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Rated 4.4 out of 5 by 298 reviewers.
Rated 4.0 out of 5.0 by Very friendly and helpful staff Stayed for 8 nights on business in the area and found the room clean, tidy and reasonably well appointed. It would be nice to have an enclosed wardrobe and more room for hanging suits and shirts. The staff are very friendly and helpful with a warm welcome when I booked in and when giving me information. Breakfast suits my timetable and was always ready on time with a reasonable choice of items. December 9, 2013
Rated 4.0 out of 5.0 by London 2013 Hotel with 2 separate buildings. Nice new rooms in the new building, though the passage between buildings is in the exterior. December 9, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Polite and efficient staff. Clean and comfortable room. Good value for a London hotel December 8, 2013
Rated 4.0 out of 5.0 by Clean room and Comfortable bed for a good night's rest The hotel is very clean and the bed is very comfortable. It is perfect for a good night's sleep after a long and tiring day. All the basic necessity things are available in the room or hotel too. December 6, 2013
Rated 5.0 out of 5.0 by very clean and well kept I thought the service and cleanliness of the hotel was great. The staff was very helpful and the breakfast quite adequate. The fact that it was so comfortable made our stay in London very acceptable. December 4, 2013
Rated 4.0 out of 5.0 by A bit pricey for the locaton... The staff were ahhhmazing! They were great with a million questions we had. They were willing to accomodate just about anything, and were extremely kind about it. There was a bit of a mix up on the reservation of a room with a double AND a pull out sofa, but it was quickly fixed! Cannot comment on the breakfast. The line was soooo long and for some reason was taking forever (25 minutes) so I was only able to get a glass of juice. The room was so clean it appeared brand new. The bathroom was spotless & we loved the way the door worked on closing off the whole bathroom or just the toilet. The location was a bit of a distance from the WEST KENSINGTON stop on the tube. We made the mistake of getting off on the Earl's Court stop which is over 1.5 miles away! Walking! With multiple large pieces of luggage! I'm from the US so I thought the room a bit pricey for the night, but I can't complain about the accomodations! December 4, 2013
Rated 3.0 out of 5.0 by ok room, poor breakfast Room was ok on the small side but clean lighting was poor just lamps and breakfast was a big disappointment not very warm not much choice and disorganized December 3, 2013
Rated 5.0 out of 5.0 by Can't Say Enough We came to London for a family trip, 2 adults and 2 kids (11 & 8), when we got there the staff was very friendly and accommodating. When we checked into our room the pull out couch was already made up and ready to be used. The breakfast was nice, some people have mentioned it was lacking, but my family found something each of us liked. For dinner each night we would go to the front desk and ask for places to eat, each one that was recommended we enjoyed. As for convenience to the Tube, you are a short 5 minute walk to 1 of 2 stations. We wish all the hotels in the USA had staff this nice! We would definitely stay here again if we come back to London for a visit. December 2, 2013
Rated 5.0 out of 5.0 by everything we needed for our short break in London This is the second time we have stopped in a Holiday Inn Express recently in Manchester and last week n Earl 's Court, both hotels were very clean, comfortable and the staff very pleasant and helpful We would have no hesitation in stopping in another Express hotel December 2, 2013
Rated 4.0 out of 5.0 by Second visit... Can't wait for my third! :) As a rewards member, from the moment we arrived we were treated extremely well. The staff are polite and helpful, and the breakfast is enjoyable, with a nice choice of hot and cold food. The hotel is only 5-10 minutes walk (depending on how slow you are!) from two tube stations. Three of us stayed here for two nights, for my boyfriend's birthday. I am really glad I decided to stay here again, and next time I'm travelling to London I wouldn't hesitate to stop again. Many thanks to all the staff! :) November 27, 2013
Rated 4.0 out of 5.0 by Great service provided by Laura Vila, Customer Service Manager. My medication was stolen in Brussels. Laura was very sensitive and helpful in getting my predicament resolved. November 26, 2013
Rated 4.0 out of 5.0 by Excellent well placed hotel The staff are always very helpful and knowledgeable. Great location, transport links, lots of restaurants, shops, pubs and bars all close by. Rooms are comfortable, modern and the bathroom is clean and has a large shower cubicle with a power shower. The rooms in the annexe are nice and quiet. The only minus is not being able to purchase food in the bar area. November 23, 2013
Rated 4.0 out of 5.0 by Thinking of staying in London This hotel does what it says it will do - and does it well. No frills, no fuss, good value and has a car park (reasonable cost). Locally there are shops and pubs - The Goose pub (turn left out of the hotel and cross the roundabout) is worth a look and for a real local experience the Elms (turn right out of the pub - 100 yrds opposite you) may be for you. You can listen to music, watch TV and even play darts. There are two tube stations within 5 mins of the hotel and both Olympia and Earls Court exhibition halls are within walking distance (10 mins and 25mins respectively). Note - I travelled via tube during the morning rush hour - the tube is very busy - so add 20mins on to your journey plan or avoid the tube before 9am if you can - I saw older tourists really struggle to get near a tube carriage let alone get on the train. November 23, 2013
Rated 5.0 out of 5.0 by absolutely worth every penny... the room was exactly what was on the web site. spacious, clean and very comfortable and nice and quiet. I would definitely recommend this hotel to others. November 21, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and great service We stayed one night and had a room in the annexe. The building and common areas are nicely decorated, clean and very pleasant. Our room was very comfortable. The bathroom was fabulous. It had a large shower and was very nicely decorated. It was obviously newly done. The bed was comfortable and the cleanliness of the room was outstanding. Breakfast was tasty and plentiful and the service at reception (particularly from Elwira) was of a very high standard. Elwira went the extra mile to be helpful and sort out a minor parking problem we had. Her attitude and efficiency was excellent. Well done. We will be back. November 18, 2013
Rated 4.0 out of 5.0 by Very nice hotel and staff Very nice hotel in London. The rooms are very clean and comfortable as is the whole hotel. Most of all the staff is very nice and helpful, they provided us help for everything we asked (directions, taxi, food...). Only regret, the breakfast : it's generous and free, but it's not very good. It's not bad but it's quite tasteless. But I do recommend this hotel, we had a very nice experience. November 18, 2013
Rated 4.0 out of 5.0 by Comfortable and clean Everything was good. Staff was nice, room clean, bed was comfortable, breakfast was good, Tube was near, absolutely perfect. November 11, 2013
Rated 5.0 out of 5.0 by Great loacation at at great price First visit to a Holiday Inn Express, but it won't be our last. Hotel clean, in a good location, 12 mins walk from Fulham Broadway, where there is a Nando's, GBK and other local restauarants. Room was of a reasonable size, considering floor space costs in London. Shower was one of the best I have used in a hotel. Breakfast was fresh, hot, refilled very quickly, good choice. It was half term and the hotel was busy, but even at peak breakfast times, the tables were cleared quickly by the staff. Staff were helpful and friendly. November 8, 2013
Rated 5.0 out of 5.0 by Modern, comfortable, convenient for public transport Very nice, modern and clean hotel in a convenient location well served by bus (one stop facing hotel, other round the corner) and tube (2 stations nearby). Was greeted courteously and efficiently by reception staff who spared no effort to assist whenever I needed something. The breakfast buffet was reasonably varied and well attended to, and the dining area large yet cozy. However, more effort needs to be placed on cleanliness (spotted cutlery, food handled with bare hands). I stayed with my spouse and 2 young children in a double room with a sofa bed. The room is pleasantly decorated and reasonably sized (until the sofa bed is open, that is) but is quite sparsely furnished - there is no wardrobe, drawers, safe, or even a desk chair, only a small open hanging rod which was not enough for the 4 of us. Room service is provided by an external caterer through the hotel, and was not particularly tasty nor good value. A number of restaurants nearby (mostly middle or far eastern cuisine but also a nice pub as well as an italian restaurant) make up for this. Overall a pleasant and comfortable experience, and I can highly recommend this hotel. November 7, 2013
Rated 5.0 out of 5.0 by Highly recommended We had a great stay at Earls Court. Ideally situated for the exhibition centre and close to 3 tube stations (West Brompton, Earls Court and West Kensington). Hotel was immaculate and staff very friendly. October 31, 2013
Rated 4.0 out of 5.0 by Rooms good - mattress not so much Staff and service were very good, as was the cleanliness. A bit let down by the beds, every time I moved, it was like being on a water bed, not good. Would like to say breakfast was nice, but after waiting over 10 minutes in the queue and not moving, I realised that it would take at least 30 before I sat down to eat at which point I would miss my train. So missed breakfast. I would stay again, but would probably wake up an hour earlier (6.45) to start queuing. October 30, 2013
Rated 5.0 out of 5.0 by Nice Comfortable hotel and great staff. We have stayed at this Hotel many times. We arrived early so our room was not ready, but on overhearing this the duty manager took over, invited us to take tea or coffee and within about ten minutes our room was ready . Great Service. Especially impressed with the Manager, seemed to be working the whole time of our stay,very attentive,professional Guy.Thank you for making our stay so pleasant. October 24, 2013
Rated 4.0 out of 5.0 by Good location for tourists For our 4-person family (2 adults, 2 teenagers) this was a good hotel which we mainly used for sleep, shower and breakfast. Good, peaceful location with a few minutes walk to underground for London and overground for Whitefield. We felt safe all the time. Our room was in the new, separate building. The sofa bed was not comfortable for grown ups but might work well for smaller children. The breakfast was satisfying. Everything was clean and the staff was nice and friendly. The other guests were tourists and business men. Good value for those who are in London to see London and not to stay at the hotel. October 23, 2013
Rated 4.0 out of 5.0 by Very friendly and efficient reception staff Overall pleasant stay,just staff at breakfast need to be more efficient with hot food, only beans at one stage then no eggs for fifteen minutes otherwise well run hotel . October 23, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and close to public transport Reception staff very friendly and helpful. Responded to my request to get a room in the adjacent new and additional part of the hotel. Rooms rather small (well this is expansive London, isn't) but then enough space for two, comfortable and clean. Breakfast gets you a headstart into the day but could offer a wider choice. Public transport in close vincinity (bus no. 28 from subway West Kensington and 2 stops right in front of the hotel) but walking a few minutes gives you a flavour of what the neighbourhood is about. Certainly my choice visiting London again after prior disappointments with lower budget hotels and B&Bs. October 8, 2013
Rated 5.0 out of 5.0 by Lovely stay! Me and my mum stayed here on sat 28th sep 2013 for one night. We had a lovely stay. The reception staff were friendly, the room was a good size, comfortable bed and a choice of pillows. There was a big shower and all very clean. Breakfast was lovely. I forgot my toothbrush and the staff gave me one instead of me having to find a local shop to buy one. I Would definatly recommend this hotel. October 2, 2013
Rated 5.0 out of 5.0 by A relaxing stay with friendly, helpful service! I chose the Holiday Inn Express at Earl's Court as it's only a short walk away from the Earl's Court Exhibition Centre where I attended the 2013 EuroGamer Expo. Check-in and check-out was quick and easy, and the front desk staff were friendly, helpful and very knowledgeable. The room was a good size and included a double bed (which I found a bit hard but was able to sleep well on it), tv, hairdryer, sofa, tea & coffee making facilities, en-suite bathroom and the all important free wi-fi, which was easy to connect to and quick to use. After a busy day at the Expo I was able to head back to my room and relax. Even though the hotel looks out onto a busy main road, I couldn't hear the traffic at all and it was really quiet so I could get a good night's rest. The breakfast is self-service and offered a wide variety to choose from - tea, coffee, fruit juices, cereals, yogurt, fruit, toast, croissants and even a cooked breakfast. The hotel is very close to the high street and only a short walk from the nearest tube station, so you can be in Central London i around 20mins. There's a good selection of pubs and restaurants nearby if you don't want to eat in the hotel. All in all, a successful stay offering value for money & I would happily recommend this hotel. October 2, 2013
Rated 4.0 out of 5.0 by 6 min. distance from underground station but good hotel west kensington underground station is 6min. distance but the morning buffet and room was very comfortable and staff was very kind and informed me exact london information. September 25, 2013
Rated 5.0 out of 5.0 by Great Service & special compliment to Alice As our trip was strated early and we were planning to checked in and dropped off our baggage then start our day in london. When we got to the hotel, the staff Alice gave us a treat as the room was ready to use at 7am in the morning ( normal check in time is 2pm) and she also offered us breakfast as well. It made our day. And she was very nice and helpful about the transportation information of london as well. Alice was being wonderful and friendly during our staying. Just one little down side was when we asked the others staff whether we can have our baggage being keep in the hotel after checked out, it was refused. However when we checked out with Alice, she solved it as well. September 22, 2013
Rated 4.0 out of 5.0 by Staff were great We had a family weekend stay and the staff were great. Overall we had a good stay for what we paid. The only negative was the mattress was like sleeping on a water bed. Not very comfortable. September 13, 2013
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