 5 by 166
Rated 5.0 out of 5.0 by Soomar Excellent as always!
My friend and myself always choose to stay here for 3 nights when we come to London on weekend breaks from our busy lives and simply cannot fault this hotel.
This time we stayed in the new wing (separated from main hotel building by small side road) which was absolutely fine. I did notice this new wing could do with a vending machine though as I could not find one (only an ice machine) so I had to run over to the main building early hours of the morning in my PJ's, past guests in the seating area to the vending machine at the far end of the main building, so one at the new wing end as it had before would be a good addition.
We do miss the lovely outside garden patio area it used to have which has now become part of the indoor dining area but this is understandable as you can easily find a seat now and not as chaotic as it could be before.
Overall we love this hotel and would highly recommend it to anyone considering making a booking, it is so clean, the staff are just brilliant, breakfast choice is excellent and we look forward to returning later in the year.
May 21, 2013
Rated 4.0 out of 5.0 by Telemachus Great staff, great location.
Visited May 3-8, 2013 during a bank holiday weekend. The hotel was crowded with guests from all over Europe but the staff was very friendly and efficient. I was traveling with my wife and two teenage daughters and we all stayed in one room with my daughters sleeping on a convertible sofa bed. This bed was adequate but could have been more comfortable. Should be just fine for younger kids but I wouldn't recommend this situation for any youth over 14. The included breakfast had a good variety but they ran out of a few items after the weekend rush. This hotel is in a great location on London's west side, less than 10 min walk from two stations on the District tube line; West Kensington and West Brompton. The two local restaurants we sampled in the area were very good, especially "The Lily", an Indian restaurant just around the corner. Overall, a very pleasant stay.
May 14, 2013
Rated 5.0 out of 5.0 by Connie34 Friendly staff and good location
I always try to book with Holiday Inn/express whenever I can because I know that they are a reliable hotel group.This lived up to expectations and was a great location for the centre of London. Fantastic helpful reception staff they assisted us with details of bus transport to Marble Arch and where our Oyster cards could be topped up. Nothing was too much trouble.
It was necessary for us to park at the hotel which bumped up our bill but the parking area was fenced in and security controlled so it was pleasing to know.
The staff also forewarned us about the peak breakfast time period which helped!
May 12, 2013
Rated 3.0 out of 5.0 by Sinbadnpg Good hotel although the staff a little dis-organised
Hotel was situated in a good place with limited parking.
Te staff were a little dis-organised as an elite priority member. i expected my reservation to be pre-made but they couldn't even find me on the system. They even asked me to fill out a new form to become a priority club card holder and what benefits this could bring me. There was a lot of fuss as to how this mistake could have happened etc..
Things turned out ok in the end and rooms in the new part of the building were ok.
April 29, 2013
Rated 5.0 out of 5.0 by Brummie77 Excellent deal
My partner and I had booked our stay with fairly short notice in order to watch the London Marathon. Despite the short notice booking, we got a really good deal. Room was very clean and comfy - only downside was a humming noise in the background - possibly from the aircon. Staff was very friendly and helpful. They gave us printed versions of the marathon route map. The hotel is in good reach of Earls Court and West Bromley tube stations. City Centre in easy reach by tube. I would recommend this hotel to everyone due to fantastic service and value for money. My partner and I have already decided that we would like to go back again to the same hotel soon. This time for relaxation without the need to rush out in the morning to watch a marathon!
April 26, 2013
Rated 4.0 out of 5.0 by Neldoo Family stay
When all you really want is a place to sleep after a busy day exploring the sights in London, the hotel provided almost the perfect solution. Staff were welcoming and we didn't feel as though having young children with us was an imposition. The inclusion of breakfast was the bonus - a rarity in London hotels, but extremely welcome as it removed the need to pay extra and/or to find somewhere else close by.
Improvements that could be made are specifically in relation to family stays. Whilst the ideal temporary solution, small sofa beds are not always best for families. We would have preferred to have seen 2 proper doubles or even 1 double with 2 singles. And the bathroom wasn't necessarily child-friendly - no bath and a basin mounted far too high for little ones to reach. The availability of a small step-stool would have solved the latter.
Overall though, a great place to stay :-)
April 26, 2013
Rated 4.0 out of 5.0 by kacalatta Perfectly pleasant
Simple and friendly check in and out, clean and modern room which was comfortable with everything I needed. Buffet breakfast was good and quick which suited my needs. Reasonable value.
April 23, 2013
Rated 4.0 out of 5.0 by duncan15 close to Earls Court Exhibition Centre
I found the hotel to be clean and the staff helpful
April 22, 2013
Rated 5.0 out of 5.0 by Topsy Exceeded expectations
We found the hotel Comfortable, clean with courteous helpful staff and would recommend it to our friends.
April 19, 2013
Rated 5.0 out of 5.0 by MikeUH60 The staff made the difference
My family and I stayed here for 4 days while visiting the London area. While the hotel is not colocated with the city attractions, the underground is a city block away and the bus stop is at the front door. The staff was very accommodating. They were ready to assist the every day site-see'ers with a smile. The lobby offered a happy hour nightly to help wind down the day. Overall, I would recommend this hotel without hesitation. Thanks again to the staff for making my trip and hotel stay an enjoyable one...
April 18, 2013
Rated 4.0 out of 5.0 by MrsJones Good stay
The room was an ok size by European standards. I was dissapointed there was no bathtub and it made it difficult to bath our 2 children. The staff was friendly and helpful. The train station was about a 10-15 minute walk away, but didn't know that when we arrived by train we needed to switch trains to get to the one close to the hotel and paid money to take a taxi. Overall a good experience with very friendly and helpful staff.
April 17, 2013
Rated 5.0 out of 5.0 by Evo64 Pleasant room and helpful staff
I stayed in a family room which consisted of a double bed and a sofa double bed. It was adequate for a one night stay as it was comfortable and clean.
The reception staff were very helpful too particularly one lady but unfortunately didn't get her name.
Although this Hotel was not in the city centre it was only a couple of stops on the tube and the closest station was a five to ten minute walk.
April 16, 2013
Rated 5.0 out of 5.0 by ChrisPh very recommendable central london hotel
For a central london hotel the earl's court holiday inn express is excellent value for money. The staff were polite and helpful, the rooms were to the normal holiday inn standard - good size, well heated and ventilated, clean, comfortable, pleasantly decorated with an excellent shower. There was easy accessible parking which was not particularly cheap, but of reasonable price for central london and the breakfast was good and included in the price.
I will definitely be staying again on my next visit.
April 16, 2013
Rated 3.0 out of 5.0 by Sunnegga Comfortable room and friendly staff
Room and shower very comfortable and spotlessly clean.Staff were friendly and helpful. Breakfast was poor-not enough room for the number of guests staying. orange juice was good otherwise , bread rolls were not fresh, the scrambled egg was dry and overcooked and supplies of cheese and coffee ran out rapidly.. This was the same on the 2 mornings we were there. .
April 15, 2013
Rated 5.0 out of 5.0 by Robbo63 Comfortable and clean hotel with pleasant and helpful staff
Pleasant experience had by our party although 15 year old son felt sofa bed could have been better and disappointed no bath to use his bath bomb!
April 14, 2013
Rated 5.0 out of 5.0 by rc777 Great service and excellent location
Excellent front desk staff, very helpful and courteous. I used my priority points to pay for the stay and got free breakfast and free internet. Its only .5miles to the metro station and easy to get anywhere in the city from there. Great restaurants right across the street for .5mile in either direction. The only negative is if you go down for breakfast too late it got very crowed but that it. I definitively recommend this hotel and i will stay here again in the future.
April 12, 2013
Rated 5.0 out of 5.0 by MKBpa Friendly staff and clean, comfortable accomodations
Our family of 3 stayed for 6 nights at the Earl's Court Holiday Inn Express. We found the staff pleasant and helpful. The rooms were comfortable and clean and not too crowded. We always had plenty of towels and tea in our room.
The breakfast buffet had plenty of food, but it would have been better if they would have had different choices (not the same things every morning!( ie, bacon or ham instead of sausages).
I thought the tube stop was closer to the hotel. It was a fast 5 minutes walk away, but on a cold and windy day, it felt more like 20 minutes.
Overall, our experience was favorable and we would certainly consider staying there again if ever our travels took us to London.
April 11, 2013
Rated 5.0 out of 5.0 by Coxella Good Family Room
We had a lovely room for 4, the beds were a good size and comfortable, the rooms and entire hotel was very clean and the staff were very helpful and polite. There was a slight queue for breakfast but that can't be helped, there was a good selection of food and drinks available. We booked on a 2 for 1 basis so we were very happy that we got such a lovely hotel at a good price. Recommended.
April 10, 2013
Rated 5.0 out of 5.0 by TerryChelsea Warm Welcome and excellent overall experience
We stay at this hotel whenever we are in Chelsea to watch the Football.Booking is easy Reception Staff are lovely ,Rooms are nearly always ready and very comfortable and clean. Breakfasts are adequate and as an overall experience good value for money.
April 5, 2013
Rated 5.0 out of 5.0 by edsallsRUS Excellent stay
Could not fault it... room sizeable and in excellent condition, the selection of hot and cold breakfasts second to none and all for such an amazing price.
April 4, 2013
Rated 5.0 out of 5.0 by Susie24 Good value for money/location
This is the second time that I have stayed at this Hotel in the last year and I have to say that the staff there are knowledgeable and extremely helpful. The Manager always acknowledges guests and makes conversation
It would be nice if Holiday Inn were to offer Vegetarian Sausages in the breakfast menu!
I would most definitely recommend this Hotel with absolute confidence..... thank you
April 1, 2013
Rated 4.0 out of 5.0 by Jude99 Good value
A very pleasing stay in a comfortable well located hotel. Will certauinly visit again on next trip to Londaon
April 1, 2013
Rated 4.0 out of 5.0 by Jenny72 a very clean hotel with excellent staff.
we enjoyed our stay and the hotel was well located for our visit to the exhibition centre.
March 23, 2013
Rated 1.0 out of 5.0 disappointment
staying on the top floor 512 we had the constant noise of air conditioning/motor from above or next to room which led to a restless and unsettled nights sleep on both nights..
Our first breakfast was adequate but on the next morning there was no hot breakfast available except for scrambled eggs. No alternative was offered.
The hotel was clean and tidy and staff were plesant
March 21, 2013
Rated 5.0 out of 5.0 by Beau1234 Good all round Experience
Staff are polite and helpful.
Next to the bus stop.
Excellent room, clean and well looked after.
March 18, 2013
Rated 5.0 out of 5.0 by Ellegee Fantastic Stay
Excellent location, bus stop right outside the door and underground stations 5 mins walk. The friendliest and most helpful staff I have ever encountered. Beautifully decorated throughout and well maintained. Room was really well presented (3313 - loved the colour of the paint - would love to know what shade it was) Bathroom immaculate and excellent power shower. Definitely the best Holiday Inn Express I have stayed in (although the one at Ocean Terminal runs a close 2nd).
March 16, 2013
Rated 5.0 out of 5.0 by Smellycat1979 great stay, good location, very friendly staff!
I stayed at the Holiday Inn Earls Court last week for 5 days and it really exceeded my expectations. The hotel is located in Earls Court near tube Station West Brompton (5 min. by foot). There is a bus station right in front of the hotel and various other stations around the corner. Even though it is near a busy street with many little shops and restaurants, the hotel itself is very quiet. Many supermarkets, cafés and restaurants are within walking distance.
The rooms and windows appear to be very soundproof, I slept like a baby. We heard none of the traffic and the air condition was quiet, too (no annoying noise). The rooms are very clean, nice and comfortable; a bit lacking of closet space but for a short term stay it is ok. We had two separate beds, very comfy with different types of pillows. The bathroom was very spacious and super clean with lots of big, plush towels. There is a big flat screen TV with lots of channels.
The staff was always helpful and friendly, we were welcomed very warm and attentive. Breakfast was better than most other hotels I have tried in London with a large variety of cereal, fresh and cut fruit, yoghurt, pastries, mini muffins, breads, rolls, juices and of course eggs, sausages, baked beans and toast. There is a coffeemaker for cappuccino, hot milk, regular coffee and tea, which was good, too. The hotel staff cleaned constantly the area around the self-service breakfast bar and was quick to clean the tables after guest left after having breakfast. There was always enough of everything at the buffet, we did not lack of anything.
I would definitely recommend this hotel to other travellers and friends visiting London for work or leisure and I would come back next time for sure.
March 11, 2013
Rated 5.0 out of 5.0 by rita38 nice experiance
we went several times to london and we always stayed in 3 star.this time we chose hotel and was a total success.rooms clean great customer service and very modern enviorment.its 7 min walk from west kenningston station,its a very welcoming hotel.would definately be again.i stayed 12 nghits and the staff always tried to help us whenever asked.
thank you all very much
March 6, 2013
Rated 1.0 out of 5.0 by Marinavibru Breakfast and confort
I have an allergy. it was the second time that I went to the same hotel and I asked before my arrival that I has an allergy and nobody was able to find something for breakfast. They told me that I should said what I would like. The second time I did it and they weren't able to.
Just be sure that if breakfast is included you should have some special products for the people who is lactose intolerant, gluten, milk.....
March 6, 2013
Rated 4.0 out of 5.0 WONDERFUL HELPFUL STAFF
Had an excellent experience at London Earlscourt Holiday Inn Express. The Reception staff was very welcoming upon our arrival and extremely helpful with directions, restaurant reccomendations and local transit questions. Of particular note - Laura on the front counter went out of her way when helping us and made what was already a pleasant stay that much more special - A job well done and with a smile from all the staff. Congratulations
March 5, 2013