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Rated 4.4 out of 5 by 309 reviewers.
Rated 4.0 out of 5.0 by Good value hotel The hotel itself was fine and was very good value for money. Pretty good location for getting into West End, Museums, etc. Staff were very efficient, friendly and helpful. Rooms well equipped, clean and noise free. Breakfast could have had more choice and higher quality, but was OK - clearly popular given the queues. February 28, 2014
Rated 4.0 out of 5.0 by Great location, clean, comfortable room with great service! We have stayed in this hotel, due to its location, several times over the last few years and this occasion was one of the best. The room was clean and comfortable. Staff were attentive and service was good. We tried their new catering service for food on the friday night and this arrived promptly and seamlessly without fuss, even though it was not an in-house company. A wide choice of breakfast items were available but only 3 cooked items now, bacon has been removed from the menu! You don't get any extras with this chain of hotels, like notepad and pen or little bottles of toiletries but you do get great value for money and good service, just right when you are visiting London and merely want to be comfortable and a place to sleep! February 27, 2014
Rated 3.0 out of 5.0 by great location We went to a concert in earls court. Being disabled it is in a good location for a nice leisurely walk to the venue and west brompton tube station of which we took full advantage of! The room was standard holiday inn, clean and functional. We were 2 adults and one child in the room. We had dreadful nights sleep because in the dead of night the air conditioning unit was bubbling away loudly like mad! Our son barely slept as the sofa bed was dreadful, dipped in the middle and solid. Shame really. February 25, 2014
Rated 4.0 out of 5.0 by Very good but let down by organisation of breakfast Hotel was very good for budget chain, room in annex seemed very new. The buffet breakfast service was disorganised with a bottle neck at the toaster. The food is the same as all other HIE I've stayed at but the layout of the buffet needs some work as does the re-stocking of the various choices. However overall I would stay here again. February 25, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express We stayed in this hotel for 2 nights. Our room was modern and well maintained. The bathroom was well lit, roomy and had a large walk in shower. The breakfast selection was as expected for any Express hotel, but what made a big difference was that the food was continually restocked and well presented. The food service area was cleaned regularly and empty plates and bowls on the tables were collected by the staff which made for a more pleasant breakfast experience. The staff were friendly and very accommodating. I would certainly stay in this hotel again. February 25, 2014
Rated 4.0 out of 5.0 by Good value for families Excellent value for families of three or four. Breakfast is included and one may get a good nights sleep. Luggage storage is no problem, and recommendations on transport is good. February 24, 2014
Rated 5.0 out of 5.0 by Perfect Place to Stay We thoroughly enjoyed our stay here. Perfect night's sleep in clean, comfortable surroundings. We had two rooms both very nicely laid out, clean, warm and exactly what wanted from our stay in London. No hassle, excellent staff and comfort. We will be back! February 22, 2014
Rated 5.0 out of 5.0 by Very satisfied . Pleasant and comfortable stay. Liked the clean cut layout of everything. Good smooth working lifts. would definitely go back. February 21, 2014
Rated 5.0 out of 5.0 by short break We stopped for a 1 night stop over, the hotel was clean tidy and welcoming, it was comfortable and i even managed to get a nights sleep. My only moan is the room service for food, its outsourced and this was explained but i decided to give it a go, that was my mistake. It turned up late, cold and wrong, but by this time i was too tired to go out and get a good meal. GO OUT FOR A MEAL. February 20, 2014
Rated 5.0 out of 5.0 by Family weekend in London A trouble free weekend in London with my wife and two young children. Holiday Inn Express to me is pitched perfectly balancing amenities with cost and always a good location. The only minor gripe would be a slight wait at breakfast but this did not detract from the weekend in the slightest. February 20, 2014
Rated 5.0 out of 5.0 by Everything you need for a stay-away Stopped here for 1 night in February and was very impressed with the hotel itself. Very good value for money, accompanied with a good night's sleep and a very good breakfast to set me up for the day. I have stopped in a couple of big name hotels in this area before today but I shall specify the EHI to my booking agent in future. It made my business trip away from home considerably more pleasant. Well done EHI. February 14, 2014
Rated 5.0 out of 5.0 by Highly recommended Stayed in this hotel for 3 nights with my husband and thoroughly enjoyed the experience. Reception staff were extremely pleasant and helpful. Room was a good size with very comfortable bed and sofa bed to relax on when having cuppa. Room and bathroom was spotless and shower very powerful. We stuck to continental breakfast which was delicious but there was also hot food on offer. Hotel is well situated at only 5 mins walk to west Kensington tube station with direct route into city centre. My only suggestion for improvement would be a mirror over the desk area as no sockets near existing mirror for using straighteners/ curling tongs. Duty manager kindly lent me an extension cable. I would certainly stay here again on my next trip to London. February 13, 2014
Rated 3.0 out of 5.0 by Not as good as last year I've stayed in this hotel twice, and this year the furniture was worse off. There were multiple places where I felt the springs through the mattress - even without putting pressure on them. The convertible sofa also had a huge gap on the mattress and you had to lie on a diagonal to avoid the gap. Other than sleep quality, it's an affordable place and well-situated if visiting Earl's Court. It's a little spartan, but it gets the job done. I'm hoping new furniture will bring this back to a 4 star hotel in the future. February 10, 2014
Rated 5.0 out of 5.0 by Great value and clean! Booked this hotel as part of a weekend away - location not the best but more than made up for by the friendliness of the staff. The room was large, very clean (most important in a hotel stay), well appointed and a pleasure to stay in. Good bed and pillows. Breakfast was good. February 6, 2014
Rated 5.0 out of 5.0 by great hotel, clean and friendly i stayed with my partner for 4 nights, hotel was very good. bus stop just outside the hotel and two stops away you have an underground (district line), staff were very friendly and helpful. breakfast was good, wished they had some honey and not jam only. i would definitely stay again if i find this chain when i go again for a holiday. February 5, 2014
Rated 4.0 out of 5.0 by Confortable bed and great service Ideal location for our meetings jsut outside Earls Court and Chiswick. February 2, 2014
Rated 5.0 out of 5.0 by Great nights sleep From start to finish our stay at H I Express Earl's Court was excellent - very reasonable room rates which included breakfast as standard. Very attentive staff that remembered my name and were very knowledgeable when information was requested. Clean fresh and very relaxing. The choice of pillows and a VERY comfortable mattress made this one of the best nights sleep I/we have had. Thank you! February 1, 2014
Rated 5.0 out of 5.0 by excellent Enjoyed my stay at this hotel. I stay 2 days here and then a further 2 at limehouse which we regretted.. This hotel I would reccomend 100% January 31, 2014
Rated 5.0 out of 5.0 by Great for business Nice hotel!!! Highly recommended for business trips!!! January 28, 2014
Rated 4.0 out of 5.0 by Fairly nice hotel Modern hotel, but was a good 10 minute walk from the tube station not as described on internet. My room was in the annex, not ideal but for business purposes hotel met my needs. January 27, 2014
Rated 4.0 out of 5.0 by Nice room and nice service at the check-in and out A nice stay in general but I have to mention that the breakfast was rather poor for this category of hotel (bread not really fresh, not fluid to serve when lots of people take the breakfast at the same time). January 25, 2014
Rated 5.0 out of 5.0 by wonderful room and staff I always choose this hotel. The situation is amazing with many good restaurants close to. The new rooms are very comfortable and quiet and the staff, as always, excellent. January 25, 2014
Rated 4.0 out of 5.0 by nice hotel Nice hotel and very friendly staff.Fast check-in and check-out.Comfortable beds and good internet connection.5-7 minutes to the nearest tube station. Highly recommended hotel when yoy want to stay at this area. January 25, 2014
Rated 4.0 out of 5.0 Comformable bed and room but poor breakfast Very nice and comfortable bed and room but service at breakfast was poor with little choice and frequently running out of both plates and food. January 24, 2014
Rated 5.0 out of 5.0 by weekend in london great room,good wifi,good location,and ease of public transport,helpful and courteous staff.................on a slight downside...all buffet breakfast should be supervised,to avoid any cross-contamination,particularly adults leaving their children to run riot at the breakfastbar....although the food was limited it was fine,bar the dreadful srambled egg pre-mix,NOT IHG standards. I would be delighted to stay again... good foyer and easy to relax. Hope to return soon January 24, 2014
Rated 4.0 out of 5.0 by A pesar de Era la segunda vez que nos hospedábamos en este hotel. A pesar de que no tienen ningún canal de televisión en español, la estancia fue estupenda. Está bien situado y la instalaciones correctas calidad/precio. Sin duda lo recomiendo. January 24, 2014
Rated 4.0 out of 5.0 by Ideal for exploring London The staff were very friendly and helpful, the room nice and modern - and very quiet! Breakfast was nice, too, although the queue at the buffet was rather long at the weekend at around 9 o'clock. Although we were advised in advance of this circumstance, this might be avoided altogether by placing the food not on one long table but several smaller ones to allow the formation of separate smaller queues, e.g. for cooked breakfast, cereals, coffee, etc. Apart from that, this hotel is extremely good value for money! January 24, 2014
Rated 5.0 out of 5.0 by a lot better than expected comfortable room, good location for me and work, would have liked a bath but not really worried, towels great and soft, dont like the little milk carton things but everyone does them???? January 23, 2014
Rated 5.0 out of 5.0 by Excellent value We use this hotel every Christmas - it allows us to spend Christmas and Boxing Day with my mother who lives in a small apartment nearby. The front desk staff are always welcoming when we roll up late in the evening to check in - despite the fact that they are working on Christmas night! The room(s) are clean and comfortable, and we have a warm breakfast at a reasonably late hour before returning to Mum's apartment the next day. This year, WIFI was available free of charge (to IHG members) in the room, which allowed us to Skype the Australian grandchildren late on Christmas night as they were getting up on Boxing Day. We've stayed in many 'affordable' hotels around the world, and this one never fails to deliver a good product. Thank you everyone. January 18, 2014
Rated 5.0 out of 5.0 by Great staff and very nice room WE had a great stay. The room was very nice big and comfertable, great big shower :) Staff was helpfull. I didn't enjoy the coffee so much would reccomend to buy a real italian cofffe machine to have real good espress and cappuccino. January 15, 2014
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