Rated 4.5 out of 5 by 534
Rated 5.0 out of 5.0 by Ade246 Excellent customer service
The staff there should be congratulated. Second time my family has stayed there in the last three weeks and the staff are absolutely excellent. Cannot do enough for you and are always friendly - greeting you with a hello and welcoming smile every time you walk past them (whether in reception or housekeeping).
Great location, within a stone's through of central London and easy walk to nearest tube. Parking a bit tight but more than adequate if booked early. Rooms are perfect - in our case easily accommodating a family of four. Good breakfast, with usual HIX choice and plenty of seating. Would definitely recommend. Thanks!
August 27, 2015
Rated 4.0 out of 5.0 by Ade246 Generally very good
My family stayed here for three nights whilst I had an operation in a local hospital. Booked this 3 night stay and also booked a second three night batch should there be a need for the family to stay on whilst I was 'sunning myself' elsewhere.
Excellent check in by a superb male member of staff - probably the best I have ever experienced anywhere int he world - simply very friendly and welcoming.
My wife had a few issues when trying to check out (even though we had cancelled the second batch of bookings by then) with the receptionist trying to impose a late cancellation charge on that cancelled booking. Luckily it was all sorted out without me needing to get involved, but it did taint an otherwise good (and vital) stay.
Expectation is to go back to the area in a few weeks for a return visit to the local hospital so I will be able to judge for myself. But I have no hesitation recommending this property based on the overall experience.
August 26, 2015
Rated 5.0 out of 5.0 by Salvo58 Personale e posizione
La cordialità, la disponibilità a risolvere qualsiasi tipo di problema e la professionalità del personale è stata veramente eccellente. Un altro motivo di interesse, che valuterei per una prossima vacanza e che consiglio, è la sua posizione strategica per muoversi agevolmente in una città come Londra..
August 25, 2015
Rated 5.0 out of 5.0 by Claudio66 servizio eccellente
Il personale dell'hotel si mette a completa disposizione del cliente, le camere sono ordinate e pulire, la colazione eccellente, la posizione dell'hotel perfetta e vicina ad ogni mezzo di trasporto
August 24, 2015
Rated 5.0 out of 5.0 by RESOCHA スタッフのフレンドリーなサービス
August 18, 2015
Rated 4.0 out of 5.0 by BevinSomerset Good gluten free breakfast
Its unusual to use this sort of hotel and actually have a choice of gluten free breakfast items. It was a good breakfast but the rooms are very small and we needed to use the sofa bed so it made the room seem very cramped.
August 18, 2015
Rated 5.0 out of 5.0 by nini42 hotel bien situé et desservi bus et metro
Très bon séjour en famille pour une première visite de Londres. L'équipe est très gentille et à l'écoute de la moindre demande. L'hôtel est très propre, le petit déjeuner copieux. Conseil à la réservation, demander une chambre située à l'arrière de l'hotel car le coté rue est bruyant. Parcontre aucun bruit à l'intérieur de l'hôtel pour les couloirs et les autres chambres. Acces wifi parfait. Séjour agréable, nous conseillons cet hôtel. Nous reviendrons
August 16, 2015
Rated 4.0 out of 5.0 by Tennisparent Overall good quality
Overall good quality and plenty of breakfast. Noise issues from the road in front facing rooms.
August 15, 2015