Rated 4.4 out of 5 by 637
Rated 5.0 out of 5.0 Great stay in superb accommodation
Stayed 16th -18th November on second floor of annex building. Quiet hotel with a lovely spotlessly clean, warm room, a comfy bed and choice of pillow. Lighting was well thought out - quite subtle. Bathroom and toilet area "gleaming" with a brilliant shower.Good quality towels. TV with lots of channels and Wifi reception excellent. Free newspaper too. We were impressed by the standards of the hotel, especially our room. Slept really well with no disturbance. Reception staff were pleasant with welcoming smiles. Painless check in and exit. Breakfast staff courteous, helpful and patient. Loved the breakfast buffet area. Plenty to eat - cereals, toast,scrambled eggs,sausages,tea and coffee etc.We ate well and were able to set ourselves up for the day. This hotel is in a great location - a leisurely 10 minute walk to either of two Tube Stations ( West Brompton or West Kensington) so no problems getting into the heart of the city easily and quickly. We give this hotel the thumbs up. Reasonably priced and we would certainly stay here again. Thank you for the pleasant stay.
November 28, 2015
Rated 5.0 out of 5.0 by Capkovic November stay
Overal stay was very pleasant. Before arrival I got confused by various different information about internet and internet charges as somewhere on web site mentioned for free somewhere mention at a daily fee. I wrote to the hotel and get a reply the same day. Upon check in I had to remind ourselves to the front desk as the room was not ready yet, which was fine. However we were seated and asked for waiting for answer about either room or when it was ready, which did not come. During peak breakfast time it was dificult to dine on one own. When I was in a long and slow buffet line to get some more food and drink, the cleaning lady completely cleaned my unfinished items from the table and table got occupied by other people. I was sorry for the untouched food rather about occupied seat. Some tables were cleaned and left wet, which did not look appealing to dine.
November 26, 2015
Rated 4.0 out of 5.0 by ABZTraveller Excellent reception
Service at reception was excellent - friendly and helpful.
November 22, 2015