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Rated 4.4 out of 5 by 360 reviewers.
Rated 5.0 out of 5.0 by Good location Excellent for Earls court and proximity to tube for central London.Just be aware if you are offered rooms 510 or 512 there is a monotonous humming from the air conditioning units on the roof. This apart a great place to stay March 31, 2014
Rated 5.0 out of 5.0 by Excellent On arrival we had a very good check in experience. We were allocated rooms 510 and 512, exactly what you would expect clean and tidy excellent base. Only later we all noticed "The noise" we were directly below the air condition units on the roof. Not overly noisy just a constant hum. We contacted reception and Agnes tried to find a change of rooms, none available until next day. Free drinks were given as compensation and new rooms were found next day. While swapping at reception a gentleman behind the desk asked which rooms we had been in and when informed gave a knowing nod. All well in the end , but if a known problem, I feel should have been mentioned when allocated. Thanks Agnes for sorting. March 30, 2014
Rated 4.0 out of 5.0 by Solid property for a good stay I've stayed with this property twice now, for a week each. It is a beautifully updated and very clean hotel, a short walk from West Brompton tube station. Great location if you're attending any events at Earls Court Two. Staff is friendly and helpful for the most part. Rooms are nice and of good size. Lobby is comfortable and offers a vending machine with anything you may have forgotten or lost along the way. Complimentary breakfast is good, but toward the end of each of my weeks I started to want a bit more variety. The wifi was problematic in that during both my stays, I had to continually reconnect sometimes after just a few minutes, entering a long unique code each time. Quite annoying and frustrating while trying to work. I brought it to their attention and was told it disconnects after a few hours. When I said this wasn't my experience, no remedy was offered. Otherwise, this property is a solid place to stay. I would stay again, if I was assured the wifi issues were ironed out. March 29, 2014
Rated 5.0 out of 5.0 by Privater Aufenthalt Das Hotel ist gut geführt. Die Zimmer sind sauber und genügend eingerichtet. Das Personal ist kompetent und freundlich March 28, 2014
Rated 5.0 out of 5.0 by Great service friendly staff and spacious room Very good position for Earls Court Exhibitions Centre, March 28, 2014
Rated 5.0 out of 5.0 by 100% RECOMMENDED HOTEL Thank the staff, especially Alicia, for solve our problem at check-in. Very spacious and very clean rooms, very helpful staff, breakfast ok and varied. 5 minutes from a metro station and 15 from central London by tube. Without hesitation would return to this hotel and I will recommend to my friends. Supermarkets around the hotel. quiet and peaceful area. thanks for the attention, it was a comfortable stay March 26, 2014
Rated 4.0 out of 5.0 by Room & Staff Warm Welcome. Helpful staff with knowledge of where to eat in the local area that are suitable to your individual taste. Room was clean & comfortable. The support staff were pleasant and always ensured we had fresh towels and other bathroom supplies everyday of our stay and replenished the supply of tea and coffee. Would stay here again. March 23, 2014
Rated 4.0 out of 5.0 by freedom very receptive staff, clean room. no problems at all March 21, 2014
Rated 5.0 out of 5.0 by Great Stay Freindly front desk staff. Clean and comfortable room. We liked that the paper was available morning and night. Easy walk to 2 different tube stations. Beds were a little hard but ok. The breakfast was good but a little variety would have been nice since we stayed for 9 days. Over all great stay March 21, 2014
Rated 4.0 out of 5.0 by Excellent budget option Comfortable, clean, decent breakfast and very personable staff. HIE earl's court s is an excellent option. March 21, 2014
Rated 5.0 out of 5.0 by stopover for Ideal Home exhibition Really enjoyed the stay at this hotel, easy to locate, provides the 5* it boasts and fulfilled that. The staff were very good, the rooms are lovely, comfortable, immaculate, bedding spotless, comfortable, not noisy location, breakfast was lovely, hot and fresh coffee. Excellant value for money, cheap in comparrison to other hotels and does provide all the services it offers. March 21, 2014
Rated 5.0 out of 5.0 by good experience Overall I had a good experience at this hotel. The breakfast was very good. The staff was cordial and attentive. I'm not sure if it was my phone and the fact that I was overseas but I couldn't connect to the wi-fi. It wasn't a big problem as part of my reason for going on vacation was to not check e-mail all the time. The location was convenient and I felt the neighborhood was fairly nice. I wouldn't mind having a local directory of nearby restaurants, pharmacies, and convenience stores in the hotel. I was pleased with everything and would consider this hotel or another holiday inn in London. March 18, 2014
Rated 4.0 out of 5.0 by A nice comfortable hotel Easy accessible from all major transport links, good for interesting and historic locations and lots to see and do in the local area. March 18, 2014
Rated 5.0 out of 5.0 by Weekend stay... Once again we used the Earls Court Holiday Inn Express and was delighted again !! The staff, the room, bed, bathroom, breakfast.......all of those components add up to a great stay. Thank you all and keep doing what you are doing!! March 13, 2014
Rated 4.0 out of 5.0 by Great services but bad sofa Excellent stay in this hotel, the staff is professional, the hotel is very quiet and clean but the sofa is not comfortable, even for children! We enjoyed our stay in London and we will certainly come back. March 10, 2014
Rated 5.0 out of 5.0 by Great stay! Recommended and will come back on our next trip to London. Great value for money! March 8, 2014
Rated 4.0 out of 5.0 by Comfortable hotel in an excellent position This modern hotel is very comfortable with good amenities and in a good location very near the tube.....the buffet continental breakfast is very acceptable, even when they were mega busy. The heating can be adjusted, which is such a bonus.Nice helpful staff. March 8, 2014
Rated 5.0 out of 5.0 by Good location and very helpful/friendly staff Good location made it easy to get around, staff were excellent. Room was in annex block and really quiet, which was great with 2 young children. Only slight downside is breakfast, cooked items are just sausages, beans and scrambled eggs(which weren't great). You have to queue to go along all the hot/cold/drinks sections in turn. Maybe would be better if split out, so you could just go and get cereal or toast or cooked, not have to wait and go past each section you didn't want to get to what you do want, would also speed things up for people. But saying that, breakfast is enough to keep you going. Staff also gave us a map of local restaurants, which was helpful. March 6, 2014
Rated 4.0 out of 5.0 by Fair enough Except the bad wifi connectivity, everything was rather well. fair pricing. March 2, 2014
Rated 5.0 out of 5.0 by Nice hotel. Great value!!! Room is quite and staffs are very friendly and helpful. Breakfast is OK, considering it's complimentary. But I do prefer a cheaper rate without breakfast and paid breakfast in better quality. Strongly recommend this hotel. February 28, 2014
Rated 4.0 out of 5.0 by Not the best sofa bed but staff more than made for it Used the hotel as a base for a weekend in London. The first impression was that of a hotel that had opened recently where everything was still in pristine condition. The room was no frills but nice enough and clean. The sofa bed in the room was not the most comfortable but my six and three year old children didn't seem to mind it The breakfast was more than adequate. Good variety and quality. The staff were outstanding. Courteous, happy to help, with an eye for detail and preempted our every need. Real asset to the Holiday Inn Express brand.Thanks February 28, 2014
Rated 4.0 out of 5.0 by Good value hotel The hotel itself was fine and was very good value for money. Pretty good location for getting into West End, Museums, etc. Staff were very efficient, friendly and helpful. Rooms well equipped, clean and noise free. Breakfast could have had more choice and higher quality, but was OK - clearly popular given the queues. February 28, 2014
Rated 4.0 out of 5.0 by Great location, clean, comfortable room with great service! We have stayed in this hotel, due to its location, several times over the last few years and this occasion was one of the best. The room was clean and comfortable. Staff were attentive and service was good. We tried their new catering service for food on the friday night and this arrived promptly and seamlessly without fuss, even though it was not an in-house company. A wide choice of breakfast items were available but only 3 cooked items now, bacon has been removed from the menu! You don't get any extras with this chain of hotels, like notepad and pen or little bottles of toiletries but you do get great value for money and good service, just right when you are visiting London and merely want to be comfortable and a place to sleep! February 27, 2014
Rated 3.0 out of 5.0 by great location We went to a concert in earls court. Being disabled it is in a good location for a nice leisurely walk to the venue and west brompton tube station of which we took full advantage of! The room was standard holiday inn, clean and functional. We were 2 adults and one child in the room. We had dreadful nights sleep because in the dead of night the air conditioning unit was bubbling away loudly like mad! Our son barely slept as the sofa bed was dreadful, dipped in the middle and solid. Shame really. February 25, 2014
Rated 4.0 out of 5.0 by Very good but let down by organisation of breakfast Hotel was very good for budget chain, room in annex seemed very new. The buffet breakfast service was disorganised with a bottle neck at the toaster. The food is the same as all other HIE I've stayed at but the layout of the buffet needs some work as does the re-stocking of the various choices. However overall I would stay here again. February 25, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express We stayed in this hotel for 2 nights. Our room was modern and well maintained. The bathroom was well lit, roomy and had a large walk in shower. The breakfast selection was as expected for any Express hotel, but what made a big difference was that the food was continually restocked and well presented. The food service area was cleaned regularly and empty plates and bowls on the tables were collected by the staff which made for a more pleasant breakfast experience. The staff were friendly and very accommodating. I would certainly stay in this hotel again. February 25, 2014
Rated 4.0 out of 5.0 by Good value for families Excellent value for families of three or four. Breakfast is included and one may get a good nights sleep. Luggage storage is no problem, and recommendations on transport is good. February 24, 2014
Rated 5.0 out of 5.0 by Perfect Place to Stay We thoroughly enjoyed our stay here. Perfect night's sleep in clean, comfortable surroundings. We had two rooms both very nicely laid out, clean, warm and exactly what wanted from our stay in London. No hassle, excellent staff and comfort. We will be back! February 22, 2014
Rated 5.0 out of 5.0 by Very satisfied . Pleasant and comfortable stay. Liked the clean cut layout of everything. Good smooth working lifts. would definitely go back. February 21, 2014
Rated 5.0 out of 5.0 by short break We stopped for a 1 night stop over, the hotel was clean tidy and welcoming, it was comfortable and i even managed to get a nights sleep. My only moan is the room service for food, its outsourced and this was explained but i decided to give it a go, that was my mistake. It turned up late, cold and wrong, but by this time i was too tired to go out and get a good meal. GO OUT FOR A MEAL. February 20, 2014
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